Title: Shangri-La Surabaya Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Shangri-La Surabaya Travelers find a peaceful urban escape at this Surabaya hotel where poolside relaxation and spa treatments offer a welcome break from city exploration ## Photo gallery for Shangri-La Surabaya ![Outdoor pool, open 6:00 AM to 8:00 PM, free pool cabanas, pool umbrellas - Shangri-La Surabaya (Surabaya)](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/907e4f2f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![BBQ/picnic Area - Shangri-La Surabaya (Surabaya)](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/8d7efe46.jpg?impolicy=resizecrop&rw=297&ra=fit) ![5 restaurants, breakfast served - Shangri-La Surabaya (Surabaya)](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/f55c2f64.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - Shangri-La Surabaya (Surabaya)](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/9a18591a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Shangri-La Surabaya (Surabaya)](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/9b247ee9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Surabaya's business district, Shangri-La Surabaya provides a quiet retreat with its spa, garden and outdoor pool. The health club offers yoga classes, while five different restaurants satisfy diverse appetites. Guests consistently praise the attentive, helpful staff. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Hot tub - Spa - Parking included - Free Wi-Fi - Restaurant £52 includes taxes & fees 31 Jan - 1 Feb ## Room options ### Check availability for these dates Tonight [Jan 11 - Jan 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=9013&PinnedHotelID=9013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=9013&PinnedHotelID=9013&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 12 - Jan 13](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=9013&PinnedHotelID=9013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=9013&PinnedHotelID=9013&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=9013&PinnedHotelID=9013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=9013&PinnedHotelID=9013&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=9013&PinnedHotelID=9013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=9013&PinnedHotelID=9013&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 20 of 20 rooms ### View all photos for Horizon Club Deluxe Room ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/bd0f50c9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Club Deluxe Room - Sleeps 2 ### View all photos for Residence Suite ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/eea0f9a3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Residence Suite - Sleeps 2 ### View all photos for Bali Suite ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/a8d9668c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bali Suite - Sleeps 2 ### View all photos for Presidential Suite ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/d5a7e958.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite - Sleeps 2 ### View all photos for Horizon Club Executive Room ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/b9d179e8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Club Executive Room - Sleeps 3 ### View all photos for Executive Room ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/52d2f683.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room - Sleeps 2 ### View all photos for Deluxe Room - Sweet Escape Staycation ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/df4db9aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sweet Escape Staycation - Sleeps 2 ### View all photos for Deluxe Room, 1 King Bed ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/269970d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 8.4 Very good 6 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Fridge Smart TV Hypo-allergenic bedding Blackout curtains Private bathroom - 377 sq ft - City view - Sleeps 4 - 1 King Bed ### View all photos for Executive Room, 1 King Bed ![Executive Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/4498f493.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed 9.6 Exceptional 4 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Fridge Smart TV Hypo-allergenic bedding Blackout curtains Bathrobes - 527 sq ft - City view - Sleeps 4 - 1 King Bed ### View all photos for Horizon Club Deluxe 1 King ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/269970d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Club Deluxe 1 King 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Fridge Free minibar items Smart TV Hypo-allergenic bedding Blackout curtains - 377 sq ft - City view - Sleeps 4 - 1 King Bed ### View all photos for Deluxe Room, 2 Single Beds ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/aa8f8094.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Single Beds 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Fridge Smart TV Hypo-allergenic bedding Blackout curtains Private bathroom - 377 sq ft - City view - Sleeps 4 - 2 Single Beds ### View all photos for Horizon Club Executive 1 King ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/d682eb65.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Club Executive 1 King ### Highlights Soundproofed Air conditioning Connecting rooms available Fridge Free minibar items Smart TV Hypo-allergenic bedding Blackout curtains - 527 sq ft - City view - Sleeps 4 - 1 King Bed ### View all photos for Executive Suite ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/d682eb65.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Fridge Free minibar items Smart TV - 904 sq ft - 1 bedroom - City view - Sleeps 4 - 1 King Bed ### View all photos for Horizon Club Deluxe Twin Room ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/3cfba3b3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Club Deluxe Twin Room - Sleeps 2 ### View all photos for Deluxe Twin Room ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/3422724e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room - Sleeps 2 ### View all photos for Horizon Club Executive Room Non smoking ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/52d2f683.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Club Executive Room Non smoking - Sleeps 2 ### View all photos for Horizon Club Deluxe King Room Non smoking ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/a78c4e0b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Club Deluxe King Room Non smoking - Sleeps 2 ### View all photos for Deluxe King Room Non smoking ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/ecf9ee23.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room Non smoking - Sleeps 2 ### View all photos for Deluxe Twin Room Non smoking ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/04a57b42.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room Non smoking - Sleeps 2 ### View all photos for Executive Suite ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/cea3cf08.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Shangri-La-Surabaya.h9013.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Shangri-La-Surabaya.h9013.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-7.28997%2C112.71630&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=teYnDvF6TU-ou4L39qTLqIbAkmA=) JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256 #### What's nearby - Ciputra World Mall \- 4 min walk \- 0.3 miles - Surabaya Town Square \- 20 min walk \- 1.1 miles - Al-Akbar Mosque \- 2 min drive \- 1.1 miles - Surabaya Zoo \- 2 min drive \- 1.5 miles - Lapangan Thor Stadium \- 2 min drive \- 1.1 miles #### Getting around - Ngagel Station - 5 min drive - Tandes Station - 9 min drive - Surabaya (SUB-Juanda) - 35 min drive #### Restaurants - ‪Jamoo Restaurant - ‬1 min walk - ‪Resto Kepiting Kenari - ‬7 min walk - ‪Rumah Makan Ramayana - ‬8 min walk - ‪Citilites Bar & Resto - ‬9 min walk - ‪Desperados Bar & Restaurant - ‬1 min walk ## About this property ### Shangri-La Surabaya Luxury family-friendly hotel near Tunjungan Plaza Consider a stay at Shangri-La Surabaya and take advantage of a nightclub, a poolside bar and a terrace. Treat yourself to a body wrap, a body scrub or a massage at the on-site spa. Make sure that you enjoy a meal at the 5 on-site restaurants, including breakfast, lunch and dinner. Yoga classes are offered at the health club; the property also has a coffee shop/cafe, a garden and a playground. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and dry cleaning/laundry services. You'll also enjoy the following perks during your stay: - An outdoor pool and a children's pool, along with a waterslide, free cabanas and sunloungers - Free self-parking, plus valet parking (surcharge) - Limo/town car service, buffet breakfast (surcharge) and 3 outdoor tennis courts - Express check-out, express check-in and coffee/tea in reception Room features All 365 rooms feature comforts such as 24-hour room service and air conditioning, as well as perks such as late-night room service and free WiFi. Extra amenities include: - Recycling, LED light bulbs and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and bidets - 49-inch Smart TVs with premium channels - Fridges, free tea bags/instant coffee and electric kettles ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/40000000/39920000/39916400/39916323/0a8d8781.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Doubletree By Hilton Surabaya Surabaya Center - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.2 Wonderful 134 reviews £52 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=39916323&PinnedHotelID=39916323&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/b58a8f31.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Surabaya Surabaya Center - Pool - Hot tub - Kids’ pool - Parking included 9.2 Wonderful 456 reviews £64 includes taxes & fees 13 Jan - 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Free Wi-Fi 9.4 Exceptional 295 reviews £61 includes taxes & fees 7 Feb - 8 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=15622804&PinnedHotelID=15622804&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop bar, al fresco dining, open daily](https://images.trvl-media.com/lodging/41000000/40150000/40144900/40144880/d0891894.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.4 Exceptional 203 reviews £63 includes taxes & fees 12 Jan - 13 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=40144880&PinnedHotelID=40144880&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, open 6 AM to 9 PM, pool loungers](https://images.trvl-media.com/lodging/28000000/27750000/27748500/27748478/bb44c7ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oakwood Hotel & Residence Surabaya Surabaya - Pool - Parking included - Free Wi-Fi - Restaurant 9.8 Exceptional 40 reviews £48 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=27748478&PinnedHotelID=27748478&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/937ecccc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vasa Hotel Surabaya Surabaya - Pool - Spa - Kids’ pool - Parking included 9.0 Wonderful 148 reviews £64 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=16773509&PinnedHotelID=16773509&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - Free area shuttle - Limo/town car service - Free self parking on site - Valet parking on site (USD 5 per day) - Limited on-site self and valet parking - Wheelchair-accessible parking available ### Food and drink - Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; USD 24 for adults and USD 12 for children - 5 restaurants - A bar/lounge - A coffee shop/cafe - A poolside bar - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Desperados Bar & Grill - JAMOO - Nishimura - Sapore Osteria - Shang Palace ### Things to do - 3 outdoor tennis courts - Children's pool - Free children's club - Full-service spa - Health club - Hot tub - Nightclub - Outdoor pool - Playground - Sauna - Steam room - Tennis lessons - Waterslide - Yoga classes ### Family friendly - Children's games - Children's pool - Free area shuttle - Free children's club - In-room refrigerator - Laundry facilities - Lifeguards on site - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms - Waterslide ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 14 meeting rooms - Business centre - Conference centre (17,255 square foot of space) ### Outdoors - Free pool cabanas - Garden - Picnic area - Pool loungers - Pool umbrellas - Terrace - Vegetable garden ### Full-service spa - 6 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot stone massages - Hot tub - In-room massages - Manicures/pedicures - Reflexology - Sauna - Spa open daily - Steam room - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - Lift - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-width doorways - Wheelchairs on site ### More - 17 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 1995 - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas - Double-glazed windows - Humane treatment of captive wild animals - Lifeguards - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Hypo-allergenic bedding ### Bathroom - Bidet - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 49-inch smart TV with premium cable channels ### Food and drink - 24-hour room service - Electric kettle - Free bottled water - Refrigerator - Restaurant dining guides - Tea bags/instant coffee ### More - Air conditioning - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Iron/ironing board - LED lighting - Phone - Recycling - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Early check-in subject to availability Contactless check-in and check-out are available Express check-in available Minimum check-in age - 17 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability Express check-out available ### Special check-in instructions The check-in location differs from the property location; go to: \[Horizon Lounge for Horizon Guests\] Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 605000.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately USD 24 for adults and from USD 12 for children - Valet parking fee: USD 5 per day - Rollaway bed fee: USD 605000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property The listed child breakfast fee applies to guests age 11 and younger. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 6:00 AM to 8:00 PM Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Hotel Shangri-la Surabaya Shangri-la Hotel Surabaya Shangri-la Surabaya Shangri-la Surabaya Hotel Surabaya Shangri-la Surabaya Shangri-la Hotel Shangri La Surabaya Shangri-La Hotel Surabaya Java Surabaya Shangri La Shangri-La Surabaya Hotel Shangri la Hotel Surabaya Shangri-La Surabaya Surabaya Shangri-La Surabaya Hotel Surabaya ## Frequently asked questions ### Does Shangri-La Surabaya have a pool? ### How much does it cost to stay at Shangri-La Surabaya? ### Is Shangri-La Surabaya pet-friendly? ### How much is parking at Shangri-La Surabaya? ### What time is check-in at Shangri-La Surabaya? ### What time is check-out at Shangri-La Surabaya? ### Where is Shangri-La Surabaya located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Shangri-La Surabaya Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.0 Location ### 9.0 Staff & service ### 8.4 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 130 8 - Good 81 6 - Okay 24 4 - Poor 5 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Shawn 19 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Amazing ##### Shawn Stayed 8 nights in Nov 2025 ### 10/10 Excellent #### Yuen Teh 19 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel Good hotel, although it's slightly aged, but the experience was nice. And the price is reasonable. ##### Yuen Teh Stayed 1 night in Sep 2025 ### 8/10 Good #### Santiago 25 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel and great service ##### Santiago Stayed 7 nights in Aug 2024 ### 6/10 Okay #### Maxime 16 Jun 2025 Liked: Room comfort Swimming pool is great ![](https://a.travel-assets.com/ugc/hotel-reviews/03a6549a-690f-41f6-901b-d3a0c69310aa-1750092064084.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Maxime Stayed 2 nights in Jun 2025 ### 8/10 Good #### Brenda 1 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel and staff were awesome. In some areas only gave a 4 star rating because our room smell wasn't good. I'm not sure if it was only our room though. Maybe should have asked for a different room. Maybe it was because of the humidity. But very strong unpleasant smell. ##### Brenda Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Weny 17 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Very good and comfortable ##### Weny Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Keld 4 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is just wonderful, i have come here many years and always look forward to come back. ##### Keld Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Nickol 14 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again. ##### Nickol Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### yutaka 13 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Staff are very kind and smiling ##### yutaka Stayed 4 nights in Oct 2024 ### 10/10 Excellent #### Kim 6 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Really recommendable Shangri-La Surabaya is really recommendable. Nice hotel with excellent service. ##### Kim Stayed 4 nights in Jun 2022 ### 6/10 Okay #### Hiroshi 3 Sept 2025 Liked: Cleanliness One morning, I could not take a breakfast in time for my departure from the hotel due to many local visitors. ##### Hiroshi Stayed 3 nights in Aug 2025 ### 8/10 Good #### Norman 2 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya ##### Norman Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Richard 9 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment. Calm atmosphere all around. ##### Richard Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Peng Eng Peter 2 Jan 2024 #### Refurbished rooms are great! The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you. ##### Peng Eng Peter Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### Martin 17 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities As it was only for one night, no detailed report possible. However, the food in the italian restaurant was very tasty. ##### Martin Stayed 1 night in Apr 2023 ### 6/10 Okay #### Jeffrey 31 Jan 2025 Service was slow or non existant around the pool, where i spent most of my time. ##### Jeffrey Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Yoshiki 15 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 今回は滞在が短くてなんとも言えない ##### Yoshiki Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Atsushi 12 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities さすがと思われます。 食事がいい。多少高くても気にならない。 庭園に恐竜がいます。散策にいいですよ。 ##### Atsushi Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### reiko 18 Jul 2025 Liked: Amenities 対応も感じも素晴らしかった。 ##### reiko Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Sugeng 20 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Sempurna ##### Sugeng Stayed 1 night in Oct 2024 ### 6/10 Okay #### satoshi 12 Feb 2024 Liked: Staff & service Disliked: Property conditions & facilities 部屋が臭い ##### satoshi Stayed 1 night in Feb 2024 ### 8/10 Good #### Terry 1 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 전체적으로 환경은 좋았습니다. 에어컨 온도조절이 중앙집중식이어서 그런지 힘들어 취침시 추웠습니다. ##### Terry Stayed 2 nights in Jun 2022 ### 8/10 Good #### Julian 13 Feb 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Amazing staff! Lovely hotel, will come back for sure! ##### Julian Stayed 1 night in Feb 2022 ### 8/10 Good #### Verified traveller 9 Jan 2022 Liked: Staff & service, property conditions & facilities #### Just ok Overall we had a good experience. EDC machine for payment broken twice during two days and bathroom needs to be renovated. ##### Verified traveller Stayed 1 night in Jan 2022 ### 10/10 Excellent #### Verified traveller 15 Dec 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very clean. 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