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Reviews of Rosedale On Robson Suite Hotel

3.5 out of 5
Rosedale On Robson Suite Hotel
838 Hamilton Street, Vancouver, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1284 out of 1938 reviews" "
Rating 8 - Good. 502 out of 1938 reviews" "
Rating 6 - Okay. 94 out of 1938 reviews" "
Rating 4 - Poor. 35 out of 1938 reviews" "
Rating 2 - Terrible. 23 out of 1938 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Allan

Travelled with group
Friendly staff and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Game place to stay when going to an event downtown.
Stayed 1 night in Apr 2024
Response from JDM on 1 May 2024
Thank you for your comment and rating of your stay.

6/10 Okay

YIN

Travelled with family
I do't like the smell of the room. Fridge is little noise.
Stayed 2 nights in Apr 2024
Response from JDM on 1 May 2024
Thank you for your comments. We will investigate. I am wondering if the odor issue was a residual from the electrostatic disinfectant that we use. This is still a COVID procedure.

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from JDM on 30 Apr 2024
Thank you for your comment and rating.

8/10 Good

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Just one night but everything was good and clean.
Stayed 1 night in Apr 2024
Response from JDM on 1 May 2024
Thank you for your rating and feedback.

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff, the valet helped me find my lyft driver so i could get to the concert safely. Highly reccomend
Stayed 1 night in Apr 2024
Response from JDM on 30 Apr 2024
Glad we could be of assistance and that all went well. Thank you for your comments and rating.

10/10 Excellent

ANALIZA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely come back and will recommend this hotel to our friends.
Stayed 2 nights in Apr 2024
Response from JDM on 30 Apr 2024
Thank you for your comments and rating. Good to hear that you will be back.

10/10 Excellent

Harmanpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great visit. Will be back again. Only downside to our stay was there was no body wash left in the hotel. This was very minimal. Overall awesome stay!
Stayed 1 night in Apr 2024
Response from JDM on 30 Apr 2024
Thank you for your feedback. Sorry for the body wash. We are getting used to the new dispenser system and have not quite ironed out the bugs.

10/10 Excellent

Francisco E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wine as Expedia VIP benefit, chocolate, tea, coffee. Super conveniently located, lots of dinning options with cuisine from different nationalities.
Stayed 1 night in Apr 2024
Response from JDM on 29 Apr 2024
Thank you for all your feedback and rating.

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JDM on 29 Apr 2024
Thank you for rating.

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Very convenient location for our stay
Stayed 1 night in Apr 2024
Response from JDM on 29 Apr 2024
Thank you for your comment and rating.

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great.
Stayed 2 nights in Apr 2024
Response from JDM on 29 Apr 2024
Thank you for your comment and rating.

10/10 Excellent

Bonnie

Liked: Staff & service, property conditions & facilities
I deeply resent being REQUIRED to answer more Qs than I want to in order to clean this msg out of my account. STOP ASKING PEOPLE SO NANY Qs pkease
Stayed 1 night in Apr 2024
Response from JDM on 29 Apr 2024
Thank you for your comments. I will forward them on to Expedia who actually does the set up of their review process.

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like staying here. the staff are friendly and helpful, the property is always clean and feels welcoming!!
Stayed 1 night in Apr 2024
Response from JDM on 26 Apr 2024
Thank you for all your feedback and rating of your stay with us.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spacious clean rooms
Stayed 1 night in Apr 2024
Response from JDM on 26 Apr 2024
Thank you for your comment about our suites and rating of your stay.

8/10 Good

Hejie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. This place is walkable to many attractions near Robson St, shopping centers, and popular restaurants. Check in process was hassle free. One thing I was disappointed about this hotel was the lack of communication regarding how to get hotel guest parking rates. For hotel guests, you get a discount for parking overnight (around $29). The parking fee is deducted after the check-in process. I was not informed in advance regarding this process so I had already paid the non discounted rate ($35) before hotel check-in was done.
Stayed 1 night in Apr 2024
Response from JDM on 26 Apr 2024
Thank you for all your comments. I am sorry about the confusion with regard to parking. We will review your comments with our Guest Services Team.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Mainly the staff, particularly the concierge staff
Stayed 4 nights in Apr 2024

10/10 Excellent

Yurii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from JDM on 25 Apr 2024
Thank you for rating your stay with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Was very close to downtown core so easy to walk to meetings and to several good restaurants.
Stayed 1 night in Apr 2024
Response from JDM on 25 Apr 2024
We consider ourselves to have the best of Vancouver at your doorstep. Thank you for your rating and comments.

10/10 Excellent

STEPHEN

Very convenient, friendly reception.
Stayed 1 night in Apr 2024
Response from JDM on 24 Apr 2024
Thank you for your comments and rating of your stay.

10/10 Excellent

Willy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean with friendly staff
Stayed 1 night in Apr 2024
Response from JDM on 23 Apr 2024
Thank you for taking the time to mention our team.

10/10 Excellent

dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Rosedale was very good. Everything was perfect from check in to check out. Everything was clean. The staff was friendly and courteous. There are lots of good places to eat nearby. Excellent accomodation.
Stayed 2 nights in Apr 2024
Response from JDM on 23 Apr 2024
Thank you for all your comments and rating of your stay with us.

10/10 Excellent

Troy, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JDM on 23 Apr 2024
Thank you for taking the time to rate your stay with us.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Front staff very friendly and rooms were nice and clean.
Stayed 3 nights in Apr 2024
Response from JDM on 23 Apr 2024
Thank you for your feedback on our team.

10/10 Excellent

Mildred

Travelled with family
Liked: Cleanliness, amenities
Good
Stayed 2 nights in Apr 2024
Response from JDM on 22 Apr 2024
Thank you for your ratting.

10/10 Excellent

Keiyana

Liked: Cleanliness, staff & service, property conditions & facilities
I will always be coming back to Rosedale
Stayed 1 night in Apr 2024
Response from JDM on 22 Apr 2024
Good to hear that you will be back. Thank you for your feedback.

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for access to sports and concerts!
Stayed 1 night in Mar 2024
Response from JDM on 22 Apr 2024
Thank you for your feedback and rating.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect, but time to update the interior of the elevator.
Stayed 19 nights in Mar 2024
Response from JDM on 19 Apr 2024
Thank you for your comments and rating of your stay.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from JDM on 22 Apr 2024
Thank you for ratting your stay with us.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, amenities
Awesome place and great location. Only beef was the elevator.
Stayed 2 nights in Apr 2024
Response from JDM on 19 Apr 2024
Thank you for your comments. With regard to the elevators, they can be slow during peak times.

10/10 Excellent

Mebs

Liked: Staff & service, property conditions & facilities
Steve was amazing at check-in. The body wash was not filled in the shower and the cleanliness can definitely improve
Stayed 1 night in Apr 2024
Response from JDM on 22 Apr 2024
Thank you for your mentioning Steve. We will have to look into the Housekeeping issues.

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Skytrain/Queen E Theatre and lots of dining options
Stayed 2 nights in Apr 2024
Response from JDM on 29 Apr 2024
Thank you for your feedback and rating.

6/10 Okay

Tiffany

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
My room was not vacuumed and the bathroom was dirty. I was freezing cold at night and had to sleep with my hoodie on. Besides that, it was conveniently located, but I will not be staying there again
Stayed 1 night in Apr 2024
Response from JDM on 18 Apr 2024
We apologize for the cleanliness issues. We will review the matter with our Housekeeping team. There should not have been an issue with your room temperature. Again we will have our team investigate. Thank you for bringing your concerns to our attention.

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times. It clean. Close to anything I want to do. Will stay again.
Stayed 1 night in Apr 2024
Response from JDM on 18 Apr 2024
Thank you for your feedback and rating. It is good to hear that you will be back.

10/10 Excellent

Patricia Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Great location!
Stayed 1 night in Apr 2024
Response from JDM on 18 Apr 2024
Thank you for your comments and rating of your stay with us.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
The suite was huge and (in comparison to other big-name hotels, fastidiously clean and very quiet. I was surprised how 'dated' the room was. I didn't like a) the toilet was not low flow (with water restrictions starting next month) and b) the lightbulbs were all non-LED. A shocking amount of energy waste in 2024! Also, the staff did not tell me about the master switch for 'most' lights including the bathroom. Other guests said the same. Figuring out how to use the shower was a challenge! Disappointing there wasn't a safe. All constructive criticisms. I thought the stay was great and the pool/steamrooom etc were perfect! Many thanks! PS The German(?) concierge was very helpful and accommodating. A special thank you to him.
Stayed 7 nights in Apr 2024
Response from JDM on 17 Apr 2024
Thank you for all your comments. With regard to LED lights we have been replacing bulbs with LED as they burn out. Our old bulbs seem to have longevity on their side. The master light switch at the door is part of the energy saving program and dictated by the building code back in 1994. Also thanks for mentioning Tim as ew have an Employee Recognition program

10/10 Excellent

Jackson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Rosedale on Robson. Close to downtown and close to the Yaletown Roundhouse station to get back to the airport. The staff was excellent, the room was great. Two thumbs up and would most definitely book there again.
Stayed 2 nights in Apr 2024
Response from JDM on 17 Apr 2024
Thank you for taking the time to mention our team and rate your stay with us.

8/10 Good

Nory Johana Marino

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place to stay.
Stayed 2 nights in Apr 2024
Response from JDM on 17 Apr 2024
Thank you for your comment and rating of your stay with us.

10/10 Excellent

Taite

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner & I truly enjoyed our stay at the Rosedale on Robson. We absolutely loved the location and were able to walk to everywhere we wanted to see in Vancouver. It was particularly fun being so close to sports, shopping, & dining. In the evenings, we truly enjoyed returning to the hotel to decompress in the saunas & hot tub! Would most definitely stay here again.
Stayed 3 nights in Apr 2024
Response from JDM on 16 Apr 2024
Thank you for such an extensive review. It is good to hear that things went well on your stay.

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Apr 2024
Response from JDM on 17 Apr 2024
Thank you for your comment and rating.

8/10 Good

Yuze

Liked: Cleanliness, staff & service, amenities
Location was great
Stayed 2 nights in Apr 2024
Response from JDM on 16 Apr 2024
Thank you for your feedback and and ratting.

10/10 Excellent

Celyne

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed excellent service from curteous staff. My room was immaculate and the little Kitchenette was well equiped. I will definitely go back.
Stayed 1 night in Apr 2024
Response from JDM on 16 Apr 2024
Thank you for taking the time to mention our team. Thank you for rating your stay with us.

10/10 Excellent

Arjun

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 2 nights in Apr 2024
Response from JDM on 15 Apr 2024
Thank you for your rating.

10/10 Excellent

Augustine

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from JDM on 15 Apr 2024
Thank you for your rating.

8/10 Good

Claudia

Stayed 1 night in Apr 2024

10/10 Excellent

Mebs

Liked: Amenities
Steve was amazing
Stayed 1 night in Apr 2024
Response from JDM on 11 Apr 2024
Thank you for taking the time to mention Steve.

4/10 Poor

Anish

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JDM on 11 Apr 2024
It seems that things did not go well for you. Sorry about that.

10/10 Excellent

Krista

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and great location
Stayed 3 nights in Apr 2024
Response from JDM on 10 Apr 2024
Thank you for your feedback and rating.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for events and downtown accessibility
Stayed 1 night in Apr 2024
Response from JDM on 10 Apr 2024
Our location seems to have worked out well for you. Thanks for the feedback.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to be treated like a queen. VIP service was fantastic.
Stayed 4 nights in Apr 2024
Response from JDM on 9 Apr 2024
Thank you for your comments and rating of your stay with us.