Ratings based on 97 Verified Reviews

3.7 out of 5
74% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller

Room quiet and clean but needs updated.

Posted 04-Dec-2016
Shower needs repaired. No bath towels in room. Was clean. Breakfast was ok.
Comment from Hotel Management
27-Dec-2016 by Guest Relations Manager, Hotel Management
Dear guest, Thank you for staying here in our hotel. I apologize for the inconvenience on the issue with our shower, we will do our best to make your next visit a better experience. Kind regards.
5out of 5
Recommended
for Everyone
by A verified traveller

Simple and easy

Posted 26-Nov-2016
The hotel was close to the freeway. Close to shopping and eating . The staff ,especially the overnight front desk person . Went out of their way to help me in anyway they could. I will use them again .
Comment from Hotel Management
29-Nov-2016 by Pragna, Hotel Management
We would like to thank you for taking the time to complete online survey. Feedback from our guest is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
5out of 5
by A verified traveller

Posted 20-Nov-2016 on Hotels
It was easy to get to. Clean and quiet
Comment from Hotel Management
25-Nov-2016 by General Manager, Hotel Management
Dear guest, Thank you for choosing to stay here in our hotel and for giving us excellent rating. Our team will surely be thrilled to hear of your review score for us. Have a lovely weekend.
5out of 5
by A verified traveller

Nice overnight stay.

Posted 14-Oct-2016 on Hotels
Very nice. Comfortable room and Breakfast buffet was excellent
Comment from Hotel Management
25-Nov-2016 by General Manager, Hotel Management
Dear guest, We are very pleased to learn that our effort to provide you comfortable accommodation succeeded. Thank you for your time in completing our survey, we will do our best to provide another fine accommodation to you on your next visit.
5out of 5
Recommended
for Everyone
by A verified traveller

Nice quiet hotel

Posted 10-Oct-2016
Pros: Beautiful pool and comfortable clean rooms
The hotel was filled with families with children but the room was very quiet
Comment from Hotel Management
25-Nov-2016 by Guest Relations Manager, Hotel Management
Dear guest, We greatly appreciate that you've taken the time to tell us that you were comfortable and enjoyed your stay here in our hotel. We will make certain you will continue to enjoy your next visits here in our hotel. Kind regards.
3out of 5
by A verified traveller

Ask who is staying on your floor.

Posted 26-Sep-2016 on Hotels
Hallway was filled with running kids and drunk adults. Called down to front desk with no resolve. Lasted till 1:30 am and started at 7 am again.
Comment from Hotel Management
25-Nov-2016 by General Manager, Hotel Management
Dear guest, I sincerely apologize for the discomfort you experienced and the failure of our staff on duty to handle and address your concerns appropriately. Your feedback will be reported to our management team, I assure you that this is evaluated and called to the attention of our team for reference. We will make sure similar inconvenience is avoided moving forward.
5out of 5
by A verified traveller

Posted 18-Sep-2016 on Hotels
Comment from Hotel Management
25-Nov-2016 by General Manager, Hotel Management
Dear guest, Thank you for your time in completing our survey and for giving us excellent rating. Please know that your satisfaction is very important to us as we value our guests. Thank you for the excellent feedback score, we will do our best to make your next visit a better experience. Kind regards.
3out of 5
by A verified traveller

Posted 15-Sep-2016 on Hotels
The bathroom was not real clean and the repairs looked like a 6th grader had done them. Need earplugs for the noise from the road. The lady at the desk was very nice and helpful.
Comment from Hotel Management
25-Nov-2016 by General Manager, Hotel Management
Dear guest, I sincerely apologize that you were comfortable following your visit here in our hotel. Please know that we value your business, we will do our best to make your next visit a better experience. Kind regards.
1out of 5
by A verified traveller from chicago,il

Close to highways

Posted 15-Aug-2016
Staff was not friendly at all. Rooms needs work shower was bad and not enough towels I had to go down twice to get fresh towels.
Comment from Hotel Management
25-Nov-2016 by Guest Relations Manager, Hotel Management
Dear JT, I am sorry you were disappointed with your experience here in our hotel. Your comment about our staff is truly concerning as we are held to provide our guests comfortable accommodation and great value. I will share your review with the team for reference and corrective measure. We hope to have the chance to serve you better in the future.
3out of 5
by A verified traveller

Posted 13-Aug-2016
Computers not working. No key for room for several hours. Staff not the best people. Will go next door next time to hawthorn suites. Much better.
Comment from Hotel Management
25-Nov-2016 by Guest Relations Manager, Hotel Management
Dear guest, I wish we have more details about your stay here at our hotel. Please know that we take our guests’ feedback seriously. We will make sure similar experience will be avoided in our hotel moving forward. Kind regards.