Ratings based on 385 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco CA

Perfect location

Posted 17-May-2017
Pros: location, staff, cleanliness
Cons: furniture could be updated a bit, beds were extremely hard.
Location: Sorrento is a small seaside town with the town square a block from hotel. Tons of restaurants and shopping all nearby.
Perfect location in the heart of Sorrento with nice views of the water from the rooftop restaurant. Hotel is within walking distance of the train station and ferry launch with tons of shopping and restaurants all nearby. Hotel staff is extremely friendly and the breakfast each morning was abundant with something for everyone. Hotel is slightly dated, but that’s also part of the charm. Only downside was bed was a board to sleep on.
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Beautiful views close to marina and downtown

Posted 17-May-2017
The hotel is absolutely beautiful. The staff was friendly and helpful. The only issue was the bed was two smaller ones pushed together - but that seems typical in Italy. We booked the Amalfi coast tour through the hotel - amazing! The breakfast buffet was vast and had a good variety. The views from the rooftop were breath-taking. Close to downtown with lots of restaurants and shopping. We would definitely stay there again when we go back to Sorrento. Note: American hair dryers not good for Italy.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-May-2017
This hotel was great! The staff was wonderful - Especially Antonio! He is what hospitality is all about. The food was great, the service was great, everything about our stay was wonderful and we will definitely be coming back again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel right by the Sea.

Posted 02-May-2017
Pros: Everything except the view in my room.
Cons: The view in my room.
Location: Central location with lots to do in Sorrento.
Great hotel location. Lovely decor, love the tiles on the floor in my room. room was small but comfortable, didn't have any view as it was promised in my itinerary. Staff was wonderful, breakfast buffet was delicious & something out of a story book. The dishes were so cute & royal. The hotel is in beautiful condition, they have the cutest lounge areas, wonderful pool. Overall this hotel is wonderful.
4 out of 5
Recommended
for Families
by A verified traveller from UK

Nice hotel very welcoming

Posted 23-Apr-2017
Great hotel, nice friendly, helpful staff. Great Breakfast and only a couple of minutes walk to the centre of town. Rooms are not soundproof as you can hear your neighbours. Family friendly.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Short Family Trip

Posted 16-Apr-2017
Pros: Great location, value for money, excellent staff, friendliness, cleanliness and food. We loved the bedtime chocolates and bed preparation by the maids
Cons: A couple more english speaking channels on the TV might not go a miss - just news channel. We thought our daughter may have returned fluent in Italian
Location: Walking distance to the town centre, with all the shops, cafe's, bars and restaurants you could wish for. Train, bus and boat rides nearby also.
The hotel was great, easy reach walking distance into Sorrento centre which was exactly what I wanted. The staff were fantastic as this was a special trip to celebrate our 10th year Wedding Anniversary. We originally got married in Sorrento and our friends had stayed at the hotel previously. I had emailed the hotel on a few occasions prior to our trip making sure everything went as smoothly as possible and they always got back to me, which is a great plus in my book. They even had a bottle of Spumante on ice in our room when we arrived which they had emailed me about!! I booked a family room with a sea view and the room we had been allocated was in the centre of the hotel over looking the small park area at the front of the hotel with a fantastic sea view to the side. The reception staff made us feel like their absolute special guests making our trip ever more special and memorable. The breakfast dining is something to always look forward too in Italy, so thanks to Antonio and his team also. It was a surprise trip that I had organised for my wife and daughter. So all I can say is Brilliant !!!!!! and Thank you! We all had a fantastic time.
4 out of 5
Recommended
for Everyone
by A verified traveller from S

Lovely hotel in a very convenient and pretty spot!

Posted 10-Apr-2017
Lovely hotel, wonderful staff couldn't do enough to help us! Our room was upgraded to give a beautiful sea view. We arrived on the first day of the season so the beaches weren't open yet, and the pool was freezing, but we still enjoyed the roof terrace with beautiful views over Sorrento.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kent

Lovely hotel near beach and town centre

Posted 09-Apr-2017
Great staff ..Friendly and helpful with good ideas on where to go.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel in Sorrento

Posted 07-Apr-2017
Very simply this hotel is superb. Staff were all so friendly, rooms are lovely and the breakfast was stunning
5 out of 5
Recommended
for Everyone
by A verified traveller from Royal Wootton Bassett

Great hotel in excellent location

Posted 01-Nov-2016
Pros: Staff are excellent. Breakfast has a large selection of both hot and cold food, with a small oven to warm up croissants, pancakes etc. Location great.
Cons: Only disappointment was closure of roof terrace for repairs to storm damage.
Location: Close to main square and the streets that lead from it, giving access to many restaurants and shops. 10/15 min walk from bus / train station.
Stayed for a week, with two rooms next door to each other, on the 4th floor. This was arranged by the hotel following my request when booking. Amazing view over the bay with Vesuvius in the background. Great location in a small green area, and only a couple if minutes from the main square, shops, restaurants etc, and only 15 mins walk from bus/ train station. Breakfast has a good selection, with staff polite and attentive. Rooms comfortable ( very firm beds might not be right for everyone though) Staff always offering to help and wishing you good morning or evening. Very close to public garden area where there is a lift to the port area for boat trips / ferries. Only disappointment was the closure of the Roof terrace, due to storm damage the previous week, and was under repair.