Search Chalets in Southwestern Ontario

"Pros: The pool was a highlight for our family; our kids (13 and 9) had a great time, especially on the slide, which was their favourite part. It did get busy, but that was expected. We loved that our room had a balcony overlooking the pool, and the warm, humid air helped our swimsuits dry quickly. The bathroom had both a tub and separate a shower with a seat, which my son thought was great. We stayed in a Junior Queen suite, and overall, the room met our needs. Cons: On our first night, the pool closed early due to an issue, which was very disappointing as we had planned a late night swim all day. That same evening, a fire alarm resulted in an evacuation. My husband and daughter were in the pool area and were directed to an upper outdoor deck where they couldn’t exit. It was cold, and it raised concerns about what would have happened in a real emergency. The lifeguards were friendly, but they didn’t appear to actively monitor swimmers consistently. While there are signs stating the pool is unsupervised (and we always supervise our children), it felt odd given that lifeguards were present. Lastly, the sofa bed was extremely uncomfortable, far beyond what we expected. None of us slept well while trying to get the kids settled."

"This is not really a pet friendly hotel has stayed at so many others that are so much better!!!! Before we even unloaded the car we knew a dog was there!! The receptionist was borderline rude!! And so slooooowwww!! "

"Easy check in, very clean rooms. The rooms are a good size and it was very quiet."

"Upon check in there were two guest stuck inside an elevator,. We had requested a late check out for 1:00pm and they locked out the key at 12p’, and when we approached the front desk they were very rude and unprofessional with how they handled the situation. There was a large group of people partying in the room adjacent to ours until 4am, we had to call the front desk to have security sent to the room. I was here for a business meeting and had to be up at 7am. It was my first and last visit, I will definitely not be returning here. Not worth the money. "

"We had a great stay, the room was very comfortable, clean and well maintained. I had called ahead and asked for a kettle in the room which was not provided but it was okay, we just did without. It is a very nice, quiet and clean property. Thank you. "

"Fantastic hotel to stay! Better service than some 5 start resorts i have stayed! Will definitely stay again! "

"Great location, beautiful view of the waterfront. "

"Clean and comfortable room, but we stayed 2 nights and didn’t realize we had to ask for fresh towels and more coffee. No pen and paper in room. Front desk didn’t know there was water for filling water bottles in gym. We were told there was nowhere to get water. Breakfast didn’t start until 7:30 which was a little late for us as we had to leave by 8 for a function. Staff was friendly. Hotel needs updating in main area, but room was quiet and comfortable."

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