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"Very good hotel in the centre of things. Only spoiled slightly by minor things. Our only real complaint was that there was no bath robe or slippers in the room. Bizarre for a hotel with a pool and steam room/sauna facilities. It was also a shame that the 'tissues' in the room were literally pieces of toilet roll rather than nice absorbent tissues which you might expect in a good hotel."

"Hotel staff were very helpful, the only comment I would make is the lifts were grubby and the hotel corridors were in need of decoration carpets worn and threadbare, the room was adequate and tidy and our stay was pleasant."

"Wonderful break sitting in the lounge overlooking the river will definitely be staying again"

"Location is very good but my room was located at the bottom of a courtyard. The room had a glass wall facing the courtyard, leaving me with a choice of light or privacy, and no view."

"Upon arrival the staff were so accommodating when I needed to arrange an extra night and a taxi for the following morning. The room was perfect and having spoken to household staff re my extended stay they were once again accommodating. Breakfast can be a feast if you want it and well worth it! I would certainly recommend Z Hotel in Bath. Top marks from me and I will certainly use them again next time I'm down there for work. Well done Z Hotel in Bath 👏👏👏"

"Great stay and great location. Staff were friendly and helpful. Would recommend."

"Highly recommend this hotel. Great location, clean, and friendly staff."

"We were very disappointed with our stay and unfortunately will not be returning due to the service we received. While I was taking a short 15-minute break in the sauna, I left my toddler with my teenage daughter by the pool. My daughter was using her phone only to play a video for the toddler to keep her calm and distracted while waiting for me. A staff member told her not to use the phone, so she understood that photos were not allowed and put the phone away in the bag, facing only towards the toddler so she could continue watching the video. Despite this, she was approached again and told off, even though other adults around the swimming pool were openly using their phones without any issue. My daughter felt unfairly targeted and embarrassed. The staff were unsupportive, inconsistent, and lacked basic customer care. On top of this, the cleanliness standards were poor. The evening before, our toddler dropped fries under the table during dinner in the restaurant. The next morning at breakfast we were seated at the same table, and the fries from the previous night were still there. That says a lot about the level of cleaning and attention to hygiene."

"The Royal Hotel has a couple of things going for it — it’s directly across the street from the train station AND it has a lift! A couple of things going against it — the WiFi reminded me of dial-up, glacially slow and iffy. Also, there doesn’t seem to be a way for a guest to set the room temp. Unless you count the tabletop plug-in fan? Staff were generally helpful, Tim at the front desk and the women working the breakfast room, too. LOCATION LOCATION LOCATION"