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Reviews of Hampton Inn & Suites Saratoga Springs Downtown

2.5 out of 5
Hampton Inn & Suites Saratoga Springs Downtown
25 Lake Ave, Saratoga Springs, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 615 out of 819 reviews" "
Rating 8 - Good. 136 out of 819 reviews" "
Rating 6 - Okay. 40 out of 819 reviews" "
Rating 4 - Poor. 13 out of 819 reviews" "
Rating 2 - Terrible. 15 out of 819 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Geralyn

Travelled with group
Wonderful
Stayed 1 night in Apr 2024

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in great location!
Stayed 1 night in Feb 2024

8/10 Good

Pete

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Great location and easy walk to downtown.
Stayed 1 night in Apr 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Erin, Lone tree

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Comfy bed, quiet room, friendly staff, conveniently located, clean, yummy breakfast. I’ll be back!
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Good
Stayed 1 night in Apr 2024

8/10 Good

Gary, Cheshire

Travelled with partner
Liked: Cleanliness, amenities
Hotel is under renovation. It is going to be much better when completely renovated.Swimmable 16 yard lap pool. Great location for downtown Saratoga.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Rooms were very clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch property, new refresh underway. Perfect location one block off the Main Street, Broadway. We highly recommend it and will stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph, Hyde Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

GREGOR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Apr 2024

8/10 Good

Ana

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel was within walking distance of downtown and had many business and restaurant options nearby. The staff was very professional and pleasant. The only negative thing I have to say about it was that the pool and gym area were closed, which was one of the main reasons I chose this hotel. In the future, you should be notified about scheduled closures or maintenance in the hotel so people are aware and can make alternate arrangements if they want.
Stayed 2 nights in Mar 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to everything food shopping bars…staff especially at front desk were Wonderful. Highly recommend
Stayed 1 night in Apr 2024

8/10 Good

Sohyun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty happy with the stay. The room was ready early, which helped. Very close to downtown. A bit of noise from the other rooms. No slippers, no bathrobes, no toothbrushes, no electric pot - which were minor inconveniences. The breakfast and coffee were much appreciated!
Stayed 2 nights in Apr 2024

6/10 Okay

Shanna

Business traveller
I was disappointed that I was not informed that the hotel was undergoing updates and therefore some of the amenities such as the gym and spa were not available.
Stayed 3 nights in Mar 2024

10/10 Excellent

Peter

Stayed 1 night in Mar 2024

4/10 Poor

Jennifer

Stayed 1 night in Mar 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the construction, a very nice Hampton Inn.
Stayed 1 night in Mar 2024

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is currently under renovation in some areas, definitely upgrading it. Staff were so friendly and helpful and property will be fantastic once all reno is complete
Stayed 1 night in Mar 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Geri Ann

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel, staff was friendly and professional. The hot tub is nice. The parking is convenient and fairly priced. We had a very good two-night stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly helpful and the hotel is immaculately maintained.
Stayed 1 night in Mar 2024

10/10 Excellent

Bozenna

Travelled with partner
Too eark Ly to write a full review
Stayed 1 night in Mar 2024

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
The property is definitely nice. The noise quality for the room next-door kept me up all night. The walls are thin and you could hear everything so I didn’t get to sleep from about three in the morning till about six for the price. I wouldn’t recommend this hotel there is many other others that you could get for much less money. I complained to the front desk in the morning but they didn’t want to adjust or do anything for me since it was booked through a third-party so that sucks. most likely I will not return to this property.
Stayed 1 night in Mar 2024
Response from Jennifer on 4 Mar 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the noise disturbance you experienced during your stay. Providing a peaceful and restful environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard.Your concerns have been noted, and we will be addressing this issue with our team to ensure we are taking measures to minimize noise for future guests.Regarding your experience with our front desk team, we are sorry for any misunderstanding. We always strive to provide exceptional service- regardless of the booking method.We appreciate your feedback as it helps us to improve. We understand your decision not to return, but we hope you might reconsider in the future.

10/10 Excellent

Abbey

Travelled with family and small children
Liked: Amenities
We stay here at least a couple times a year and love it.
Stayed 1 night in Feb 2024
Response from Jennifer on 4 Mar 2024
Thank you so much for your continued loyalty and for choosing to stay with us. Your kind words mean a lot to us and serve as a wonderful motivation for our team to continue providing the best possible service and experience for our valued guests.We look forward to welcoming you back on your next visit.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchen manager at breakfast buffet was amazing - he was so attentive to all the guests. Above and beyond level of service. Very good spread of food too!
Stayed 1 night in Feb 2024
Response from Jennifer on 23 Feb 2024
Thank you for choosing our hotel and for taking the time to share your experience with us! We are thrilled to hear that you enjoyed our breakfast buffet and that our kitchen manager, Pete, made such a positive impression on you. We are incredibly proud of our team, and it's wonderful to hear that Pete provided exceptional service during your visit. We will make sure to pass along your kind words to him, as recognition of their efforts means a lot to us.

6/10 Okay

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with very nice employees & great location. Housekeeping didn’t come once in 3 days, pillows and bedding uncomfortable, and awkward room layout with thin walls
Response from Jennifer on 23 Feb 2024
Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words about our employees and our hotel's location. However, we are truly sorry to hear about the challenges you faced during your stay.We sincerely apologize for the inconvenience with housekeeping. This is certainly not up to our usual standards, and we will be addressing this matter with our housekeeping team to ensure it does not happen again. Your comfort is of utmost importance to us, and we regret that you found the pillows and bedding uncomfortable. We will certainly look into ways we can improve in this area to enhance the quality of sleep for our guests.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, facilities and plenty to do in the area
Stayed 1 night in Feb 2024
Response from Jennifer on 23 Feb 2024
Thank you for taking the time to share your experience with us! We are thrilled to hear that you had an excellent stay and that our hotel's location and facilities exceeded your expectations.It's wonderful to know that you found plenty to do in the surrounding area. We are fortunate to be situated in such a vibrant location with numerous attractions and activities nearby.

8/10 Good

Michael

Travelled with partner
Liked: Amenities
Great location. Great staff. Very clean. No bar but they are in the middle adding one.
Stayed 2 nights in Feb 2024
Response from Jennifer on 23 Feb 2024
Thank you for choosing our hotel and for sharing your wonderful feedback! We are delighted to hear that you enjoyed your stay with us and that our location, staff, and cleanliness met your expectations.We are in fact in the process of adding a bar to our facilities-to enhance the experience for our valued guests, and we appreciate your understanding during this transition.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of Saratoga
Stayed 1 night in Feb 2024
Response from Jennifer on 17 Feb 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a great stay, and it's wonderful to know that our location served you well. We hope to welcome you back to Saratoga soon!

10/10 Excellent

Christopher

Stayed 1 night in Feb 2024
Response from Jennifer on 15 Feb 2024
Thank you very much for your wonderful review! We are happy to hear that you enjoyed your stay with us, delivering exceptional service and ensuring that our guests are welcomed and comfortable is our top priority. We're delighted that we succeeded in meeting your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful propert !
Stayed 1 night in Feb 2024
Response from Jennifer on 10 Feb 2024
Thank you so much for your review! We're thrilled to hear that you enjoyed your stay with us. We genuinely appreciate the positive feedback, it would be our pleasure to welcome you back for another memorable stay whenever you are in town. Safe Travels.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jennifer on 3 Feb 2024
Thank you for taking the time to share your positive feedback and for giving us a perfect 5 out of 5 rating!We are thrilled to hear you had an enjoyable experience during your stay. Safe travels and thank you once again for choosing us.

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no restaurant guide in the room, or phone book. We were not familiar with the area. The staff did make some suggestions, but the restaurant we went to, while convenient, was underwhelming. We would have chosen somewhere else had we known where to look.
Stayed 1 night in Jan 2024
Response from Jennifer on 3 Feb 2024
Louise, Thank you for taking the time to share your feedback with us regarding your recent stay. In the future we will strive to provide more comprehensive information about local dining options and improve our recommendations to better meet our guests' expectations. We look forward to welcoming you back!

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a very welcoming classy looking lobby. Coffee and tea bar 24/7. Friendly front desk staff
Stayed 1 night in Jan 2024
Response from Jennifer on 3 Feb 2024
Thank you for taking the time to share your positive experience. We're always thrilled to hear that our guests feel welcomed from the moment they step foot into our Lobby! Our front desk staff is dedicated to providing a friendly and accommodating atmosphere for our guests. Safe Travels

8/10 Good

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Jan 2024
Response from Jennifer on 3 Feb 2024
Thank you for your feedback. We're delighted that we could meet your expectations. If there's anything specific, you loved about your stay don't hesitate to let us know! We look forward to welcoming you back in the future.

10/10 Excellent

Jennifer, Ottawa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is gorgeous!
Stayed 1 night in Jan 2024
Response from Jennifer on 3 Feb 2024
We're thrilled to hear our lobby made a great first impression, creating a welcoming environment is important to us. Your feedback is truly appreciated, and we look forward to welcoming you back soon!

10/10 Excellent

Inna

Travelled with group
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Jennifer on 3 Feb 2024
Thank you for choosing us, and for taking the time to leave us a 5 star review. Your positive feedback is truly appreciated, and it serves as a great motivator for our team. Safe Travels.

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jennifer on 3 Feb 2024
Thank you so much for taking the time to share your positive experience and for awarding us a perfect 5-star rating! Thank you for choosing us, and if there's anything specific that stood out during your stay or any suggestions for improvement, we would love to hear. Safe Travels

8/10 Good

Dumitru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jennifer on 3 Feb 2024
We are pleased to hear that your experience was mostly positive! If there are any specific aspects of your stay that you feel we could improve upon, please do let us know. Thank you for choosing us. Safe Travels.

8/10 Good

Amira

Stayed 2 nights in Jan 2024
Response from jennifer on 3 Feb 2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate the honest review. We are pleased to hear that you had an overall positive stay with us. We hope to have the opportunity to welcome you back for an ever more satisfying experience.

8/10 Good

Jeane

Liked: Staff & service, property conditions & facilities
Response from Jennifer on 3 Feb 2024
Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed your most recent stay with us. If there are any specific areas where you feel we could improve, we would love to hear more .Safe travels.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jennifer on 3 Feb 2024
We appreciate your feedback, we are delighted to hear that we exceeded your expectations during your most recent visit. If there are any specific aspects of your stay that your found particularly noteworthy, we would love to hear the details! We look forward to welcoming you back soon.

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jennifer on 3 Feb 2024
Thank you so much for your fantastic review! we are thrilled to hear that your experience at our property was exceptional. Our team works hard to create memorable stays for our guests, and its rewarding to know that we succeeded in making your visit enjoyable. Safe travels.

8/10 Good

Glynis

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and knowledgeable
Stayed 1 night in Dec 2023
Response from Jennifer on 3 Feb 2024
Thank you for the positive feedback. Our team takes pride in providing excellent service and ensuring that all of our guests feel taken care of. If there is anything specific you would like to highlight or any staff member who made a significant impact on your experience, we would love to hear more about it! We look forward to welcoming you back in the future.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay, no issues
Stayed 1 night in Dec 2023
Response from Jennifer on 3 Feb 2024
We're thrilled to learn that even though your stay with us was short- it was still a seamless and comfortable experience. We appreciate your choice to stay with us and hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Bethany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Beds were extremely comfortable and breakfast was great. Only issue was the shower didn’t work completely correctly. Water still drained into the tub as well.
Stayed 2 nights in Dec 2023
Response from Jennifer on 3 Feb 2024
Thank you for taking the time to share your feedback about your most recent stay with us. We sincerely apologize for the inconvenience you experienced with the shower. We have shared your concern with our maintenance team to address the issue properly. We are happy this isolated incident did not take away from your comfortable stay, and that you still enjoyed your time with us! We look forward to the opportunity to welcome you back soon.