Title: Sheraton Surabaya Hotel and Towers Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sheraton Surabaya Hotel and Towers Travelers find serenity at this urban oasis where rejuvenating spa treatments and sun-drenched pools surrounded by gardens offer perfect relaxation ## Photo gallery for Sheraton Surabaya Hotel and Towers ![Gazebo - Sheraton Surabaya Hotel and Towers (Surabaya)](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/21cdbf3c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Royal Suite, 1 Bedroom | Living room | Flat-screen TV, toys - Sheraton Surabaya Hotel and Towers (Surabaya)](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/ae3fb346.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Sheraton Surabaya Hotel and Towers (Surabaya)](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/aa9a7740.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (IDR 340000 per person) - Sheraton Surabaya Hotel and Towers (Surabaya)](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/8ea7a56d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Sheraton Surabaya Hotel and Towers (Surabaya)](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/f32d5806.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in central Surabaya, the Sheraton Surabaya Hotel and Towers offers a luxurious escape. Enjoy reflexology at the spa or diverse international dishes at three restaurants. The property features free in-room WiFi, an outdoor pool, a children's pool, all near Tunjungan Plaza. ## Reviews 9.0 Wonderful ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £77 includes taxes & fees 19 Jan - 20 Jan ## Room options ### Check availability for these dates Tonight [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 16 - Jan 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 14 of 14 rooms ### View all photos for Deluxe Room, 1 King Bed ![Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/w3995h2667x0y0-0e10e7a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 8.4 Very good 5 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Premium bedding - 388 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 2 Double Beds ![Deluxe Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/w3995h2667x0y0-be1efe6e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds 7.4 Good 3 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Premium bedding - 388 sq ft - Sleeps 3 - 2 Double Beds ### View all photos for Premium Room, 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/09a58500.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Premium bedding - 388 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Premium Room, 2 Double Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/eab8c467.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Double Beds ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Premium bedding - 388 sq ft - Sleeps 3 - 2 Double Beds ### View all photos for Club Room, 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/b0d031f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Club Lounge Free cots/infant beds Fridge Flat-screen TV Blackout curtains - 388 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Club Room, 2 Double Beds ![Club Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/56676402.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 2 Double Beds ### Highlights Soundproofed Air conditioning Connecting rooms available Club Lounge Free cots/infant beds Fridge Flat-screen TV Blackout curtains - 388 sq ft - Sleeps 3 - 2 Double Beds ### View all photos for Room, 1 Bedroom, Smoking ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/w4000h2662x0y0-23e72d7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 Bedroom, Smoking ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Kitchen Fridge - 743 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Room, 2 Bedrooms, Smoking ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/w4000h2662x0y0-23e72d7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Bedrooms, Smoking ### Highlights Balcony or patio Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Kitchen - 1173 sq ft - Sleeps 5 - 1 King Bed ### View all photos for Room, 3 Bedrooms, Smoking ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/w4000h2662x0y0-23e72d7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 3 Bedrooms, Smoking ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Kitchen Fridge - 1485 sq ft - Sleeps 7 - 3 Double Beds ### View all photos for Junior Suite, 1 Bedroom ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/b0d031f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 Bedroom ### Highlights Separate sitting area Soundproofed Air conditioning Connecting rooms available Club Lounge Free cots/infant beds Fridge Flat-screen TV - 452 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Executive Suite, 1 Bedroom ![Executive Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/28c31b97.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 Bedroom ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds Fridge - 861 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Royal Suite, 1 Bedroom ![Royal Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/c1e8e671.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Suite, 1 Bedroom ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Club Lounge Free cots/infant beds Kitchen - 1292 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Presidential Suite, 1 King Bed ![Presidential Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/6a233d8f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 1 King Bed ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Club Lounge Free cots/infant beds Fridge - 2583 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Club Suite, 2 Bedrooms ![Club Suite, 2 Bedrooms | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/3136ec41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Suite, 2 Bedrooms ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Premium bedding - Sleeps 5 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Sheraton-Surabaya-Hotel-And-Towers.h28546.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Sheraton-Surabaya-Hotel-And-Towers.h28546.Hotel-Information) ## About the area Located in Surabaya Center neighbourhood, Sheraton Surabaya Hotel and Towers is connected to a shopping centre. Hero Monument and November 10th Museum and Grahadi are local landmarks, and the area's natural beauty can be seen at Korea Park and Taman Bungkul. Looking to enjoy an event or a game while in town? See what's happening at Gelora 10 November Stadium or Lapangan Thor Stadium. [Visit our Surabaya travel guide](https://www.expedia.co.uk/Surabaya.dx3294) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-7.26260%2C112.73832&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-_c5TKJTl1n7KAAdT9IJUJUGMHU=) Jalan Embong Malang 25-31, Surabaya, East Java, 60261 ### What's nearby - Tunjungan Plaza \- 1 min walk \- 0.0 miles - BG Junction \- 13 min walk \- 0.7 miles - Surabaya Plaza Shopping Mall \- 15 min walk \- 0.8 miles - Grand City Surabaya \- 17 min walk \- 0.9 miles - Submarine Monument \- 18 min walk \- 1.0 mile ### Getting around - Margorejo Station - 7 min drive - Surabaya Pasar Turi Station - 14 min drive - Surabaya (SUB-Juanda) - 49 min drive ### Restaurants - ‪Zenbu House of Mozaru - ‬1 min walk - ‪Ramenya! - ‬8 min walk - ‪Daun Lada - ‬1 min walk - ‪Nona Manis TP 6 - ‬1 min walk - ‪Kafe Bromo - ‬5 min walk ## About this property ### Sheraton Surabaya Hotel and Towers Luxury hotel located in Surabaya Center At Sheraton Surabaya Hotel and Towers, you can look forward to a terrace, a shopping centre on-site and a coffee shop/cafe. Indulge in a massage, a facial and reflexology at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services. Other perks at this hotel include: - An outdoor pool and a children's pool, along with sunloungers and pool umbrellas - Free self-parking, plus valet parking (surcharge) - Limo/town car service, buffet breakfast (surcharge) and an outdoor tennis court - Express check-out, express check-in and a front desk safe Room features All 348 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. More amenities include: - Rollaway/extra beds (surcharge) and free cots/infant beds - Bathrooms with shower/bath combinations and free toiletries - Flat-screen TVs with cable channels - Wardrobes/cupboards, recycling and fridges ## Similar properties ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/b58a8f31.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Surabaya Surabaya Center - Pool - Hot tub - Kids’ pool - Parking included 9.2 Wonderful 456 reviews £80 includes taxes & fees 16 Jan - 17 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=895837&PinnedHotelID=895837&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/40000000/39920000/39916400/39916323/0a8d8781.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Doubletree By Hilton Surabaya Surabaya Center - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.2 Wonderful 134 reviews £52 includes taxes & fees 25 Jan - 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Parking included 8.6 Excellent 97 reviews £62 includes taxes & fees 13 Feb - 14 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=9827641&PinnedHotelID=9827641&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9060000/9056200/9056170/8c52baa8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Gunung Sari - Pool - Hot tub - Spa - Kids’ pool 8.8 Excellent 253 reviews £52 includes taxes & fees 3 Feb - 4 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=9056170&PinnedHotelID=9056170&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Limo/town car service - Free self parking on site - Valet parking on site (IDR 50,000 per stay) - Limited on-site self and valet parking - Wheelchair-accessible parking and van parking available ### Food and drink - Daily buffet breakfast available 6 AM to 10 AM for a fee: IDR 340,000 per person - 3 restaurants - A bar/lounge - A coffee shop/cafe - Snack bar/deli ### Restaurants on site - Kafe Bromo - Kawi Lounge - Link at Sheraton - Lung Yuan - Sheraton Club Lounge ### Things to do - 24-hour pool access - Children's pool - Full-service spa - Gym - Outdoor pool - Outdoor pool (guest access) - Outdoor tennis court - Sauna - Shopping centre - Steam room ### Family friendly - Baby toys - Children's games - Children's pool - Children's toys - In-room cot - In-room refrigerator - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 8 meeting rooms - Business centre - Computer station - Conference centre (441 square foot of space) ### Outdoors - Barbecue grill - Garden - Pool loungers - Pool umbrellas - Terrace - Vegetable garden ### Full-service spa - 4 treatment rooms - Facials - In-room massages - Reflexology - Sauna - Spa open daily - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 15 accessible parking spaces - Accessible airport shuttle - Braille/raised signage - Doorbell and phone notification - Grab bar in bathtub (99 centimetre high) - Grab bar in shower - Handrails in stairways (51 centimetre high) - Lever door handles - Lift (150 centimetre wide door) - Low-height bed (70 centimetre high) - Low-height desk (70 centimetre high) - Low-height door lock - Low-height electrical sockets in bathroom - Magnifying mirror - Phone accessibility kit - Stair-free path to entrance - Valet for wheelchair-equipped vehicles - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (119 centimetre high) - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking - Wheelchairs on site ### More - 1 building - 28 floors - Art Deco architecture - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Built in 1995 - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas (fines apply) - No plastic coffee stirrers - Rooftop garden - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Free cot - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar - Refrigerator ### More - Air conditioning - Connecting rooms available - Desk - Electrical adapters - Energy-saving switches in guestrooms - Free daily newspapers - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone - Recycling - Soundproofed rooms - Water-efficient showers - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Express check-in available Minimum check-in age - 19 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for IDR 786500.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately IDR 340000 per person - Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4) - Valet parking fee: IDR 50000 per stay - Rollaway bed fee: IDR 786500.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 19 years old. This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention 24-hour pool access Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Sheraton Surabaya Hotel & Towers Sheraton Surabaya Towers Sheraton Surabaya Hotel & Towers Java Sheraton Surabaya Hotel And Towers Sheraton Surabaya Hotel Towers Sheraton Surabaya And Towers Sheraton Surabaya Hotel and Towers Hotel Sheraton Surabaya Hotel and Towers Surabaya Sheraton Surabaya Hotel and Towers Hotel Surabaya ## Frequently asked questions ### Does Sheraton Surabaya Hotel and Towers have a pool? ### How much does it cost to stay at Sheraton Surabaya Hotel and Towers? ### Is Sheraton Surabaya Hotel and Towers pet-friendly? ### How much is parking at Sheraton Surabaya Hotel and Towers? ### What time is check-in at Sheraton Surabaya Hotel and Towers? ### What time is check-out at Sheraton Surabaya Hotel and Towers? ### Does Sheraton Surabaya Hotel and Towers provide a shuttle to the airport? ### Where is Sheraton Surabaya Hotel and Towers located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Sheraton Surabaya Hotel and Towers Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 9.0 Location ### 9.2 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 201 8 - Good 115 6 - Okay 21 4 - Poor 12 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### Rebi 7 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean & Great Friendly Staffs ##### Rebi Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Mike 29 Jan 2025 Liked: Amenities, property conditions & facilities Exceptional hotel with ver friendly staff and amazing food. ##### Mike Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Clayton 26 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice hotel with shopping and restaurants close by ##### Clayton Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Bharat 25 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Convenient location and very friendly staff. ##### Bharat Stayed 3 nights in Jan 2025 ### 6/10 Okay #### Tsz Wai 22 May 2025 Liked: Staff & service Disliked: Property conditions & facilities Very old hotel, but staffs are very nice ##### Tsz Wai Stayed 2 nights in May 2025 ### 10/10 Excellent #### Alwiya 12 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best location, the hotel is close to all the attractions ##### Alwiya Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### eep 6 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities This nice hotel for stay ##### eep Stayed 1 night in May 2023 ### 6/10 Okay #### Stephen 28 Jul 2024 Liked: Cleanliness, staff & service Close to the mall and a swimming pool. ##### Stephen Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### SWANDAJANI 23 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly service, comfortable room ##### SWANDAJANI Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Andy 1 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fine Stayed here for a business trip and it was all fine. Nice staff and rooms were nice. I suppose the only minor issue was the that showers had super low water pressure which may be an issue for somebody with long hair. But it wasn't so much of an issue for me. ##### Andy Stayed 2 nights in Jul 2025 ### 8/10 Good #### Singgih 12 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Will like to share a staff name call Bodi very helpful and kind. ##### Singgih Stayed 2 nights in Mar 2025 ### 8/10 Good #### Alexander 27 Nov 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Check in and Breakfast staff were very friendly and helpful, many thanks an Alfany and his team at the breakfast buffet, it was delicious. A lot of restaurants with great food also in the nearby shopping mall. ##### Alexander Stayed 3 nights in Nov 2022 ### 10/10 Excellent #### Manou 5 Jul 2024 Liked: Amenities Amazing if you have kids visit the mall close to the hotel. There was so much to do. ##### Manou Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Nenny 26 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities all great, love the ambience ##### Nenny Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### John 11 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were very hospitable unmatched ##### John Stayed 10 nights in Sep 2023 ### 10/10 Excellent #### John 18 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were helpful ##### John Stayed 5 nights in Oct 2023 ### 10/10 Excellent #### Chin Huei 21 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I just stayed for 2 days. The view at the club room was beautiful in the evening. ##### Chin Huei Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Ramon 15 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities I stayed in the older condominium suites which was ok. It was nice 👌 ##### Ramon Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Indra 19 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Strong recommended hotel in Surabaya The staff are nice and friendly , especially the staff from Bromo cafe . Chef Fitri , Mr. Jojok, Ms. Fitroh and Denny are giving good service, I am impressed . This is the strong reason I choose Sheraton Surabaya again for my long stay during my business trip. The location also very good , connecting with the mall. ##### Indra Stayed 1 night in Sep 2022 ### 10/10 Excellent #### Nicolaas 18 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Super lounge Most friendly staff you can think. Bought upgrade for 2 to lounge, the free breakfast, high tea, enough very good food and snacks to skip dinner plus wine and drinks. Great value and super service of the lounge staff ##### Nicolaas Stayed 5 nights in Jul 2022 ### 10/10 Excellent #### Kevin 9 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities Quiet ##### Kevin Stayed 2 nights in Mar 2024 ### 8/10 Good #### Jessica 24 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service provided. Friendly staff members. We received free upgrade and cake for birthday. It was a lovely surprise. The only negative feedback is the mosquitoes even though our room is on the 22nd floor! ##### Jessica Stayed 2 nights in Aug 2023 ### 2/10 Terrible #### PIN HAN 4 Mar 2023 Liked: Staff & service Disliked: Property conditions & facilities, room comfort the room is very smelly, condition really bad ##### PIN HAN Stayed 2 nights in Feb 2023 ### 2/10 Terrible #### Weifang 11 Dec 2022 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Upon arrival, the front desk staff tried very hard to sell me that my booking of “premium room with two double beds”is indeed “a double room with two twin beds”. She tried very hard to convince my reservation, even after she checked my confirmation email from Expedia, was a double room, forget about “two double beds”. She spent more than five minutes to convince me 2 twin beds is a double room that was my reservation. Wasted my time a lot for me to explain what two double beds means. Can’t believe this can happen with Sheraton Hotel employees as I once was a senior management staff in Sheraton Pacific region hotels. ##### Weifang Stayed 2 nights in Dec 2022 ### 10/10 Excellent #### RIKA 13 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities モールが隣接していて便利でした！ ##### RIKA Stayed 2 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Magic Blue Spa Boutique Hotel-Adult Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Magic-Blue-Spa-Boutique-Hotel-Adult-Only.h1671407.Hotel-Information) > > [Adults Only Resorts & Hotels in Hurghada](https://www.expedia.co.uk/Hurghada-Hotels-Adults-Only-Resorts.0-0-d1512-tAdultsOnlyResorts.Travel-Guide-Filter-Hotels) > > [Hotels in Westport](https://www.expedia.co.uk/Westport-Hotels.d5017.Travel-Guide-Hotels) > > [Beach Resorts & Hotels in Cartagena](https://www.expedia.co.uk/Cartagena-Hotels-Beach-Hotels.0-0-d926-tBeachHotels.Travel-Guide-Filter-Hotels) > > [ibis Birmingham Centre Irving Street](https://www.expedia.co.uk/Birmingham-Hotels-Ibis-Birmingham-Centre-Irving-Street.h524963.Hotel-Information) > > [Hotels with Parking in St Albans](https://www.expedia.co.uk/St-Albans-Hotels-Hotel-With-Parking.0-0-d182646-thotelwithparking.Travel-Guide-Filter-Hotels) > > [Hotels near Runnymede](https://www.expedia.co.uk/Runnymede-Hotels.0-l553248621561766881-0.Travel-Guide-Filter-Hotels) > > [The Lawns Guest House](https://www.expedia.co.uk/Retford-Hotels-The-Lawns-Guest-House.h7358197.Hotel-Information) > > [All-Inclusive Hotels in Playa del Ingles](https://www.expedia.co.uk/Playa-Del-Ingles-San-Bartolome-De-Tirajana-Hotels-All-Inclusive-Hotel.0-n9302-0-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [The BRIX, Autograph Collection](https://www.expedia.co.uk/Port-Of-Spain-Hotels-The-BRIX.h1867037.Hotel-Information) > > [Hotels in Rodney Bay](https://www.expedia.co.uk/Rodney-Bay-Gros-Islet-Hotels.0-n12053-0.Travel-Guide-Filter-Hotels) > > [Bespoke Hotels in Scottish Highlands](https://www.expedia.co.uk/Scottish-Highlands-Hotels-Bespoke.0-0-d3000655551--bBespoke.Travel-Guide-Filter-Hotels) > > [Amara Villa - Luxurious 6 Bedroom Villa with Private Pool](https://www.expedia.co.uk/Zakynthos-Hotels-Amara-Villa-Luxurious-6-Bedroom-Villa-With-Private-Pool.h31069355.Hotel-Information) > > [Iberostar Waves Playa Gaviotas -All Inclusive](https://www.expedia.co.uk/Pajara-Hotels-Iberostar-Waves-Playa-Gaviotas-All-Inclusive.h1896596.Hotel-Information) ### Flights > [Flights from Hounslow (LHR) to Horta (HOR)](https://www.expedia.co.uk/lp/flights/lhr/hor/london-to-horta) > > [Flights from Birmingham (BHX) to Liznjan (PUY)](https://www.expedia.co.uk/lp/flights/bhx/puy/birmingham-to-pula) ### Cars ### Activities > [Things to do in Chatham](https://www.expedia.co.uk/Things-To-Do-In-Chatham.d179534.Travel-Guide-Activities) ### Packages > [Khao Phing Kan](https://www.expedia.co.uk/Khao-Phing-Kan-Takua-Thung.d553248635056408780.Attraction) > > [La Grand Place](https://www.expedia.co.uk/La-Grand-Place-Quartier-du-Centre-Centrumwijk.d508252.Attraction) > > [Epcot®](https://www.expedia.co.uk/Epcot-Bay-Lake.d6123778.Attraction) ### General ---