Title: Playa Canek Beachfront Eco Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Playa Canek Beachfront Eco Hotel Beachfront hotel with full-service spa ![Exterior](https://images.trvl-media.com/lodging/14000000/13520000/13515300/13515283/9aef4cc6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Penthouse Two Bedroom Ocean View | Terrace/patio](https://images.trvl-media.com/lodging/14000000/13520000/13515300/13515283/a57e6b31.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Family Suite | 1 bedroom, in-room safe, desk, bed sheets](https://images.trvl-media.com/lodging/14000000/13520000/13515300/13515283/e52ad55a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Penthouse Two Bedroom Ocean View | Private kitchen](https://images.trvl-media.com/lodging/14000000/13520000/13515300/13515283/dcb943c8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Penthouse Two Bedroom Ocean View | Terrace/patio](https://images.trvl-media.com/lodging/14000000/13520000/13515300/13515283/5c6fe525.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find tranquility at Playa Canek Beachfront Eco Hotel in Tulum. Start the day with a continental breakfast, enjoy soothing massages, and sip refreshing cocktails at the beach bar. Savor local cuisine at the on-site restaurant for a complete experience. 7.6 Good ## Popular amenities - Spa - Bar - Parking available - Breakfast included - Housekeeping - Air conditioning £67 includes taxes & fees 17 Oct - 18 Oct ## Room options ### Check availability for these dates # Tonight [Sept 21 - Sept 22](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-21&endDate=2025-09-22&selected=13515283&PinnedHotelID=13515283&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-21&endDate=2025-09-22&selected=13515283&PinnedHotelID=13515283&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 22 - Sept 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-22&endDate=2025-09-23&selected=13515283&PinnedHotelID=13515283&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-22&endDate=2025-09-23&selected=13515283&PinnedHotelID=13515283&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=13515283&PinnedHotelID=13515283&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=13515283&PinnedHotelID=13515283&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=13515283&PinnedHotelID=13515283&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=13515283&PinnedHotelID=13515283&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ![Beachfront Suite | 1 bedroom, in-room safe, desk, bed sheets](https://images.trvl-media.com/lodging/14000000/13520000/13515300/13515283/a341ede5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Beachfront Suite ### Highlights Patio Air conditioning Separate bedroom Ceiling fan Private bathroom Free bottled water Desk In-room safe - 431 sq ft - 1 bedroom - Beach view - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed ![King Room with Garden View | 1 bedroom, in-room safe, desk, bed sheets](https://images.trvl-media.com/lodging/14000000/13520000/13515300/13515283/4452fd57.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Room with Garden View ### Highlights Patio Air conditioning Separate bedroom Ceiling fan Private bathroom Free bottled water Desk In-room safe - Sleeps 2 - 1 King Bed ![Double Room with Garden View | 1 bedroom, in-room safe, desk, bed sheets](https://images.trvl-media.com/lodging/14000000/13520000/13515300/13515283/53393ed3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room with Garden View ### Highlights Patio Air conditioning Separate bedroom Ceiling fan Private bathroom Free bottled water Desk In-room safe - Sleeps 4 - 2 Queen Beds ![Superior Family Suite | 1 bedroom, in-room safe, desk, bed sheets](https://images.trvl-media.com/lodging/14000000/13520000/13515300/13515283/4d612d3d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Family Suite ### Highlights Patio Air conditioning Separate bedroom Ceiling fan Private bathroom Free bottled water Desk In-room safe - 861 sq ft - 1 bedroom - Sleeps 6 - 2 Queen Beds and 2 Single Beds ![King Suite with Garden View | 1 bedroom, in-room safe, desk, bed sheets](https://images.trvl-media.com/lodging/14000000/13520000/13515300/13515283/479a8333.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Suite with Garden View ### Highlights Patio Air conditioning Separate bedroom Ceiling fan Private bathroom Free bottled water Desk In-room safe - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed ![Garden Queen Room with Balcony | 1 bedroom, in-room safe, desk, bed sheets](https://images.trvl-media.com/lodging/14000000/13520000/13515300/13515283/9ea8561a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden Queen Room with Balcony ### Highlights Terrace Air conditioning Separate bedroom Ceiling fan Private bathroom Free bottled water Desk In-room safe - 215 sq ft - Sleeps 2 - 1 Queen Bed ![Superior Beachfront King Room with Balcony | 1 bedroom, in-room safe, desk, bed sheets](https://images.trvl-media.com/lodging/14000000/13520000/13515300/13515283/efc08e9b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Beachfront King Room with Balcony ### Highlights Balcony Air conditioning Separate bedroom Ceiling fan Private bathroom Free bottled water Desk In-room safe - Beach view - Sleeps 2 - 1 King Bed ![Penthouse Two Bedroom Ocean View | 1 bedroom, in-room safe, desk, bed sheets](https://images.trvl-media.com/lodging/14000000/13520000/13515300/13515283/fb6969a4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Penthouse Two Bedroom Ocean View ### Highlights Patio Air conditioning Kitchenette Smart TV Separate bedroom Ceiling fan Private bathroom Free bottled water - 2 bedrooms - Ocean view - Sleeps 6 - 2 King Beds and 1 Large Single Sofa Bed ## You may also like Ad ![Private beach, white sand, sun-loungers, beach umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/21000000/20300000/20295700/20295634/4108448d_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### La Valise Tulum, member of Small Luxury Hotels Zona Hotelera - On private beach - Pool - Breakfast included - Spa 9.6 Exceptional 158 reviews £384 includes taxes & fees 22 Sept - 23 Sept [](https://www.expedia.co.uk/Tulum-Hotels-La-Valise-Tulum.h20295634.Hotel-Information?chkin=2025-9-22&chkout=2025-9-23&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=72179200-6960-4893-b330-946f74affc53&top_cur=GBP) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/42000000/41510000/41502100/41502088/c14eca50_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Radhoo Tulum Zona Hotelera - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Playa-Canek-Beachfront-Eco-Hotel.h13515283.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Playa-Canek-Beachfront-Eco-Hotel.h13515283.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.14494%2C-87.46030&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-pEAAZTASd_V7XoU-wpy0Wdzbgc=) Carretera Boca Paila Km 8.3, Tulum, QROO, 77780 #### What's nearby - Tulum Beach - 3 min walk - 0.2 miles - Ven a la Luz Sculpture - 13 min walk - 0.7 miles - Las Palmas Public Beach - 10 min drive - 5.1 miles - Playa Paraiso - 11 min drive - 5.5 miles - Tulum Mayan Ruins - 16 min drive - 8.4 miles #### Getting around - Tulum Intl. Airport (TQO) - 62 min drive #### Restaurants - ‪Rosa Negra Tulum - ‬7 min walk - ‪Ilios | Greek restaurant in Tulum - ‬4 min walk - ‪Secrets Tulum Beach Club - ‬5 min walk - ‪Tulumunchies - ‬1 min walk - ‪ARCA - ‬6 min walk ## About this property ### Playa Canek Beachfront Eco Hotel Hotel near Tulum Beach You can look forward to free continental breakfast, a beach bar and a terrace at Playa Canek Beachfront Eco Hotel. Treat yourself to a massage at the on-site spa. The on-site restaurant offers breakfast and lunch. A coffee shop/cafe, a garden and a bar are available to all guests. Other perks include: - Bike hire, self-parking (surcharge) and a round-trip airport shuttle (surcharge) - Express check-out, concierge services and a front desk safe - Newspapers in the reception, tour/ticket information and multilingual staff - Guest reviews speak highly of the helpful staff Room features All guest rooms at Playa Canek Beachfront Eco Hotel offer perks, such as air conditioning, in addition to amenities, such as safes and free bottled water. Other conveniences in all rooms include: - Showers and free toiletries - Patios, ceiling fans and daily housekeeping ## Property amenities ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Parking on site (USD 15 per day) ### Food and drink - Free continental breakfast available daily 8:00 AM to 10:00 AM - A bar/lounge - A beach bar - A coffee shop/cafe - A restaurant ### Things to do - Bicycle rentals - Full-service spa ### Conveniences - Gift shop/newsstand - Limited-hour front desk - Luggage storage - Newspapers in lobby - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Garden - On the beach - Terrace ### Full-service spa - Massage - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - No lift ### More - 2 floors - 3 buildings - Built in 2014 - Designated smoking areas - Mosquito nets ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Shower - Towels provided ### Food and drink - Free bottled water ### More - Air conditioning - Ceiling fan - Desk - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:00 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions The front desk is open daily from 8 AM - 9 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation Air conditioning is available at this property from 8 PM-7 AM only. ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds This property does not allow children ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 8) - Self-parking fee: USD 15 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Playa Canek Beach Hotel Tulum Playa Canek Beach Hotel Playa Canek Beach Tulum Playa Canek Beach Playa Canek Boutique Eco Hotel Tulum Playa Canek Boutique Eco Tulum Playa Canek Boutique Eco Playa Canek Beachfront Eco Hotel Tulum Playa Canek Beachfront Eco Tulum Playa Canek Beachfront Eco Playa Canek Boutique Eco Hotel Playa Canek Beachfront Eco Playa Canek Beachfront Eco Hotel Hotel Playa Canek Beachfront Eco Hotel Tulum Playa Canek Beachfront Eco Hotel Hotel Tulum ## Frequently asked questions ### Is Playa Canek Beachfront Eco Hotel pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Playa Canek Beachfront Eco Hotel? > As of 21 Sept 2025, prices found for a 1-night stay for 2 adults at Playa Canek Beachfront Eco Hotel on 17 Oct 2025 start from £67.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Tulum-Hotels-Playa-Canek-Beachfront-Eco-Hotel.h13515283.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Playa Canek Beachfront Eco Hotel? > Self-parking is available for USD 15 per day. ### What time is check-in at Playa Canek Beachfront Eco Hotel? > Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours. ### What time is check-out at Playa Canek Beachfront Eco Hotel? > Checkout is at noon. ### Does Playa Canek Beachfront Eco Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 85 per vehicle applies. ### Where is Playa Canek Beachfront Eco Hotel located? > Nestled on the beach, this Zona Hotelera hotel is within 1 mi (2 km) of Tulum Beach and Sian Ka'an Biosphere Reserve. Jaguar Park and Ven a la Luz Sculpture are also within 3 miles (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Playa Canek Beachfront Eco Hotel Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 100 8 - Good 65 6 - Okay 45 4 - Poor 25 2 - Terrible 25 ### 8.2/10 Cleanliness ### 8.4/10 Staff & service ### 6.6/10 Amenities ### 7.4/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ### 2/10 Terrible #### HECTOR JAVIER GONZALEZ 2 Aug 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Muy mal hotel ##### HECTOR JAVIER GONZALEZ Stayed 5 nights in Jul 2025 ### 6/10 Okay #### Ian 21 Apr 2025 Liked: Cleanliness Pleasant stay for me and my family. ##### Ian Stayed 1 night in Apr 2025 ### 6/10 Okay #### Alma 1 Jun 2025 Liked: Cleanliness The tranquility and the friendly staff made my stay memorable but the room we stayed in had several holes in the roof which made my kids scared ##### Alma Stayed 1 night in May 2025 ### 8/10 Good #### Caroline 16 Jun 2025 Liked: Amenities, property conditions & facilities The place was great, but could use some renovations. The pool was very dirty. Overall the service was good though, Paulina at the bar was amazing, gave us some great recommendations and made great drinks. ##### Caroline Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Kristi 3 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great beach location. Food nearby ##### Kristi Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Antonio 16 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The small parking but the staff was very helpful. ##### Antonio Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### Charles 27 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's a very small place with a lovely caretaker and his lovely dog. We loved going out for beach walks accompanied by the super friendly and obedient dog. ##### Charles Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Georgia 12 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Such a fun place to stay! Perfect spot for fun and relaxation. Great staff. Awesome bar happy hour/ restaurant. ##### Georgia ### 10/10 Excellent #### Bernice 28 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Gilbert was accommodating and provided excellent customer service! We booked the night of arrival and everything was perfect ##### Bernice Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### Sandra 22 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location! Amazing oceanfront view! We had an amazing time!! The staff and service was excellent. Highly recommend and looking forward to come back and stay at Playa Canek. Thanks again!! Sandra & Jessica ##### Sandra Stayed 3 nights in Feb 2024 ### 8/10 Good #### Caitlin 19 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a wonderful stay with Playa Canek! The staff is incredibly kind and helpful, and you cannot beat walking from your room to a perfect beach with soft sand and crystal clear water. Our AC didn’t work one the nights we were there, and we couldn’t adjust the temperature during our stay when it was on, but this was pretty minor and otherwise we had a really wonderful time. Would stay here again! ##### Caitlin Stayed 4 nights in Feb 2024 ### 8/10 Good #### Sean 17 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beach vaca I just had the best time. Drinks and ceviche were great. Sounds of the ocean all night was amazing. Would def return Bruno the owner was so personable and kind!! ##### Sean Stayed 5 nights in Jan 2024 ### 10/10 Excellent #### Gil 9 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities Everything ##### Gil Stayed 3 nights in May 2024 ### 8/10 Good #### Nancy 6 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities The entrance is not attractive at all. As long as the price continues to be reasonable. We will come back. Highly recommend beachfront rooms. 3rd floor. Great view. ##### Nancy Stayed 7 nights in Apr 2024 ### 10/10 Excellent #### Devlin 24 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We really enjoyed the simple elegance of the property. The penthouse suite was reasonably priced relatively speaking, had amazing views and was ad advertised w/ plenty of space. The location was also A for enjoying the Tulum beach hotel / restaurant zone within walking distance. Staff was friendly and helpful, A/C at night was just what you needed for a good rest, and breakfast while small hit the spot daily to start the day off with a snack. ##### Devlin Stayed 4 nights in Jan 2023 ### 10/10 Excellent #### Rachelle 5 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was absolutely amazing! We really enjoyed our stay here. Super affordable and the place is stunning! The free breakfast was amazing and the massages we got were incredible! The only downside we had staying here was that there’s extremely limited parking (6 spots) and if there’s no room for you, you have to park across the street for $18 a night. Also, the pool pictured online, is a private pool not accessible to guests. ##### Rachelle Stayed 4 nights in Feb 2023 ### 10/10 Excellent #### Mark 4 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Simple barefoot paradise I wanted a true room on the beach mixed in with the jungle and this hotel delivered in full! Just. Wonderful. After staying in Cancun I craved the completely opposite experience. The hotel almost melted in to the beach and i slept with the door open to hear the surf which was literally only 50 feet away. I loved it! ##### Mark Stayed 3 nights in Nov 2023 ### 8/10 Good #### Daniela 20 Jan 2023 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities The family suite is LOVELY but so freaking noisy!! We could hear dogs bark, all the cats drive by, so hard to sleep. Aside from that this room was PERFECT. ##### Daniela ### 10/10 Excellent #### Josephine 20 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed for 11 nights and had a fantastic time. The hotel is a wonderful place to have a vacation. Paulina in such an amazing hostess. Bruno is a wonderful owner and host. The staff are all super helpful and friendly. This is a small family owned hotel with that special touch. Do not expect all areas to have personnel at all times. But they are easy to find and so very helpful. The access to the beach is perfect. Our room on the third floor was so beautiful with an amazing view of the beach, sunrises and moon rises. We would highly recommend. ##### Josephine ### 10/10 Excellent #### Leslie 10 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great stay! Amazing view! Would be great to have a kettle and hair dryer and small fridge. Or at least have option to borrow some from front desk for use during our stay. Also boogie boards to borrow would be great as well. And more hooks in bathroom for towels. This was our second stay here and would definitely come back again. Great staff and thanks to Fernando at the bar and Jessie our cleaning person! ##### Leslie Stayed 3 nights in Dec 2022 ### 2/10 Terrible #### Canaan 31 Jan 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is a scam. We prepaid for our two night stay in full, on Expedia with itinerary numbers and confirmation numbers to prove it. The manager refused to give us a room, claiming he was in some sort of feud with Expedia and wasn’t getting paid. He demanded we pay him directly, AGAIN for the same room. Over an hour on the phone with Expedia, and Expedia told us to just pay again for the room, and that they’d refund us later. Guess what, Expedia lied and refused to refund us after the trip. We had to contest the charges with our credit card company and weeks after our trip we’re still fighting it out between Expedia who lied, our credit card company, and the hotel which doesn’t respond to anyone by phone or email. AVOID AT ALL COSTS. It’s a SCAM ##### Canaan Stayed 2 nights in Jan 2025 ### 2/10 Terrible #### Mari 26 Mar 2024 Disliked: Amenities This is a bare minimum kind of place. Much of the time there will be no internet and often no power. It is difficult to find someone working for the hotel if you have a problem. I'm allergic to mold and had major issues with my asthma and allergies. I paid half through expedia and showed the expedia receipt but they said they never got it. So i had to pay the full price again. ##### Mari Stayed 2 nights in Mar 2024 ### 2/10 Terrible #### Mara 15 Oct 2022 Disliked: Cleanliness, amenities, property conditions & facilities I will never stay here again and considered asking for a refund. When we arrived the front desk staff tried to take both my drivers license and my car key to keep while I stayed there. They didn’t offer any explanation of why they needed to do this. The hotel listing said that they had parking available. They don’t! They have a small, narrow driveway that can fit one or two cars and the space is first come first served, so we couldn’t rely on having a secure place to keep our rental car. There were no outdoor lights over the stairs leaving up to our room and the plants were over grown, so walking up to the room at night I almost fell and injured myself. The door to the room did not have a dead bolt, only a flimsy lock on the handle. The door did not close properly and there was a quarter inch gab under the door where bugs came in. We had to chase cockroaches out of the room several times. The beach was not well maintained. There was garbage everywhere and the beach chairs and beds were moldy and stained. The food was expensive, even by American standards, and really bad. I ordered tacos and they were cold and the fish was under cooked. I was charged $7 for a small cup of weak coffee that they made me walk back to the kitchen to get. I’m a pretty laid back person, I don’t expect perfection. But this place is not worth your time or money. ##### Mara Stayed 5 nights in Oct 2022 ### 8/10 Good #### Jose 3 Sept 2025 Liked: Cleanliness, staff & service, amenities Muy agradables las instalaciones del hotel y su acceso a la playa muy conveniente, queda cerca de 2 GoMart para comprar lo que se requiera. El personal es muy amable. El ventilador de la habitación no servía de mucho ya que casi no giraba, y como el aire acondicionado solo funciona de 8pm a 7am, si afectaba en el día. El baño se tapaba con facilidad. ##### Jose Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Ramiro Enrique 31 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un eco hotel pequeño y muy confortable ##### Ramiro Enrique Stayed 2 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Hotel Muaré Tulum Wellness and Spa](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Muare-Tulum.h74078363.Hotel-Information) > > [Hyatt Zilara Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Zilara-Cancun-Adults-Only-All-Inclusive.h1635542.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [Elements Tulum Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Elements-Tulum-Boutique-Hotel.h16455930.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Prana Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Prana-Boutique-Hotel.h92983826.Hotel-Information) > > [Wyndham Grand Cancun All Inclusive Resort & Villas](https://www.expedia.co.uk/Cancun-Hotels-Wyndham-Grand-Cancun-All-Inclusive-Resort-Villas.h2203.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Orchid House Tulum Jungle](https://www.expedia.co.uk/Tulum-Hotels-Orchid-House-Tulum.h33571432.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Sunscape Cancun All-Inclusive Resort & Spa by Hyatt](https://www.expedia.co.uk/Cancun-Hotels-Sunscape-Cancun-Resort-Spa-All-Inclusive.h28108.Hotel-Information) > > [Maka Hotel Boutique](https://www.expedia.co.uk/Tulum-Hotels-MAKA-HOSTAL-BOUTIQUE.h39409336.Hotel-Information) > > [Aloft Tulum](https://www.expedia.co.uk/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Ziva Cancun All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Royalton-CHIC-Suites-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h24318436.Hotel-Information) > > [Kimpton Aluna Tulum by IHG](https://www.expedia.co.uk/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information) > > [Hotel Bardo](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Bardo.h42519314.Hotel-Information) > > [Naala Tulum](https://www.expedia.co.uk/Tulum-Hotels-Naala-Tulum.h58187077.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Allegro Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Allegro-Playacar-All-Inclusive.h328185.Hotel-Information) > > [Mi Tulum](https://www.expedia.co.uk/Tulum-Hotels-Mi-Tulum.h33372347.Hotel-Information) > > [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.co.uk/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > > [Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information)