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"The staff are a mix of fabulous and awful - some were so helpful and efficient and could not do enough but others were rather rude and snappy. The whole place needs a bit of TLC - wonderful beautiful building with some fabulous public rooms, statues and artwork but needs a good clean for example cobwebs and dust everywhere, chipped and peeling paint. The outside area is filthy - get a jetwash and clean it down - cushions on outside furniture yuck. The outside area in the second building near the function room had about 20 bags of dog poo in a bird bath and against a wall - no idea why but bit off putting to sit near. Bed was really comfortable and clean but lots cobwebs around windows and in wardrobe, coffee stains down the wall, two bulbs out in room, paper peeling off wall in big area. Breakfast was okay - very clean and tidy and cooked food looked great - the other areas ie fruit, cereals and bread/pastries not so great. Food from bar and restaurant was lovely and drinks were great - bar area really nice and great staff. This place could be fabulous but the manager/owners need to go and stay like a guest to see the issues - go round the hotel with a customer's eye and silly faults could be fixed. I would not stay here again as there are so many other options in Chester - real shame would love to see this hotel at its best."

"We had an amazing stay . The staff were wonderful extremely helpful and efficient . A really handy location too ,just a stones throw from the centre of Chester and overlooking the canal . Our room was very spacious too . Breakfast was very good and we loved the pool ,the sauna and gym . Overall fantastic"

"Excellent hotel. Comfortable rooms and good gym. "

"Very good value....friendly and efficient. "

"Great location, good facilities. Parking not easily accessible for those with walking difficulties- we were so lucky to get the only disabled bay. Staff were the most amazing attentive people we’ve met in a long time - can’t wait to return!! Even the housekeepers knew who we were - best hotel experIence ever!"

"Hotel and rooms was lovely, but what let it down a little was the quality of food( except breakfast, that was lovely)The burger was a cheap patty, only grilled on one side and without any colour on the other, the pizza was average, kids fish finger were cheap frozen fish fingers, the wild mushroom risotto though was very nice. Hotel very good overall, but food quality and preparations lets it down a bit."

"Lovely clean room....All the staff were so friendly....the breakfast was delicious too...will definitely stay again.... Thankyou..."

"Clean room lovely shower comfy bed "

"I paid just under £100 for one night, which felt a bit high for what was offered. The first thing I noticed was the bed — it was quite small, especially for two adults, and not particularly comfortable. There were also some maintenance issues. The drawers were broken or missing, so there was nowhere to store belongings. In the bathroom, the bath itself was very small, even for someone of a smaller build, and the layout was awkward — opening the door would hit the toilet, and it wouldn’t shut properly. Additionally, some of the bathroom tiles were broken, which made the space feel a bit worn and in need of repair. Overall, the stay was okay, but there’s definitely room for improvement, particularly considering the price."