Search Business Hotels in Swinton

"Staff were welcoming and helpful in every part of the hotel. Our room was spacious, quiet, beautifully clean - and the beds amazingly comfortable. We ate in the bar as the restaurant was already fully-booked, but the food was delicious, beautifully presented, fairly priced & promptly served. Everything great, and the location perfectly central for our visit, right next to the Stray. We will certainly stay again, hopefully. Thank you to all who made us feel so comfortable! "

"I stay in hotels around six times a month, and I can honestly say this was one of the poorest experiences I’ve had in a long time. In the restaurant, every steak dish on the menu was unavailable, and the only real alternative offered was a burger. When the food arrived, I asked for condiments — they never appeared. The place was quiet, yet no one made eye contact or checked in, despite me being seated right beside the bar. I eventually ordered dessert, waited 15 minutes, and had to chase it up. Seconds after I asked, it suddenly appeared, clearly forgotten about. To top it off, a service charge was added automatically, which felt completely undeserved. The room wasn’t much better. I was woken just after 6am by the shower in the next room — unbelievably loud, far beyond anything I’ve ever heard in a hotel. At checkout, I was told I had an £18 parking charge. When I questioned it, I was told it had “nothing to do with them” because it was a third‑party company, despite the hotel collecting the payment. Not exactly taking ownership of the guest experience. Overall, the hotel trades on its name, not its standards. Very poor"

"Staff were very nice and attentive. The hotel was clean, tidy and for the most part, well presented. When I searched for a hotel, I applied the filter for free parking. This is not the case with this hotel as I was charged extra for parking. I can only comment on the room I stayed in but it was quite dated. Windows wouldn't stay open and huge flakes of paint pealing off the radiators exposing old paint underneath. Breakfast: A great selection but the cooked items had sat under the heat lamps for far to long and were hard and chewy. The continental items were also a good selection and much more palatable. The hotel is perfectly located, being a short walk from anywhere you might like to go or see in Harrogate. I would stay again but I'd avoid the cooked breakfast. "

"There was no toilet brush in the bathroom, no extractor fan to take away smells and shower steam. There was no side table on one side of the bed, glasses of water, cups of tea, mobile phone and personal items had to placed on the floor beside the bed. Room was clean and tidy"

"All ok did not like leaving the hotel to go to nearby apartment. Although the room was love. "

"Lovely room, staff pleasant, breakfast excellent "

"Standards seems to have gone down, quite a lot of dust around. The lift still being out of commission is a problem and doesn't seem to have been mentioned on the description. I believe this is a long term problem as the staff indicated that "spare parts" were no longer available. Very young staff and hit and miss service. Good position though."

"Unfortunately there was a large amount of building work going on and out room directly overlook the building work so no view whatsoever ever. Asked about a room change and the duty manager said there was nothing available didn’t offer any alternatives and didn’t ask if we would like to upgrade at a cost to ourselves. "

"Room was in good condition however it was a disabled room that was not advised on booking. There was an intermittent unpleasant smell coming from the bathroom. Seeing the disabled room I immediately requested a room change but here was not much enthusiasm as we had a 2 night stay and was told the hotel was full the following night so not much they could do and on the first night there were currently no other made up rooms. Overall the staff at the bar and in the restaurant and around the hotel were very good however breakfast on Sunday morning left a lot to be desired in terms of service as anything cooked took an age to arrive and my wife after at least half an hour gave up on hers but it did arrive as we were leaving! The grounds and facilities are excellent. On departure I was clear to my complaint on the room, I was offered a token without any any investigation and offered access to speak with the deputy manager. I declined both and hoped it would have been dealt with differently as my point was not financial and being fobbed off with £50 and having to request the manager did not feel right. My intention was to convey disappointment with the room in the hope of investigation and recognition to a problem with some assurance it would not remain an issue for others. I left feeling no one really cared! "