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"First impressions can make or break a stay. When pulling up to check in, the valet attendant lets you know you can’t park in the front and is less than helpful when asking where to park so you can check in. The resort is pretty big and it isn’t obvious where to park and you can’t park until you get your key from checking in. The resort does not take cash but many of the employees prefer cash tips, plan to charge to your room. There is a 45$ night resort fee as well as 28 self parking or 36 for valet nightly parking charge. I wish it was included in the original price so there aren’t hidden surprises. There is an amazing hot tub on the roof and you can watch spectacular sunsets. The roof pool is only 4 feet deep but beautiful. The downstairs pool is nice and a bit deeper. The pools did close randomly for private events and we did have to change plans more than once. Restaurants are okay but have limited options and aren’t always open, food is delicious. They are varied hours and days of operation. You may think you are going to eat a specific meal and looking forward to it but it may not be open on that day or at that particular time. There are many bar areas. The rooms are okay, good size and clean. We were on the top floor of the main building and the water in the shower was scorching hot. If you like it hot, hot, then you will enjoy. If you don’t then only a trickle of water so you don’t burn yourself. Everyone is friendly. It is okay but was a bit disappointed at times."

"Loved the hotel, pool, staff and location"

"The staff was very courteous and helpful. Nice pool area."

"A would love to say our stay was terrible to keep this hidden gem to ourselves but can not lie Hotel was one of the nicest cleanest quiet facilities I have ever stayed Every one of the staff was absolutely great and plan on utilizing as a long term stay option is in the hub of everything"

"Nice."

"This place is absolutely disgusting… I have stayed at the one in Hollywood Florida which was awesome.. it’s not safe, I had two men follow me up to my floor. I had to leave a day early because I was so scared. I told the staff and they could have cared less. They were too busy talking about their nightly plans… DO NOT STAY HERE"

"The staff was wonderful and friendly. Room was super clean and beautiful."

"Yes "

"The staff at this place were EXTREMELY rude except for the staff that checked us in one out! We had breakfast at the Sundeck, the food was not made fresh it was prepared ahead of time and there was a confrontation between a staff member and a customer in we actually thought that someone was going to get hurt! Pretty unbelievable that we witnessed this, it made us feel very uncomfortable! This resort is EXTREMELY noisy so if you want a place to relax and be treated with respect from the staff, Lani Kai is not the place for you! On Sunday half the restaurants closed early! The bartenders down at the beach bar were standing around and totally ignored us!! (SO RUDE)!! Grateful we only stayed for one nice!! I would not waste my hard earned money at this place unless you like loud noisy rooms and rude unprofessional staff!!"