Search Shopping Hotels in Surfers Paradise

"Main thing was just a little upset to turn up and hear about the temp closure of the pool. After travelling from interstate and being so excited abou using the pool area we were terribly upset when told on check in it would be closed for our whole stay, as we would have booked elsewhere had we have known this was the case."

"Lovely views and convenient location "

"Very nice and helpful staff, room nice and clean.. could do with a deep clean of the bathroom. "

"Rooms were filthy (floors, shower/bath, used condoms and tissues under the bed. Shower wouldn’t convert to one or the other only both at the same time so there was no water pressure. Coffee cups were not cleaned and replaced and milk was also not replace for the next day. Bed light wasn’t working. Tv wouldn’t work properly and remote was not working. Drain in the bathroom floor was sharp and dangerous and my partner sliced his toe open on it twice. Bath mat not replaced so had no bath mat. Aircon wouldn’t work properly and the toilet cistern wouldn’t stop flushing/running. We had complained however they said the manager wasn’t there and to go online and fill out complaint form. We request a full refund please and if possible a few nights covered by the hotel to replace the horrible experience we had this weekend with our stay and bare essentials let alone in a hotel we paid good money for and as compensation for my partners injuries to his foot/toes, removing the opportunity to take this complaint further. Upon departing we spoke to other guests that said a few people have had similar issues and would not recommend your hotel and were going to give the hotel a bad review. We do not wish to do that however we will if we cannot be compensated as requested above please."

"Room was large and clean. Everything that was listed and we needed. Facilities (pools, cafes, games room etc) were amazing. It rained all weekend but the property had plenty of things we could do still and it was really nice. "

"Perfect location, our 2 bedroom ocean view apartment so spacious and the view was amazing. The staff were great ! Highly recommend"

"My first time experience, simple online booking, super helpful, professional & friendly service from the front desk on arrival. Drop box checkout. ‘Partial beach view’ was better than expected! Clean room. Delicious but limited late night Room Service menu. Quiet hallways. Tap your payment card to gain first entry into parking garage. Looking forward to my next visit!"

"Awsome place, loved everything about it. The room was beautiful, the food delicious, the pools fun."

"Friendly hotel, lovely staff, great location. Tram outside & bus stop very close. Beach a short walk. Nice room but in desperate need of repair. Rusty bolt on the balcony door, could hardly open it. Shower screen was terribly mouldy. Beautiful pool but not enough sunbeds, yet space for more. Sunbeds uncomfortable. The fight for a sunbed ruined experience. Pool needs accessible toilets, as you had to dry off to walk through the lobby which was cold. The other toilets were down concrete steps to gym which was cold, desolate & unnerving. Palm trees need maintenance as branches falling. Good food service around pool. Unfortunately, kids & adults would slap pool noodles against the water, leading to loud, firework type noise that resonated throughout whole area. Loud & painful on ears. People were playing ball games, across the pool, which is horrible for those trying to swim/relax. Maybe the best thing would be to not provide the noodles at all. They need signs stating no ball games/slapping pool noodles onto the pool surface. There were small children, as young as about 6, jumping around in the spa, unsupervised. The hotel was very cold inside which was particularly unpleasant in the restaurant at night. We only ate there once because of this but the restaurant food was lovely. We paid for 3 people to stay & they only included breakfast for 2! Love to go back as hotel a lovely feel, & staff wonderful, but would want relaxing pool time, & no mould in bathroom."