Square Santa Ponsa

Todo excelente atenciones A+ mantenimiento, limpieza. Solo me quedé 1 moche

The hotel was okay overall it was rather dated, but clean. Unfortunately, the experience was let down by the staff, who were quite rude and unwelcoming. We were initially told we could have a late checkout, only for Beatrice to later refuse to honour this. When I offered to book an additional night through Expedia, I was told not to bother as she would not allow us to check in anyway. To make matters worse, our VIP package included sparkling wine, which was also refused. Very disappointing customer service and certainly not the service expected. Sadly, I wouldn’t return or recommend