Search Hotels by Premier Inn in Shepton Mallet

This was our second visit to Crossways and we enjoyed it as much as we did the first time. The staff were friendly and efficient, the food, delicious, and the comfortable rooms and peaceful surroundings were just perfect for us. The covid safety precautions were as expected so we felt safe to enjoy our short break

Very basic. Room was ok. Property need whole refurbishment.

Had a lovely time, we stayed in room 18 the hotel is very nice and staff are very friendly and helpful, the only problem is the hotel and rooms need a bit of tlc, lights broken and not working, mismatched cups, DVD player but no dvd, the rooms are for two people but you only get water and biscuits for one person, our room had its own hot tub, flip flops would be a good nice to use when walking from our room to the hot tub not slippers and our room had its own entrance and outside access into the hotel. It rained the hole time we was there so we got socked a umbrella in the room would be great, it was lovely having our own private hot tub and Garden, but I don’t feel it was private enough as we could see the bin man and staff coming and going and there could see us when we was relaxing in the hot tub, I don’t like feather pillows so I didn’t sleep well different types of pillows options would be a good idea, you don’t get a welcome pack or a little note about the hotel, room you are in a meal and how to call room service or even given the number from room service, it would be very nice it you did please overnight we had a lovely stay and definitely we be coming back and staying again

Owner was very welcoming. The property is beautiful and cosy. Would definitely come back

Great little find, also excepts dogs, lovely, clean and comfy rooms ,staff friendly,food delicious in the pub and some lovely Somerset ciders to try!!