- Liked: Staff & service, amenities, property conditions & facilities
The room was nice however there was a bottle left behind our bench and two letters addressed to a different guest from the hotel when we arrived
Stayed 1 night in Feb 2020
Photo gallery
Reviews
Good
1,551 reviews
Amenities
- Pool
- Air Conditioning
- Restaurant
- Gym
Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD
What's nearby
- Cavill Avenue
- 2 min walk
- Timezone
- 3 min walk
- Surfers Paradise Beach
- 5 min walk
- Gold Coast, QLD (OOL-Coolangatta)
- 35 min drive
Choose dates to view prices
Book online or call:
020 3564 4853Deluxe Family Room
Room Amenities
- Sleeps 5
- 1 King Bed and 2 Single Beds
More detailsDeluxe Room
Room Amenities
- Sleeps 3
- 1 King Bed
More detailsDeluxe Room
Room Amenities
- Sleeps 4
- 2 Double Beds
More detailsSuperior Room, View (Hinterland view)
Room Amenities
- Mountain view
- Sleeps 4
- 2 Double Beds
More detailsDeluxe Room, View (Hinterland view)
Room Amenities
- Mountain view
- Sleeps 3
- 1 King Bed
More detailsDeluxe Room, View (Hinterland view)
Room Amenities
- Sleeps 4
- 2 Double Beds
More detailsExecutive Room, Ocean View (Spa)
Room Amenities
- Ocean view
- Sleeps 3
- 1 King Bed
More detailsDeluxe Room, Ocean View
Room Amenities
- Ocean view
- Sleeps 3
- 1 King Bed
More detailsDeluxe Room, Ocean View
Room Amenities
- Ocean view
- Sleeps 4
- 2 Double Beds
More detailsExecutive Room, Ocean View
Room Amenities
- Ocean view
- Sleeps 3
- 1 King Bed
More detailsSuperior Room, Ocean View
Room Amenities
- Ocean view
- Sleeps 3
- 1 King Bed
More detailsSuperior Room, Ocean View
Room Amenities
- Ocean view
- Sleeps 4
- 2 Double Beds
More detailsFamily Room (Superior)
Room Amenities
- Sleeps 5
- 1 King Bed and 2 Single Beds
More detailsSuperior Room, View (Hinterland view)
Room Amenities
- Mountain view
- Sleeps 3
- 1 King Bed
More detailsSuperior Room, View (Hinterland view)
Room Amenities
- Ocean view
- Sleeps 3
- 1 King Bed
More details
About this area
Surfers Paradise
Novotel Surfers Paradise is located near the beach and in an area with good shopping. Cavill Avenue and Chevron Renaissance are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Timezone and Infinity Attraction. Check out an event or a game at Metricon Stadium, and consider making time for Slingshot, a top attraction not to be missed.
What's nearby
- Cavill Avenue - 2 min walk
- Timezone - 3 min walk
- SkyPoint Observation Deck - 5 min walk
- Surfers Paradise Beach - 5 min walk
- Chevron Renaissance - 6 min walk
Getting around
- Florida Gardens station - 5 min drive
- Varsity Lakes Station - 15 min drive
- Gold Coast, QLD (OOL-Coolangatta) - 35 min drive
Restaurants
- Where to eat
- Hanlans Restaurant – Restaurant with a bar. Serves breakfast and dinner daily. Kids' menu available.
About this property
Property amenities
Internet
Available in all rooms: WiFi (AUD 15 per night)
Available in some public areas: WiFi (AUD 15 per night)
Parking and public transport
Self parking: AUD 18 per day
Limited parking spaces
Parking height restrictions apply
Food and drink
Buffet breakfast available for a fee 6 AM–10:30 AM on weekdays and 6 AM–11 AM on weekends: AUD 34 per person
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available
Things to do
Fitness centre
Outdoor pool
Outdoor tennis court
Shopping centre
Hot tub
Family friendly
Dry-cleaning service
Free cots/infant beds
Laundry facilities
Outdoor pool
Fridge
Rollaway/extra beds (surcharge)
Conveniences
Lift
Free newspapers in reception
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services
Languages spoken
Chinese
English
Filipino
French
Japanese
Korean
Portuguese
Spanish
Thai
Business services
24-hour business centre
Computer station
Meeting rooms
Conference centre (6749 square feet of space)
Outdoors
Terrace
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible path of travel
More
Smoke-free property
Room amenities
Bedroom
Climate control (air conditioning)
Blackout drapes/curtains
Free cots/infant beds
Linens
Rollaway/extra beds (surcharge)
Bathroom
Bathtub or shower
Free toiletries
Hairdryer
Towels
Entertainment
49-inch flat-screen TV
TV channels
premium channels
Food and drink
Coffee/tea maker
Electric kettle
Fridge
Outdoor space
Balcony
More
Connecting rooms available
Desk
Iron/ironing board
Phone
Safe
Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Late check-out subject to availability
Pets
- Pets not allowed (service animals welcome)
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children stay free when using existing bedding.
- Rollaway/extra beds are available for AUD 50.0 per day.
- Free cots (infant beds)!
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
- Cash deposit: AUD 200 per stay
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: AUD 34 per person (approximately)
- Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
- Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
- Self-parking fee: AUD 18 per day
- Late check-out fee: AUD 30.00 (subject to availability)
- Rollaway bed fee: AUD 50.0 per day
- Credit card charges are subject to a surcharge of 1.3 per cent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit.
We should mention
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Parking height restrictions apply.
Property is also known as
- Novotel Surfers Paradise Hotel
- Hotel Grand Chancellor
- Grand Chancellor Surfers Paradise
- Grand Chancellor
- Hotel Grand Chancellor Surfers Paradise Gold Coast
- Novotel Surfers Paradise Hotel
- Novotel Surfers Paradise Surfers Paradise
- Novotel Surfers Paradise Hotel Surfers Paradise
- Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
- Liked: Staff & service, amenities
- Disliked: Property conditions & facilities
Novotel hotel had the best breakfast buffet ever thanks kilian he was soo helpful thanks to michelle forM housekeeping with jodie at the desk such a helpful lady. The rooms could be a lot cleaner housekeeping is not doing a good job to be honest , there was cockroaches in the room, no coffee or milk sometimes , the carpet was dusty , the room dirty. Frankly the housekeeping team needs to be supervised. Novotel hotel is close to everything i mean everything great location kids friendly. Thank u for making my daughters birthday memorable.the gym can be better furnished. The pool and spa enjoyed it. The internet was weak we never used it. The room service we ordered the food once but didn’t like it too plain but plenty restaurantS to eat from. We enjoyed ourselves. The check out time a bit too early 11am is way too early and when we ask for late check out we only had 30 minutes extra. Thank u For having us
Stayed 5 nights in Feb 2020
This traveller didn’t leave comments with their review
Stayed 1 night in Feb 2020
- Liked: Cleanliness, staff & service
- Disliked: Property conditions & facilities
Location is unbelievable. But onsite amenities- lift from garage, pool etc need repairs.
Stayed 1 night in Feb 2020