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"Hotel was very clean and main areas were excellent. Room was clean and largely well maintained but the floorboards were creaky in some places, the shower wasn't always hot and the bathroom extractor fan was pretty loud. Receptionist when we checked in was fantastic, but when we checked out the receptionist (different person) was on the phone, which wasn't a problem, but the other staff member stood at the desk just stared at us and didn't speak. Bar staff, although efficient behind the bar, left tables to be cleared for some time and were not verycommunicative. Good hotel, can't fault the cleanliness, but customer service was lacking ever so slightly."

"Great place!"

"Great place, staff were super helpful. FYI, late August 2025 there was some cleaning of the exterior of the hotel and make sure to reserve parking in advance as spaces are limited"

" I was warmly greeted and all locations and timings were pointed out to me.My room was had a king-size bed, a two seater settee and a good quality writing desk. The room was immaculately clean and the walls were softened by coordinated artwork. There were large opening doors to a Juliet balcony, and this made the room very comfortable indeed. One of the highlights of my visit was the spa. This was very spacious with a large swimming pool and a very clean and modern hot tub. Both the pool and the tub were maintained at a very comfortable temperature. Breakfast at the hotel was a relatively simple affair, but because the dining room was very well presented, it felt more upmarket. The staff were quite attentive and friendly. I requested a late check out by an hour, and this request was received warmly. This fact, however, wasn’t communicated to housekeeping and they did actually disturb me at 11:15. Several times I had dealings with a young gentleman of colour who was working in the restaurant at breakfast (sadly, I don’t know his name). He chatted to me quite animatedly and mentioned that he was working there for the summer whilst he was not in education. This young man was a great credit to the hotel and, if you have a recognition system for staff, I would very much like to nominate him for an award. Overall, this was the most enjoyable visit and the hotel certainly delivers within its grade. "

"Excellent value for money. Room was clean and comfortable. Staff were very helpful, one being particularly helpful with enabling the use of the gym. Breakfast was good. Three adjacent restaurants made up for the hotel not offering dinner "

"Fast check inn, good sleep"

"Great place to stay, friendly staff and close to shops and train station "

"Great mix of modern amenities and historic architecture. The service ranks very high even by Hilton’s standard."

"The hotel itself is very beautiful, clean and with lots of amenities. The staff could do with being a bit warmer. They were polite enough but no warmth "