Title: Vasa Hotel Surabaya Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Vasa Hotel Surabaya ![2 restaurants, international cuisine](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/36593342.jpg?impolicy=resizecrop&rw=598&ra=fit) ![2 restaurants, international cuisine](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/c65a2a63.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/510b0cb6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/400460dc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/ca66f09f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Luxury VIP Access 9.0 ### Wonderful ### Modern elegance in Surabaya's heart Serene and modern, this oasis offers a peaceful retreat with clean, contemporary rooms and a prime location in Surabaya. Delight in a refreshing pool, delectable breakfast, and exceptional service that ensures a truly relaxing stay. ## Popular amenities - Pool - Bar - Spa - Gym - Laundry - Housekeeping £53 includes taxes & fees 12 Dec - 13 Dec VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Dec 1 - Dec 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=16773509&PinnedHotelID=16773509&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=16773509&PinnedHotelID=16773509&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 2 - Dec 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=16773509&PinnedHotelID=16773509&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=16773509&PinnedHotelID=16773509&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=16773509&PinnedHotelID=16773509&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=16773509&PinnedHotelID=16773509&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=16773509&PinnedHotelID=16773509&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=16773509&PinnedHotelID=16773509&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 11 of 11 rooms ![Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/48a95501.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Select Twin Bed Room, City view 8.0 Very good 1 review ### Highlights Soundproofed Free minibar items LCD TV Blackout curtains Hairdryer Bidet Private bathroom Bathrobes - 344 sq ft - City view - Sleeps 2 - 2 Single Beds ![Executive Apartment, 1 Bedroom, Kitchenette, City View | Living room | 43-inch LCD TV with cable channels, TV](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/063cea41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Apartment, 1 Bedroom, Kitchenette, City View ### Highlights Separate dining area Soundproofed Free cots/infant beds Kitchenette Fridge Dishwasher Free minibar items LCD TV - 710 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![43-inch LCD TV with cable channels, TV](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/e8dc9bf9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Apartment, 2 Bedrooms, Bathtub, City View ### Highlights Soundproofed Free cots/infant beds Kitchenette Fridge Dishwasher Free minibar items LCD TV 2 bedrooms - 1076 sq ft - 2 bedrooms - City view - Sleeps 4 - 1 King Bed and 2 Single Beds ![Executive Apartment, 3 Bedrooms, Bathtub, City View | Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/c22ad586.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Apartment, 3 Bedrooms, Bathtub, City View ### Highlights Separate dining area Soundproofed Free cots/infant beds Kitchenette Fridge Dishwasher Free minibar items LCD TV - 1421 sq ft - 3 bedrooms - City view - Sleeps 6 - 1 King Bed, 2 Single Beds and 1 Queen Bed ![Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/f4bba20c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Twin Bed Room, City View, Executive lounge access ### Highlights Soundproofed Executive Lounge Free minibar items LCD TV Blackout curtains Hairdryer Bidet Private bathroom - 344 sq ft - City view - Sleeps 2 - 2 Single Beds ![Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/92b222f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Glacier Suite, Bath up, City View, Executive lounge access ### Highlights Soundproofed Executive Lounge Free minibar items LCD TV Blackout curtains Private bathroom Hairdryer Bathrobes - 689 sq ft - City view - Sleeps 2 - 1 King Bed ![View from room](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/1255a630.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive King Bed Room, City View, Executive lounge access ### Highlights Soundproofed Executive Lounge Free minibar items LCD TV Blackout curtains Hairdryer Bidet Private bathroom - 344 sq ft - City view - Sleeps 2 - 1 King Bed ![Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/ab4ceeed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Select King Bed Room, City View 9.6 Exceptional 5 reviews ### Highlights Soundproofed Free minibar items LCD TV Blackout curtains Hairdryer Bidet Private bathroom Bathrobes - 344 sq ft - City view - Sleeps 2 - 1 King Bed ![View from room](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/1255a630.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium King Room, High floor, City View ### Highlights Soundproofed Free minibar items LCD TV Blackout curtains Hairdryer Bidet Private bathroom Bathrobes - 344 sq ft - City view - Sleeps 2 - 1 King Bed ![Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/f4bba20c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Twin Room, High floor, City View ### Highlights Soundproofed Free minibar items LCD TV Blackout curtains Hairdryer Bidet Private bathroom Bathrobes - 344 sq ft - City view - Sleeps 2 - 2 Single Beds ![Breccia Suite, Bath up, City View, Executive lounge access | Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/8845dde5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Breccia Suite, Bath up, City View, Executive lounge access ### Highlights Soundproofed Executive Lounge Free minibar items LCD TV Blackout curtains Private bathroom Hairdryer Bathrobes - 753 sq ft - City view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Vasa-Hotel-Surabaya.h16773509.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Vasa-Hotel-Surabaya.h16773509.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-7.28650%2C112.69909&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=w0l15uUPLmUetsWCCfRaRDw4E_w=) Jalan HR Muhammad No. 31, Surabaya, East Java, 60266 #### What's nearby - Al-Akbar Mosque - 9 min walk - 0.5 miles - Ciputra World Mall - 3 min drive - 1.7 miles - Pakuwon Mall - 4 min drive - 2.1 miles - Tunjungan Plaza - 7 min drive - 3.9 miles - Grand City Surabaya - 8 min drive - 5.1 miles #### Getting around - Margorejo Station - 7 min drive - Tandes Station - 15 min drive - Surabaya (SUB-Juanda) - 33 min drive #### Restaurants - ‪Bebek Goreng H. Slamet - ‬12 min walk - ‪Son Ga - ‬7 min walk - ‪Pangsit Mie Malei - ‬14 min walk - ‪Waroeng Pati - ‬11 min walk - ‪Ming Garden - ‬1 min walk ## About this property ### Vasa Hotel Surabaya Luxury family-friendly hotel near Pakuwon Mall Located close to Royal Plaza Surabaya, Vasa Hotel Surabaya provides a terrace, a coffee shop/cafe and a playground. Indulge in a massage and a body treatment at the on-site spa. Enjoy international cuisine and more at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar. You'll also find perks such as: - An outdoor pool and a children's pool, along with sunloungers - Free self-parking - Buffet breakfast (surcharge), a free shopping centre shuttle and express check-out - Express check-in, a front desk safe and massage treatment rooms - Guest reviews speak highly of the first-rate property condition Room features All 388 rooms have comforts, such as 24-hour room service and laptop-compatible safes, in addition to perks, such as free stocked minibars and bathrobes. More conveniences in all rooms include: - Bidets, free toiletries and hairdryers - 43-inch LCD TVs with cable channels - Electric kettles, daily housekeeping and desks ## Similar properties ![Indoor wedding](https://images.trvl-media.com/lodging/45000000/44840000/44831200/44831162/011fd4a4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HARRIS Hotel & Conventions Bundaran Satelit Surabaya Surabaya - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 21 reviews £31 includes taxes & fees 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=44831162&PinnedHotelID=44831162&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop bar, al fresco dining, open daily](https://images.trvl-media.com/lodging/41000000/40150000/40144900/40144880/993983eb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya - Pool - Kids pool - Parking included - Free WiFi 9.4 Exceptional 191 reviews £69 includes taxes & fees 2 Dec - 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Pool - Spa - Kids pool - Free WiFi 10 Exceptional 52 reviews £120 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle (surcharge) - Free shopping centre shuttle - Free self parking on site ### Food and drink - Daily buffet breakfast available 6 AM to 10 AM for a fee: IDR 517,880 for adults and IDR 312,180 for children - 2 restaurants - A bar/lounge - A coffee shop/cafe ### Restaurants on site - 209 Dining - Chamas - Xiang Fu Hai ### Things to do - Children's pool - Free children's club - Full-service spa - Gym - Outdoor pool - Playground ### Family friendly - Children's pool - Free children's club - Laundry facilities - Outdoor pool - Playground - Rollaway/extra bed (surcharge) - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Wedding services ### Business services - Meeting rooms ### Outdoors - Pool loungers - Terrace ### Full-service spa - Body treatments - Couples treatment rooms - Massage - Spa open daily - Treatment room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - No lift ### More - 1 building - 36 floors - Ballroom - Built in 2014 - Designated smoking areas - Reception hall ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Rollaway/extra bed (surcharge) ### Bathroom - Bidet - Dressing gowns - Free toiletries - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 43-inch LCD TV with cable channels ### Food and drink - 24-hour room service - Electric kettle - Free bottled water - Free stocked minibar ### More - Desk - Laptop-compatible safe - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for IDR 650000 per night. ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately IDR 517880 for adults and from IDR 312180 for children - Airport shuttle fee: IDR 425000 per vehicle (one-way, maximum occupancy 2) - Airport shuttle fee per child: IDR 425000 (one-way), (up to 12 years old) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: IDR 650000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property Guests under 18 years old are not allowed in the spa ### Property is also known as Vasa Hotel Vasa Surabaya Vasa Hotel Surabaya Java Vasa Hotel Surabaya Hotel Vasa Hotel Surabaya Surabaya Vasa Hotel Surabaya Hotel Surabaya ## Frequently asked questions ### Does Vasa Hotel Surabaya have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Vasa Hotel Surabaya? > As of 1 Dec 2025, prices found for a 1-night stay for 2 adults at Vasa Hotel Surabaya on 12 Dec 2025 start from £53.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Surabaya-Hotels-Vasa-Hotel-Surabaya.h16773509.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Vasa Hotel Surabaya pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Vasa Hotel Surabaya? > Self-parking is free at this property. ### What time is check-in at Vasa Hotel Surabaya? > Check-in start time: 2:00 PM; check-in end time: midnight. ### What time is check-out at Vasa Hotel Surabaya? > Checkout is at noon. Late checkout is available for a fee (subject to availability). ### Does Vasa Hotel Surabaya provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of IDR 425000 per vehicle applies. ### Where is Vasa Hotel Surabaya located? > Located in Surabaya, this family-friendly hotel is 1.9 mi (3 km) from Pakuwon Mall, and within 6 mi (10 km) of Tunjungan Plaza and Royal Plaza Surabaya. Surabaya Plaza Shopping Mall and Red Bridge are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Vasa Hotel Surabaya Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.0 Location ### 9.4 Staff & service ### 8.8 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 94 8 - Good 31 6 - Okay 12 4 - Poor 8 2 - Terrible 2 ### 10/10 Excellent #### Andrew 27 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I cannot speak highly enough about hotel staff, friendly, welcoming, helpful. From the front desk, concierge, housekeeping, staff in the Chamas and 2nd floor restaurants, bar area were excellent. Food including room service was of a high quality. Very happy with my 4 night stay and highly recommend. ##### Andrew Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Victoria 13 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities The hotel is very nice and convenient if you are there for business! ##### Victoria Stayed 3 nights in May 2025 ### 10/10 Excellent #### baljit 22 Apr 2025 Liked: Amenities, property conditions & facilities Very friendly ##### baljit Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Grace 19 Jul 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was very comfortable and service seemed excellent. ##### Grace Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Jérôme 10 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A great hotel, really at the level of my expectations. ##### Jérôme Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Nenny 2 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great room with daily free minibar. spacious, nice bed, friendly staff. ##### Nenny Stayed 2 nights in Jan 2023 ### 10/10 Excellent #### Verified traveller 15 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The variety and quality of breakfast were great. The customer service both at the front desk and breakfast were outstanding. ##### Verified traveller Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Juwita 17 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service and staff hospitality are great. Thanks ##### Juwita Stayed 4 nights in Mar 2024 ### 10/10 Excellent #### SATISH 22 Jul 2024 Liked: Staff & service, amenities, property conditions & facilities Overall experience ##### SATISH Stayed 3 nights in Jul 2024 ### 6/10 Okay #### Verified traveller 30 Nov 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort The A/C is not strong enough. Rooms are outdated and white towels are stained. Ok bed and nice staff. ##### Verified traveller Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Intan 13 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Intan Stayed 1 night in Sep 2024 ### 10/10 Excellent #### riccy 25 Apr 2023 Liked: Cleanliness, staff & service, amenities Need to be fix ,the pool area ##### riccy Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Stephen 9 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very posh and well equipped hotel located in one of the best spot in west Surabaya. Which unfortunately is also it's downside. Avoid staying here when there are known large events happening. Combined with the nightmare that is the nearby freeway exit, we had been stuck waiting for our turn at the elevator for 15-20mins, despite their staff best effort to coordinate it in real time with radios. Waiting for your valet to return can also take up to 30mins during some of these events. ##### Stephen Stayed 1 night in Aug 2024 ### 2/10 Terrible #### Yagna N S 27 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities the room design and lighting is a bad joke; can't shave or comb hair with the light at wash basin; no working table and chair; never seen such stupid non functional room design and furnishing. Air conditioning is horrible; temperature done not come down and it feels very humid and damp; almost impossible to sleep with the thick comforter provided with non-functional air condition which is not only in my room by 3 others on different levels travelling with me. Never staying again in this hotel ##### Yagna N S Stayed 2 nights in Nov 2022 ### 8/10 Good #### KEUN SU 20 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 주말에는 행사(결혼식 등등)가 많아 투숙객들이 편의시설 (식당,엘레베이터)이용이 불편함.... ##### KEUN SU Stayed 19 nights in Jan 2023 ### 10/10 Excellent #### Mario 7 Jun 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice 5 stars hotel , highly recommended ! ##### Mario Stayed 3 nights in May 2022 ### 10/10 Excellent #### JINUK 4 Feb 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### It couldn't be better than this. It's a very clean and friendly hotel. It's worth it. ##### JINUK Stayed 1 night in Feb 2022 ### 10/10 Excellent #### Verified traveller 3 Dec 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 쾌적하고 좋았습니다 ##### Verified traveller Stayed 2 nights in Nov 2021 ### 4/10 Poor #### Verified traveller 1 May 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities チェックインが非常に時間がかかる。 ##### Verified traveller Stayed 1 night in Apr 2021 ### 10/10 Excellent #### Verified traveller 7 Feb 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 非常に良い。 バスタブがあればもっと良かった。 ##### Verified traveller Stayed 1 night in Feb 2021 ### 4/10 Poor #### Verified traveller 14 Dec 2020 Disliked: Cleanliness, property conditions & facilities, room comfort #### Bad 5 stars Check in process were smooth, even-though it weren't at the 33th floor as declared on the booking site. We stayed 2 nights at the Glacier Suites. It was far from the standard of 5 stars hotels. The carpets we’re dusty and full of stains. The bathroom amenities and interiors were below par than advertised. Bedding was mediocre, 3 stars standards. Lack of placement in light switches. Overall it wasn't as we expect it to be. Lack of hospitality services in all aspect. Poor standards of social distancing and crowd control during pandemic. ##### Verified traveller Stayed 1 night in Dec 2020 ### 10/10 Excellent #### Verified traveller 26 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Très bel hôtel 5 étoiles au coeur de Surbaya. Excellent service ! ##### Verified traveller Stayed 3 nights in Mar 2020 ### 10/10 Excellent #### Handojo 7 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Near access to the tol gate ##### Handojo Stayed 1 night in Mar 2020 ### 10/10 Excellent #### Ammor 29 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Highly Recommended ##### Ammor Stayed 1 night in Feb 2020 ### 6/10 Okay #### Sufan 20 Feb 2020 Liked: Staff & service Disliked: Cleanliness The hotel is getting old and cleanliness especially the shower is poor. 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