Room, 1 Double Bed, Non Smoking | In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews of Days Inn by Wyndham Syracuse

2 out of 5
Days Inn by Wyndham Syracuse
6609 Thompson Rd, Syracuse, NY

Reviews

5.2
Rating 10 - Excellent. 96 out of 1002 reviews" "
Rating 8 - Good. 158 out of 1002 reviews" "
Rating 6 - Okay. 200 out of 1002 reviews" "
Rating 4 - Poor. 268 out of 1002 reviews" "
Rating 2 - Terrible. 280 out of 1002 reviews" "

5.0/10

Cleanliness

6.6/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Josephine

Liked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel looks and feels like it's in a state of disrepair and side/rear entrance doors not secure. Left propped open. Also the hotel is very small.
Stayed 1 night in Apr 2024

10/10 Excellent

Samweli, Syracuse

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024

8/10 Good

Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was I chose to pay at property option and staff decided to attempt charging my cc prior day. In addition, i was told multiple emails and voice-mail were left for me which was false as I have no records of emails nor voice-mail. However, staff member was able to find me a room after going back and forth. Breakfast is great and convenient.
Stayed 3 nights in May 2024

6/10 Okay

Sheila

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Interstate
Stayed 1 night in May 2024

6/10 Okay

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

MARC-ANDRE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

JAMES H

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems like the illegals that are housed reck the hotel for the travelling public
Stayed 1 night in Apr 2024

8/10 Good

Lisa

Stayed 1 night in Apr 2024

8/10 Good

JOANNE

Travelled with family
Liked: Staff & service
Stayed here one night, room clean a bit outdated. Breakfast included has eggs, sausage, waffles,toast, juice, cornflakes and coffee. The staff is polite and welcoming.
Stayed 1 night in Apr 2024

2/10 Terrible

SAI

Disliked: Cleanliness, staff & service, property conditions & facilities
No rooms available, ridiculous
Stayed 1 night in Apr 2024

6/10 Okay

Paul

Travelled with family
Disliked: Property conditions & facilities
I liked some of the staff at the front desk but room was dirty
Stayed 1 night in Apr 2024
Response from KR on 15 Apr 2024
We apologize your stay was not as it should have been. We are glad our staff was friendly and we will review the room attendants sheets as your room should be clean.

2/10 Terrible

Jennifer

Travelled with family
Disliked: Property conditions & facilities
There was weed being smoked in shared spaces! Clothing smelled of weed! Somewhat unsafe around property.
Stayed 1 night in Apr 2024
Response from KR on 15 Apr 2024
We try our best to keep the interior of the building smoke free. We fine guests that smoke and often remove them from the building. Sadly, some guests still do not get the message.

4/10 Poor

Adriana

Stayed 1 night in Apr 2024

8/10 Good

Luis

Stayed 2 nights in Apr 2024

10/10 Excellent

Sotie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated room, clean, decent, great for a couple nights stay. Coffee available all day - was expecting breakfast to be a zoo during the eclipse but was pleasantly surprised. Staff is very accommodating especially the African American gentleman at the front desk. Very happy all around.
Stayed 2 nights in Apr 2024
Response from KR on 14 Apr 2024
Thank you for your kind review. We are glad you found our rooms and staff accommodating!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

tina

Good location, a lot shopping malls and restaurants
Stayed 1 night in Apr 2024
Response from KR on 14 Apr 2024
Thank you for reviewing the Days Inn by Wyndham Syracuse. We appreciate your time to leave us a review.

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price. I’m a minimalist so this may be leaning, but no complaints at all…
Stayed 2 nights in Apr 2024

2/10 Terrible

misty

Travelled with family
Disliked: Amenities, property conditions & facilities
This place has bed bugs. My daughter saw one crawling on her bed and we immediately checked out. Had to go back to her dorm and sleep in the floor till my departure today.
Stayed 1 night in Apr 2024

10/10 Excellent

Francine, Glendale

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable & pleasant stay! We felt safe because the staff are there round the clock to help & assist us! They are all nice & friendly especially those at the check in counter! Will stay at Days Inn more in the future!
Stayed 1 night in Apr 2024

8/10 Good

MAXINE

Stayed 4 nights in Mar 2024

6/10 Okay

Mariyana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Marcelo

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Easy access to highway and to downtown area.
Stayed 2 nights in Mar 2024

4/10 Poor

Rhett

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Unsavory characters hanging around. Staff playing card games with said unsavory characters and their children in the lobby. The room was clean and had fresh sheets and towels. Needs better management.
Stayed 2 nights in Mar 2024

6/10 Okay

Rosa, Irasburg

Travelled with partner
Disliked: Property conditions & facilities
Well is not the Marriott!!! We just needed a place to sleep at night and we did not want to spend a lot of money, so it seved our purpose. It was actually nice and quiet for our surprise. The hotel is kind of run down, needs a good TLC. Housekeeping won't clean the room at least you request it.But when they do clean it, they do a very good job! If you request blankets or towels get ready to get them yourselves at the front desk. Breakfast is not terrible. It's food! I had coffee, not tea available. There is a waffle machine. Toast, yogurt, cereal available. Scrambled eggs, sausage also available. Front desk people nice enough.
Stayed 3 nights in Mar 2024

6/10 Okay

Santosh

Disliked: Property conditions & facilities
The hallways smell so bad. There is no wash basin in the bathroom.
Stayed 1 night in Mar 2024

2/10 Terrible

Shawn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Suk Bun

The mattress is in very poor condition, not comfortable at all. The hair Dryer is sticky and thirty.
Stayed 1 night in Mar 2024

10/10 Excellent

Dorthy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay I recommend
Stayed 1 night in Mar 2024

2/10 Terrible

Makhmud

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was very dirty but the staff was nice but it was still very unclean and couldnt even shower thats how uncomfortable i was
Stayed 1 night in Feb 2024

2/10 Terrible

Zach

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, paint chipping off the wall, shower didn’t work, bad linen smelled, staff was not available at front desk
Stayed 1 night in Mar 2024
Response from KR on 11 Mar 2024
We apologize your room was not as it should be. We will take that room out and inspect it for maintenance so that does not recur.

4/10 Poor

Ysabelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from kr on 11 Mar 2024
We are sorry things did not go as well as they should. We will review your suite and see what we could have done better.

4/10 Poor

Jessica

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The bathroom door was unable to close correctly since the door hit the toilet causing a safety issue. The toilet also clogged easily probably due to being hit with the door so often.
Stayed 1 night in Mar 2024
Response from KR on 11 Mar 2024
We will look at room 404 and make the adjustments so this will not happen. We apologize that it did with your reservation.

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fellow at the front desk was friendly and had us checked in quickly. The breakfast was a little disappointing. No butter for toast or waffles and no fruit or yogurt. But for price we were happy with it.
Stayed 1 night in Feb 2024
Response from KR on 11 Mar 2024
I'm sorry the breakfast items were not there. They should have been as we do stock butter and yogurt for breakfast.

4/10 Poor

Starla

Stayed 1 night in Mar 2024

2/10 Terrible

Amr

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at about 2:30 AM with below zero/freezing weather, the room was very cold and even after turning on the air conditioner it didn't get warm by the morning! the kids were shivering and the beds didn't have blankets! I checked out in the morning, with little sleep, even though my reservation was for two nights, I'm requesting a full refund or at least a refund of the second night as I checked out on Saturday 2/24 before 11 am.
Stayed 2 nights in Feb 2024

2/10 Terrible

Aleksandr

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very filthy place, no hot water,
Stayed 1 night in Feb 2024
Response from kr on 23 Feb 2024
We apologize that your stay was not as it should be. We work hard to see all our guests are comfortable while they are here. We will examine the water issues with your room and see they do not recur.

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from KR on 11 Mar 2024
Thank you for review.

4/10 Poor

M

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from kr on 7 Feb 2024
We are sorry your stay wasn't all it should have been. We work hard to take corrective action on all our reviews. We would certainly do our best to correct any deficiency brought to our attention during your stay.

6/10 Okay

Marius

Liked: Staff & service
Disliked: Cleanliness
This property doesn't not stand for Days inn standard. Rooms are not well maintained. Broken chairs, breakfast areas dirty. Saw hair anywhere on my bed which means the staff didn't change the sheets after the previous guests left.
Stayed 1 night in Feb 2024
Response from KR on 23 Feb 2024
We will review the furniture and the people on staff for the date you were here. We want every guest to get great service and will work hard to see these items are immediately addressed.

2/10 Terrible

Crista

Travelled with family
Disliked: Staff & service
No class
I had car issues on our way to hotel. Had to get towed and more. I called the hotel the next morning bc it wasnt my priority. They took not only the hotel stay but deposit as well. Even tĥough we never showed up. Called to get refund and they were not nice and didnt care about my emergency.
Stayed 1 night in Jan 2024
Response from KR on 24 Jan 2024
I'm sorry you experienced car trouble on your way to us. We did not know, so we saved your room. This automatically charges the security deposit that was refunded to you the next day. Your reservation was booked on a 3rd party site under a net non refundable rate program.

4/10 Poor

Parise

Stayed 1 night in Jan 2024

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KR on 24 Jan 2024
Thank you very much for your kind review of the Days Inn by Wyndham Syracuse!

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Booking.
Front desk very helpful when I accidently booked the wrong day. It does take a long time to get any hot water in the rooms. Need to upgrade. Also very dry. Clean the heaters vents.
Stayed 1 night in Jan 2024

6/10 Okay

Jaime

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Never again
I don’t expect five star amenities when I just need a place to crash for a night but I do expect cleanliness. This place is far from clean.
Stayed 1 night in Dec 2023
Response from KR on 4 Jan 2024
I'm Sorry you did not enjoy your stay. I will review room 400 and address this review with our housekeeping department

2/10 Terrible

Caroline

Stayed 1 night in Dec 2023

2/10 Terrible

Gianna

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing like the pictures, very old, carpets and furniture very dirty
Stayed 1 night in Dec 2023
Response from KR on 26 Dec 2023
We are sorry your stay wasn't as you had hoped. We are working on new room packages for upgrades and new flooring too!

6/10 Okay

melody

Disliked: Property conditions & facilities
You can tell its an older hotel. No phones in the room makes the old fashion wake up calls pointless. But the room was clean people were friendly it was quiet .
Stayed 2 nights in Dec 2023
Response from kr on 21 Dec 2023
We are doing some additional work this winter to not appear older. New phones are also on our list! Thank you for taking the time to review us.

6/10 Okay

Monique

It was ok .. nothing to brag about but it did the job. We are outdoor campers so it beats tenting. A little dirty for a motel room for my liking but staff was wonderful and great free breakfast! Much more than I expected. I would stay here again !!
Stayed 2 nights in Dec 2023
Response from KR on 15 Dec 2023
Thank you for your review. We are working hard to improve our building so we hope to see you again and you can see our changes