"No shower curtain and shower was on the tap Plug in the bath didn’t fit Bed uncomfortable Needs a revamp "

"Had a fantastic stay for business. Accommodation Central to everything. Needed to work on the isle of Wight, short (20mins) to the ferry. Host was every responsive to my questions. Would consider staying again for either business or a short break. "

"Host changed the address of the property an hour before check in (5 hours into our travel to the location). The amended property had black mould poorly covered by grouting, no shower screen so water went everywhere, and general "DIY landlord" decorating, with damage to many of the walls being slap dash filled and painted. There was also a general sewage smell across the property but that may have just been the area / location. "

"Lovely little apartment ideal for what i needed, shops near by with a gym "

"The host never responded to any communications. I tried calling, SMS, email and hotel.com chat. The agent also tried to contact them unsuccessfully. I had to wait until 4pm on the day of arrival before the agent agreed to re-book. After that I then had to wait for hotels.com to respond. Gave up and asked for a refund. These people will leave you oit of pocket, on the street, in the dark. Dangerous and unethical practice especially for lone female travellers."

"Didn’t send the check-in details prior to check-in date. Only received the email one day AFTER check-in. And refused to do the refund."

"We had another apartment booked, but 4 days before our holiday it became unavailable due to maintenance issues so we had alternative accommodation offered. On arrival there was beer bottles and rubbish all over the car park entrance. For 3 people in 2 bedrooms we had 1 coat hanger, we had iron but not ironing board, not hot water between 6pm and 8pm sometimes up to 9pm (probably used out by others in the building). We could head every single steps from the flat above up until midnight ( not to...