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"We were placed in the attic room, 6 flights of stairs. Due to a leg injury, we requested a change of rooms as the site showed others were available. No response from the host. Although we booked for 6 nights, we were unable to have towels refreshed or paper coffee cups replaced. No mugs were available in the downstairs kitchen and no response from housekeeping. We are booked to stay there another two nights at the end of this week and hope we have a better situation."