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"Always made to feel at home here."

"Staff were very helpful, we had an incident with my lipstick on our bedroom carpet, the staff were amazing at sorting this out - unfortunately the carpet was probably the thing which let this stay down, as it was a bit worse for wear. However, the rest of the room and hotel was very nice. Breakfast was really good with plenty of choice of both cold and hot food. "

"An amazing weekend at the Grand - was there for our wedding anniversary that coincided with the Airbourne. Staff on the whole were amazing - the service was a bit intermittent at times, but it was a busy weekend for them so totally understand how difficult it is to get the resource right. We will definitely be back to stay again."

"Fantastic location. Lovely staff on the whole. Outside grassy area had a lot of cigarette butts which was unpleasant. Also outside seating on grass a few more options would be good. Most of the seats were really low. Will definitely be back."

"Very friendly reception staff. Extremely comfortable bed. Walls are a little thin, especially when there are little kids running around above, but that's hotels in general for you, earplugs are always on hand. Food was lovely, and plenty of gluten free options, even pie which is a very rare find. Not had time to try the spa. I'd stay again if I was in the area. "

"Stayed 1 night, last moment booking to see friends. Staff were welcoming & friendly, facilities in gym & pool were excellent. Comfortable & clean room & en suite. We ate in the bar restaurant in the evening & had breakfast. Food very nice. Would recommend & stay again. "

"We absolutely love this hotel with it's friendly staff. Nothing is too much trouble for them."

"Really recommend "

"I did a bad review in my second stay in the hotel. It was very disappointed even more the first stay was wonderful. I give them another try and they make it for the bad experience. So I give them back the 5* because they fix the problem and now I can said again that I recommend it and it will make your estay Wonderfull!!! "