Title: The Windsor Hotel Toya, Vignette Collection by IHG Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Windsor Hotel Toya, Vignette Collection by IHG Luxury hotel with full-service spa and golf course ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/f9022f59.jpg?impolicy=resizecrop&rw=598&ra=fit) ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/118b810c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/8e6c4109.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/759b5db5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/87df4617.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Windsor Hotel TOYA offers luxury in a peaceful setting. Guests can golf, relax in the indoor onsen, and enjoy French cuisine. Features include ski-in/ski-out access, cross-country trails, snowmobiling, and thalassotherapy. Staff are praised for their helpfulness. 8.8 Excellent ## Popular amenities - Bar - Pool - Spa - Breakfast available - Laundry - Housekeeping £192 30 Nov - 1 Dec ## Room options ### Check availability for these dates Tonight [Oct 30 - Oct 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=4367971&PinnedHotelID=4367971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=4367971&PinnedHotelID=4367971&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 31 - Nov 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=4367971&PinnedHotelID=4367971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=4367971&PinnedHotelID=4367971&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=4367971&PinnedHotelID=4367971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=4367971&PinnedHotelID=4367971&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4367971&PinnedHotelID=4367971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4367971&PinnedHotelID=4367971&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/47c90071.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed (Lake Side) ### Highlights Air conditioning Heating Fridge LCD TV Pillow menu Blackout curtains Bathrobes Private bathroom - Sleeps 2 - 1 King Bed ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/eb227de3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Single Beds (Lake Side) 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Fridge LCD TV Pillow menu Blackout curtains Bathrobes Private bathroom - Sleeps 3 - 2 Single Beds ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/a16e2b48.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Single Beds (Lake Side) ### Highlights Air conditioning Heating Fridge LCD TV Pillow menu Blackout curtains Bathrobes Private bathroom - Sleeps 3 - 2 Single Beds ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/e66ed93a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed (Sea Side) ### Highlights Air conditioning Heating Fridge LCD TV Pillow menu Blackout curtains Bathrobes Private bathroom - Sleeps 2 - 1 King Bed ![Premium Room, 1 Queen Bed (Sea Side) | In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/65e9b827.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 Queen Bed (Sea Side) 7.4 Good 3 reviews ### Highlights Air conditioning Heating Fridge LCD TV Pillow menu Blackout curtains Bathrobes Private bathroom - Sleeps 2 - 1 Queen Bed ![Premium Room, 2 Single Beds (Sea Side) | In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/2e439e47.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Single Beds (Sea Side) 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Fridge LCD TV Pillow menu Blackout curtains Bathrobes Private bathroom - Sleeps 3 - 2 Single Beds ![Suite, 2 Single Beds (Sea Side) | In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/b51f57b2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Single Beds (Sea Side) 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Fridge LCD TV Pillow menu Blackout curtains Bathrobes Private bathroom - Sleeps 3 - 2 Single Beds ![Deluxe Room | In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/28fd6e12.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Air conditioning Heating Fridge LCD TV Pillow menu Blackout curtains Bathrobes Private bathroom - Sleeps 2 - 1 Single Bed ![Premium Room | In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/a5507476.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room ### Highlights Air conditioning Heating Fridge LCD TV Pillow menu Blackout curtains Bathrobes Private bathroom - Sleeps 2 - 1 Single Bed ![Suite, 1 Bedroom | In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/1e6e5492.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom ### Highlights Air conditioning Heating Fridge LCD TV Pillow menu Blackout curtains Bathrobes Private bathroom - Sleeps 3 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNiseko-Hotels-The-Windsor-Hotel-TOYA.h4367971.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNiseko-Hotels-The-Windsor-Hotel-TOYA.h4367971.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.59289%2C140.75938&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=tQiQWBD-vxzgNALyTyigWASxv8k=) Shimizu, Toyakocho, Abuta-gun, Toyako, Hokkaido, 049-5722 #### What's nearby - Lake Toya - 9 min drive - 3.6 miles - Usuzanfunka Memorial Park - 13 min drive - 5.9 miles - Toyako Onsen - 14 min drive - 6.3 miles - Toyako Hot Spring - 14 min drive - 6.7 miles - Rusutsu Resort - 38 min drive - 19.4 miles #### Getting around - Toya Station - 26 min drive - New Chitose Airport (CTS) - 109 min drive #### Restaurants - ‪月浦ワイン醸造所 - ‬17 min drive - ‪江戸打ち そばらぼ - ‬9 min drive - ‪牛助 - ‬16 min drive - ‪cafe balher - ‬9 min drive - ‪Cafe&Restaurant The Toya - ‬16 min drive ## About this property ### The Windsor Hotel Toya, Vignette Collection by IHG Luxury hotel Take advantage of a golf course, an indoor mineral hot spring (onsen) and a corner/local shop at The Windsor Hotel Toya, Vignette Collection by IHG. Skiers and snowboarders can spend time on the slopes at this hotel, which offers cross-country skiing, ski passes and ski equipment hire. For some rest and relaxation, visit the hot springs/mineral springs or hot tub, and indulge in a facial, a body scrub or thalassotherapy. The on-site French cuisine restaurant, Gilligans Island, offers breakfast, lunch and dinner. Enjoy on-site activities, such as snowshoeing, snowboarding and snow tubing. Free in-room WiFi is available to all guests, along with shopping on-site and mini golf. Other perks include: - An indoor pool, along with sunloungers - Free self-parking - Cooked-to-order breakfast (surcharge), free train station pick-up and bike hire - Hot springs on-site, a gift shop and a banquet hall - Guest reviews speak highly of the helpful staff Room features All 368 rooms boast comforts such as pillow menus and air conditioning, as well as thoughtful touches such as free WiFi and safes. More conveniences in all rooms include: - Bidets, shower/bath combinations and free toiletries - LCD TVs with satellite channels - Fridges, heating and daily housekeeping ## Similar properties ![Hot springs](https://images.trvl-media.com/lodging/17000000/16370000/16360100/16360038/4ca78b96.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Lake View Toya Nonokaze Resort Toyako - Spa - Parking included - Free WiFi - Restaurant 9.2 Wonderful 590 reviews £285 14 Nov - 15 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=16360038&PinnedHotelID=16360038&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/24000000/23900000/23896800/23896791/a30b4668.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### WE Hotel Toya Toyako - Parking included - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 178 reviews £269 5 Nov - 6 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=23896791&PinnedHotelID=23896791&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/112000000/111990000/111982700/111982618/629e9a78.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### premium-lake-toya Toyako - 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A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas ### Restaurants on site - Gilligans Island - Kogetsu - La voute - Tojisanka - Windsor Out of Africa ### Things to do - 18-hole golf course - Bicycle rentals - Cross-country skiing - Full-service spa - Golf - Golf lessons - Horseback riding/rentals - Hot springs - Indoor pool - Library - Mini golf - Segway rentals/tours - Shopping - Ski equipment rentals - Ski lessons - Ski passes - Sledding - Snow tubing - Snowboarding - Snowmobiling - Snowshoeing ### Conveniences - Free newspapers in lobby - Gift shop/newsstand - Grocery/convenience store - Hair salon - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Wedding services ### Business services - Conference space - Meeting room ### Outdoors - Pool loungers ### Full-service spa - Aromatherapy - Body scrubs - Facials - Hot tub - Hot/mineral springs - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Spa open daily - Thalassotherapy ### Accessibility - Lift ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Pillow menu ### Bathroom - Bidet - Dressing gowns - Free toiletries - Hair dryer - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - LCD TV with satellite channels ### Food and drink - Free bottled water - Refrigerator ### More - Air conditioning - Desk - Free daily newspapers - Heating - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the train station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation The front desk is open daily from 6 AM - midnight Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation This property will be closed for maintenance from noon on March 10 to 3 PM on March 13; from noon on March 24 to 3 PM on March 27; from noon on April 15 to 3 PM on April 17; from noon on April 21 to 3 PM on April 24, 2026. A scheduled power outage will take place from midnight on October 9 until early morning on October 10, and from midnight on November 10 until early morning on November 11, 2025. Reservations are required for dinner at all on-site restaurants and must be made at 6 PM the day prior. ### Renovations and closures This property is closed from 10 March 2026 to 13 March 2026 (dates subject to change). The property will be renovating from 1 April 2026 to 1 April 2026 (completion date subject to change). The following areas are affected: - Swimming pool During renovations, the hotel will make every effort to minimise noise and disturbance. ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children 12 and younger are not allowed at this property; all guests older than 12 are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: from approximately JPY 4840 per person - Early check-in is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Children 12 years old and younger are not permitted at this property The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities ### Property is also known as Hotel Windsor Toya Toya Windsor Toya Windsor Hotel Windsor Hotel Toya Windsor Toya Windsor Toya Hotel The Windsor Hotel Toya Toyako-Cho, Hokkaido, Japan Windsor Hotel Toyako Cho The Windsor Hotel Toya Toyako-Cho The Windsor Hotel TOYA The Windsor Hotel Toya Vignette Collection an IHG Hotel The Windsor Hotel Toya, Vignette Collection by IHG Hotel The Windsor Hotel Toya, Vignette Collection by IHG Toyako The Windsor Hotel Toya, Vignette Collection by IHG Hotel Toyako ## Frequently asked questions ### Does The Windsor Hotel Toya, Vignette Collection by IHG have a pool? > Yes, this property has an indoor pool. The property will be renovating the swimming pool from April 1 2026 until April 1 2026 (completion date subject to change). ### How much does it cost to stay at The Windsor Hotel Toya, Vignette Collection by IHG? > As of 30 Oct 2025, prices found for a 1-night stay for 2 adults at The Windsor Hotel Toya, Vignette Collection by IHG on 30 Nov 2025 start from £191.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Niseko-Hotels-The-Windsor-Hotel-TOYA.h4367971.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is The Windsor Hotel Toya, Vignette Collection by IHG pet-friendly? > No, pets are not allowed at this property. ### How much is parking at The Windsor Hotel Toya, Vignette Collection by IHG? > Self-parking is free at this property. ### What time is check-in at The Windsor Hotel Toya, Vignette Collection by IHG? > Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at The Windsor Hotel Toya, Vignette Collection by IHG? > Checkout is at noon. Late check-out is available for a fee. ### Where is The Windsor Hotel Toya, Vignette Collection by IHG located? > Conveniently located near the ski slopes, this Toyako hotel is 2.5 mi (4.1 km) from Shikotsu-Toya National Park and within 9 mi (15 km) of Lake Toya and Usuzanfunka Memorial Park. Toyako Onsen and Toyako Hot Spring are also within 9 miles (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Windsor Hotel Toya, Vignette Collection by IHG Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 406 8 - Good 204 6 - Okay 46 4 - Poor 24 2 - Terrible 18 ### 9.2/10 Cleanliness ### 8.8/10 Staff & service ### 8.8/10 Amenities ### 8.8/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 10/10 Excellent #### Annette 17 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great breakfast options. Japanese, western or buffet. I chose western. Premium fresh fruits, pastries, famous Hokkaido milk, different juices and many more. The outdoor onsen is beautiful. Our room with lake view, we could see the lakeside fireworks at night and beautiful sunrise in the morning. The best of all, they let us check in early since our room is ready. And the check out time is not till 12 pm. White gloves staff services through out the hotel. The room is extremely clean. We would definitely will come back. ##### Annette Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Eva 22 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service, friendly and professional staff, room with scenic view ##### Eva Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Diego 16 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Five star property. Outdoor hot spring design was well thought out and due to the high elevation overlooking Lake Toya it transported you to another realm. ##### Diego Stayed 1 night in Jul 2025 ### 8/10 Good #### Kwan Sat 15 Oct 2025 Liked: Cleanliness, staff & service, amenities The air conditioner is not working. ##### Kwan Sat Stayed 1 night in Sep 2025 ### 10/10 Excellent #### JAEJOON 5 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like dinner restaurants (SUSHI, out of Africa etc) and golf. ##### JAEJOON Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Eddy 11 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice 5 star hotel. The service and staff is top notch. The views are spectacular. Great place to retreat to and relax. We stayed here for 1 night in our trip through Hokkaido. My only issue was at check in. We were required to make the dinner reservations and meal selection at the front desk. And not everything we wanted was available to us. So it was very awkward experience in my opinion. I don’t know if I made a mistake not reserving the restaurants in advance but it is hard to know what you want for dinner up to 7 months in advance. Maybe it was just better to order room service. ##### Eddy Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Wu Meng 24 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel in the top of toya lake with spacious room and view...5 stars ##### Wu Meng Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Domingo 28 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was a gorgeous place to be in the middle of Winter. The hotel is amazing and the surrounding nature and lake are breathtaking. Ee had a few things planned for the visit, but preferred just to stay in the hotel/resort ##### Domingo Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Chi Ho 16 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good service ##### Chi Ho Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Jeffery 27 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great location and friendly staffs. The restaurants on the top floor are pretty good. ##### Jeffery Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Mun Kit Marcus 18 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities The Windsor is a excellent expensive 5-star hotel, food and dining only choices available within hotel. Will try other hotel choices next time. ##### Mun Kit Marcus Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Edward 12 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful Property and Lovely Staff Beautiful property and hotel with amazing views all around. The staff was wonderful with great hospitality. Very good breakfast on site as well which I recommend adding to your stay as it’s far to the main town to get breakfast. Only small criticism is the WiFi was substandard for a property with so much focus on the details. Was difficult to connect to and stay connected to. ![](https://a.travel-assets.com/ugc/hotel-reviews/FF99FEC0C35A740C26D52CEC93F7FA520F0A76F01728724380092.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9A305A4A0CB4358427E3F39FBC2EE62ABC2D00341728724385301.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Edward Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Debora 25 Jan 2024 Liked: Cleanliness, amenities Spectacular room views! Such a stunning and remote hotel with many dining and activity options. Will definitely be back. ##### Debora Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Paul 5 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful property, food was delicious, but need to understand preferences of foreign travelers better. Check-in was quite slow and Onsen should be open longer hours. ##### Paul Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Steven 12 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is older but well maintained. The views are absolutely amazing! You definitely need a car if you stay here - the hotel sits on a mountain top and quite some distance from town (restaurants, shops, and convenience stores). ##### Steven Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Hiroyuki 23 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities Incredible lake view ##### Hiroyuki Stayed 1 night in May 2023 ### 10/10 Excellent #### CHOONKYUNG 22 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities very good ##### CHOONKYUNG ### 10/10 Excellent #### Xiao 22 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Such a hidden gem! We stayed two nights at the resort. The view is breathtaking and the food is supreme. All facilities are well maintained and staff are very friendly. ##### Xiao Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Kenji 23 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities we could have both views ocean and lake from the hotel. It's great! ##### Kenji Stayed 1 night in Oct 2023 ### 8/10 Good #### Qianru 17 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Have to call them to make reservations for the shuttle, which may be difficult for foreigners. Tried to msg them through Expedia's platform but it went unanswered. Couldn't contact them through their website as well. Overall, still a pleasant stay.. although the fireworks is quite small from high up. View of clouds from the hotel is nice in the early morning. ##### Qianru Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Lee 3 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Winter Wonderland Spectacular location and views for a snowy wonderland in winter. The lobby and sitting areas are beautiful and peaceful. It is quite remote but with a free daily transfer bus available for Toyako or Toya station. The service was outstanding with very friendly staff. The food was excellent, but quite expensive without options nearby! The bar was quaint and relaxing at the end of the day. We thoroughly enjoyed our two night stay. We didn't utilise the spring or spa services but would recommend this hotel for that special celebration or decadent indulgence! ##### Lee Stayed 2 nights in Dec 2023 ### 2/10 Terrible #### Verified traveller 18 Feb 2025 Disliked: Property conditions & facilities, room comfort #### A ripp off! The only thing that makes this hotel 5 stars is the high prices. Unfortunately, we were very disappointed in the service. The hotel is old and urgently needs renovation. It seems as if the last bit of money is being squeezed out of the old box. The owners obviously only think about maximizing profits and have no passion for the customer. In short, there is obviously a lack of staff. When we wanted to check in 2 minutes before 3 p.m., the room was not ready. We had to wait. We used this time to visit the toilet next to the reception, which was unhygienic and smelled bad. Next to the toilet bowl, there was paper with a used toothbrush on the floor. The toilet seat had urine stains. There was obviously not enough staff to fix this. When we then went to the room, we saw the cleaning crew running around on our floor. We felt so sorry for the ladies working under such stress. Now we knew why our room was ready too late. There is simply not enough staff. Such a stressful atmosphere does not belong in a 5-star hotel. The management should show more respect for its employees and customers and improve this untenable situation immediately. The breakfast was very modest and the plates were not cleared. The quality of the food has nothing to do with what we paid for. Terrible! When we checked out, we were presented with a bill for almost 4 USD (600 yen) bathing fee, even though we did not bathe in this hotel for hygiene reasons. Such a ridiculous amount should be included. ##### Verified traveller Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Yoko 30 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities 凄くよかった、清潔で広くてゴージャスです。 ただスタッフの言葉遣いがちょっとホテルっぽくない人が和食を食べた時残念だった。後1階でフレンチレストランの場所を聞いたらスタッフが2人とも応えられず回された ##### Yoko Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### haruyo 14 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 景色と雄大な自然とスタッフのサービス 最高です ##### haruyo Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Koizumi 29 Sept 2025 Liked: Cleanliness, staff & service 素晴らしい施設でゆっくりホテルライフを楽しめます。 温泉が内風呂しかなかったのと、やたらお部屋から遠かったのは少し残念でしたが、清潔で気持ちよく使えました。 ##### Koizumi Stayed 1 night in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Grand Chariot Hokutoshichisei 135°](https://www.expedia.co.uk/Awaji-Hotels-Grand-Chariot-Hokutoshichisei-135.h34745847.Hotel-Information) > > [Tenpyo Ryokan](https://www.expedia.co.uk/Nara-Hotels-Tenpyo-Ryokan.h14844103.Hotel-Information) > > [Konansou](https://www.expedia.co.uk/Fujikawaguchiko-Hotels-Konansou.h9145049.Hotel-Information) > > [Hotel Guayarmina Princess - Adults Only (+16)](https://www.expedia.co.uk/Adeje-Hotels-Guayarmina-Princess-Adults-Only.h8151652.Hotel-Information) > > [Suimeikan Karukaya Sanso](https://www.expedia.co.uk/Takayama-Hotels-Suimeikan-Karukaya-Sanso.h16258706.Hotel-Information) > > [Tokyo Disney Celebration Hotel](https://www.expedia.co.uk/Tokyo-Hotels-Tokyo-Disney-Celebration-Hotel.h21163232.Hotel-Information) > > [Victoria Square Hotel](https://www.expedia.co.uk/Bristol-Hotels-Victoria-Square-Hotel.h10633.Hotel-Information) > > [Wakakusa no Yado Maruei Ryokan](https://www.expedia.co.uk/Kofu-Hotels-Wakakusa-No-Yado-Maruei-Ryokan.h6136631.Hotel-Information) > > [Fuji View Hotel](https://www.expedia.co.uk/Kofu-Hotels-Fuji-View-Hotel.h2333483.Hotel-Information) > > [Hotels near Bombay Sapphire Distillery](https://www.expedia.co.uk/Bombay-Sapphire-Distillery-Hotels.0-l553248635926569333-0.Travel-Guide-Filter-Hotels) > > [Fujisan Onsen Hotel Kaneyamaen](https://www.expedia.co.uk/Fujiyoshida-Hotels-Fujisan-Onsen-Hotel-Kaneyamaen.h14626290.Hotel-Information) > > [5 Star Hotels in Mirfield](https://www.expedia.co.uk/5Star-Mirfield-Hotels.s50-0-d6025787.Travel-Guide-Filter-Hotels) > > [Highland Resort Hotel & Spa](https://www.expedia.co.uk/Kofu-Hotels-Highland-Resort-Hotel-Spa.h990130.Hotel-Information) > > [BG Portinatx Beach Club](https://www.expedia.co.uk/Sant-Joan-De-Labritja-Hotels-Portinatx-Beach-Club-Hotel.h889896.Hotel-Information) > > [HOSHINOYA Okinawa](https://www.expedia.co.uk/Okinawa-Hotels-HOSHINOYA-Okinawa.h40226148.Hotel-Information) > > [Hoshino Resorts KAI Nikko](https://www.expedia.co.uk/Nikko-Hotels-Hoshino-Resorts-KAI-Nikko.h17903043.Hotel-Information) > > [Hotels near Westminster Bridge](https://www.expedia.co.uk/Westminster-Bridge-Hotels.0-l508423-0.Travel-Guide-Filter-Hotels) > > [5 Star Hotels in Charmouth](https://www.expedia.co.uk/5Star-Charmouth-Hotels.s50-0-d3000011987.Travel-Guide-Filter-Hotels) > > [Nishiyama Onsen Keiunkan](https://www.expedia.co.uk/Hayakawa-Hotels-Nishiyama-Onsen-Keiunkan.h37148164.Hotel-Information) > > [Sofitel Barcelona Skipper](https://www.expedia.co.uk/Barcelona-Hotels-Pullman-Barcelona-Skipper.h1495164.Hotel-Information) > > [Hotel Fukinomori](https://www.expedia.co.uk/Nagiso-Hotels-Hotel-Fukinomori.h34515912.Hotel-Information) > > [Kasuitei Ohya](https://www.expedia.co.uk/Kofu-Hotels-Kasuitei-Ohya.h13002262.Hotel-Information) > > [The Boat Inn](https://www.expedia.co.uk/Aboyne-Hotels-The-Boat-Inn.h42007393.Hotel-Information) > > [Courtyard By Marriott Kyoto Shijo Karasuma](https://www.expedia.co.uk/Kyoto-Hotels-Courtyard-By-Marriott-Kyoto-Shijo-Karasuma.h20518950.Hotel-Information) ### Flights > [Flights from Boston (BOS) to Manchester (MAN)](https://www.expedia.co.uk/lp/flights/bos/man/boston-to-manchester) ### Cars > [Car hire near Port de Sóller Marina](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Port-De-Soller-Marina.d6047837.Car-Hire-Guide) > > [Car hire in Rosslare Harbour](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Rosslare-Harbour.d5020.Car-Hire-Guide) ### Packages > [New York Holidays](https://www.expedia.co.uk/New-York.d178293.Holidays-City-Breaks) > > [Cocos Islands](https://www.expedia.co.uk/Cocos-Islands.d11708.Holidays-City-Breaks)