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Reviews of Hilton Garden Inn Savannah Midtown

3 out of 5
Hilton Garden Inn Savannah Midtown
5711 Abercorn St, Savannah, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 438 out of 1001 reviews" "
Rating 8 - Good. 299 out of 1001 reviews" "
Rating 6 - Okay. 138 out of 1001 reviews" "
Rating 4 - Poor. 79 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hillaree

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and relaxing stay
Stayed 1 night in Apr 2024
Response from AGM on 24 Apr 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

4/10 Poor

Raed

Disliked: Staff & service, property conditions & facilities
Filthy carpet, noisy AC, old TV and expensive. I paid $310 for 1 night $7 parking $13 breakfast
Stayed 1 night in Mar 2024
Response from AGM on 5 Mar 2024
Thank you for taking time to leave your feedback. We are sorry for any inconvenience during your stay. I have passed your feedback to all department leaders. Again, we apologize for any inconvenience.

2/10 Terrible

William

Disliked: Staff & service
I had to wait for 25 minutes to check in. When I got to the clerk I was told my room was not ready. Check-in was at 3 PM and I arrived at 5 PM. The lady behind the counter had an attitude. Completely unacceptable.
Stayed 1 night in Feb 2024
Response from AGM on 27 Feb 2024
Thank you for taking time to leave your feedback. I have passed this to all department leaders. We are definitely sorry for inconvenience caused during your stay.

8/10 Good

Andraya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great option for our Savannah stay! Close enough to downtown without the crazy prices.
Stayed 2 nights in Feb 2024
Response from AGM on 24 Feb 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 2 nights. They give maid service after 2 days. This was disappointing. They will supply extra towels etc but not making the bed etc
Stayed 2 nights in Feb 2024
Response from AGM on 18 Feb 2024
Thank you for taking time to leave your feedback. We are sorry for the inconvenience caused to you during your stay. I have passed this information to all department leaders. Again we apologize for the inconvenience and hope to see you on your next visit to Savannah.

8/10 Good

Eva

Stayed 1 night in Jan 2024
Response from AGM on 13 Feb 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

2/10 Terrible

Wesley

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Owner on 19 Jan 2024
Thank you for taking the time to review us, Wesley. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a stop over…
We only stayed one night as a stop over driving down to Florida. It’s only a 15 min Uber into downtown. The room was comfortable and everyone was pleasant and helpful.
Stayed 1 night in Jan 2024
Response from Owner on 15 Jan 2024
Eileen, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

4/10 Poor

DORIS

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel has gone down in quality.
Breakfast was abysmal.
Stayed 3 nights in Nov 2023
Response from Owner on 15 Jan 2024
Thank you for taking the time to review us, Doris. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 Poor

Alan

Stayed 2 nights in Nov 2023
Response from Owner on 15 Jan 2024
Thank you for taking the time post about your experience, Alan. We take every review seriously and believe this experience deserves additional attention. Please reach out to us directly to further discuss this offline. You can ask to speak to our General Manager ______. Thank you.

6/10 Okay

Verified traveller

Travelled with family
Just OK
Stayed 4 nights in Dec 2023
Response from Owner on 8 Jan 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Silvana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Front desk girl was a sweetheart. Beautiful property.
Stayed 1 night in Dec 2023
Response from Owner on 31 Jan 2024
Silvana, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Abdulaziz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on 3 Jan 2024
Abdulaziz, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Brianna

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to take a cold shower due to some issue with the hot water. It was 40 degrees outside.
Stayed 1 night in Dec 2023
Response from Owner on 1 Jan 2024
Brianna, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on 1 Jan 2024
Thank you for taking the time to review us, Juan. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 Poor

Iliana

Liked: Cleanliness
Disliked: Staff & service
Response from Owner on 31 Jan 2024
Thank you for taking the time to review us, Lliana. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The handicapped accessible room we had was well-equipped and clean. But the placement of the room all the way at the end of a long hall from the elevator was an ADA nightmare and left my recent-amputee husband and I wondering what able-bodied architect didn’t think it through.
Stayed 2 nights in Dec 2023
Response from Owner on 1 Jan 2024
Christine, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Good

Michael

Response from AGM on 13 Feb 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on 22 Dec 2023
Catherine, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Mayra

Disliked: Staff & service
The hotel was nice and clean. However, we had to wait 4 hours with many other people to get our room. They didn’t have enough staff to be able to clean the rooms on time and assign the rooms. The waiting in the lobby was a torture.
Response from AGM on 13 Feb 2024
Thank you for taking time to leave your feedback. We are sorry for any inconvenience this may have caused during your stay. I have passed this information to all department leaders. Again, we apologize for any inconvenience and look forward to seeing you on your next visit.

2/10 Terrible

Lyn

Disliked: Amenities
At check in was told that the $50 pet fee listed on hotel website was now $75. Room had broken shade, broken toilet seat, broken lamp. Dirty rugs. Rooms looked nothing like website photos. Stay away.
Stayed 1 night in Dec 2023
Response from Owner on 20 Dec 2023
Thank you for taking the time to review us, Lyn. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was difficult.
Response from AGM on 13 Feb 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

4/10 Poor

Justin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The room itself was clean and comfortable. They don't tell you when booking about a $8/night parking fee enforced at check in. They have a breakfast buffet however they don't tell you it's >$10 per plate charged to card on file. They mark the price on a small whiteboard in the corner. Hotel conditions were great but the additional charges they sneak in are ridiculous
Stayed 1 night in Nov 2023
Response from Owner on 18 Dec 2023
Thank you for taking the time to share your feedback with us about your recent stay, Justin. We strive to provide our guests with the best value for their travel dollar and apologize if you feel we were not successful. Please feel free to reach out to the hotel directly if you would like to discuss your feedback further offline. We hope to welcome you again in the future.

8/10 Good

Lynette

Travelled with family
Liked: Cleanliness, property conditions & facilities
Didn't like...they don't accept cash...for example, items from the very limited eating menu. And the pulled pork sliders were beyond dreadful. So, eat elsewhere, but anyone employed were super friendly and helpful
Stayed 1 night in Dec 2023
Response from Owner on 16 Dec 2023
Lynette, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Taaffe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all helpful and super friendly. Melanie was so compassionate kind during really tough time in our lives. We can never thank them all enough.
Stayed 2 nights in Dec 2023
Response from Owner on 12 Dec 2023
Taaffe, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Catherine De

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff. Room was beautifully appointed and very clean! Hallway carpets could use a refresh. Close to terrific shopping as well.
Stayed 1 night in Dec 2023
Response from Owner on 8 Dec 2023
Catherine, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very little parking available
Response from AGM on 13 Feb 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Owner on 8 Dec 2023
Donald, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Peng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Owner on 8 Dec 2023
Peng, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness
Overall this hotel was average. The breakfast for $11.95/person was not worth it. It was a busy weekend and the breakfast was not being kept freshly supplied, disappointing for the price.
Stayed 2 nights in Dec 2023
Response from Owner on 6 Dec 2023
Amanda, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

2/10 Terrible

Roxsanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on 6 Dec 2023
Thank you for taking the time to review us, Roxsanne. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Nicole

Travelled with pets, Travelled with partner
Liked: Amenities, property conditions & facilities
The hotel was easy to find and very close the Montgomery gate at HAAF. My husband and I refused to use the keirig as we weren't sure the last time it was cleaned, it was very dirty. The carpets needed vacuumed better. The rest of the room was clean enough for a 1 nights stay. It is a pet friendly hotel, that's another $75. The bed was comfortable. $7 a day for parking is weird to us. We didn't eat breakfast but was informed it was 11.95 pp per day. There are many eatieries near by and within walking distance. The staff weren't the most attentive at the desk, I had to wait both times for several minutes. Overall for the convenience to HAAF, where our son is stationed , we would stay again.
Stayed 1 night in Nov 2023
Response from Owner on 29 Nov 2023
Nicole, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience. Check in was quick, helpful staff. Nice and clean property. Room was clean and quiet. Bed was ok and pillows were uncomfortable. They charge extra for parking and breakfast, not good.
Stayed 2 nights in Nov 2023
Response from Owner on 28 Nov 2023
Steven, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

6/10 Okay

Leigh

Business traveller
Liked: Room comfort
Meh.
The staff has the lovely southern manners. They are very inefficient. I had to wait quite a while to check in. Parking is crazy expensive for a suburban hotel. Breakfast is a substantial amount extra. My toilet seat was broken. The repair guy spoke zero English. He tried to access my room while I was in my PJs. It never got fixed during my stay. They make up rooms every other day. After a long hard day, I had to track down coffee. Then when it was my day, I wanted to chill in my room and have coffee, FaceTime with my daughter and prepare for my trip to Rome. In 5 days, my room was serviced once.
Stayed 5 nights in Nov 2023
Response from Owner on 23 Nov 2023
Leigh, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 Okay

Grant

Stayed 1 night in Nov 2023
Response from Owner on 22 Nov 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

4/10 Poor

Miranda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed Stay
Parking is a nightmare. Shower didn't have hot water.
Stayed 2 nights in Nov 2023
Response from Owner on 20 Nov 2023
Thank you for taking the time to review us, Miranda. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Robbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is in good shape, the rooms are spacious and clean. Beds were comfortable a/c worked well. The staff was very helpful. The location is the best and you can do anything downtown with ease. Would recommend this hotel and would stay again.
Stayed 1 night in Oct 2023
Response from Owner on 21 Nov 2023
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

8/10 Good

Kurt

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Owner on 10 Nov 2023
Kurt, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Joann, Hinesville

Stayed 1 night in Nov 2023
Response from Owner on 29 Nov 2023
Joann, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Yoshiro

Disliked: Cleanliness, property conditions & facilities
Trash cans outside overflowing, hall carpet dirty, shower malfunctioning and early day receptionist should find a non customer oriented employment.
Stayed 1 night in Nov 2023
Response from Owner on 7 Nov 2023
Thank you for taking the time to share your feedback about your recent stay, Yoshiro. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Owner on 8 Nov 2023
Sergio, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Maria, Alpharetta

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
We had to wait almost 4 hours to be checked in because the rooms weren't ready. They gave us the room almost at 7pm. The coffee maker wasn't working on the room. They brought a new one and they entered the room when my friend was taking a shower and no one else was in the room. After we complained, They justfied that they knocked 3 times before going in. But the guy didn't decide to leave once they heard the shower. That was not OK.
Stayed 1 night in Oct 2023
Response from Owner on 3 Nov 2023
Thank you for taking the time to review us, Maria. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Adam, Greer

Stayed 2 nights in Oct 2023
Response from Owner on 23 Nov 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Tyler

Stayed 1 night in Oct 2023
Response from Owner on 6 Nov 2023
Tyler, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Gabriel

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Owner on 3 Nov 2023
Gabriel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

James

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Broken blinds, dirty and stained carpet, no safe, Dirty wall services. Not up to Hilton standards.
Stayed 3 nights in Oct 2023
Response from Owner on 3 Nov 2023
Thank you for taking the time to share your feedback about your recent stay, James. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

4/10 Poor

JoAnn

Travelled with family
Dirty bathroom, stains on the bedding, the bathroom had mold at the bottom of the outside of the bathtub. The food I ordered from the kitchen was burnt. When I complained they said they’d take care of it. They didn’t take care of it. I will post on Facebook how dirty and disgusting it was.
Stayed 4 nights in Oct 2023
Response from Owner on 31 Oct 2023
Thank you for taking the time to review us, JoAnn. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

4/10 Poor

Pamela

Stayed 1 night in Oct 2023
Response from Owner on 20 Nov 2023
Thank you for taking the time to review us, Pamela. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was very tough.
Stayed 1 night in Oct 2023
Response from Owner on 26 Oct 2023
Diane, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Thimas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Savannah
Great location!! Easy to get downtown and to shopping at Pooler. Comfy beds and great service! Parking lot was always full but we found a spot every time!
Stayed 3 nights in Oct 2023
Response from Owner on 25 Oct 2023
Thimas, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!