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Reviews

4.0 / 5Good
1,551 reviews

Amenities

  • Pool
  • Air Conditioning
  • Restaurant
  • Gym

Map

What's nearby

  • Popular Location
    Cavill Avenue
    2 min walk
  • Popular Location
    Timezone
    3 min walk
  • Popular Location
    Surfers Paradise Beach
    5 min walk
  • Airport
    Gold Coast, QLD (OOL-Coolangatta)
    35 min drive

Choose dates to view prices

Book online or call:

020 3564 4853
  • Deluxe Family Room

    Room Amenities

    • Sleeps 5
    • 1 King Bed and 2 Single Beds
    More details
  • Deluxe Room

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Room

    Room Amenities

    • Sleeps 4
    • 2 Double Beds
    More details
  • Superior Room, View (Hinterland view)

    Room Amenities

    • Mountain view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Deluxe Room, View (Hinterland view)

    Room Amenities

    • Mountain view
    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Room, View (Hinterland view)

    Room Amenities

    • Sleeps 4
    • 2 Double Beds
    More details
  • Executive Room, Ocean View (Spa)

    Room Amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Room, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Room, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Executive Room, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Superior Room, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Superior Room, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Family Room (Superior)

    Room Amenities

    • Sleeps 5
    • 1 King Bed and 2 Single Beds
    More details
  • Superior Room, View (Hinterland view)

    Room Amenities

    • Mountain view
    • Sleeps 3
    • 1 King Bed
    More details
  • Superior Room, View (Hinterland view)

    Room Amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details

About this area

Surfers Paradise

Novotel Surfers Paradise is located near the beach and in an area with good shopping. Cavill Avenue and Chevron Renaissance are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Timezone and Infinity Attraction. Check out an event or a game at Metricon Stadium, and consider making time for Slingshot, a top attraction not to be missed.

Popular Location

What's nearby

  • Cavill Avenue - 2 min walk
  • Timezone - 3 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Surfers Paradise Beach - 5 min walk
  • Chevron Renaissance - 6 min walk

Getting around

  • Florida Gardens station - 5 min drive
  • Varsity Lakes Station - 15 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 35 min drive

Restaurants

  • Where to eat
  • Hanlans Restaurant – Restaurant with a bar. Serves breakfast and dinner daily. Kids' menu available.

About this property

Novotel Surfers Paradise

4.5-star beach retreat just steps away from Cavill Avenue
Guests of this beach hotel will appreciate convenient on-site amenities such as a spa tub and a fitness centre. All 408 rooms provide conveniences such as fridges and coffee makers, plus balconies and flat-screen TVs with cable channels. Wireless Internet access (surcharge), room service (during limited hours) and hairdryers are among the other amenities available to guests.
Novotel Surfers Paradise offers 408 forms of air-conditioned accommodation with a safe and coffee/tea makers. Rooms open to balconies. 49-inch Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.
In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.

Property amenities

Internet

Available in all rooms: WiFi (AUD 15 per night)
Available in some public areas: WiFi (AUD 15 per night)

Parking and public transport

Self parking: AUD 18 per day
Limited parking spaces
Parking height restrictions apply

Food and drink

Buffet breakfast available for a fee 6 AM–10:30 AM on weekdays and 6 AM–11 AM on weekends: AUD 34 per person
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available

Things to do

Fitness centre
Outdoor pool
Outdoor tennis court
Shopping centre
Hot tub

Family friendly

Dry-cleaning service
Free cots/infant beds
Laundry facilities
Outdoor pool
Fridge
Rollaway/extra beds (surcharge)

Conveniences

Lift
Free newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English
Filipino
French
Japanese
Korean
Portuguese
Spanish
Thai

Business services

24-hour business centre
Computer station
Meeting rooms
Conference centre (6749 square feet of space)

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible path of travel

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Free cots/infant beds
Linens
Rollaway/extra beds (surcharge)

Bathroom

Bathtub or shower
Free toiletries
Hairdryer
Towels

Entertainment

49-inch flat-screen TV
TV channels
premium channels

Food and drink

Coffee/tea maker
Electric kettle
Fridge

Outdoor space

Balcony

More

Connecting rooms available
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Pets

  • Pets not allowed (service animals welcome)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Free cots (infant beds)!

Payment types at the property

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AUD 34 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self-parking fee: AUD 18 per day
  • Late check-out fee: AUD 30.00 (subject to availability)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Parking height restrictions apply.

Property is also known as

  • Novotel Surfers Paradise Hotel
  • Hotel Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast
  • Novotel Surfers Paradise Hotel
  • Novotel Surfers Paradise Surfers Paradise
  • Novotel Surfers Paradise Hotel Surfers Paradise
5 - Excellent
542
4 - Good
603
3 - Okay
248
2 - Mediocre
111
1 - Poor
47
4.0
Cleanliness
4.2
Service and Staff
4.0
Amenities
3.8
Property condition

4/5 Good

  • Liked: Staff & service, amenities, property conditions & facilities

The room was nice however there was a bottle left behind our bench and two letters addressed to a different guest from the hotel when we arrived

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Staff & service, amenities
  • Disliked: Property conditions & facilities

Novotel hotel had the best breakfast buffet ever thanks kilian he was soo helpful thanks to michelle forM housekeeping with jodie at the desk such a helpful lady. The rooms could be a lot cleaner housekeeping is not doing a good job to be honest , there was cockroaches in the room, no coffee or milk sometimes , the carpet was dusty , the room dirty. Frankly the housekeeping team needs to be supervised. Novotel hotel is close to everything i mean everything great location kids friendly. Thank u for making my daughters birthday memorable.the gym can be better furnished. The pool and spa enjoyed it. The internet was weak we never used it. The room service we ordered the food once but didn’t like it too plain but plenty restaurantS to eat from. We enjoyed ourselves. The check out time a bit too early 11am is way too early and when we ask for late check out we only had 30 minutes extra. Thank u For having us

Stayed 5 nights in Feb 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service
    • Disliked: Property conditions & facilities

    Location is unbelievable. But onsite amenities- lift from garage, pool etc need repairs.

    Stayed 1 night in Feb 2020

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