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"Staff are excellent especially Neil on the reception desk. Pub across the road. City centre 10 minute walk. Room excellent too. Breakfast is also excellent aswell. Can't fault this hotel. "

"The rooms are clean the staff are excellent"

"Picanha Steak was over cooked. Requested medium-rare but came out medium-well. Breakfast ok, the staff who “greeted” me at the desk didn’t seem interested un customer service. Room lovely however, had one of the renovated rooms. Clean, and well decorated "

"Parking was easy. Very nice rooms for the price and a convivial bar."

"Hotel was nice enough but could not believe they wanted to charge us £15 each to use swimming pool because we booked through yourselves"

"The room was clean the staff were friendly "

"From the very warm welcome I received I knew I was going to experience a lovely stay. After a long days ride to Penrith to be greeted with a slice of delicious home made cake was a real treat. Paula & Marks purposeful choice of natural toiletries in the bathroom and top quality ingredients for the scrumptious vegetarian breakfast made this a memorable stay that I would very much like to repeat "

"We had a great stay. You literally could not find a better central location. The room was clean, well appointed and comfortable. The staff were friendly and helpful. We loved the pool and jacuzzi. Would definitely visit again. "

"Charged extra for parking - unacceptable at a motorway service station hotel imo."