Title: The Westin Surabaya Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Westin Surabaya Travelers can find rejuvenation on the golf course or beside one of three inviting pools, followed by a deep-tissue massage and exploration of local cuisine ## Photo gallery for The Westin Surabaya ![Exterior - The Westin Surabaya (Surabaya)](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/3a75437d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/67ad2d7f-9506-41c8-919a-f9fe399c874e-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Reception - The Westin Surabaya (Surabaya)](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/3282197c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Serves lunch, dinner and happy hour - The Westin Surabaya (Surabaya)](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/14755017.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility - The Westin Surabaya (Surabaya)](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/2589ec5b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Westin Surabaya offers a luxury family getaway near Pakuwon Mall. Enjoy golf lessons, spa reflexology, and dining with kids at Magnolia. Features free WiFi, three outdoor pools, a children's pool, and is close to Royal Plaza and Surabaya Zoo. ## Reviews 10 Exceptional ## Popular amenities - Pool - Spa - Free Wi-Fi - Restaurant - Air-conditioning - Gym £114 includes taxes & fees 8 Mar - 9 Mar ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 7 of 7 rooms ### View all photos for Club Room, 1 King Bed ![Hypo-allergenic bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/18166974.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed 10.0 Exceptional 3 reviews ### Highlights Air conditioning Connecting rooms available Club Lounge Free cots/infant beds Mini-fridge Free minibar items LCD TV Hypo-allergenic bedding - City view - 409 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Club Room, 2 Double Beds ![Hypo-allergenic bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/5be6eb2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 2 Double Beds ### Highlights Air conditioning Connecting rooms available Club Lounge Free cots/infant beds Mini-fridge Free minibar items LCD TV Hypo-allergenic bedding - City view - 409 sq ft - Sleeps 3 - 2 Double Beds ### View all photos for Deluxe Room, 2 Double Beds ![Hypo-allergenic bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/5be6eb2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds 8.8 Excellent 3 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Mini-fridge LCD TV Hypo-allergenic bedding Pillow menu Blackout curtains - City view - 409 sq ft - 1 bedroom - Sleeps 3 - 2 Double Beds ### View all photos for Club Suite, 1 King Bed ![Club Suite, 1 King Bed | Lounge | Serves lunch, dinner and happy hour](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/2fee28f0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Suite, 1 King Bed 10.0 Exceptional 1 review ### Highlights Separate sitting area Air conditioning Connecting rooms available Club Lounge Free cots/infant beds Mini-fridge Free minibar items LCD TV - City view - 840 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed ![Hypo-allergenic bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/18166974.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 9.6 Exceptional 4 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Mini-fridge LCD TV Hypo-allergenic bedding Pillow menu Blackout curtains - City view - 409 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Grand Suite, 1 King Bed ![Grand Suite, 1 King Bed | Lounge | Serves lunch, dinner and happy hour](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/e592fdd2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Suite, 1 King Bed ### Highlights Separate dining area Separate sitting area Air conditioning Connecting rooms available Club Lounge Free cots/infant beds Mini-fridge Dining table - City view - 1033 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Junior Suite, 1 King Bed ![Junior Suite, 1 King Bed | Lounge | Serves lunch, dinner and happy hour](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/2a713a71.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Air conditioning Connecting rooms available Club Lounge Free cots/infant beds Mini-fridge Free minibar items LCD TV Hypo-allergenic bedding - City view - 498 sq ft - Sleeps 3 - 1 King Bed ## You may also like Ad ![Lobby lounge, pool views, open daily](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15630000/15622900/15622804/08491a85_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Four Points by Sheraton Surabaya, Tunjungan Plaza Surabaya Center - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.4 Exceptional 295 reviews £61 includes taxes & fees 13 Feb - 14 Feb [](https://www.expedia.co.uk/Surabaya-Hotels-Four-Points-By-Sheraton-Surabaya.h15622804.Hotel-Information?chkin=2026-2-13&chkout=2026-2-14&rm1=a2®ionId=3294&destination=Surabaya&destType=MARKET&latLong=-7.257472,112.752091&searchId=ec22af9b-9428-4050-ad51-1bc27171aefc&top_cur=GBP) Ad ![Gazebo](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/28600/28546/f32d5806_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sheraton Surabaya Hotel and Towers Surabaya Center - Pool - Spa - Kids’ pool - Parking included 9.0 Wonderful 352 reviews £76 includes taxes & fees 22 Feb - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-The-Westin-Surabaya.h46078537.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-The-Westin-Surabaya.h46078537.Hotel-Information) ## About the area Located in Surabaya, The Westin Surabaya is connected to a shopping centre. Submarine Monument and Suramadu Bridge are notable landmarks, and travellers looking to shop may want to visit Pakuwon Mall and Royal Plaza Surabaya. Tunjungan Plaza and Surabaya Plaza Shopping Mall are two other places to visit that come recommended. [Visit our Surabaya travel guide](https://www.expedia.co.uk/Surabaya.dx3294) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-7.28922%2C112.67593&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=s2dU6vRjGQD0Rij0eukvLdg5u_s=) Pakuwon Mall, Jl Puncak Indah L, Surabaya, East Java, 60216 ### What's nearby - ![Night view from cityscape and apartment in West Surabaya](https://images.trvl-media.com/place/6106334/7c4eb24b-dc6a-462a-988a-de2a44f25126.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Pakuwon Mall 1 min walk \- 0.1 miles - Pakuwon Trade Center 5 min walk \- 0.3 miles - Tunjungan Plaza 12 min drive \- 5.9 miles - Surabaya Plaza Shopping Mall 12 min drive \- 6.8 miles - Grand City Surabaya 13 min drive \- 7.0 miles ### Getting around - Ngagel Station 11 min drive - Tandes Station 20 min drive - Surabaya (SUB-Juanda) 47 min drive ### Restaurants - Wee Nam Kee Chicken Rice 1 min walk - Burger King 1 min walk - Subway Pakuwon Mall 1 min walk - KOI Thé 1 min walk - Nam Heong 1 min walk ## About this property ### The Westin Surabaya Luxury family-friendly hotel near Pakuwon Mall Located close to Royal Plaza Surabaya and Tunjungan Plaza, The Westin Surabaya provides an adjacent golf course, a shopping centre on-site and a playground. Get out on the links at this hotel and enjoy amenities such as a driving range, golf lessons and a golf pro shop. Indulge in a hot stone massage, a body treatment and a body scrub at the on-site spa. The on-site Asian cuisine restaurant, Magnolia, offers breakfast, brunch, lunch, dinner and children's meals. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar. You'll also enjoy perks such as: - 3 outdoor pools and a children's pool - Buffet breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge) - A bike on-site, golf cart on-site and a lift - Wedding services, concierge services and 20 meeting rooms Room features All 204 rooms feature comforts, such as 24-hour room service and pillow menus, as well as thoughtful touches, such as air conditioning and bathrobes. More amenities include: - Recycling and LED light bulbs - Free toiletries and hairdryers - 55-inch LCD TVs with cable channels - Wardrobes/cupboards, mini fridges and free infant beds ## Similar properties ![Rooftop bar, al fresco dining, open daily](https://images.trvl-media.com/lodging/41000000/40150000/40144900/40144880/d0891894.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.4 Exceptional 205 reviews £65 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=40144880&PinnedHotelID=40144880&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/b58a8f31.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Surabaya Surabaya Center - Pool - Hot tub - Kids’ pool - Parking included 9.2 Wonderful 456 reviews £83 includes taxes & fees 8 Mar - 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24-hour return airport shuttle on request for a surcharge - Secured, covered parking on site (IDR 100,000 per stay) - Valet parking on site (IDR 150,000 per stay) - Limited on-site valet and self parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 227,480 for adults and IDR 113,740 for children - A bar/lounge - A restaurant - Couples/private dining ### Restaurants on site - Magnolia - Sky Lounge ### Things to do - 18-hole adjacent golf course - 24-hour gym - 3 outdoor pools - Bicycles - Children's pool - Free children's club - Full-service spa - Golf caddies - Golf carts - Golf clubs/equipment - Golf driving range - Playground - Pro golf lessons - Pro golf shop - Shopping centre ### Family friendly - 3 outdoor pools - Children's pool - Children's toys - Free children's club - In-room cot - Laundry facilities - Mini-fridge - Playground - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 20 meeting rooms - Computer station - Conference centre (89,082 square foot of space) ### Outdoors - Outdoor furniture - Vegetable garden ### Full-service spa - 4 treatment rooms - Body scrubs - Couples treatment rooms - Deep-tissue massages - Hot stone massages - Reflexology - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 3 accessible parking spaces - Accessible airport shuttle - Assistive listening devices - Assistive listening devices in meeting rooms - Braille/raised signage - Height-adjustable showerhead - Lever door handles - Lift (140 centimetre wide door) - Valet for wheelchair-equipped vehicles - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - At least 80% lighting from LEDs - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - No plastic coffee stirrers - Reception hall - Rooftop garden - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Free cot - Hypo-allergenic bedding - Pillow menu - Rollaway/extra bed (surcharge) - Select Comfort mattress ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 55-inch LCD TV with cable channels ### Food and drink - 24-hour room service - Free bottled water - Meal delivery service - Mini-fridge ### More - Air conditioning - Connecting rooms available - Energy-saving switches in guestrooms - Iron/ironing board - LED lighting - Phone - Recycling - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for IDR 874000.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately IDR 227480 for adults and from IDR 113740 for children - Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 5) - Covered self-parking fee: IDR 100000 per stay - Valet parking fee: IDR 150000 per stay - Rollaway bed fee: IDR 874000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as The Westin Surabaya Hotel The Westin Surabaya Surabaya The Westin Surabaya Hotel Surabaya ## Frequently asked questions ### Does The Westin Surabaya have a pool? ### How much does it cost to stay at The Westin Surabaya? ### Is The Westin Surabaya pet-friendly? ### How much is parking at The Westin Surabaya? ### What time is check-in at The Westin Surabaya? ### What time is check-out at The Westin Surabaya? ### Does The Westin Surabaya provide a shuttle to the airport? ### Where is The Westin Surabaya located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Westin Surabaya Reviews 10 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 10 Cleanliness ### 9.8 Amenities ### 10 Staff & service ### 10 Property conditions & facilities 10 - Excellent 49 8 - Good 4 6 - Okay 0 4 - Poor 0 2 - Terrible 0 ## Reviews ### 10/10 Excellent #### MIGUEL 28 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel . Excellent location ##### MIGUEL Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Wendy 5 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff were amazing. The food was outstanding! Was a fabulous hotel. ##### Wendy Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Hulannie 12 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Luxury 5 star service and decor wirh vwry reasonable prices. ##### Hulannie Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Pac 29 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is great, clean and spacious. The staff are friendly and welcoming too. Will definitely be my top choice to stay at whenever I go to Surabaya. ##### Pac Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Chee Yoon 24 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities Nice location with hotel situated next to shopping mall. Excellent service provided by hotel staff. ##### Chee Yoon Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Syafiq 14 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Probably the best hotel in Surabaya. The hotel is located in a mall. The staff are friendly and attentive. The food is fantastic. They also have one of the best spa in Surabaya. Will definitely stay here again! ##### Syafiq ### 10/10 Excellent #### Verified traveller 13 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was an amazing hotel to stay with very clean room and hallways. The room was also quiet from noise outside. ![](https://a.travel-assets.com/ugc/hotel-reviews/7867721FD4D9C43B667FD743DA34A12DCFD9797D1699865320774.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/77B759D7FDD5A2AAB9AFB4E5C8DDC8EAE82945721699865323957.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Jeffrey 29 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities We had a great stay at the Westin Surabaya. Excellent staff and very attentive service. Club lounge on the 39th floor was perfect for team meetings and a great place for a meal or drink. We look forward to visiting the property again. ##### Jeffrey Stayed 3 nights in May 2024 ### 10/10 Excellent #### Olivia 22 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Staffs are amazing. Extremely friendly and very attentive. They made me feel special. The hotel is right on top of a big mall. Very convenient. ##### Olivia Stayed 2 nights in Mar 2025 ### 8/10 Good #### Cynthia 19 Dec 2024 Liked: Cleanliness, property conditions & facilities Very beautiful hotel. Upscale and classy. The rooms were big, clean and very modern. I highly recommend, even though I have one complaint and that's their menu prices, way overpriced. Other than that it is a nice property and I would stay there again. ##### Cynthia Stayed 1 night in Dec 2024 ### 8/10 Good #### Ricky 27 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had an exceptional experience at The Westin Hotel. From the moment I arrived, the staff were incredibly attentive and polite. Their warm hospitality and prompt service went above and beyond my expectations, creating a welcoming and comfortable atmosphere throughout my stay. Every interaction with the team was marked by genuine kindness and professionalism, which made a significant difference in my overall experience. Whether it was assistance at the front desk, housekeeping, or dining services, the staff consistently demonstrated care and attention to detail. I highly recommend The Westin Hotel to anyone seeking a luxurious stay with outstanding customer service. I look forward to returning on my next visit! ##### Ricky Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Kun Lam Ivan 20 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort lots of variety food offered ##### Kun Lam Ivan Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Liandy 2 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent ##### Liandy Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### SOI LAI 5 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities I would like to recognize the outstanding service provided by the hotel staff. There are truly made my stay special and memorable. The entire hotel staff from the floor, front desk, restaurant and housekeeping team. They were friendly and always put on their smile and greeting you. They are efficient, professional, respectful, courtuous ##### SOI LAI Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Stephani 27 Jun 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent! We enjoyed our 3 night stay in The Westin hotel. It’s a nice hotel, nice location and most of all the staff are very friendly especially Patrice who works at the front office.. ![](https://a.travel-assets.com/ugc/hotel-reviews/7B648BF7A2B463DAB37B4890C89537EF81D154DB1656368261053.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Stephani Stayed 3 nights in Jun 2022 ### 10/10 Excellent #### YUYU 12 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable Stay! The hotel locates at a quiet area so I have great sleeping quality The staff treated guest as family as they remembered me and cared about my requirement of being vegetarian. It is absolutely no problem for coming back next time! ##### YUYU Stayed 3 nights in May 2023 ### 10/10 Excellent #### jin 31 Jul 2023 Liked: Staff & service, amenities, property conditions & facilities excelent ##### jin Stayed 1 night in Jul 2023 ### 10/10 Excellent #### TAUFAN 30 Jun 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best five star hotel in Surabaya Westin Surabaya is one of the best five star hotel I’ve ever stayed in. The room is spacious, modern luxury and clean. The bathroom is awesome. All staff are very helpful and friendly. The breakfast is fabulous with wide range of menu. Definitely will come again. ##### TAUFAN Stayed 2 nights in Jun 2021 ### 10/10 Excellent #### Chris 27 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good ##### Chris Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Shane 22 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property exceeded my expectations even for the Westin brand. I was thoroughly pleased. I even had the red carpet rolled out although it was actually for the president lol. ##### Shane Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Jan 10 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Väldigt fint rum efter att Syaida städat med ett vänligt leende på läpparna. Hon är en service människa ut i fingerspetsarna Och en fantastisk frukostpersonal ##### Jan Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### poung sik 24 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 프라이빗 수영장 최고입니다 커플 마사지 강추 ##### poung sik Stayed 6 nights in May 2024 ### 10/10 Excellent #### R C 10 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### In meinen Augen Nummer 1 in Surabaya Die behielten sich selbst beim Frühstück die Kaffeevorliebe vom Tag vorher. Ein solches Frühstück s Buffet habe ich so noch nicht gesehen. ##### R C Stayed 2 nights in Jul 2022 ### 10/10 Excellent #### Verified traveller 4 May 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent level of service All staff were very attentive, helpful, and friendly. I initially booked the twin room but later when checking in, I found out that only the deluxe king bed size room have the bath tub. The Receptionist helped me to change the room without a fuzz. So thoughtful. They also provided a complimentary fruit basket in the room. Lovely gesture. I enjoyed my stay and will stay here again next time. ##### Verified traveller Stayed 1 night in Apr 2022 ### 10/10 Excellent #### Yu Chan 1 Apr 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 整體都非常完美 非常讚 ##### Yu Chan Stayed 3 nights in Mar 2022 ---