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Reviews of TownePlace Suites by Marriott Temple

3 out of 5
TownePlace Suites by Marriott Temple
2612 Gillmeister Lane, Temple, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 75 out of 132 reviews" "
Rating 8 - Good. 39 out of 132 reviews" "
Rating 6 - Okay. 6 out of 132 reviews" "
Rating 4 - Poor. 5 out of 132 reviews" "
Rating 2 - Terrible. 7 out of 132 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made the property, they were so kind and professional. Would rate them a 100 out of 10.
Stayed 2 nights in Mar 2024

4/10 Poor

Marsha

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We arrived to the property and found that it was under construction, because of some sort of water/flood damage. The main floor was not open...blocked off and and the dinning/ area not available.
Stayed 5 nights in Feb 2024

10/10 Excellent

FRANCISCO

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with friendly English speaking staff
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well. Property was nice and clean. Easy in and out. Liked the location, near the interstate but not loud, and also right next to a residential area. Saw deer in the morning near the wooded area. Stayed three nights, no problems at all. Will stay there again.
Stayed 3 nights in Aug 2023

10/10 Excellent

Ed

Stayed 1 night in Aug 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Deena

Travelled with family
Liked: Cleanliness, staff & service
The room needed a little maintenance. Floor is pealing up in the bathroom and the toilet paper roll was ripped off. Otherwise it was a good room. Staff was excellent. It did appear to be clean.
Stayed 1 night in May 2023

10/10 Excellent

Janis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very welcoming and helpful.
Stayed 1 night in Apr 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Carol

Stayed 1 night in Feb 2023

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

2/10 Terrible

Ann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Received rude service at check in.Surprised that we could not check in until they had a room. She stated 3pm was their policy and that's when we could check in. I asked to simply check in and then be notified when room was ready. Told she could not do that. Head of housekeeping trying to help us, went up and checked, they had a room so we got in. Received no paperwork and had to repeat my info several times to her. We thought this was the best accommodation in town for we wanted a nice, peaceful place for we were in for a funeral. It was the worst stay we have ever had in any hotel.

6/10 Okay

Rosalyn

Travelled with family
Liked: Staff & service, room comfort
Below Expectation
The stay was just okay wouldn’t rate the hotel above good/very good. Several much needed repairs in our room. Had to change rooms because of very poor setup of king bed with sleeper sofa.
Stayed 1 night in Nov 2022

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, property conditions & facilities
When no means no
Only issue was put out no room cleaning service and they still came in and cleaned room.
Stayed 2 nights in Sep 2022

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

2/10 Terrible

Pamela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
$100 dog fee...not a refundable deposit, but the fee. Normally a $20 fee at most hotels, but $100 was ridiculas. Everything was fine, but that pet fee was crazy expensive.
Stayed 1 night in Aug 2022

10/10 Excellent

Thetievee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access from freeway
Stayed 1 night in Aug 2022

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to both Temple and Belton
The front desk people are amazing. Traveling with elderly parents one with a terminal disease is challenging and the front desk people made sure our two rooms were near each other. However, the cool looking bathrooms weren't as easy. My shower door kept sliding open.
Stayed 1 night in Jul 2022

10/10 Excellent

Dedrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick, safe area, the staff was friendly and the room was clean.
Stayed 1 night in Jun 2022

8/10 Good

Janis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable, but the train is very close and noisy.
Stayed 2 nights in Jun 2022

10/10 Excellent

Roberto

Stayed 1 night in May 2022

2/10 Terrible

minesh

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no bathtub in the room. Found fungus on the food which was kept outside. Talked to orbitz customer service with in 3-4 days on weekend to complain about it and no response yet from orbitz also.
Stayed 1 night in May 2022

8/10 Good

Michael

Stayed 1 night in Apr 2022

8/10 Good

aracely, edinburg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and the room was comfortable. The bathroom was extremely small and hard to move around in there. The dining area was also pretty small and only a couple of people could be seated there at a time. The employees I encountered were not friendly at all. At check in, the personnel was rude and appeared to have an attitude. It has been my experience that in other hotels when you walk by an employee they great you. This was not the case at this hotel. Employees walked right by you and didnt even smile at you.
Stayed 2 nights in Apr 2022

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Check in and out was extremely easy and fast.
Stayed 1 night in Apr 2022

8/10 Good

Ulla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top location-but noisy
This hotel is fantastic from the inside- friendly service and the rooms/ design and cleanliness is exceptional. The only negativ point is - its very noisy due to nearby airport and I- 35. All in all i can really recommend Townsuits!!
Stayed 2 nights in Feb 2022

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
I would stay here again. I love marriott Hotels.
Stayed 1 night in Feb 2022

2/10 Terrible

Jennifer

Disliked: Amenities, property conditions & facilities
Heater was broken would not do anything about it or let us switch rooms
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and quite.
Comfortable, quiet, staff is always accommodating.
Stayed 1 night in Nov 2021

8/10 Good

LaSonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they gave complimentary water. The small things matter. Also staff was very friendly.
Stayed 1 night in Nov 2021

6/10 Okay

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel personnel very nice. Good storage in room. Mattress qqqq we
Stayed 2 nights in Nov 2021

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Esther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I liked the full kitchen. The gym was very nice. Beds were comfortable. Not having the pool open was extremely disappointing since it was the main reason I chose this hotel and paid more money!
Stayed 3 nights in Jun 2021
Response from LA on 28 Jun 2021
Dear Valued Guest I do apologize. Our pool was out of order last week due to chemical imbalance and state regulations.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Might stay there again.
Everyone was very nice and helpful. Check in was supper easy since I had booked through Hotels.com. Guest were waiting for rooms in the lobby but I was given my room immediately. The room was very clean and comfortable. I was disappointed in the quality of the bed linens, and the noise.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2020

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2020

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Sonja

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 7 nights in Nov 2020

6/10 Okay

Darrius

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2020

8/10 Good

Dorothy

Stayed 1 night in Nov 2020

8/10 Good

Chris

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Jeremy

Travelled with family
Liked: Staff & service
The hotel was not all that clean. It looks like a nice hotel. Management needs to really step it up when it comes to cleaning. The mattress was very firm. Too firm for my taste.
Stayed 1 night in Oct 2020

4/10 Poor

Heather

Travelled with family
Disliked: Staff & service
Fully Booked at Midnight
We were traveling late at night and booked this hotel online and once we got to the hotel the lady at the front desk told us she fully booked and didn’t know why it let us book there. She didn’t offer an apology or help looking for another hotel in the area. It was midnight and we have two small children with us. She could have offered more help.
Stayed 1 night in Oct 2020

10/10 Excellent

Bobbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020