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"Great central location, shops nearby and a quaint, pretty room. However our check in process was very slow due to a flustered, and seemingly unprepared receptionist (who managed to give the couple ahead of us keys to an already occupied room!). The light switch to the bathroom was missing so we couldn’t turn the light on in there (inconvenient at best, a safety issue at worst) and other lighting/lamps in the room were also not working. At checkout we weren’t asked how our stay was but we proactively provided them with the above feedback anyway, as the missing switch was a particular concern. "

"Stunningly beautiful hotel, and an absolutely amazing staff. Beyond five stars. "

"The hotel staff are exceptional, they make you feel welcome. I had a lovely chat with a cleaner as she helped me navigate the corridors to my room, she really went above and beyond. All the staff seemed happy to be working at the hotel. The upgraded room was very spacious and had stunning views from the window."

"Our first room was over taken by bugs"

"This is a clean hotel that is close to Oxford."

"This is my second time staying here and has always been very good. It was still good, but I was disturbed alot by the neighbour next door talking incredibly loudly on his phone. Also, I would have liked to not receive an email the day before I am due to check out, asking me to check out online. I think it takes away from your experience of being away if it feels like the hotel is rushing you to check out. "

"All of the above "

"Clean, comfortable and helpful staff"

"Couldnt fault it apart from the lifts being out of action whiile renevations are ongoing.... Room lovely and bed super comfy...towels thick and fluffy..breakfast excellent and staff very nice...lovely Henry behind the bar... Would come back for sure."