Title: Garden Palace Hotel Surabaya Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=6209453&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Garden Palace Hotel Surabaya Hotel in Surabaya with 3 restaurants and full-service spa ## Photo gallery for Garden Palace Hotel Surabaya ![Meeting facility - Garden Palace Hotel Surabaya (Surabaya)](https://images.trvl-media.com/lodging/7000000/6210000/6209500/6209453/w1536h974x0y10-22803622.jpg?impolicy=resizecrop&rw=598&ra=fit) ![2 bars/lounges, lobby lounge - Garden Palace Hotel Surabaya (Surabaya)](https://images.trvl-media.com/lodging/7000000/6210000/6209500/6209453/4a4226e2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Garden Palace Hotel Surabaya (Surabaya)](https://images.trvl-media.com/lodging/7000000/6210000/6209500/6209453/8da5ed32.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds - Garden Palace Hotel Surabaya (Surabaya)](https://images.trvl-media.com/lodging/7000000/6210000/6209500/6209453/d4e4fad0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Royalle Suite | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds - Garden Palace Hotel Surabaya (Surabaya)](https://images.trvl-media.com/lodging/7000000/6210000/6209500/6209453/ba7228c9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies You can look forward to a nightclub, a corner/local shop and a terrace at Garden Palace Hotel Surabaya. Treat yourself to a massage at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and a garden. ## Reviews 7.0 Good ## Popular amenities - Spa - Free Wi-Fi - Restaurant - Air-conditioning - Gym - Breakfast available ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=6209453&PinnedHotelID=6209453&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=6209453&PinnedHotelID=6209453&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=6209453&PinnedHotelID=6209453&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=6209453&PinnedHotelID=6209453&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=6209453&PinnedHotelID=6209453&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=6209453&PinnedHotelID=6209453&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=6209453&PinnedHotelID=6209453&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=6209453&PinnedHotelID=6209453&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 11 of 11 rooms ### View all photos for Standard Classic King ![Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds](https://images.trvl-media.com/lodging/7000000/6210000/6209500/6209453/c67f7623.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Classic King ### Highlights Soundproofed Air conditioning Mini-fridge Pillow menu Down duvet Egyptian cotton bed sheets Memory foam bed Premium bedding - Sleeps 2 - 1 King Bed ### View all photos for Standard Classic Twin ![Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds](https://images.trvl-media.com/lodging/7000000/6210000/6209500/6209453/9de7a712.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Classic Twin ### Highlights Soundproofed Air conditioning Mini-fridge Pillow menu Down duvet Egyptian cotton bed sheets Memory foam bed Premium bedding - Sleeps 2 - 2 Single Beds ### View all photos for Superior King ![View from room](https://images.trvl-media.com/lodging/7000000/6210000/6209500/6209453/8b3175e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King ### Highlights Soundproofed Air conditioning Mini-fridge Pillow menu Down duvet Egyptian cotton bed sheets Memory foam bed Premium bedding - Sleeps 2 - 1 King Bed ### View all photos for Superior Twin ![Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds](https://images.trvl-media.com/lodging/7000000/6210000/6209500/6209453/8fb5a26e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin ### Highlights Soundproofed Air conditioning Mini-fridge Pillow menu Down duvet Egyptian cotton bed sheets Memory foam bed Premium bedding - Sleeps 2 - 2 Single Beds ### View all photos for Deluxe Thematic King ![Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds](https://images.trvl-media.com/lodging/7000000/6210000/6209500/6209453/4f95171a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Thematic King ### Highlights Soundproofed Air conditioning Mini-fridge Pillow menu Down duvet Egyptian cotton bed sheets Memory foam bed Premium bedding - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Thematic Twin ![Deluxe Thematic Twin | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds](https://images.trvl-media.com/lodging/7000000/6210000/6209500/6209453/7d19ef7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Thematic Twin ### Highlights Soundproofed Air conditioning Mini-fridge Pillow menu Down duvet Egyptian cotton bed sheets Memory foam bed Premium bedding - Sleeps 2 - 2 Single Beds ### View all photos for Royalle Club King ![View from room](https://images.trvl-media.com/lodging/7000000/6210000/6209500/6209453/d1e50482.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royalle Club King ### Highlights Soundproofed Air conditioning Mini-fridge Pillow menu Down duvet Egyptian cotton bed sheets Memory foam bed Premium bedding - Sleeps 2 - 1 King Bed ### View all photos for Royalle Club Twin ![Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds](https://images.trvl-media.com/lodging/7000000/6210000/6209500/6209453/a86975bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royalle Club Twin ### Highlights Soundproofed Air conditioning Mini-fridge Pillow menu Down duvet Egyptian cotton bed sheets Memory foam bed Premium bedding - Sleeps 2 - 2 Single Beds ### View all photos for Royalle Suite ![Royalle Suite | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds](https://images.trvl-media.com/lodging/7000000/6210000/6209500/6209453/779fa324.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royalle Suite ### Highlights Soundproofed Air conditioning Mini-fridge Pillow menu Down duvet Premium bedding Egyptian cotton bed sheets Memory foam bed - 1 bedroom - Sleeps 2 - 1 King Bed - City view ### View all photos for Menteri Suite ![Menteri Suite | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds](https://images.trvl-media.com/lodging/7000000/6210000/6209500/6209453/57a5c869.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Menteri Suite ### Highlights Soundproofed Air conditioning Mini-fridge Pillow menu Down duvet Premium bedding Egyptian cotton bed sheets Memory foam bed - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Sultan Suite ![Sultan Suite | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds](https://images.trvl-media.com/lodging/7000000/6210000/6209500/6209453/3e25f3d7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sultan Suite ### Highlights Soundproofed Air conditioning Mini-fridge Pillow menu Down duvet Premium bedding Egyptian cotton bed sheets Memory foam bed - 1 bedroom - Sleeps 2 - 1 King Bed ## You may also like Ad ![Rooftop bar, al fresco dining, open daily](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/41000000/40150000/40144900/40144880/d0891894_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.4 Exceptional 204 reviews £63 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Surabaya-Hotels-Four-Points-By-Sheraton-Surabaya.h40144880.Hotel-Information?chkin=2026-1-25&chkout=2026-1-26&rm1=a2®ionId=3294&destination=Surabaya&destType=MARKET&latLong=-7.257472,112.752091&searchId=2e77daf1-a325-428d-968a-e8ecfa2d07ab&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/47000000/46080000/46078600/46078537/3a75437d_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Surabaya Surabaya - 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Pool - Kids’ pool - Parking included - Free Wi-Fi 8.2 Very good 70 reviews £32 includes taxes & fees 24 Jan - 25 Jan [](https://www.expedia.co.uk/Surabaya-Hotels-Novotel-Samator-Surabaya-Timur.h18023641.Hotel-Information?chkin=2026-1-24&chkout=2026-1-25&rm1=a2®ionId=3294&destination=Surabaya&destType=MARKET&latLong=-7.257472,112.752091&searchId=2e77daf1-a325-428d-968a-e8ecfa2d07ab&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Garden-Palace-Hotel-Surabaya.h6209453.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Garden-Palace-Hotel-Surabaya.h6209453.Hotel-Information) ## About the area Located in Surabaya Center, a neighbourhood in Surabaya, Garden Palace Hotel Surabaya is in a shopping district and near a train station. Surabaya Youth Center and House of Sampoerna are cultural highlights, and some of the area's attractions include Taman Hiburan Rakyat and Dynasty Water World Gresik. Looking to enjoy an event or a game while in town? See what's happening at Gelora 10 November Stadium or Lapangan Thor Stadium. [Visit our Surabaya travel guide](https://www.expedia.co.uk/Surabaya.dx3294) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-7.26419%2C112.74676&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=oMXY_LdpU6yr6X26gK6uVTf3R6g=) Jalan Yos Sudarso 11, Surabaya, East Java, 60271 ### What's nearby - Surabaya Plaza Shopping Mall 1 min walk \- 0.1 miles - World Trade Centre 2 min walk \- 0.1 miles - Submarine Monument 5 min walk \- 0.3 miles - Grand City Surabaya 5 min walk \- 0.3 miles - Tunjungan Plaza 11 min walk \- 0.6 miles ### Getting around - Margorejo Station 6 min drive - Surabaya Gubeng Station 16 min walk - Surabaya (SUB-Juanda) 18 min drive ### Restaurants - Zangrandi Ice Cream 2 min walk - Bakso Pak Mail 1 min walk - Depot Podo Trisno 6 min walk - Dalbo cafe 2 min walk - Pempek Ny. Farina ITC Surabaya 4 min walk ## About this property ### Garden Palace Hotel Surabaya Upscale hotel located in Surabaya Center Consider a stay at Garden Palace Hotel Surabaya and take advantage of a nightclub, a corner/local shop and a terrace. Treat yourself to a massage at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi. Other perks at this hotel include: - Buffet breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge) - Free newspapers, ATM/banking services and a TV in reception - A lift, a front desk safe and a banquet hall Room features All 360 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and air conditioning. More amenities include: - Egyptian cotton sheets, memory foam beds and down duvets - Bidets, free toiletries and hairdryers - Mini fridges, coffee/tea makers and daily housekeeping ## Similar properties ![Reception](https://images.trvl-media.com/lodging/94000000/93040000/93033000/93032926/6778c471.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Whiz Luxe Hotel Spazio Surabaya Surabaya - Pool - Spa - Parking included - Free Wi-Fi 8.4 Very good 19 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=93032926&PinnedHotelID=93032926&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/11000000/10130000/10121200/10121127/b8cfea16.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bisanta Bidakara Surabaya Surabaya Center - Pool - Spa - Kids’ pool - Parking included 4.4 5 reviews £16 includes taxes & fees 4 Feb - 5 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=10121127&PinnedHotelID=10121127&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/90000000/89920000/89913200/89913146/c66064ac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Leedon Hotel & Suites Surabaya Surabaya Center - 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Kids’ pool 7.8 Good 84 reviews £23 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=54048&PinnedHotelID=54048&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - 24-hour return airport shuttle at scheduled times and on request for a surcharge - Onsite parking available only on request - Secured, uncovered parking on site (IDR 60,000 per day) - Secured, uncovered valet parking on site (IDR 25,000 per day; includes in/out privileges) - RV/bus/lorry parking (surcharge) on site - Limited number of on-site valet and self parking spaces per unit ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 55,000 for adults and IDR 27,500 for children - 2 bars/lounges - 3 restaurants - A coffee shop/cafe - Snack bar/deli ### Restaurants on site - CAT Pajamas - Curabhaya - Green House - Ming Court - Vista Jazz ### Things to do - 24-hour gym - Full-service spa - Nightclub - TV in common areas ### Family friendly - Free babysitting - Grocery/convenience store - Laundry facilities - Mini-fridge - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Grocery/convenience store - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 24-hour business centre - 8,608 square feet of conference space - Meeting rooms ### Outdoors - Garden - Terrace ### Full-service spa - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible registration desk - Wheelchairs on site ### More - Ballroom - Banquet hall - Designated smoking areas (fines apply) - Fireplace in lobby - Reception hall ## Room amenities ### Bedroom - Down comforter - Egyptian cotton sheets - Memory foam mattress - Pillow menu ### Bathroom - Bidet - Free toiletries - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Mini-fridge ### More - Air conditioning - Desk - Free daily newspapers - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately IDR 55000.00 for adults and from IDR 27500.00 for children - Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 4) - Airport shuttle fee per child: IDR 250000 (one-way), (up to 13 years old) - Uncovered self-parking fee: IDR 60000 per day (in/out privileges) - Valet parking fee: IDR 25000 per day (in/out privileges) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve on-site parking This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property Parking height restrictions apply ### Property is also known as Garden Hotel Surabaya Garden Palace Hotel Garden Palace Hotel Surabaya Garden Palace Surabaya Garden Palace Surabaya Hotel Garden Surabaya Hotel Garden Palace Surabaya Hotel Garden Surabaya Palace Hotel Surabaya Surabaya Garden Palace Hotel Garden Palace Hotel Surabaya, Java Garden Surabaya Surabaya Garden Palace Hotel Surabaya Hotel Garden Palace Hotel Surabaya Surabaya Garden Palace Hotel Surabaya Hotel Surabaya Garden Palace Hotel Surabaya Powered by Archipelago ## Frequently asked questions ### Is Garden Palace Hotel Surabaya pet-friendly? ### How much is parking at Garden Palace Hotel Surabaya? ### What time is check-in at Garden Palace Hotel Surabaya? ### What time is check-out at Garden Palace Hotel Surabaya? ### Does Garden Palace Hotel Surabaya provide a shuttle to the airport? ### Where is Garden Palace Hotel Surabaya located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Garden Palace Hotel Surabaya Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.8 Cleanliness ### 7.8 Location ### 7.6 Staff & service ### 6.4 Property conditions & facilities 10 - Excellent 14 8 - Good 29 6 - Okay 14 4 - Poor 11 2 - Terrible 5 ## Reviews ### 2/10 Terrible #### makoto 28 Jul 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities ホテル全体が湿気が多く、部屋はとても空狐環境が悪く寝れませんでした。尚、ぬるいお湯しか出ずフェイスタオルもなく価格に全く合わないホテルです。 ##### makoto Stayed 1 night in Jul 2022 ### 4/10 Poor #### Mia 31 Jan 2022 Disliked: Property conditions & facilities, room comfort #### Great location but not very well maintained The only good thing about the hotel is the location. Otherwise, everything is very run-down. The room is very old and we saw lots of things are broken. Not very comfy, i do not recommend for a long stay. ##### Mia Stayed 1 night in Jan 2022 ### 8/10 Good #### Verified traveller 14 Apr 2020 Liked: Cleanliness, staff & service, amenities Hotel in a good location. Close to everything, food is good. Just a little bit old. So far i enjoy that hotel ##### Verified traveller Stayed 4 nights in Mar 2020 ### 6/10 Okay #### Verified traveller 14 Mar 2020 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent! ##### Verified traveller Stayed 3 nights in Mar 2020 ### 8/10 Good #### Widodo 5 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good location, need better wifi ##### Widodo Stayed 1 night in Mar 2020 ### 6/10 Okay #### Marc 8 Sept 2019 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### improvement required Everything about the hotel was very good but I'm afraid the condition of the room was disappointing. ##### Marc Stayed 1 night in Aug 2019 ### 8/10 Good #### Verified traveller 11 Aug 2019 Liked: Cleanliness, staff & service, room comfort #### Sufficient for a business trip Friendly and helpful hotel staff. Smooth check-in and check-out. Clean and tidy room. Reasonable buffet breakfast. Walking distance to the Conference Centre with a decent shopping mall. Only one complaint that shower water flow is limited. Sufficient for a business trip. ##### Verified traveller Stayed 4 nights in Aug 2019 ### 8/10 Good #### Verified traveller 6 Aug 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 추천합니다. 직원들이 친절하고 조식이 저렴하고 부담없이 맛있었다. 저녁에 호텔 바에서의 음악, 음료, 친절 다 만족한다. 지리적인 위치도 좋고 한국의 물가 대비 저렴해서 잘 즐길수 있었다. 다만 호텔 키가 고장나서 자정이 넘어 방에 들어가는 이변이 생긴 것이 아쉬웠다. ##### Verified traveller Stayed 5 nights in Jul 2019 ### 8/10 Good #### YOUNG SUN 6 Aug 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 만족합니다. 전반적으로 모든 직원들이 친절했습니다. 가격 대비 추천할 만 합니다. 교통도 아주 좋구요. 바로 시청옆이라 치안도 안심입니다. ##### YOUNG SUN Stayed 5 nights in Jul 2019 ### 10/10 Excellent #### Verified traveller 22 Apr 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing hotel Great ##### Verified traveller Stayed 1 night in Apr 2019 ### 10/10 Excellent #### Verified traveller 20 Apr 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Defiantly will stay again Great ##### Verified traveller Stayed 1 night in Apr 2019 ### 8/10 Good #### Verified traveller 17 Feb 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall this facility served as a bed for two out of three nights and bag storage for our trip out of Surabaya to Cemoro Lawang (Mount Bromo). We dropped off our large bags and packed smaller overnight bags to take on the train/bus journey up to the volcano. Friendly staff while there. Rooms were clean and tidy. The only negative i can off is the drain of the shower. The level of the floor causes water to pool in the opposite corner of the shower and needs to be pushed toward the drain manually. If left it will not simply dry due to volume of water accumulated and thus you have a pool in the base of the shower of your old shower water. ##### Verified traveller Stayed 3 nights in Feb 2019 ### 2/10 Terrible #### Njoo Aland 28 Jan 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dirty Very dirty hotel. Very old and not good place to stay ##### Njoo Aland Stayed 1 night in Dec 2018 ### 6/10 Okay #### Shahul Hameed 26 Jan 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel At Great Location Requires Renovation This hotel is centrally located but it’s getting old. Hotel requires a lot of maintainance and renovation. Service is below average, I was offered a very dirty room at first. After repeated request I was moved to a better room. ##### Shahul Hameed Stayed 1 night in Jan 2019 ### 4/10 Poor #### Verified traveller 27 Dec 2018 Disliked: Cleanliness, property conditions & facilities, room comfort Kamar gelap. AC tidak dingin. Kamar mandi airnya tergenang. Tidak sesuai dengan harga yang dibayarkan ##### Verified traveller Stayed 3 nights in Dec 2018 ### 8/10 Good #### Frankie 28 Oct 2018 Liked: Staff & service #### Can be better I hv been a frequent customer of the hotel in the last 5 years. The condition of the hotel has deteriorate over the years. Service is great but hotel in need of renovation and upgrade. ##### Frankie Stayed 2 nights in Oct 2018 ### 6/10 Okay #### Kumar 19 Oct 2018 Disliked: Cleanliness, property conditions & facilities #### Avoidable and Very Old Property. Horrible, they made me waited for Room from 9am till 2.30pm. ##### Kumar Stayed 2 nights in Oct 2018 ### 8/10 Good #### Chang 4 Oct 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good Location is good.... staff very friendly.... ##### Chang Stayed 3 nights in Sep 2018 ### 6/10 Okay #### Peter 17 Aug 2018 Liked: Staff & service #### Palace should be palatial I was initially given a room that was worn-out to be lenient, with an old tube TV in 2018\. After complaining, I was upgraded to a cleaner modern room. The foods were great and there were non-rice items. The staffs were welcoming, friendly and helpful. The location was great. The towels could be newer. ##### Peter Stayed 6 nights in Aug 2018 ### 4/10 Poor #### Albert, Vancouver, BC 11 Jul 2018 Liked: Staff & service Disliked: Cleanliness, room comfort #### Was a very nice hotel. WAS The hotel definitely has seen better days. I was a regular at this hotel in the 90s was one of the better if not the best at the time. Fast forward to 2018, the hotel seems to be stuck in the 90s. Old carpetting(old? I mean ancient) in the room. Huge, fat tv with 20 channels or so. Control panel that control all the lights and tv (mind you this was the latest technology in the 90s but since the invention of tv remote the panel is mostly obsolete, but hey it still controls the lights). Washroom is ancient (in a dirty way) one of the valve is busted, still works though. Hot water is unstable (scalding hot or cold no in between). Mold sign that's been covered with paint at one of the corner ceiling of the washroom. The good part: staff is friendly and polite. The location is very strategic. All in all, for the price point I expect better (especially cleanliness, well, everything is about cleanliness. I don't mind small room, weird room, old room whatever as long as it's clean) ##### Albert Stayed 1 night in Jul 2018 ### 4/10 Poor #### Dwi Retno 21 Jun 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort i can't believe that i get a dirty room. the tv was not work properly. i asked the staff for show me how to turn on tv and checked the room condition, but no one come. ##### Dwi Retno Stayed 1 night in Jun 2018 ### 8/10 Good #### howard 18 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pleasant place to stay. comfortable hotel. Friendly staff. Breakfast has a good variety. breakfast staff work hard keeping the tables clear and the food stocked. Taxis are easy to get. ##### howard Stayed 6 nights in Feb 2018 ### 8/10 Good #### Runtu, ontario, ca 17 Feb 2018 Liked: Staff & service Disliked: Property conditions & facilities Hair dryer this hotel its so old but facility its good ##### Runtu Stayed 2 nights in Feb 2018 ### 8/10 Good #### Mik 12 May 2017 Liked: Cleanliness, staff & service I just spend one night in the hotel, good service. The hotel is good value for money ##### Mik ### 6/10 Okay #### Zpatq, Melbourne, Australia 24 Jan 2017 Liked: Cleanliness, staff & service, room comfort #### High-rise hotel with sweeping views Stayed on the 19 Floor with a northern aspect view of Surabaya. Easy access to some minor monuments and two malls. Breakfast was expensive and average, however they did have good Soto Ayam (chicken soup). The room was immaculately clean but did show signs of having seen better days. There was little contact with staff except the door staff who were polite and a good source of information. ##### Zpatq ## Expedia's Latest Trends ### Hotels > [Aparthotels Singapore](https://www.expedia.co.uk/Singapore-Apart-Hotels.d3168-aaApartHotels.Travel-Guide-Accommodation) > > [Selborne Golf Estate, Hotel & Spa](https://www.expedia.co.uk/Pennington-Hotels-First-Group-Selborne-Golf.h4329711.Hotel-Information) > > [Hotels near Beau Vallon Beach](https://www.expedia.co.uk/Beau-Vallon-Beach-Hotels.0-l6117958-0.Travel-Guide-Filter-Hotels) > > [Hotels in Redington Beach](https://www.expedia.co.uk/Redington-Beach-Hotels.d10167.Travel-Guide-Hotels) > > [Garden of the Gods Resort and Club](https://www.expedia.co.uk/Colorado-Springs-Hotels-Garden-Of-The-Gods-Resort-And-Club.h909713.Hotel-Information) > > [5 Star Hotels in Chartres](https://www.expedia.co.uk/5Star-Chartres-Hotels.s50-0-d4778.Travel-Guide-Filter-Hotels) > > [5 Star Hotels in Banani](https://www.expedia.co.uk/5Star-Banani-Dhaka-Hotels.s50-n6352891-0.Travel-Guide-Filter-Hotels) > > [Little Foxes Hotel & Gatwick Airport Parking](https://www.expedia.co.uk/Crawley-Hotels-Little-Foxes-Hotel.h5434482.Hotel-Information) > > [Black Lion Hotel Richmond](https://www.expedia.co.uk/Richmond-Hotels-Black-Lion-Hotel-Richmond.h5186570.Hotel-Information) > > [All-Inclusive Hotels in Costa Adeje](https://www.expedia.co.uk/Costa-Adeje-Adeje-Hotels-All-Inclusive-Hotel.0-n6047464-0-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [5 Star Hotels in Nantwich](https://www.expedia.co.uk/5Star-Nantwich-Hotels.s50-0-d5643.Travel-Guide-Filter-Hotels) > > [4 Star Hotels in Bideford](https://www.expedia.co.uk/4Star-Bideford-Hotels.s40-0-d4570.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Crumlin (BFS) to Florence (FLR)](https://www.expedia.co.uk/lp/flights/bfs/flr/belfast-to-florence) > > [Flights from Gatwick (LGW) to Nouaceur (CMN)](https://www.expedia.co.uk/lp/flights/lgw/cmn/london-to-casablanca) > > [British Airways Paisley (GLA) to Tremblay-en-France (CDG) flights](https://www.expedia.co.uk/lp/flight-routes/british-airways-from-glasgow-intl-to-roissy-charles-de-gaulle/ba/gla/cdg) > > [Flights from tenerife south airport](https://www.expedia.co.uk/lp/airports/tfs/flights-from-tenerife-south-airport) > > [Flights from Manchester (MAN) to Épagny-Metz-Tessy (NCY)](https://www.expedia.co.uk/lp/flights/man/ncy/manchester-to-annecy) ### Cars > [Car hire in Lipa](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Lipa.d6137025.Car-Hire-Guide) ### Packages > [Lille Holidays](https://www.expedia.co.uk/Lille.d6035307.Holidays-City-Breaks) > > [Lake Louise](https://www.expedia.co.uk/lp/theme-holidays/ski-holidays/10115/Lake-Louise) ### Holiday Rentals > [Province of Palermo Holiday Rentals](https://www.expedia.co.uk/Destinations-In-Province-Of-Palermo.d6052978.Holiday-Rental-Destinations) ### General > [Visit Sisco](https://www.expedia.co.uk/Sisco.dx6221929) > > [Visit Auchenflower](https://www.expedia.co.uk/Brisbane-Auchenflower.dx181605) ---