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Novotel Surfers Paradise

Photo gallery for Novotel Surfers Paradise

Primary image
Beach nearby, white sand
Outdoor pool, a heated pool
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing

Overview of Novotel Surfers Paradise

UNESCO Sustainable Travel Pledge

Novotel Surfers Paradise

4.5 star property

4.0/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217

Explore the area

  • Popular LocationCavill Avenue2 min walk
  • Popular LocationSkyPoint Observation Deck5 min walk
  • Popular LocationSlingshot10 min walk
  • AirportGold Coast, QLD (OOL-Coolangatta)35 min drive

Choose dates to view prices

About this area

Gold Coast

Located near the beach, Novotel Surfers Paradise is in Surfers Paradise neighbourhood and is connected to a shopping centre. Ripley's Believe It or Not and Dracula's Queensland are cultural highlights, and some of the area's attractions include Warner Bros. Movie World and Infinity Attraction. Looking to enjoy an event or a game while in town? See what's happening at Broadbeach Sports and Recreation Centre or Metricon Stadium. Take the opportunity to explore the area for water adventures such as surfing/body boarding and other activities like golfing.
Visit our Gold Coast travel guideOpens in a new window
Map

What's nearby

  • Cavill Avenue - 2 min walk
  • Centro Surfers Paradise - 3 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Chevron Renaissance - 6 min walk
  • Slingshot - 10 min walk

Getting around

  • Florida Gardens station - 3 min drive
  • Varsity Lakes Station - 15 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 35 min drive

Restaurants

  • Paradox Coffee Roasters - 3 min walk
  • Gelatissimo surfers paradise - 3 min walk
  • Hakataya Ramen - 3 min walk
  • Black Coffee Lyrics - 3 min walk
  • Chocolateria San Churro - 3 min walk

About this property

Novotel Surfers Paradise

4.5-star beach retreat just steps away from Cavill Avenue
Guests of this beach hotel will appreciate convenient on-site amenities such as a spa tub and a fitness centre.
Novotel Surfers Paradise offers 408 accommodations with a safe and coffee/tea makers. Rooms open to balconies. 49-inch Flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Gold Coast hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 15 per night)
  • Available in some public areas: WiFi (AUD 15 per night)

Parking and public transport

  • Self parking on site (AUD 18 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 6:30 AM–10:00 AM on weekends: AUD 22-35 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • BLVD Cafe & Bar
  • Breakfast on 1

Things to do

  • Fitness centre
  • Heated pool
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre
  • Hot tub

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space (6749 square feet)
  • Meeting rooms - 6

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 49-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

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Surfers Paradise
Surfers Paradise
Guest rating 3.5+
Guest rating 3.5+
Family-friendly
Family-friendly
4 star
4 star
Hotel
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Washer and dryer
Washer and dryer

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 50.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between AUD 22 and AUD 35 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self-parking fee: AUD 18 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 396 out of 1002 reviews
5 - Excellent 40%
Rating 4 - Good. 350 out of 1002 reviews
4 - Good 35%
Rating 3 - Okay. 147 out of 1002 reviews
3 - Okay 15%
Rating 2 - Poor. 63 out of 1002 reviews
2 - Poor 6%
Rating 1 - Terrible. 46 out of 1002 reviews
1 - Terrible 5%

4.1/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

3.8/5

Property conditions & facilities

3.9/5

Eco-friendliness
Write a review

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service The rooms is so old and the toilet door was broken It’s says queen size bed but it was 2 beds and they make it as one as it hurt my back
Stayed 3 nights in Aug 2022

4/5 Good

Travelled with family and small children
Liked: Staff & service, amenities
Its close to all amenities, walkable distance to the beach and dining.Room not spacious,hardly any room to move around with baby cot in.Kitchenette is just next to the toilet disgusting,parking terrible-is available on payment of $18 per day.Only good thing was the breakfast which we enjoyed.Would prefer not to go back to Novotel at Surfers paradise.
Stayed 3 nights in Aug 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good thanks
Stayed 3 nights in Aug 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised this is rated as a four star hotel No paper towel in toilets men near conference area morning of 31/7/2022 No pen and paper in the room No shower cap No blanket had to ask Tea, coffee and milk not replenished. One green tea. Housekeeping lacking very poor Spare blanket strewn across a chair when housekeeping made up the room. Not even folded.. Power turned off in room by housekeeping.We didn’t know and had to seek assistance and wait for the lifts again and they are slow to go down to reception for help. After a long day we just wanted to get into the room and sleep. Breakfast suffering. The food was good however the kitchen staff seemed overwhelmed as there was a conference on. One day you can get an omelette the next day you cannot. No signs offering eggs made to order. Coffee machine was not effective and staff seemed to have to explain how to use it causing a long wait. Dietary options were good. Orders forgotten twice There’s a lot of choice for hotels in Surfers. This was our second stay at the Novotel. We will not book again due to our last impression. Positives Location Staff friendly
Stayed 3 nights in Jul 2022

4/5 Good

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property is very good great location
Stayed 8 nights in Jul 2022