Utica Holidays from £1,002

The apartment was fine except there were no instructions how to operate otherwise high quality appliances. The biggest drawback though was the complete lack of staff willing to assist with check in and advice, only a phone number to call which was tricky with a non-American phone. Expedia did not supply the codes to enter the building or to enter the apartment. One staff member was at the desk when I left but she said she was only responsible for the long-term residents and could not help me. But for the price it was otherwise a reasonable deal. Outlets where to buy food were not indicated. The closest I could find was about a 10 minute walk away. More customer support definitely needed I think

Enjoyed this hotel! Pleasant rooms and various spaces as well as great restaurants in the hotel. Lots of shops and restaurants nearby. Service was excellent. From the time I walked in, everyone was kind and willing to help. There was a small issue with my room but Alecia in housekeeping fixed it right away and more than made up for any inconvenience I had as result. She was amazing and made my day with her outstanding service! Great to see someone who is such a kind person and takes real pride in their work! I will definitely stay there again!

The whole staff was awesome! Our room was very nice & the bar stayed open late!

We love Royal Park. Their renovation is complete and beautiful!

Great experience at check in. They were fast, helpful and offered us a glass of sparkling wine. The Libby is nice, and the rooms are nice & clean. My only complaint is how loud it was on Friday & Saturday nights with the cars driving in front of the hotel. These rooms are not sound proof. It was loud up until midnight….so bring earplugs.

Solid stay; will stay again