Title: Mercure Surabaya Grand Miram Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mercure Surabaya Grand Miram International cuisine and poolside cocktails await at this urban retreat in Surabaya's business district, where relaxation comes naturally ## Photo gallery for Mercure Surabaya Grand Miram ![Exterior - Mercure Surabaya Grand Miram (Surabaya)](https://images.trvl-media.com/lodging/1000000/60000/54100/54048/a592d722.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Mercure Surabaya Grand Miram (Surabaya)](https://images.trvl-media.com/lodging/1000000/60000/54100/54048/c536cb68.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 restaurants, breakfast, lunch, dinner served; international cuisine - Mercure Surabaya Grand Miram (Surabaya)](https://images.trvl-media.com/lodging/1000000/60000/54100/54048/84a06ecf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Café - Mercure Surabaya Grand Miram (Surabaya)](https://images.trvl-media.com/lodging/1000000/60000/54100/54048/3f4cde1a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge - Mercure Surabaya Grand Miram (Surabaya)](https://images.trvl-media.com/lodging/1000000/60000/54100/54048/49e145de.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Mercure Surabaya Grand Miram provides a peaceful escape from city bustle. Guests can enjoy spa treatments that restore energy after a day of meetings or relax at the poolside bar. The terrace offers city views and a perfect spot to unwind with a drink in hand. ## Reviews 7.8 Good ## Popular amenities - Pool - Hot tub - Spa - Parking included - Free Wi-Fi - Restaurant £23 includes taxes & fees 18 Feb - 19 Feb ## Room options ### Check availability for these dates Tonight [Feb 10 - Feb 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=54048&PinnedHotelID=54048&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=54048&PinnedHotelID=54048&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 11 - Feb 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=54048&PinnedHotelID=54048&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=54048&PinnedHotelID=54048&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 13 - Feb 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=54048&PinnedHotelID=54048&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=54048&PinnedHotelID=54048&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 20 - Feb 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=54048&PinnedHotelID=54048&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=54048&PinnedHotelID=54048&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 11 of 11 rooms ### View all photos for Classic Room, 1 King Bed ![Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/60000/54100/54048/4263c28e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 1 King Bed 8.0 Very good 2 reviews ### Highlights Soundproofed Fireplace Air conditioning Connecting rooms available Free cots/infant beds Fridge Free minibar items LED TV - 258 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Superior Room, 2 Single Beds, City View (Classic) ![Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/60000/54100/54048/66d097c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds, City View (Classic) ### Highlights Soundproofed Fireplace Air conditioning Connecting rooms available Free cots/infant beds Fridge Free minibar items LED TV - 257 sq ft - Sleeps 4 - 2 Single Beds ### View all photos for Deluxe Suite, 1 King Bed ![Deluxe Suite, 1 King Bed | Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/60000/54100/54048/b9245278.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 King Bed ### Highlights Separate dining area Separate sitting area Soundproofed Fireplace Air conditioning Connecting rooms available Free cots/infant beds Fridge - 516 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Privilege King Room, City View - 1 king size bed ![Privilege King Room, City View - 1 king size bed | Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/60000/54100/54048/586aa3f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege King Room, City View - 1 king size bed ### Highlights Soundproofed Fireplace Air conditioning Connecting rooms available Free cots/infant beds Fridge Free minibar items LED TV - 322 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Privilege Luxe King, Ideal for Family - 1 king size bed ![Privilege Luxe King, Ideal for Family - 1 king size bed | Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/60000/54100/54048/6297f9e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege Luxe King, Ideal for Family - 1 king size bed ### Highlights Soundproofed Fireplace Air conditioning Connecting rooms available Free cots/infant beds Fridge Free minibar items LED TV - 342 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Privilege Luxe Twin, Ideal for Family - 2 single beds ![Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/60000/54100/54048/66d097c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege Luxe Twin, Ideal for Family - 2 single beds ### Highlights Soundproofed Fireplace Air conditioning Connecting rooms available Free cots/infant beds Fridge Free minibar items LED TV - 344 sq ft - Sleeps 4 - 2 Single Beds ### View all photos for Classic Room, 2 Single Beds ![Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/60000/54100/54048/66d097c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 2 Single Beds ### Highlights Soundproofed Fireplace Air conditioning Connecting rooms available Free cots/infant beds Fridge Free minibar items LED TV - 258 sq ft - Sleeps 4 - 2 Single Beds ### View all photos for Superior Room, 1 King Bed, City View (Classic) ![Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/60000/54100/54048/4263c28e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, City View (Classic) ### Highlights Soundproofed Fireplace Air conditioning Connecting rooms available Free cots/infant beds Fridge Free minibar items LED TV - 257 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Privilege, Suite, 1 King Bed with Sofa bed ![Privilege, Suite, 1 King Bed with Sofa bed | Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/60000/54100/54048/6f75ced4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege, Suite, 1 King Bed with Sofa bed ### Highlights Separate dining area Separate sitting area Soundproofed Fireplace Air conditioning Connecting rooms available Free cots/infant beds Fridge - 581 sq ft - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Privilege, Twin Room, 2 Single Beds, City View ![Privilege, Twin Room, 2 Single Beds, City View | Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/60000/54100/54048/a963adfc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege, Twin Room, 2 Single Beds, City View ### Highlights Soundproofed Fireplace Air conditioning Connecting rooms available Free cots/infant beds Fridge Free minibar items LED TV - 322 sq ft - Sleeps 4 - 2 Single Beds ### View all photos for Studio Suite Room, Ideal for Family - 1 king size bed ![Studio Suite Room, Ideal for Family - 1 king size bed | Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/60000/54100/54048/97b6f92c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Suite Room, Ideal for Family - 1 king size bed ### Highlights Separate dining area Separate sitting area Soundproofed Fireplace Air conditioning Connecting rooms available Free cots/infant beds Fridge - 514 sq ft - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ## You may also like Ad ![Lobby lounge, pool views, open daily](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15630000/15622900/15622804/08491a85_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Four Points by Sheraton Surabaya, Tunjungan Plaza Surabaya Center - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.4 Exceptional 296 reviews £62 includes taxes & fees 13 Mar - 14 Mar [](https://www.expedia.co.uk/Surabaya-Hotels-Four-Points-By-Sheraton-Surabaya.h15622804.Hotel-Information?chkin=2026-3-13&chkout=2026-3-14&rm1=a2®ionId=3294&destination=Surabaya&destType=MARKET&latLong=-7.257472,112.752091&searchId=9ba71f13-433f-4793-ab8d-520154a2f9aa&top_cur=GBP) Ad ![Rooftop bar, al fresco dining, open daily](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/41000000/40150000/40144900/40144880/d0891894_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya - 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Pool - Kids’ pool - Parking included - Free Wi-Fi 8.2 Very good 70 reviews £31 includes taxes & fees 17 Feb - 18 Feb [](https://www.expedia.co.uk/Surabaya-Hotels-Novotel-Samator-Surabaya-Timur.h18023641.Hotel-Information?chkin=2026-2-17&chkout=2026-2-18&rm1=a2®ionId=3294&destination=Surabaya&destType=MARKET&latLong=-7.257472,112.752091&searchId=9ba71f13-433f-4793-ab8d-520154a2f9aa&top_cur=GBP) Ad ![View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/10000000/9830000/9827700/9827641/09554053_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ascott Waterplace Surabaya Surabaya - Pool - Kitchen - Washing machine - Parking included 8.6 Excellent 97 reviews £61 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Surabaya-Hotels-Ascott-Waterplace-Surabaya.h9827641.Hotel-Information?chkin=2026-2-22&chkout=2026-2-23&rm1=a2®ionId=3294&destination=Surabaya&destType=MARKET&latLong=-7.257472,112.752091&searchId=9ba71f13-433f-4793-ab8d-520154a2f9aa&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Mercure-Surabaya.h54048.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Mercure-Surabaya.h54048.Hotel-Information) ## About the area Located in Surabaya, Mercure Surabaya Grand Miram is in the city centre. Surabaya Town Square and Tunjungan Plaza are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Korea Park and Taman Bungkul. Travelling with kids? Consider Taman Hiburan Rakyat, or check out an event or a game at Lapangan Thor Stadium. Spend some time exploring the area's activities, including golfing. [Visit our Surabaya travel guide](https://www.expedia.co.uk/Surabaya.dx3294) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-7.28516%2C112.73933&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=p_sPwt33VtlBzN4-jF5DZjSPyYI=) Jl Raya Darmo 68 - 78, Surabaya, East Java, 60189 ### What's nearby - Taman Bungkul 7 min walk \- 0.4 miles - House of Sampoerna 9 min walk \- 0.5 miles - Lapangan Thor Stadium 12 min walk \- 0.7 miles - Surabaya Zoo 14 min walk \- 0.8 miles - Surabaya Plaza Shopping Mall 3 min drive \- 2.0 miles ### Getting around - Surabaya Gubeng Station 13 min drive - Ngagel Station 18 min walk - Surabaya (SUB-Juanda) 36 min drive ### Restaurants - Hurricane Grill 4 min walk - Pulau Sentosa, Seafood Market 1 min walk - Warung Bebek Mbak Roh 5 min walk - Pizza Hut 3 min walk - Coffee Cafe 2 min walk ## About this property ### Mercure Surabaya Grand Miram Upscale family-friendly hotel located in Surabaya Center You can look forward to a poolside bar, a corner/local shop and a free daily manager's reception at Mercure Surabaya Grand Miram. Treat yourself to a massage, aromatherapy or reflexology at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. In addition to a terrace and shopping on-site, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool and a children's pool, along with sunloungers - Free self-parking, plus valet parking (surcharge) - Buffet breakfast (surcharge), bike hire and motorhome/coach/lorry parking - A round-trip airport shuttle (surcharge), an electric car charging station and express check-out Room features All 257 rooms offer comforts, such as 24-hour room service and fireplaces, in addition to thoughtful touches, such as premium bedding and air conditioning. Extra conveniences in all rooms include: - Recycling, LED light bulbs and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and showers - LED TVs with cable channels - Wardrobes/cupboards, a personal chef and fridges ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/37000000/36800000/36799900/36799814/363881e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Movenpick Surabaya City Surabaya - Pool - Spa - Kids’ pool - Parking included 8.4 Very good 24 reviews £32 includes taxes & fees 27 Feb - 28 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=36799814&PinnedHotelID=36799814&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/20000000/19400000/19398000/19397963/4fa35e12.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Swiss-Belinn Airport Surabaya Sidoarjo - Pool - Spa - Free airport shuttle - Parking included 9.0 Wonderful 74 reviews £29 includes taxes & fees 15 Feb - 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Pool - Spa - Parking included - Free Wi-Fi £22 includes taxes & fees 24 Feb - 25 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=71036574&PinnedHotelID=71036574&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=54048&PinnedHotelID=54048&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=54048,36799814,19397963,27748478,8835287) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Electric car charging station on site - 24-hour return airport shuttle (surcharge) - Free self parking on site - Valet parking on site (IDR 50,000 per day) - RV/bus/lorry parking on site - Limited on-site self and valet parking ### Food and drink - Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 158,000 for adults and IDR 79,000 for children - 3 restaurants - A bar/lounge - A coffee shop/cafe - A poolside bar - Coffee and tea in common areas - Free daily manager's reception - Snack bar/deli ### Restaurants on site - Coffee Cafe - Ebisu - Lan Hua Chinese Restoran - Trimurti Restaurant ### Things to do - Bicycle rentals - Children's pool - Free children's club - Full-service spa - Health club - Hot tub - Library - Outdoor pool - Playground - Sauna - Shopping - TV in common areas ### Family friendly - Children's pool - Free children's club - Grocery/convenience store - In-room cot - In-room refrigerator - Laundry facilities - Outdoor pool - Playground - Rollaway/extra bed (surcharge) - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Grocery/convenience store - Guidebooks - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business centre - Computer station - Conference centre - Meeting rooms ### Outdoors - Barbecue grill - Garden - Picnic area - Pool loungers - Terrace - Vegetable garden ### Full-service spa - 7 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot stone massages - In-room massages - Manicures/pedicures - Reflexology ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Doorbell and phone notification - Front entrance ramp - Handrails in stairways - Hardwood flooring in room - Lever door handles - Lift - Pool access ramp on site - Visual fire alarm - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to lift - Wheelchairs on site ### More - 100% renewable energy - 14 floors - 2 buildings - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Comprehensive food waste policy - Comprehensive recycling policy - Fireplace in lobby - Humane treatment of captive wild animals - Local artist showcase - Local culture and ecosystem education - Locally-owned and organised tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Free cot - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - LED TV with cable channels ### Food and drink - 24-hour room service - Chef service - Electric kettle - Free bottled water - Free stocked minibar - Refrigerator - Restaurant dining guides - Tea bags/instant coffee ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Desk chair - Eco-friendly toiletries - Energy-saving switches in guestrooms - Fireplace - Iron/ironing board on request - LED lighting - Phone - Recycling - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: midnight Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for IDR 350000.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately IDR 158000 for adults and from IDR 79000 for children - Airport shuttle fee: IDR 220000 per vehicle (one way) - Valet parking fee: IDR 50000 per day - Rollaway bed fee: IDR 350000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property uses a grey water recycling system Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Mercure Hotel Surabaya Mercure Surabaya Surabaya Mercure Mercure Surabaya Hotel Mercure Surabaya Hotel Surabaya Mercure Surabaya Java Mercure Surabaya Mercure Surabaya Grand Miram Hotel Mercure Surabaya Grand Miram Surabaya Mercure Surabaya Grand Miram Hotel Surabaya ## Frequently asked questions ### Does Mercure Surabaya Grand Miram have a pool? ### How much does it cost to stay at Mercure Surabaya Grand Miram? ### Is Mercure Surabaya Grand Miram pet-friendly? ### How much is parking at Mercure Surabaya Grand Miram? ### What time is check-in at Mercure Surabaya Grand Miram? ### What time is check-out at Mercure Surabaya Grand Miram? ### Does Mercure Surabaya Grand Miram provide a shuttle to the airport? ### Where is Mercure Surabaya Grand Miram located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Mercure Surabaya Grand Miram Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 7.8 Location ### 8.0 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 19 8 - Good 44 6 - Okay 14 4 - Poor 6 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Simon 2 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### SURABAYA OCTOBER 2024 Really nice hotel. Rooms are good. Staff were all really super friendly and helpful. My only negative point was the prices in the hotel coffee shop. A beer was probably 3 times the cost of a bar outside so it felt like you were being ripped off to support the hotel and its staff. ##### Simon Stayed 3 nights in Oct 2024 ### 8/10 Good #### Kit 16 Oct 2025 Liked: Cleanliness, staff & service, amenities Okay for what you pay for ##### Kit Stayed 1 night in Oct 2025 ### 8/10 Good #### Simon 30 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### SURABAYA JULY 2023 Nice hotel in a good location in Surabaya CBD. Staff were also very firendly and helpful. Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long. ##### Simon Stayed 3 nights in Jul 2023 ### 8/10 Good #### marijke 13 Mar 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Was oké ##### marijke Stayed 2 nights in Mar 2024 ### 8/10 Good #### David 11 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars. ##### David Stayed 2 nights in Apr 2024 ### 6/10 Okay #### Dennis 9 Mar 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am! ##### Dennis Stayed 4 nights in Mar 2024 ### 8/10 Good #### Antonius 17 Aug 2024 Liked: Staff & service Disliked: Amenities, property conditions & facilities Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though. ##### Antonius Stayed 7 nights in Aug 2024 ### 6/10 Okay #### Michael 5 Aug 2023 Liked: Amenities Disliked: Property conditions & facilities The TV was not working and couldnt get a usb charger / was pretty dark in the room ##### Michael Stayed 1 night in Jul 2023 ### 4/10 Poor #### yoshio 7 Nov 2025 Disliked: Cleanliness, amenities, property conditions & facilities 名称はミラムではなくみラマｄす 設備が古くなってきており清掃が追いついていない ##### yoshio Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Ina 4 Jun 2025 Liked: Cleanliness Gut ##### Ina Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Verified traveller 27 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort tidak disediakan sikat gigi spt hotel lain ##### Verified traveller Stayed 1 night in Mar 2024 ### 8/10 Good #### CHUN-WEI 14 Jul 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### 平價優質的飯店 地點：可。 交通：普通，位於Jl. Raya Darmo 大路上是少數有完整人行道的路，有公車，交通繁忙。 硬體設備：佳，有電視，空間可，不提供一次性牙刷牙膏。浴廁大，熱水器溫控不大好，水量足，有乾式分離。床、被、枕舒適性佳。有游泳池、健身房等設施。 清潔：乾淨，臥房地板是貼皮木紋地板，床單被套均乾淨。 服務：優，員工訓練有素也積極處理問題。 周遭環境：安靜，雖然在車水馬龍的大路上，但飯店內並不會聽到聲音。 網路：可，有提供免費wifi ，速度不錯。 停車場：有。 早餐：豐盛，可選擇是否加早餐。 價格：便宜，CP值高。 ##### CHUN-WEI Stayed 3 nights in Jul 2023 ### 6/10 Okay #### Verified traveller 8 Oct 2021 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Dusty Room lacking maintenance We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience. ##### Verified traveller Stayed 1 night in Oct 2021 ### 4/10 Poor #### shingo 22 Feb 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort あまり対応よくない ##### shingo Stayed 2 nights in Feb 2021 ### 6/10 Okay #### Verified traveller 5 May 2019 Disliked: Cleanliness, property conditions & facilities 6박동안 객실 청소와 서비스 문제로 매우 불편했음. 타올부족으로 거의 매일 재요청을 해야했고 바닥청소도 깨끗하지 못했으며 세면대와 샤워부스는 배수가 잘 되지않아서 방을 바꿨음에도 불구하고 계속 막혀서 불편했음. 6박으로 체크인했는데 5박째 되는날 카드키가 안되서 연장해야했음. 같이 간 사람도 같은 문제가 있어서 카드키를 연장해야했음. ##### Verified traveller Stayed 5 nights in Apr 2019 ### 8/10 Good #### Verified traveller 14 Mar 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist ##### Verified traveller Stayed 3 nights in Mar 2019 ### 8/10 Good #### Wielanda 9 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### After all just 👌 It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty. ##### Wielanda Stayed 6 nights in Feb 2019 ### 8/10 Good #### KEKWEE 25 Jan 2019 Liked: Cleanliness, staff & service #### Mercure Surabaya review Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants ##### KEKWEE Stayed 2 nights in Jan 2019 ### 10/10 Excellent #### Verified traveller 24 Oct 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice hotel, decent price, close to downtown, friendly staffs. ##### Verified traveller Stayed 5 nights in Oct 2018 ### 8/10 Good #### Verified traveller 9 Sept 2018 Liked: Cleanliness, staff & service, room comfort スタッフが愛想良くて親切だった。部屋はトイレの便座が上げたままにできず座らないと用を足せないなど若干のメンテが必要。 ##### Verified traveller Stayed 2 nights in Sep 2018 ### 4/10 Poor #### weija, 印尼 12 Mar 2018 Disliked: Cleanliness, staff & service, room comfort #### 泗水美居 床單沒換有很大髒汙，早上8點服務生無故敲門，說要檢查廁所，我並沒有要求或通知要檢查廁所。昨天才搭飛機到泗水，一大早就被吵起來。 ##### weija Stayed 1 night in Mar 2018 ### 8/10 Good #### mohamed, malaysia 28 Dec 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The hotel is value for money Good hotel, friendly staff and good location. It is a bit crowded during day time but you can easily get a taxi or uber to go to various destination. ##### mohamed Stayed 1 night in Dec 2017 ### 8/10 Good #### John , Huissen 13 Nov 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Goed hotel Ligt vlak bij de luchthaven. Goed hotel met mooie uitstraling ##### John Stayed 1 night in Nov 2017 ### 8/10 Good #### Eko 30 Jun 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Family trip Nice & clean hotel, quiet, comfort. But not close to the restaurant for night dinner ##### Eko Stayed 1 night in Jun 2017 ### 6/10 Okay #### Verified traveller 18 Apr 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort not good.. the room view is not city view ..but a rusty wall ##### Verified traveller ---