Title: Sheraton Surabaya Hotel and Towers Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=3294&destination=Surabaya%2C+East+Java%2C+Indonesia&selected=28546&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sheraton Surabaya Hotel and Towers Travelers find serenity at this urban oasis where rejuvenating spa treatments and sun-drenched pools surrounded by gardens offer perfect relaxation ## Photo gallery for Sheraton Surabaya Hotel and Towers ![Gazebo - Sheraton Surabaya Hotel and Towers (Surabaya)](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/21cdbf3c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Daily buffet breakfast (IDR 340000 per person) - Sheraton Surabaya Hotel and Towers (Surabaya)](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/8ea7a56d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Royal Suite, 1 Bedroom | Living room | Flat-screen TV, toys - Sheraton Surabaya Hotel and Towers (Surabaya)](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/ae3fb346.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Sheraton Surabaya Hotel and Towers (Surabaya)](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/f32d5806.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Sheraton Surabaya Hotel and Towers (Surabaya)](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/aa9a7740.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in central Surabaya, the Sheraton Surabaya Hotel and Towers offers a luxurious escape. Enjoy reflexology at the spa or diverse international dishes at three restaurants. The property features free in-room WiFi, an outdoor pool, a children's pool, all near Tunjungan Plaza. ## Reviews 9.0 Wonderful ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £76 includes taxes & fees 22 Apr - 23 Apr ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 14 of 14 rooms ### View all photos for Deluxe Room, 1 King Bed ![Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/w3995h2667x0y0-0e10e7a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 8.4 Very good 6 reviews - 388 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 2 Double Beds ![Deluxe Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/w3995h2667x0y0-be1efe6e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds 7.4 Good 3 reviews - 388 sq ft - 1 bedroom - Sleeps 3 - 2 Double Beds ### View all photos for Premium Room, 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/09a58500.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed - 388 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Premium Room, 2 Double Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/eab8c467.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Double Beds - 388 sq ft - 1 bedroom - Sleeps 3 - 2 Double Beds ### View all photos for Club Room, 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/b0d031f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed - 388 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Club Room, 2 Double Beds ![Club Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/56676402.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 2 Double Beds - 388 sq ft - 1 bedroom - Sleeps 3 - 2 Double Beds ### View all photos for Room, 1 Bedroom, Smoking ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/w4000h2662x0y0-23e72d7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 Bedroom, Smoking - 743 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Room, 2 Bedrooms, Smoking ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/w4000h2662x0y0-23e72d7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Bedrooms, Smoking - 1173 sq ft - 1 bedroom - Sleeps 5 - 1 King Bed ### View all photos for Room, 3 Bedrooms, Smoking ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/w4000h2662x0y0-23e72d7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 3 Bedrooms, Smoking - 1485 sq ft - 1 bedroom - Sleeps 7 - 3 Double Beds ### View all photos for Junior Room, 1 Bedroom ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/b0d031f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room, 1 Bedroom - 452 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Executive Suite, 1 Bedroom ![Executive Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/28c31b97.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 Bedroom - 861 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Royal Suite, 1 Bedroom ![Royal Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/c1e8e671.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Suite, 1 Bedroom - 1292 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Presidential Suite, 1 King Bed ![Presidential Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/6a233d8f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 1 King Bed - 2583 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Club Room, 2 Bedrooms ![Club Room, 2 Bedrooms | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/3136ec41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 2 Bedrooms - 388 sq ft - 1 bedroom - Sleeps 5 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Sheraton-Surabaya-Hotel-And-Towers.h28546.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Sheraton-Surabaya-Hotel-And-Towers.h28546.Hotel-Information) ## About the area Located in Surabaya Center neighbourhood, Sheraton Surabaya Hotel and Towers is connected to a shopping centre. Hero Monument and November 10th Museum and Grahadi are local landmarks, and the area's natural beauty can be seen at Korea Park and Taman Bungkul. Looking to enjoy an event or a game while in town? See what's happening at Gelora 10 November Stadium or Lapangan Thor Stadium. [Visit our Surabaya travel guide](https://www.expedia.co.uk/Surabaya.dx3294) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-7.26260%2C112.73832&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-_c5TKJTl1n7KAAdT9IJUJUGMHU=) Jalan Embong Malang 25-31, Surabaya, East Java, 60261 ### What's nearby - Tunjungan Plaza 1 min walk \- 0.0 miles - BG Junction 13 min walk \- 0.7 miles - Surabaya Plaza Shopping Mall 15 min walk \- 0.8 miles - World Trade Centre 15 min walk \- 0.8 miles - Grand City Surabaya 17 min walk \- 0.9 miles ### Getting around - Margorejo Station 7 min drive - Surabaya Pasar Turi Station 14 min drive - Surabaya (SUB-Juanda) 49 min drive ### Restaurants - Zenbu House of Mozaru 1 min walk - Nona Manis TP 6 1 min walk - Wee Nam Kee Chicken Rice 1 min walk - Kafe Bromo 5 min walk - Daun Lada 1 min walk ## About this property ### Sheraton Surabaya Hotel and Towers Luxury hotel near Tunjungan Plaza At Sheraton Surabaya Hotel and Towers, you can look forward to a terrace, a shopping centre on-site and a coffee shop/cafe. Indulge in a massage, reflexology and a facial at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services. Other perks at this hotel include: - An outdoor pool and a children's pool, along with sunloungers and pool umbrellas - Free self-parking, plus valet parking (surcharge) - Limo/town car service, buffet breakfast (surcharge) and an outdoor tennis court - Express check-out, express check-in and free newspapers Room features All 348 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. More amenities include: - Rollaway/extra beds (surcharge) and free cots/infant beds - Bathrooms with shower/bath combinations and free toiletries - Flat-screen TVs with cable channels - Wardrobes/cupboards, recycling and fridges ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/40000000/39920000/39916400/39916323/0a8d8781.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Doubletree By Hilton Surabaya Surabaya Center - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.2 Wonderful 139 reviews £50 includes taxes & fees 10 Apr - 11 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-11&selected=39916323&PinnedHotelID=39916323&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop bar, al fresco dining, open daily](https://images.trvl-media.com/lodging/41000000/40150000/40144900/40144880/d0891894.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.6 Exceptional 216 reviews £67 includes taxes & fees 11 Apr - 12 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=40144880&PinnedHotelID=40144880&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge, pool views, open daily](https://images.trvl-media.com/lodging/16000000/15630000/15622900/15622804/79de81bb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Surabaya, Tunjungan Plaza Surabaya Center - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.4 Exceptional 297 reviews £64 includes taxes & fees 19 Apr - 20 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-19&endDate=2026-04-20&selected=15622804&PinnedHotelID=15622804&HadPinnedHotel=true®ionId=-1&adults=2) ![Meeting facility](https://images.trvl-media.com/lodging/1000000/50000/45700/45626/702c4a43.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Majapahit Surabaya - MGallery Surabaya Center - Pool - Spa - Kids’ pool - Parking included 9.2 Wonderful 326 reviews £77 includes taxes & fees 14 Apr - 15 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=45626&PinnedHotelID=45626&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 6:00 AM to 8:00 PM, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/907e4f2f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Shangri-La Surabaya Surabaya - Pool - Hot tub - Spa - Kids’ pool 8.8 Excellent 248 reviews £61 includes taxes & fees 18 Apr - 19 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=9013&PinnedHotelID=9013&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/937ecccc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vasa Hotel Surabaya Surabaya - Pool - Spa - Kids’ pool - Parking included 9.0 Wonderful 154 reviews £60 includes taxes & fees 26 Apr - 27 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-26&endDate=2026-04-27&selected=16773509&PinnedHotelID=16773509&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/3a75437d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Surabaya Surabaya - Pool - Spa - Kids’ pool - Free Wi-Fi 10 Exceptional 56 reviews £121 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/117000000/116830000/116821600/116821507/fb1687cd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aloft Surabaya Pakuwon City Surabaya - Pool - Parking included - Free Wi-Fi - Restaurant 9.6 Exceptional 5 reviews £40 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=116821507&PinnedHotelID=116821507&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/b58a8f31.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Surabaya Surabaya Center - Pool - Hot tub - Kids’ pool - Parking included 9.2 Wonderful 459 reviews £85 includes taxes & fees 19 Apr - 20 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-19&endDate=2026-04-20&selected=895837&PinnedHotelID=895837&HadPinnedHotel=true®ionId=-1&adults=2) ![4 restaurants, breakfast, lunch, dinner served; Japanese cuisine ](https://images.trvl-media.com/lodging/1000000/30000/21300/21223/4eadf73f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bumi Surabaya City Resort Surabaya Center - Pool - Hot tub - Spa - Parking included 9.2 Wonderful 191 reviews £42 includes taxes & fees 26 Apr - 27 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-26&endDate=2026-04-27&selected=21223&PinnedHotelID=21223&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-21&endDate=2026-04-22&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=28546,39916323,40144880,15622804,45626) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Limo/town car service - Free self parking on site - Valet parking on site (IDR 50,000 per stay) - Limited on-site self and valet parking - Wheelchair-accessible parking and van parking available ### Food and drink - Daily buffet breakfast available 6 AM to 10 AM for a fee: IDR 340,000 per person - 3 restaurants - A bar/lounge - A coffee shop/cafe - Snack bar/deli ### Restaurants on site - Kafe Bromo - Kawi Lounge - Link at Sheraton - Lung Yuan - Sheraton Club Lounge ### Things to do - 24-hour pool access - Children's pool - Full-service spa - Gym - Outdoor pool - Outdoor pool (guest access) - Outdoor tennis court - Sauna - Shopping centre - Steam room ### Family friendly - Baby toys - Children's games - Children's pool - Children's toys - In-room cot - In-room refrigerator - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 8 meeting rooms - Business centre - Computer station - Conference centre (441 square foot of space) ### Outdoors - Barbecue grill - Garden - Pool loungers - Pool umbrellas - Terrace - Vegetable garden ### Full-service spa - 4 treatment rooms - Facials - In-room massages - Reflexology - Sauna - Spa open daily - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 15 accessible parking spaces - Accessible airport shuttle - Braille/raised signage - Doorbell and phone notification - Grab bar in bathtub (99 centimetre high) - Grab bar in shower - Handrails in stairways (51 centimetre high) - Lever door handles - Lift (150 centimetre wide door) - Low-height bed (70 centimetre high) - Low-height desk (70 centimetre high) - Low-height door lock - Low-height electrical sockets in bathroom - Magnifying mirror - Phone accessibility kit - Stair-free path to entrance - Valet for wheelchair-equipped vehicles - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (119 centimetre high) - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking - Wheelchairs on site ### More - 1 building - 28 floors - Art Deco architecture - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Built in 1995 - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas (fines apply) - No plastic coffee stirrers - Rooftop garden - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Free cot - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar - Refrigerator ### More - Air conditioning - Connecting rooms available - Desk - Desk chair - Electrical adapters - Energy-saving switches in guestrooms - Free daily newspapers - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone - Recycling - Soundproofed rooms - Water-efficient showers - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Express check-in available Minimum check-in age - 19 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for IDR 786500.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately IDR 340000 per person - Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4) - Valet parking fee: IDR 50000 per stay - Rollaway bed fee: IDR 786500.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 19 years old. This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention 24-hour pool access Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Sheraton Surabaya Hotel & Towers Sheraton Surabaya Towers Sheraton Surabaya Hotel & Towers Java Sheraton Surabaya Hotel And Towers Sheraton Surabaya Hotel Towers Sheraton Surabaya And Towers Sheraton Surabaya Hotel and Towers Hotel Sheraton Surabaya Hotel and Towers Surabaya Sheraton Surabaya Hotel and Towers Hotel Surabaya ## Frequently asked questions ### Does Sheraton Surabaya Hotel and Towers have a pool? ### How much does it cost to stay at Sheraton Surabaya Hotel and Towers? ### Is Sheraton Surabaya Hotel and Towers pet-friendly? ### How much is parking at Sheraton Surabaya Hotel and Towers? ### What time is check-in at Sheraton Surabaya Hotel and Towers? ### What time is check-out at Sheraton Surabaya Hotel and Towers? ### Does Sheraton Surabaya Hotel and Towers provide a shuttle to the airport? ### Where is Sheraton Surabaya Hotel and Towers located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Sheraton Surabaya Hotel and Towers Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 9.0 Location ### 9.2 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 201 8 - Good 115 6 - Okay 21 4 - Poor 12 2 - Terrible 3 ## Reviews Verified ### 10/10 Excellent #### Rebi 7 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean & Great Friendly Staffs ##### Rebi Stayed 3 nights in Aug 2025 Verified ### 10/10 Excellent #### Mike 29 Jan 2025 Liked: Amenities, property conditions & facilities Exceptional hotel with ver friendly staff and amazing food. ##### Mike Stayed 1 night in Jan 2025 Verified ### 10/10 Excellent #### Clayton 26 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice hotel with shopping and restaurants close by ##### Clayton Stayed 1 night in Jan 2025 Verified ### 10/10 Excellent #### Bharat 25 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Convenient location and very friendly staff. ##### Bharat Stayed 3 nights in Jan 2025 Verified ### 10/10 Excellent #### Alwiya 12 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best location, the hotel is close to all the attractions ##### Alwiya Stayed 2 nights in Sep 2023 Verified ### 10/10 Excellent #### SWANDAJANI 23 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly service, comfortable room ##### SWANDAJANI Stayed 1 night in Dec 2023 Verified ### 6/10 Okay #### Stephen 28 Jul 2024 Liked: Cleanliness, staff & service Close to the mall and a swimming pool. ##### Stephen Stayed 2 nights in Jul 2024 Verified ### 10/10 Excellent #### Manou 5 Jul 2024 Liked: Amenities Amazing if you have kids visit the mall close to the hotel. There was so much to do. ##### Manou Stayed 1 night in Jul 2024 Verified ### 8/10 Good #### Singgih 12 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Will like to share a staff name call Bodi very helpful and kind. ##### Singgih Stayed 2 nights in Mar 2025 Verified ### 10/10 Excellent #### John 11 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were very hospitable unmatched ##### John Stayed 10 nights in Sep 2023 Verified ### 10/10 Excellent #### John 18 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were helpful ##### John Stayed 5 nights in Oct 2023 Verified ### 10/10 Excellent #### Andy 1 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fine Stayed here for a business trip and it was all fine. Nice staff and rooms were nice. I suppose the only minor issue was the that showers had super low water pressure which may be an issue for somebody with long hair. But it wasn't so much of an issue for me. ##### Andy Stayed 2 nights in Jul 2025 Verified ### 10/10 Excellent #### Chin Huei 21 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I just stayed for 2 days. The view at the club room was beautiful in the evening. ##### Chin Huei Stayed 2 nights in Feb 2024 Verified ### 8/10 Good #### Jessica 24 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service provided. Friendly staff members. We received free upgrade and cake for birthday. It was a lovely surprise. The only negative feedback is the mosquitoes even though our room is on the 22nd floor! ##### Jessica Stayed 2 nights in Aug 2023 Verified ### 6/10 Okay #### Tsz Wai 22 May 2025 Liked: Staff & service Disliked: Property conditions & facilities Very old hotel, but staffs are very nice ##### Tsz Wai Stayed 2 nights in May 2025 Verified ### 10/10 Excellent #### eep 6 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities This nice hotel for stay ##### eep Stayed 1 night in May 2023 Verified ### 8/10 Good #### Alexander 27 Nov 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Check in and Breakfast staff were very friendly and helpful, many thanks an Alfany and his team at the breakfast buffet, it was delicious. A lot of restaurants with great food also in the nearby shopping mall. ##### Alexander Stayed 3 nights in Nov 2022 Verified ### 10/10 Excellent #### Nenny 26 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities all great, love the ambience ##### Nenny Stayed 2 nights in Nov 2023 Verified ### 10/10 Excellent #### Ramon 15 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities I stayed in the older condominium suites which was ok. It was nice 👌 ##### Ramon Stayed 2 nights in Aug 2024 Verified ### 10/10 Excellent #### Indra 19 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Strong recommended hotel in Surabaya The staff are nice and friendly , especially the staff from Bromo cafe . Chef Fitri , Mr. Jojok, Ms. Fitroh and Denny are giving good service, I am impressed . This is the strong reason I choose Sheraton Surabaya again for my long stay during my business trip. The location also very good , connecting with the mall. ##### Indra Stayed 1 night in Sep 2022 Verified ### 10/10 Excellent #### Nicolaas 18 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Super lounge Most friendly staff you can think. Bought upgrade for 2 to lounge, the free breakfast, high tea, enough very good food and snacks to skip dinner plus wine and drinks. Great value and super service of the lounge staff ##### Nicolaas Stayed 5 nights in Jul 2022 Verified ### 10/10 Excellent #### Kevin 9 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities Quiet ##### Kevin Stayed 2 nights in Mar 2024 Verified ### 2/10 Terrible #### PIN HAN 4 Mar 2023 Liked: Staff & service Disliked: Property conditions & facilities, room comfort the room is very smelly, condition really bad ##### PIN HAN Stayed 2 nights in Feb 2023 Verified ### 2/10 Terrible #### Weifang 11 Dec 2022 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Upon arrival, the front desk staff tried very hard to sell me that my booking of “premium room with two double beds”is indeed “a double room with two twin beds”. She tried very hard to convince my reservation, even after she checked my confirmation email from Expedia, was a double room, forget about “two double beds”. She spent more than five minutes to convince me 2 twin beds is a double room that was my reservation. Wasted my time a lot for me to explain what two double beds means. Can’t believe this can happen with Sheraton Hotel employees as I once was a senior management staff in Sheraton Pacific region hotels. ##### Weifang Stayed 2 nights in Dec 2022 Verified ### 8/10 Good #### CHUN CHENG 29 Nov 2025 Liked: Cleanliness, staff & service, amenities 我訂的客房，沐浴的地方，沒有活動的噴水，直接從牆壁上灑水下來，很不方便，請接待人員更換有手拿噴水的房間，需補升等房價。 我住那麼多酒店，浴室都有配備手拿噴水的。 喜來登泗水的房間，需改進有手拿噴水的設備。我又住7天，理應免費升等免加價才對。真不會做生意。 ##### CHUN CHENG Stayed 7 nights in Nov 2025 ### Expedia's Latest Trends ### Hotels > - [Lake house - 3 bedroom woking](https://www.expedia.co.uk/Woking-Hotels-House-Near-Lake-And-Green-Field.h68844863.Hotel-Information) > - [Abbey Hotel](https://www.expedia.co.uk/Dublin-Hotels-Abbey-Hotel.h973264.Hotel-Information) > - [All-Inclusive Hotels in Blackpool](https://www.expedia.co.uk/Blackpool-Hotels-All-Inclusive-Hotel.0-0-d619-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > - [5 Star Hotels in Abergavenny](https://www.expedia.co.uk/5Star-Abergavenny-Hotels.s50-0-d5610.Travel-Guide-Filter-Hotels) > - [Dar Eddaya Hôtel](https://www.expedia.co.uk/Khemis-Sidi-Yahya-Hotels-Dar-Eddaya-Hotel.h12591806.Hotel-Information) > - [Hotels in Slobozia](https://www.expedia.co.uk/Slobozia-Hotels.d3000020416.Travel-Guide-Hotels) > - [The Tangerine - A Burbank Hotel](https://www.expedia.co.uk/Los-Angeles-Hotels-The-Tangerine.h3510869.Hotel-Information) > - [Hotels in Chinatown](https://www.expedia.co.uk/Chinatown-Singapore-Hotels.0-n6005085-0.Travel-Guide-Filter-Hotels) > - [The Aiyana](https://www.expedia.co.uk/Pemba-Island-Hotels-The-Aiyana-Resort-Spa.h10039225.Hotel-Information) > - [Hotels in Miami](https://www.expedia.co.uk/Miami-Intl-Airport-Hotels.0-aMIA-0.Travel-Guide-Filter-Hotels) > - [Cheap Hotels in Bahamas](https://www.expedia.co.uk/Destinations-In-Bahamas-Budget-Hotels.0-0-d13-tBudgetHotels.Hotel-Filter-Destinations) > - [All-Inclusive Hotels near Kuredu Island](https://www.expedia.co.uk/Kuredu-Island-Hotels-All-Inclusive-Hotel.0-0-d6049827-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) ### Flights > - [Flights from Cannes (CEQ) to Vilnius (VNO)](https://www.expedia.co.uk/lp/flights/ceq/vno/cannes-to-vilnius) > - [Flights from Tremblay-en-France (CDG) to Newcastle-upon-Tyne (NCL)](https://www.expedia.co.uk/lp/flights/cdg/ncl/paris-to-newcastle) > - [Flights from Southend-on-Sea (SEN) to Lytham St. Anne's (BLK)](https://www.expedia.co.uk/lp/flights/sen/blk/london-to-blackpool) > - [Flights from Denham (MJK) to Carnarvon (CVQ)](https://www.expedia.co.uk/lp/flights/mjk/cvq/monkey-mia-to-carnarvon) > - [Flights from Paisley (GLA) to Wales (WAA)](https://www.expedia.co.uk/lp/flights/gla/waa/glasgow-to-wales) ### Cars ### Activities > - [Things to do in Wellawaya](https://www.expedia.co.uk/Things-To-Do-In-Wellawaya.d3000419235.Travel-Guide-Activities) ### Packages ### General > - [Visit Bideford](https://www.expedia.co.uk/Bideford.dx4570) > - [Visit Llandegfan](https://www.expedia.co.uk/Llandegfan.dx553248635149752081) ---