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Palazzo Caracciolo Naples

4.0 star property
Luxury hotel with fitness centre and steam room

Choose dates to view prices

Photo gallery for Palazzo Caracciolo Naples

Indoor pool
Lobby
Front of property
Premium bedding, minibar, in-room safe, desk
Breakfast, lunch and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Parking available
The current price is £131
includes taxes & fees
13 Jul - 14 Jul

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Eco-friendly toiletries
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed - king
Premium bedding
Private bathroom
  • 258 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

LCD TV

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed - king
Premium bedding
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Duplex)

LCD TV

Junior Suite, 1 King Bed (Duplex)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed - king
Premium bedding
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds (Scaramanzia)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Single Beds (Scaramanzia)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
  • 667 sq ft
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Terrace

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Eco-friendly toiletries
  • 205 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Family Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Eco-friendly toiletries
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 Single Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 Single Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Eco-friendly toiletries
  • 183 sq ft
  • Sleeps 1
  • 1 Single Bed

View all photos for Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Eco-friendly toiletries
  • 183 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, Multiple Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Multiple Beds

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Eco-friendly toiletries
  • 258 sq ft
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Single Beds (Duplex)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Single Beds (Duplex)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
  • 431 sq ft
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed (Nobili)

LCD TV

Junior Suite, 1 King Bed (Nobili)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed - king
Premium bedding
  • 452 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Family Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Eco-friendly toiletries
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Eco-friendly toiletries
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Eco-friendly toiletries
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Queen Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed - queen
Premium bedding
  • 431 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Terrace

Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed, Terrace

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Eco-friendly toiletries
  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
Via Carbonara 112, Naples, NA, 80139

What's nearby

  • Spaccanapoli - 8 min walk - 0.5 miles
  • Naples National Archaeological Museum - 12 min walk - 0.7 miles
  • Port of Naples - 20 min walk - 1.1 miles
  • Molo Beverello Port - 3 min drive - 1.6 miles
  • Via Toledo - 3 min drive - 1.6 miles

Getting around

  • Piazza Cavour Station - 7 min walk
  • Naples (INP-Naples Central Rail Station) - 13 min walk
  • Naples International Airport (NAP) - 56 min drive

Restaurants

  • ‪Insolito La Pizzeria Gourmet - ‬3 min walk
  • ‪Lombardi 1892 - ‬7 min walk
  • ‪Pasticceria Capriccio di Capparelli R. - ‬2 min walk
  • ‪Caffe Foria - ‬6 min walk
  • ‪È pronto o mangià - ‬5 min walk

About this property

Palazzo Caracciolo Naples

Luxury upscale hotel near Spaccanapoli
Located close to Naples Underground and Naples National Archaeological Museum, Palazzo Caracciolo Naples provides a terrace, a coffee shop/cafe and a garden. For some rest and relaxation, visit the steam room. The on-site restaurant offers breakfast, lunch and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free WiFi in public areas.
You'll also find perks such as:
  • An indoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge)
  • A porter/bellboy, a TV in reception and tour/ticket information
  • A computer station, concierge services and multilingual staff
  • Guest reviews speak highly of the helpful staff
Room features
All 145 rooms have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and bidets
  • LCD TVs with premium channels
  • Daily housekeeping, desks and desk chairs

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, German, Italian, Spanish

Similar properties

Front of property

Royal Continental Hotel Naples

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
8.4 out of 10, Very good, 1,268 reviews
The price is £144
includes taxes & fees
3 Aug - 4 Aug
Royal Continental Hotel Naples

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Valet parking on site (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Lift (79 centimetre wide door)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1500
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 September to 30 April:
  • Swimming pool
The following facilities are closed on Monday and Sunday:
  • Full-service spa
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 5 kg per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 150 per stay
  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 15 per person
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: EUR 30 per day
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT063049A13CX7WUL5
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
Guests under 14 years old are not allowed in the fitness facility or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

MGallery Caracciolo Napoli
MGallery Palazzo Caracciolo Napoli
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Napoli MGallery Collection
Palazzo Caracciolo Napoli MGallery Collection Hotel
Palazzo Caracciolo Napoli MGallery Collection Hotel Naples
Palazzo Caracciolo Napoli MGallery Collection Naples
m Gallery Palazzo Caracciolo Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel
Palazzo Caracciolo Napoli MGallery Sofitel Naples
Palazzo Caracciolo Napoli MGallery Sofitel
Palazzo Caracciolo Napoli
Palazzo Caracciolo Naples Hotel
Palazzo Caracciolo Naples Naples
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Naples Hotel Naples

Frequently asked questions

Does Palazzo Caracciolo Naples have a pool?

Yes, this property has an indoor pool. The swimming pool is closed seasonally each year from September 1 until April 30.

How much does it cost to stay at Palazzo Caracciolo Naples?

As of 6 Jul 2025, prices found for a 1-night stay for 2 adults at Palazzo Caracciolo Naples on 13 Jul 2025 start from £130.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palazzo Caracciolo Naples pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 5 kg per pet. There's a fee of EUR 20 per pet, per day. Service animals are exempt from fees.

How much is parking at Palazzo Caracciolo Naples?

Valet parking is available for EUR 30 per day.

What time is check-in at Palazzo Caracciolo Naples?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Palazzo Caracciolo Naples?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Does Palazzo Caracciolo Naples provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 30 per vehicle applies.

Where is Palazzo Caracciolo Naples located?

Located in Naples City Centre, this luxury hotel is within a 10-minute walk of Castel Capuano and Spaccanapoli. Naples Underground and Naples National Archaeological Museum are also within 15 minutes. Piazza Cavour Station is 7 minutes by foot and Principe Umberto Tram Stop is 9 minutes.

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Palazzo Caracciolo Naples Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 473 out of 1000 reviews
Rating 8 - Good. 369 out of 1000 reviews
Rating 6 - Okay. 100 out of 1000 reviews
Rating 4 - Poor. 33 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
The rooms are very clean and comfortable! The staff is very nice and helpful.
Stayed 1 night in May 2025

8/10 Good

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was memorable being in such a historic building. We had a nice evening in the bar in the covered courtyard. Our room was good and we had what we needed.
Stayed 2 nights in Jun 2025

10/10 Excellent

Janine Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, clean room,
Stayed 4 nights in Apr 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place to stay if you want a nice hotel with big rooms and friendly staff. The area around it is not great but the staff helped us get taxis and it felt safe while on the grounds. Breakfast was very good but not amazing. Taxis about 15 Euros to get to most places My brother stayed at the Renaissance which seemed like a nicer hotel (great upstairs rooftop bar/restaurant) but he paid $200 more per night. We were in town for his son’s event so he wanted a fancy place
Stayed 2 nights in Jun 2025

4/10 Poor

Stacy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel needs some work. Our ac unit barely worked and we couldn’t open the window, so our room was incredible hot and stuffy. The facilities need to be renovated. There’s worn out furniture in the hallway, tile falling off in the bathroom. The one positive was that the staff was amazing! Hilton needs to put some money into this hotel because it has the potential to be great. The courtyard area is nice and a quiet relief from the extremely noisy city.
Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun trip!

Great place to stay. Traffic noise was evident but quieted down substantially by 9pm. We would stay here again.
Stayed 2 nights in Nov 2024

6/10 Okay

Hannah

Liked: Cleanliness
Disliked: Staff & service
Rooms were okay, they were clean and served a purpose. Would not recommend Naples to anyone - it is very disappointing as a city and not as nice as the other cities in Italy. There is very high unemployment in Naples, graffiti everywhere and rubbish overflowing. The front desk was rude on arrival and the waitress at breakfast was very rude to us when we explained that we had free breakfast and had paid extra for this online - she phoned the front desk and spoke in Italian to him saying “free breakfast, bla bla bla” which was extremely rude. We then had to go to the front desk to clarify and he was also rude and spoke in Italian to a bystander (presumingly about us by the tone of his voice). They do not seem to like the English very much there. Go to Sorrento - it is absolutely lovely, the people there are friendlier, the atmosphere is wonderful, food is better and the sunsets are stunning.
Stayed 3 nights in May 2025

10/10 Excellent

Smita

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Guill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A royal gem in Naples

Let me start with the fact that I don’t like Naples. But this hotel is like an island inside the not so inviting city. Used to be a real palace that turned into a luxurious hotel. When you walk to your room you really feel the royal atmosphere. Everything is new, clean and of excellent design, inside and outside the room. And the service is one of the best I’ve seen in many countries. The perfect choice if you ever in Naples.
Stayed 1 night in Jan 2025

10/10 Excellent

Laith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people there and the hotel is perfect from everything
Stayed 1 night in Mar 2024

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff.
Stayed 1 night in Aug 2024

10/10 Excellent

shant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Friendly service Great beds.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jackie

Liked: Staff & service, property conditions & facilities, room comfort

Naples Everyday

WE were very happy and impressed with the room and service.
Stayed 2 nights in Aug 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, would definitely stay here again
Stayed 3 nights in Mar 2024

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Stay here if you are in naples. I will be back....promise!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in Naples. The staff was very helpful and accommodating. Excellent buffet breakfast! Walkable to most tourist attractions.
Stayed 2 nights in Jun 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best sleeping bed with great pillows, felt like we were sleeping on a cloud!!
Stayed 1 night in May 2024

6/10 Okay

olivier

Liked: Cleanliness, property conditions & facilities

Great location, lack of international comfort

Centrally located, the hotel is within walking distance of the historical center. Room was large but mattress was not great. TV had no foreign speaking channel at all, which is surprising for a Hilton hotel and one for business people. Also only one international plug in the room.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend to friends and family

Was a great place to stay, close to the main station and the main sights, but not too close. Staff were all really helpful and professional
Stayed 1 night in May 2024

10/10 Excellent

Carlos Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is Strategically located, mear downtown at the same time far enough to provide silencie and confort. The hotel provides a very good breakfast. The hotel staff suportes in all questions and needs. In case in Naple no doubt in use their services again.
Stayed 5 nights in Sep 2024

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location for our pirposes
Stayed 3 nights in Mar 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful. Beautiful hotel. Great restaurant
Stayed 1 night in Sep 2023

2/10 Terrible

kai

Disliked: Cleanliness, staff & service, property conditions & facilities
Fell down the narrow stair in our room Water was to hot Staff was rude Super hot in the room
Stayed 1 night in Dec 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Easy walk from the train station and close to everywhere we wanted to go. The hotel was clean, rooms were nice - all in all a great place and we would return.
Stayed 2 nights in Jun 2023

2/10 Terrible

Faiz

Disliked: Staff & service, amenities, property conditions & facilities
First off the room was nothing like the pictures. Next, literally loose tiles in the bathroom. Next, no hot water in the shower. So many more issues but I will be taking it up with Expedia how they are allowing this hotel to operate on their platform. And Hilton, is there no quality control? How this hotel is still operating is beyond me. The staff was more interested in socializing among themselves rather than addressing their guests, and when they would have a break between their chit chatting they would be rude to the guests. Literally the worst stay I have ever had anywhere in Europe. Avoid like the plague.
Stayed 2 nights in Mar 2025