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"To be fair the building has great potential but needs a bit ( lot) of TLC & money to upgrade rooms & public areas. The room was kept as clean as it could be but was tired. "

"Used the pool and spa every morning it was perfect 👌 Breakfast was also perfect "

"Very helpful staff, lovely food, pleased we made this choice"

"Staff very friendly. Food good value.lovely break"

"Beautiful old hotel in an excellent location for the city centre! We stayed in the Surlingham junior suite and the room was big and so full of character we absolutely loved it! The staff were so friendly and helpful and we would totally recommend staying here!"

"Friendly staff on front desk. Quick check in. Nice hotel with easy parking. Good sized view and cool view of the Norwich Stadium. "

"Excellent friendly staff very clean hotel though out the only thing that could have been better was the lunch and dinner menu not much choices also I noticed pool quite cold for me and shower and bath water was just warm not hot and I like a hot bath not a warm bath. "

"Clean rooms big TV "

"Room was a bit tatty and the light switch turned off the socket at night which was not helpful to charge a phone."