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"A tale of two halves…. Beech Hill & Spa Windermere Terrace and views = outstanding. Walk down to sit by the lake = very nice indeed. Deco and furnishings = very nice. Parking = free - nice - can become overcrowded very quickly. Staff = nice, they try hard. Spa = indoors is nice if a little small. Outdoors not available due to refurb. They try to blame you Expedia for not telling me. Refurbishing/upgrade = not an expert, but it’s looking like will not be ready for the summer season (shame). Food = the chef(s) tries hard but management greed means that he/they are unjustifiably under pressure to explain the menu price tag. Breakfast good and reasonably priced. Room = tasteful (thanks for the upgrade) with great views, but let down by dirt on walls and mouldy curtains - no controlled temperature heating is either on or off. Bathroom = basic and mouldy, does the job but not a place to spend time in. Water pressure = excellent. In-room tea/coffee = nice 750ml bottle of water = £5.95 unacceptable (and I live in London) then £0.98 for lime & soda. I’m sure there is a balance somewhere. You have clear aspirations to become a 5 star hotel and you probably will once the refurbishment is finished. In the meantime you are neither here nor there. On balance, I will/would return, but will wait until the new rooms, outdoor pool and jacuzzi are ready. If the premium is justified, then I’m sure the experience has the potential to be phenomenal. Your other hotels treated me better."

"Great location 2 mins walk into Keswick, large suite with super views over the Lake District and the gardens. Staff very friendly and helpful, very welcoming Food amazing new menu every day superb value for money.. it’s older building but has character and we would return !! "

"Lovely clean kings size room with own patio to sit and enjoy the sun. There’s about 4 different areas to park at . Staff very helpful and with a smile when serving also a bar and lounge to sit, we didn’t use it but it’s there"

"Spotless rooms, helpful friendly staff in a great location"

"Parking bays were very narrow but manageable. Evening meal was average. Room was good and the bed very comfortable"

"Great food, lovely staff and great place and location to stay,"

"Beautiful. Elegant. Imposing. The hotel is a stunning place to stay. We got an upgrade room overlooking the lake. Fantastic location in Bowness-on-Windermere and a hot buffet breakfast overlooking the lake in the morning."

"This is our second visit to this hotel. It is well placed for wandering around the area and boat trips. The bedroom was spotless and bed comfy. All staff friendly and attentive. Breakfast was fresh and tasty with plenty of choice "

"We had a relaxing couple of days. The staff were first class. Our room was clean & spacious with a lovely double kingsize bed. The service was spot on the food was of good quality,fresh & local I believe.the spa facilities are good and inclusive with extra treatments available for a fee. We came away from there feeling relaxed & refreshed. Would we go back…yes Would we recommend…yes Is there room for improvement..if there is, not by much."