Tierra Bomba Holidays from £1,570

The hotel is nothing like what’s described on Expedia. The buildings look old, and the rooms feel dusty and outdated. There are no real amenities in the room—just two glass bottles of water, and it’s unclear whether they’re being refilled or replaced. The “all‑inclusive” offering is also misleading. The buffet is open for breakfast and lunch with the same menu every day. Dinner service is inconsistent; although the buffet was open on my arrival day (Sunday), it was closed the following evening. Guests are required to make reservations for dinner at one of the on‑site restaurants and reservations are difficult to secure due to constant “fully booked” notices on the website. On a positive note, the hotel’s beachfront location, along with the availability of chairs and umbrellas, made for a relaxing day by the water. The multiple pools were also a highlight. Those parts were enjoyable, but overall the stay did not match what was advertised.

This hotel is very clean, the staff are very friendly and helpful. The check-in process was easy and effortless. Upon arriving, my boyfriend and I were greeted by the doorman and he took our suitcases while we checked in. We speak little to no Spanish, however all the staff are bilingual. The lobby and the rooms are pristine and I even saw the staff swipe their hands on the walls as if they were checking for dust which is a testament to how clean this hotel is. The location of the hotel is perfect, as it is in the middle of Getsemani. I felt very safe inside the hotel.

Food was great great staff

My partner and I had such a great stay at Casa La Merced by Mystique. We were welcomed by Libnis and Jorge. Both so warm and friendly. They made our check-in process so smooth and our stay just as comfortable. The hotel was so beautiful, clean and most importantly, quiet. It’s a hidden gem within the Walled City. Such a relaxing vibe. The staff was just as amazing and very patient. The rooms were spacious, the Air conditioning, great, big bathrooms, nice shower space and hot water. The hot water may take a moment to kick in. The upstairs rooftop has a gorgeous overlook. The pool on the property is kept clean. Can’t forget to mention the breakfast that is provided every morning, such a great way to kick start the day! I would highly recommend this hotel if you’re looking for tranquility within the walled city.

Staff was amazing. I think they are the best part of this hotel. Multiple issues with room, changed three times. The first did not have the view that we PAID for, the second's shower overflowed into the bathroom, could not be fixed, the third room’s bed was not clean. We slept in urine and blood that was not ours. Needless to say, cleaning the bed was the least that they could do. This turned me off from this resort alone and for this, I will never return. The food was good, Portofino was amazing. Oceana was my favorite. While fried snapper is a must and the staff there were absolutely top tier. The coffee shop staff was awesome as well. Pool staff was fun. Only downside was housekeeping. Had to put in requests for towels daily, even after the room was cleaned. So please check the beds before getting in.