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"The bathroom flooded as shower was blocked missed breakfast! Not been compensated. Only been given points not money for the additional breakfast I had to buy! "

"Stay at this hotel often, usually everything is perfect and I enjoy staying here often. This time on arrival, there seemed to be an odd smell in the corridor whe getting out the elevator, when I entered the room there was sliders in the bottom of the toilet and half a loo roll like it had been used and not cleaned. The rest of the room was clean as usual. When I returned back on the second day, the toilet was ‘running’, like the system was filling up with water but it never stopped. Had to flush the toilet a few times to clear. Think this was an off chance as I’ve never had it before- would stay again but disappointed with this stay."

"For a 4 star hotel the property needs some TLC, food standard is an issue hopefully the manager is dealing to it after we reported some issues, not quite good value for money"

"Lovely hotel staff very accommodating "

"The hotel was lovely—very clean, and the restaurant was excellent. However, our experience on arrival was disappointing. We were told check-in was at 4pm, but our room wasn’t ready, and we ended up waiting in reception for nearly an hour. We didn’t get into our room until after 5pm, which delayed our plans for the evening."

"Professional helpful staff, the room was very clean in Central of Cambridge. It was easy to get around. "

"It’s a hotel with a bed shower and toilet"

"Nice friendly staff good breakfast"

"Staff were okay. No enthusiasm or whatsoever and just literally gave us the welcome paper and that's it. Restaurant staff were slightly better as they were a bit more welcoming and helpful. Breakfast was basic and dry. We wanted to swim and use the pool with our baby but weren't allowed as they told us that there's only a time allowed for babies, however this wasn't explained to us upon checking in and a bit of consideration and 'hospitality' could go a long way as we requested that even a quick lounge would really be appreciated but nothing. Again, dry communication. "