Title: MIMARU Tokyo Ueno Okachimachi Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=3593&destination=Tokyo%2C+Tokyo+Prefecture%2C+Japan&selected=37282837&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # MIMARU Tokyo Ueno Okachimachi ## Photo gallery for MIMARU Tokyo Ueno Okachimachi ![Premium Family Apartment | Living area | Flat-screen TV - MIMARU Tokyo Ueno Okachimachi (Tokyo)](https://images.trvl-media.com/lodging/38000000/37290000/37282900/37282837/eeebab39.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Ninja Room | Living area | Flat-screen TV - MIMARU Tokyo Ueno Okachimachi (Tokyo)](https://images.trvl-media.com/lodging/38000000/37290000/37282900/37282837/f2f97a49.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - MIMARU Tokyo Ueno Okachimachi (Tokyo)](https://images.trvl-media.com/lodging/38000000/37290000/37282900/37282837/6b913343.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium Family Apartment | In-room safe, iron/ironing board, free WiFi, bed sheets - MIMARU Tokyo Ueno Okachimachi (Tokyo)](https://images.trvl-media.com/lodging/38000000/37290000/37282900/37282837/a6c725a8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - MIMARU Tokyo Ueno Okachimachi (Tokyo)](https://images.trvl-media.com/lodging/38000000/37290000/37282900/37282837/b2b8e6b6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Located near Tokyo Dome, Mimaru Tokyo Ueno Okachimachi offers a home-like experience with practical amenities like laundry facilities and in-room WiFi. The staff is praised for their helpfulness, especially with luggage storage and addressing guest needs. ## Reviews 9.6 Exceptional ## Popular amenities - Kitchen - Free Wi-Fi - Air-conditioning - Laundry room ## Room options ### Check availability for these dates Tonight [Mar 17 - Mar 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=37282837&PinnedHotelID=37282837&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=37282837&PinnedHotelID=37282837&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 18 - Mar 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=37282837&PinnedHotelID=37282837&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=37282837&PinnedHotelID=37282837&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=37282837&PinnedHotelID=37282837&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=37282837&PinnedHotelID=37282837&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=37282837&PinnedHotelID=37282837&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=37282837&PinnedHotelID=37282837&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds Showing 6 of 6 rooms ### View all photos for Apartment (4 Single-Beds) ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/38000000/37290000/37282900/37282837/c7242db0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment (4 Single-Beds) - 409 sq ft - 1 bedroom - Sleeps 4 - 4 Single Beds ### View all photos for Japanese Apartment ![Japanese Apartment | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/38000000/37290000/37282900/37282837/560eb3ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Apartment - 527 sq ft - 1 bedroom - Sleeps 6 - 2 Single Beds, 1 Single Bunk Bed and 2 Single Futons ### View all photos for One-Bedroom Apartment ![One-Bedroom Apartment | In-room dining](https://images.trvl-media.com/lodging/38000000/37290000/37282900/37282837/09d6548e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One-Bedroom Apartment - 689 sq ft - 1 bedroom - Sleeps 6 - 6 Single Beds ### View all photos for Premium Family Apartment ![Premium Family Apartment | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/38000000/37290000/37282900/37282837/a6c725a8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Family Apartment - 807 sq ft - 1 bedroom - Sleeps 8 - 6 Single Beds and 1 Single Bunk Bed ### View all photos for Family Apartment ![Family Apartment | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/38000000/37290000/37282900/37282837/271e233c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Apartment - 377 sq ft - 1 bedroom - Sleeps 4 - 2 Single Beds and 1 Single Bunk Bed ### View all photos for Ninja Room ![Ninja Room | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/38000000/37290000/37282900/37282837/f2f97a49.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ninja Room - 807 sq ft - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTokyo-Hotels-MIMARU-TOKYO-UENO-OKACHIMACHI.h37282837.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTokyo-Hotels-MIMARU-TOKYO-UENO-OKACHIMACHI.h37282837.Hotel-Information) ## About the area Located in Ueno, a neighbourhood in Tokyo, MIMARU Tokyo Ueno Okachimachi is near a metro station. The area's natural beauty can be seen at Ueno Park and Tokyo Bay, while Ueno Zoo and Shinjuku Gyoen National Garden are popular area attractions. Tokyo Disneyland® and Tokyo Disney Resort® are not to be missed. [Visit our Tokyo travel guide](https://www.expedia.co.uk/Tokyo.dx179900) [View more Aparthotels in Tokyo](https://www.expedia.co.uk/Tokyo-Apart-Hotels.d179900-aaApartHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.70660%2C139.77159&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=hK1o4NXMx9FsKgoeOl6hisU_L34=) Ueno Taito-ku, 1-17-1, Tokyo, Tokyo Prefecture, 110-0005 ### What's nearby - ![Here is a little street late at night near Akihabara and Ueno park. #japan #tokyo #akihabara #city #streets #neon #lights #night #shops #restaurants](https://images.trvl-media.com/place/6180785/6ebd4d7c-9d7a-49c5-b702-81f2e0c1860f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ameyoko Shopping District 5 min walk \- 0.3 miles - ![On this corner, you can get quite a few buildings that represent Akhibara. Unfortunately, the sun and clouds didn’t corporate well when I was there. ](https://images.trvl-media.com/place/553248635919968253/18363565-0d21-481c-adc5-2e1ba5b3eb5a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Akihabara Electric Town 5 min walk \- 0.3 miles - ![Ueno park Shinobazu pond and modern buildings at autumn in Tokyo, Japan](https://images.trvl-media.com/place/508062/0bdf60b5-4a95-489d-82d9-6a9c85c6e530.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ueno Park 6 min walk \- 0.4 miles - ![Brilliant yellow ginkgo tunnel at University of Tokyo(Todai) in autumn. ](https://images.trvl-media.com/place/503115/dc9545e4-56bc-49ef-9ead-496a8da37132.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) University of Tokyo 8 min walk \- 0.5 miles - ![AGGYR7 tiger, Ueno Zoo, Tokyo, Japan](https://images.trvl-media.com/place/6076460/197a9f9b-eb9a-4b37-8853-a7bc423341bf.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ueno Zoo 9 min walk \- 0.5 miles ### Getting around - Ueno-hirokoji Station 3 min walk - Okachimachi Station 4 min walk - Tokyo (HND-Haneda) 43 min drive ### Restaurants - ラーメン豚山 2 min walk - カフェ・ベローチェ 2 min walk - 一風堂 2 min walk - うさぎやCAFÉ 1 min walk - 小諸そば 2 min walk ## About this property ### MIMARU Tokyo Ueno Okachimachi Along with laundry facilities, this aparthotel has a front desk safe and free Wi-Fi in public areas. Other amenities include multilingual staff assistance and a vending machine. Each apartment boasts a deep soaking tub and offers free WiFi and a kitchen. Guests can appreciate conveniences, such as a fridge and a microwave, and other amenities include a stovetop and a flat-screen TV. MIMARU Tokyo Ueno Okachimachi offers 31 accommodations with a safe and coffee/tea makers. Accommodation at this 3-star aparthotel has kitchens or kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower with a deep soaking bath, bidets, toilets with an electronic bidet and complimentary toiletries. This Tokyo aparthotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include a hairdryer and an iron/ironing board. ## Property amenities ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Family friendly - Children stay free (see details) ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Electric kettle - Full-sized refrigerator/freezer - Hob - Kitchenette - Microwave ### Dining - Dining table ### Bedrooms - Bedsheets provided ### Bathroom - 1 private bathroom - Bathtub - Bidet - Free toiletries - Hair dryer - Separate bathtub and shower - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Living spaces - Dining table ### Entertainment - 40-inch flat-screen TV ### Laundry - Laundry facilities ### Climate control - Air conditioning - Heating ### Pets - Service animals only (pets not allowed) ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Designated smoking areas ### Services and conveniences - Iron/ironing board - Limited-hour front desk - Luggage storage - Multilingual staff - Safe - Safe at front desk - Vending machine ### Location highlights - Near a metro station - Near a train station - Near a zoo ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - Fire extinguisher ### General - 31 units ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 10:00 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions The front desk is open daily from 7:00 AM - 10:00 PM Front desk staffed during limited hours If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking. We have included all charges provided to us by the property. ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Safety features at this property include a fire extinguisher Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Towel exchange is available daily. Housekeeping service is provided on the 3rd day of the stay, and every 2 days after that. Additional housekeeping service is available on request for a surcharge. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Mimaru Tokyo Ueno Okachimachi Tokyo Mimaru Tokyo Ueno Okachimachi Aparthotel Mimaru Tokyo Ueno Okachimachi Aparthotel Tokyo ## Frequently asked questions ### Is MIMARU Tokyo Ueno Okachimachi pet-friendly? ### How much is parking at MIMARU Tokyo Ueno Okachimachi? ### What time is check-in at MIMARU Tokyo Ueno Okachimachi? ### What time is check-out at MIMARU Tokyo Ueno Okachimachi? ### Where is MIMARU Tokyo Ueno Okachimachi located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## MIMARU Tokyo Ueno Okachimachi Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.6 Amenities ### 9.2 Staff & service ### 9.8 Property conditions & facilities 10 - Excellent 199 8 - Good 36 6 - Okay 3 4 - Poor 0 2 - Terrible 2 ## Reviews Verified ### 10/10 Excellent #### Sarah 7 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities, communication All the staff were 10/10 excellent. Facilities were great and the on property laundry area was a pleasant surprise! Everything was super convenient. And the location is perfect. Easy to get on any of the main transit lines and a short walk to Akihabara as well as some decent shopping in the Ueno area. Would definitely stay here again. ##### Sarah Stayed 8 nights in Dec 2025 Verified ### 10/10 Excellent #### Muhammad Fazli 10 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Very friendly and hospitable staff. FO crew, everyone, was super helpful and there were a lot of fun activities held in the hotel. We will definitely be back again. ##### Muhammad Fazli Stayed 7 nights in Dec 2025 Verified ### 10/10 Excellent #### Yu Lok 17 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Very good location that can easy access JR and metro, staff can speak good english ##### Yu Lok Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Iris 23 Oct 2025 Liked: Cleanliness, property conditions & facilities, communication This hotel was great. The location was very convenient and the hotel staff were very welcoming and helpful. I will definitely stay at this company of hotels again when I come back to Japan! ##### Iris Stayed 9 nights in Oct 2025 Verified ### 10/10 Excellent #### WING SUM SAM 18 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Friendly staff. Nice and quiet neighborhood. Clean room. ##### WING SUM SAM Stayed 5 nights in Dec 2025 Verified ### 10/10 Excellent #### TAI FAI 21 Jun 2025 Liked: Cleanliness, room comfort, communication Very good hotel for family trip. ##### TAI FAI Stayed 3 nights in Jun 2025 Verified ### 10/10 Excellent #### Alex 23 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The staff was fantastic! ##### Alex Stayed 7 nights in Sep 2025 Verified ### 10/10 Excellent #### Justin 14 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The staff are very attentive and friendly. Spoke very good English which made the entire stay very easy. ##### Justin Stayed 5 nights in Sep 2025 Verified ### 10/10 Excellent #### Chin Wee 18 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication We had a wonderful stay at this hotel and truly appreciate the excellent service provided by the staff. The hotel team, especially the front desk staff, were consistently nice, friendly, and very helpful throughout our stay. They always greeted us with a smile and were quick to assist with any requests or questions we had. A special thank you to the hotel for the lovely birthday decorations prepared in our room for our younger daughter. It was such a thoughtful gesture and made her birthday extra special and memorable for our family. Overall, we felt very comfortable and happy during our 13-night stay. We thoroughly enjoyed our time here and would definitely recommend this hotel to others. ##### Chin Wee Stayed 13 nights in Nov 2025 Verified ### 8/10 Good #### Verified traveller 9 May 2025 Liked: Room comfort, communication Good location, ver friendly and helpful staff. ![](https://a.travel-assets.com/ugc/hotel-reviews/e1679499-a8fe-4c61-ac49-ba36030601f4-1746777307057.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/34bdb2ed-8fa8-478b-8219-a60a41fc0ead-1746777307250.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 3 nights in May 2025 Verified ### 10/10 Excellent #### YET TUNG 31 Aug 2025 Liked: Cleanliness, property conditions & facilities, communication The hotel was perfect for our family of four. The best was a separate room for the toilet and shower. The room was so clean and extremely comfortable beds. It was close to public transit. ##### YET TUNG Stayed 9 nights in Aug 2025 Verified ### 10/10 Excellent #### Naaman 6 Mar 2025 Liked: Cleanliness, room comfort, communication Very friendly staff, clean spacious rooms, and in a good location. ##### Naaman Stayed 3 nights in Mar 2025 Verified ### 10/10 Excellent #### iram 28 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location. Clean hotel and very helpful and kind staff. Close to train station. ##### iram Stayed 4 nights in May 2025 Verified ### 10/10 Excellent #### Kin Hoong 15 May 2025 Liked: Cleanliness, room comfort, communication Place was neat, clean and convenient. The staff was extremely friendly and happy to help on any request. ##### Kin Hoong Stayed 3 nights in Apr 2025 Verified ### 10/10 Excellent #### Liliana 28 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Excellent hotel. Close to so many shops and train stations. The hotel staff were extremely friendly and helpful with any queries we had. ##### Liliana Stayed 7 nights in Apr 2025 Verified ### 10/10 Excellent #### Yoko 31 Dec 2024 Liked: Cleanliness, property conditions & facilities, communication Friendly staff and very close to various train stations and restaurants. ##### Yoko Stayed 6 nights in Dec 2024 Verified ### 10/10 Excellent #### Jose 18 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities We had a really nice room with four beds for us and our two kids. Staff is very friendly. Hotel has a good location and having a laundry room was a life saver. ##### Jose Stayed 3 nights in May 2025 Verified ### 10/10 Excellent #### Grace 1 Jan 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Great location ##### Grace Stayed 3 nights in Nov 2024 Verified ### 10/10 Excellent #### Angela 8 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Had the best time, rooms were compact but had enough room for everything. Close to all amenities and staff were knowledgeable and always went out of their way to help. ##### Angela Stayed 3 nights in Apr 2025 Verified ### 10/10 Excellent #### Alice 5 Jan 2025 Liked: Cleanliness, property conditions & facilities, communication Great space for the family and very close to train stations ##### Alice Stayed 2 nights in Dec 2024 Verified ### 10/10 Excellent #### Mario 4 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Very clean and comfortable ##### Mario Stayed 3 nights in Apr 2025 Verified ### 10/10 Excellent #### benilda 9 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication We love our stay at Mimaru Ueno Okachimachi! The location was superb and so close to train station. Lots of dining options surrounding the hotel! The staff at this branch had been amazing! Special mention to Seira-she had been friendly, outstanding, very attentive and super helpful during our stay! Thank you Seira! We will definitely stay here again!! ##### benilda Stayed 5 nights in Jun 2025 Verified ### 10/10 Excellent #### Cynthia 28 Aug 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication The front desk staff was very welcoming! We thoroughly enjoyed our stay!! ##### Cynthia Stayed 3 nights in Aug 2024 Verified ### 10/10 Excellent #### Donna 31 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Mimaru Ueno was excellent for our family of 6\. Convenient location to everything. Front desk staff was welcoming, friendly, super helpful with all their recommendations. ##### Donna Stayed 3 nights in Mar 2025 Verified ### 10/10 Excellent #### Franck 9 Mar 2025 Liked: Cleanliness, property conditions & facilities, communication Well situated. 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