Title: The Lake Suite Ko No Sumika Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Lake Suite Ko No Sumika Family-friendly hotel with 2 restaurants and 15 indoor pools ![Corner Terrace Room with Private Open-air Hot Spring Bath | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/34000000/33340000/33334700/33334695/d7e38757.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/34000000/33340000/33334700/33334695/d531f333.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/34000000/33340000/33334700/33334695/c6e7552a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Massages](https://images.trvl-media.com/lodging/34000000/33340000/33334700/33334695/7c67e6e0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail](https://images.trvl-media.com/lodging/34000000/33340000/33334700/33334695/bc3b67f8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Lake Suite Ko No Sumika sits near Lake Toya, providing a peaceful getaway with its outdoor mineral hot spring and sauna. Guests start their day with a breakfast buffet, spend time on the terrace, and have access to both a gym and 15 indoor pools for recreation. 9.4 Exceptional ## Popular amenities - Gym - Spa - Bar - 24/7 front desk - Pool - Breakfast included ## Room options ### Check availability for these dates Tonight [Nov 3 - Nov 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=33334695&PinnedHotelID=33334695&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=33334695&PinnedHotelID=33334695&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 4 - Nov 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=33334695&PinnedHotelID=33334695&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=33334695&PinnedHotelID=33334695&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=33334695&PinnedHotelID=33334695&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=33334695&PinnedHotelID=33334695&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=33334695&PinnedHotelID=33334695&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=33334695&PinnedHotelID=33334695&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 5 of 5 rooms ![ Universal Terrace Room with Private Open-air Hot Spring Bath | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/34000000/33340000/33334700/33334695/04439662.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Universal Terrace Room with Private Open-air Hot Spring Bath ### Highlights Terrace Air conditioning Heating Flat-screen TV Separate bath and shower Private bathroom Deep-soaking bath Hairdryer - Sleeps 2 - 2 Single Beds ![In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/34000000/33340000/33334700/33334695/18e92f72.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Terrace Room with Private Open-air Hot Spring Bath for 4 Guests ### Highlights Terrace Air conditioning Heating Flat-screen TV Separate bath and shower Private bathroom Deep-soaking bath Hairdryer - Sleeps 4 - 2 Single Beds and 1 Double Sofa Bed ![In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/34000000/33340000/33334700/33334695/18e92f72.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Terrace Room with Private Open-air Hot Spring Bath for 3 Guests ### Highlights Terrace Air conditioning Heating Flat-screen TV Day bed Separate bath and shower Private bathroom Deep-soaking bath - Sleeps 3 - 2 Single Beds ![Garden Terrace Room with Private Open-air Hot Spring Bath | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/34000000/33340000/33334700/33334695/774d0965.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden Terrace Room with Private Open-air Hot Spring Bath 10.0 Exceptional 1 review ### Highlights Terrace Air conditioning Heating Flat-screen TV Day bed Separate bath and shower Private bathroom Deep-soaking bath - Sleeps 3 - 2 Single Beds ![Corner Terrace Room with Private Open-air Hot Spring Bath | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/34000000/33340000/33334700/33334695/09e44a15.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Corner Terrace Room with Private Open-air Hot Spring Bath ### Highlights Terrace Air conditioning Heating Flat-screen TV Separate bath and shower Private bathroom Deep-soaking bath Hairdryer - Sleeps 4 - 2 Single Beds and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSobetsu-Hotels-The-Lake-Suite-Ko-No-Sumika.h33334695.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSobetsu-Hotels-The-Lake-Suite-Ko-No-Sumika.h33334695.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.56533%2C140.83331&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Hqjpdcsfh4pbggVJaJljPssX6DM=) 7 Toyakoonsen, Sobetsu, Hokkaido, 049-5731 #### What's nearby - Toyako Onsen - 1 min walk - 0.0 miles - Lake Toya - 4 min walk - 0.3 miles - Toyako Hot Spring - 2 min drive - 1.1 miles - Usuzanfunka Memorial Park - 2 min drive - 1.5 miles - Showashinzan Ropeway - 6 min drive - 3.4 miles #### Getting around - Toya Station - 14 min drive - New Chitose Airport (CTS) - 94 min drive #### Restaurants - ‪Blossom Coffee - ‬9 min walk - ‪岡田屋 - ‬17 min walk - ‪でめきん食堂 - ‬13 min walk - ‪Mogmog - ‬13 min walk - ‪牛助 - ‬19 min walk ## About this property ### The Lake Suite Ko No Sumika Family-friendly hotel near Lake Toya Located close to Toyako Hot Spring, The Lake Suite Ko No Sumika provides a free breakfast buffet, an outdoor mineral hot spring (onsen) and a terrace. For some rest and relaxation, visit the sauna. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a gym. Other perks include: - 15 indoor pools and a children's pool, along with a lazy river, a waterslide and pool umbrellas - Free self-parking - A 24-hour front desk and a lift Room features All 80 rooms feature comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes. More amenities include: - Deep-soaking baths, free toiletries and hairdryers - Flat-screen TVs with cable channels - Heating, daily housekeeping and phones ## Similar properties ![Hot springs](https://images.trvl-media.com/lodging/17000000/16370000/16360100/16360038/4ca78b96.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Lake View Toya Nonokaze Resort Toyako - Spa - Parking included - Free WiFi - Restaurant 9.2 Wonderful 591 reviews £269 14 Nov - 15 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=16360038&PinnedHotelID=16360038&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/91000000/90620000/90616300/90616294/714176f3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lake Toya Tsuruga Resort Hikari no uta Sobetsu - Spa - Parking included - Free WiFi - Restaurant 9.6 Exceptional 35 reviews £288 13 Nov - 14 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=90616294&PinnedHotelID=90616294&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/24000000/23900000/23896800/23896791/a30b4668.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### WE Hotel Toya Toyako - 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Spa - Parking included - Free WiFi - Restaurant 8.0 Very good 239 reviews £100 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=18116803&PinnedHotelID=18116803&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/7000000/6140000/6133000/6132941/be26e3ba.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Toya Sun Palace Resort & Spa Sobetsu - Pool - Spa - Kids pool - Waterslide 7.6 Good 250 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=6132941&PinnedHotelID=6132941&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site parking - Wheelchair-accessible parking available ### Food and drink - Free buffet breakfast - 2 restaurants - A bar/lounge ### Things to do - 15 indoor pools - Children's pool - Full-service spa - Gym - Lazy river - Sauna - Waterslide ### Family friendly - 15 indoor pools - Children's pool - Lazy river - Waterslide ### Conveniences - 24-hour front desk ### Guest services - Housekeeping (daily) ### Outdoors - Garden - Pool umbrellas - Terrace ### Full-service spa - Massage - Public outdoor mineral hot springs (onsen) - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Deep soaking bathtub - Free toiletries - Hair dryer - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - Flat-screen TV with cable channels ### More - Air conditioning - Heating - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 7:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Guests booked in Half Board rates must check-in by 7 PM to receive dinner. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 10:00 AM to 9:00 PM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities ### Property is also known as Lake Suite Ko No Sumika Hotel Sobetsu Lake Suite Ko No Sumika Hotel Lake Suite Ko No Sumika Sobetsu Lake Suite Ko No Sumika The Suite Ko No Sumika Sobetsu The Lake Suite Ko No Sumika Hotel The Lake Suite Ko No Sumika Sobetsu The Lake Suite Ko No Sumika Hotel Sobetsu ## Frequently asked questions ### Does The Lake Suite Ko No Sumika have a pool? > Yes, this property has 15 Indoor pools and a children's pool. Pool access is from 10:00 AM to 9:00 PM. ### Is The Lake Suite Ko No Sumika pet-friendly? > No, pets are not allowed at this property. ### How much is parking at The Lake Suite Ko No Sumika? > Self-parking is free at this property. ### What time is check-in at The Lake Suite Ko No Sumika? > Check-in start time: 3:00 PM; check-in end time: 7:00 PM. Late check-in is available during limited hours. ### What time is check-out at The Lake Suite Ko No Sumika? > Checkout is at 11:00 AM. ### Where is The Lake Suite Ko No Sumika located? > This family-friendly Sobetsu hotel is within a 5-minute walk of Toyako Onsen and Lake Toya. Usuzanfunka Memorial Park and Toyako Hot Spring are also within 2 miles (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Lake Suite Ko No Sumika Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 60 8 - Good 14 6 - Okay 3 4 - Poor 2 2 - Terrible 0 ### 9.6/10 Cleanliness ### 9.2/10 Staff & service ### 9.0/10 Amenities ### 9.4/10 Property conditions & facilities ### 9.2/10 Eco-friendliness ### 10/10 Excellent #### WAI CHUNG 22 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good Service and English is good from the customer service. ##### WAI CHUNG Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### Verified traveller 28 Jan 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 很美的景觀，溫泉質素也好，服務態度也很體貼 ##### Verified traveller Stayed 1 night in Jan 2023 ### 10/10 Excellent #### Chung Fai 18 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 露天風呂十分漂亮 另人賞心隨處愜 ##### Chung Fai ### 10/10 Excellent #### shin 4 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 施設は最高でしたが移動時間が長い… 本館と同じような風呂の種類との違いがあると良かった。部屋の露天風呂もあまり温かく無かったのが少しマイナス。スタッフ対応、ホテル施設に関しては最高級。また泊まりたいと素直に言える宿で満足しています。 ##### shin ### 10/10 Excellent #### Vu 27 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing, beautiful views, spacious room. Very new, highly recommend. Make sure you call ahead and tell them your check in time. I was able to do this on the day of. The person on the phone did not understand english well, but I was able to use google translator. Tell them that you booked through expedia or whatever service. The staff was amazing. They greet you at the front gate and help into the lobby area. Once in the lobby, there were staff members that did know english and where able to streamline everything. The room was very large with double sink bathroom, private onsen, yukatas to wear, beautiful balcony space and amazing view of Lake Toya and the surrounding area. This property was connected via internal walkway to the main building where dining takes place. If you opted for the meals you will be given vouchers for your room’s dinner and breakfast. Just go to the dining area and hand them the voucher, they will seat you and you’re ready to start eating. During dinner there’s a set menu already at the table and a self serve buffet featuring amazing local dishes including sushi, crab legs, seared beef, soup curry, and more. Probably over 3 dozen different options and dessert. Similarly for breakfast, there’s a buffet with items such as ikura, squid, hokkaido scallop, and dozens of other dishes. Theres also stations for chef made omelets and onigiri. Theres also fireworks every night on the lake, gift shops, arcade area, open onsen, and spa ##### Vu Stayed 1 night in Oct 2022 ### 10/10 Excellent #### chikako 22 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities とても景色も良くお風呂も最高で夜の花火が部屋から見えて最高でした。 サービスも行き届いていて また行きたいです。 ##### chikako Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Norio 21 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 正面玄関から部屋の隅々まで清掃が行き届いている。洞爺湖を一望できるレイクサイドにありフロント、エレベーター、部屋、大浴場全てから最高の景色が楽しめる。スタッフの教育は大変良く行き届いている印象。ビュフェの食事が悪い評判であるが、実際に3日間食事したが最高の食材を使用し味付けも良く大変高級感のある美味しいものであった。ロケーションも含めサービスは最高。部屋の半露天風呂とレイクサイドのバルコニーは他ではまず味わえない。素晴らしいホテル。 ##### Norio Stayed 3 nights in Aug 2022 ### 10/10 Excellent #### TSUYOSHI 27 Sept 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### サービスが素晴らしい！ とても綺麗で、細かいサービスまで行き届いていて本当によかった！特にアルコール含めてのドリンクサービスは初めてで感動した。お風呂も眺めが良く、とても清潔で素晴らしい！総合的にかなりハイレベルで良かった！ ##### TSUYOSHI Stayed 1 night in Sep 2020 ### 10/10 Excellent #### Verified traveller 23 Sept 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 今回は夫の誕生日祝いと、出産前の最後のプチ旅行として利用しました。 入り口から漂う高級感にわくわくしながら扉を ##### Verified traveller Stayed 1 night in Sep 2020 ### 10/10 Excellent #### Miyabi 25 Jul 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### また泊まりたい！ 新しいのもありどこも綺麗！ ご飯もそんなに期待してなかったけど、夜ご飯のケーキと朝食の勝手丼がよかったです。 客室露天風呂も最高でした。夏場は虫が入ってくるので、on-offのきく網戸など虫対策ができれば良いなと思いました。 彼へのサプライズで東京からケーキを取り寄せてホテルに届くようにしていただき、事前に打ち合わせしてサプライズ成功することができました！ 総じて最高の思い出になりました。ありがとうございました。 ![](https://a.travel-assets.com/ugc/hotel-reviews/DB7125E2AC0E434E0E3FC8A4CC149D0DA0D99DF11595765885531.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3DAB3B0E05B3B349AAB3E05308DC478467254E851595765888189.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E71CCC77230AC9CA32946E849E49CF47E1DE070B1595765887758.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FC33C94CD4CCCAD13D566FE7EFC13293964A990A1595765887011.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Miyabi Stayed 1 night in Jul 2020 ### 6/10 Okay #### MICHIKO 8 Jun 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### テラスは虫だらけで…😢 前回宿泊したときは上層階だっせいか テラスも居心地よくまた来たいという気持ちが強かったので… でも今回は二階で芝も刈ったばりなようで 虫が…😣 結局テラスでくつろげず本当に残念でした。 ![](https://a.travel-assets.com/ugc/hotel-reviews/606AD2CF88B5602CACFE473CAA09AD9C079155921591621938113.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### MICHIKO Stayed 1 night in Jun 2020 ### 8/10 Good #### Hidenori 27 Apr 2020 Liked: Cleanliness, property conditions & facilities, room comfort #### お風呂や設備は素晴らしい お風呂や設備は良かった。夕食が隣のホテルのバイキングだった（そうとは知らずに申し込んだのは、悪かったけど。。。）その食事があまりにもひどくて、食べられなかった。。。。 ##### Hidenori Stayed 1 night in Apr 2020 ### 10/10 Excellent #### Verified traveller 6 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 湖邊泡溫泉 酒店很新，景觀很好，如住高層的景色會比住花園樓層好，已包自助晚餐和自助早餐，早餐比晚餐出色，如自助晚餐可改為晚餐Set會更好，房內溫泉很舒服，望住湖泡溫泉感覺很寫意。 ##### Verified traveller Stayed 1 night in Feb 2020 ### 8/10 Good #### Wing 4 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Newly hotel and good view facing to Toyako. Foods are good in the morning and dinner. Foods all from organic. Taste are good. As the whole of environment and service, it is worth to stay. ##### Wing Stayed 1 night in Feb 2020 ### 10/10 Excellent #### MICHIKA 24 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 洞爺湖、絶景インフィニティ露天風呂 部屋の窓からの景色が最高です！ お部屋の露天風呂も最高ですが、大浴場のインフィニティ型露天風呂は、絶景でとにかく最高に気持ちよかったです！ お風呂につかりながら花火が綺麗に見えました！ 寝湯のところがあり、気持ち良すぎます！ 全体的にラグジュアリーな空間で、お部屋の露天風呂も最高です！ お部屋には、湯上がり後に外の景色を見ながらリラックスする、椅子と足を伸ばして座れる長い椅子がありボーっとできます。 ベッド２つのサイドにも、テーブルのついた大きなソファーベッドがあり、そこでゴロゴロくつろげます♪ 連泊してゆっくり滞在するのがおすすめです。 フロント階には、ブックラウンジがあり、そちらでは、コーヒーや、ジュース、ビール、つまみまで置いてあり、フリーで頂けるサービスが嬉しかったです。 そのラウンジからの景色も最高で、カモメが毎日やって来て、間近で可愛いいカモメさんを見れたのが嬉しかったです♪ すべてにおいて、大満足にくつろげる空間でしたが、夕食の水のテラスダイニングが満席で予約がとれなかったため、隣接するとなりのサンパレスホテル内のブッフェだったことが唯一残念でした。 水のテラスダイニングの会席料理をいただきたかったので、それだけが無念でした。 今回は一人旅でしたが、次回、パートナーとともに行きたいです♪ お部屋の露天風呂から、幻想的な満月と雪景色の写真がとれました！ ![](https://a.travel-assets.com/ugc/hotel-reviews/B8DCCAE028C37D9AD817FB248E4DB0B8D405A4751582554096494.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4D8B608D66380AED327197B53A36DCC66B3807F11582554154449.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### MICHIKA Stayed 2 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller 22 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent It was an excellent experience staying here. Staff are polite, the buffet is good and have variety of choices. My room is using ordinary bed but not traditional tatami which is friendly to my mother that her knees are not good. Onsen is also good and have good view. ##### Verified traveller Stayed 1 night in Feb 2020 ### 8/10 Good #### Verified traveller 20 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything was great until the open air private onsen was in use and then a visitor or some kid dropped by infront of our onsen in the morning. Was not impressed at all, in fact our privacy was invaded by some bystanders. Should consider isolating the area if the onsen are facing the lake. Besides this, everything else was great experience. ##### Verified traveller Stayed 1 night in Jan 2020 ### 10/10 Excellent #### LEI 11 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### また滞在したい ロビー、部屋、喫煙室全て快適に過ごすことが出来た。 フロントスタッフに不慣れな感じがあったのがマイナス要素。チェックイン、チェックアウトがあまりスムーズに出来なかった。何か１つ質問すると暫く無言の時間があったり、目があっても無視されることもあった。とにかく流れが悪くこちら側も戸惑うことが多々あった。 ホテルの雰囲気は大変良かった。食事も美味しかった。大浴場も清潔が保たれていて気持ちよく使用できた。 ##### LEI Stayed 1 night in Feb 2020 ### 8/10 Good #### Verified traveller 8 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### gorgeous private onsen views.. The hotel only had twin beds and double equates to having staff pushing them together. I found the bed too hard. No feather soft topping like most luxury hotels. Buffet dinner had a wide selection but the main course selection yakiniku beef slices were not of a good cut. Plus they were thick and fat which made it quite difficult to bite. Overall a pleasant stay with a lovely view of lake toya that is unbeatable from our personal onsen. ##### Verified traveller Stayed 1 night in Feb 2020 ### 10/10 Excellent #### U Hong 27 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything is excellent!!! ##### U Hong Stayed 1 night in Jan 2020 ### 4/10 Poor #### Tin Tung 12 Jan 2020 Liked: Cleanliness, room comfort Disliked: Staff & service #### 絕對不會再有下一次 旅程中每位都對這酒店抱有極大期望，因價錢是最貴的一間，但發生以下事情令我們十分失望： 1）酒店頂樓大眾湯「湖中之湯」原來是熱湯不是溫泉，作為溫泉酒店只有房間中的是私人溫泉，難免失望 （但可以去旁邊的太陽宮酒店，但溫泉水只有一個池，其他都是熱湯） 2）晚餐的自助餐原來要去旁邊的「sun place 太陽宮」酒店到食，自助餐偏差 （原來沒有想過用這樣的價格是要去太陽宮酒店同其他太陽宮住客一起用餐，人十分多，限時2小時） 3）完全沒有服務，我們一行六人，有六個喼，員工見我們走時只是站在旁邊，沒有打算來幫我們搬上車，我們都生氣了 總結：如果這是平價酒店，某部分我可以容忍，但服務態度好差，幾百元一晚的酒店員工也不會如此，大家來日本就是因為覺得日本人服務貼心，點解員工完全無視我們！？去了十多次日本這是第一次發生 但房間的清潔度和裝修十分漂亮，私人溫泉有很好的景觀 ![](https://a.travel-assets.com/ugc/hotel-reviews/1C42CDF0F8A7F3C6B337580A32BCEADBBCBDE9D11578840630464.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2FCF9ACC96BFEC5E8DBDBF6E07FD9C4F6C8735231578840647926.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F273EE2812D492AF4E5C018F53B0091F472ED3A51578840639100.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/23663A59CF799428CC6F1DBA60E07EEC19DF96691578840635151.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tin Tung Stayed 1 night in Jan 2020 ### 8/10 Good #### Yin Sian 10 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good Onsen facilities with Great breakfast and dinner buffet We stayed 4 nights in Western style Terrace Room facing lake Toya Large room with private Onsen bathroom and lounge Reception helpful friendly able to converse fluently in English Quiet and relaxing enjoyable stay ##### Yin Sian Stayed 4 nights in Jan 2020 ### 10/10 Excellent #### Verified traveller 9 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 酒店全面都高質素。價錢略貴,下次還會入住 無與倫比。ㄧ間好有質素的酒店。 ##### Verified traveller Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Verified traveller 21 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 素敵なです✨ 素敵なです。お部屋もキレイでアメニティも充実しています。客室露天風呂は二人で入るのにちょうどいい広さです。 ![](https://a.travel-assets.com/ugc/hotel-reviews/E4A6668D9F88FC29C13A57660BDB365F6F45F9371576911963960.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/79D1490206C45649226BCE8A1E5FE507875B14901576911989304.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Dec 2019 ### 10/10 Excellent #### murakiki, Singapore 20 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Newly opened in August '19. New wing of Toya Sun Palace Resort. Rooms are spacious with own private Onsen bath and lovely view of lake. 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