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Reviews of Parador de Santillana del Mar

3 out of 5
Parador de Santillana del Mar
Plaza Ramon Pelayo, s/n, Santillana del Mar, Cantabria

Reviews

8.4

Very good

Rating 10 - Excellent. 17 out of 41 reviews" "
Rating 8 - Good. 17 out of 41 reviews" "
Rating 6 - Okay. 5 out of 41 reviews" "
Rating 4 - Poor. 2 out of 41 reviews" "
Rating 2 - Terrible. 0 out of 41 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm
Lovely spot in a beautiful village. Excellent breakfast.
Stayed 1 night in Jan 2020
Response from Javier on 8 Feb 2020
Dear Paul: Thank you for your visit and your opinión. Best regards

8/10 Good

GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incorrect information from Hotels.com
Hotels.com posted free parking but it was incorrect. The hotel charged us for parking and told us that they never offer free parking.
Stayed 1 night in Oct 2019
Response from Javier on 7 Dec 2019
Estimado Sr. Gabriel. Ante todo muchas gracias por su visita y valoración sobre su estancia. Hemos enviado una notificación sobre el parking para que corrijan la información. Atentamente

8/10 Good

Anne C

Liked: Cleanliness, staff & service, room comfort
We got upgraded to the Gil Blas parador adjacent to parador we booked because so few guests and latter was closed when we arrived. The building itself is a marvel and staff was lovely. Gil Blas in need of serious rehab however. The bar area, carpets and upholstery throughout were very worn and even all the lamp shades were worn. It would take some bucks but it could easily be done with taste consistent with historical period.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with courteous staff in a gorgeous town.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Clean. Friendly and helpfull staff. Well located
Stayed 2 nights in May 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cantabrian delight
Delightful hotel in centre of beautiful restored Cantabrian village. Excellent room, reasonable breakfast and dinner. Has plenty of parking. Near to coast and half an hour from Santander

8/10 Good

Yuval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Parador is a nice town, clean with friendly staff. The town itself is very touristic, but have nice views and atmosphere.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in an historic building in the old town.
The Parador hotel is situated in an historic building in the centre of the town, with on-site parking. The room was large and comfortable, but dark. Breakfast was good. Staying in January we were in the off season. The town of Santillana del Mar was almost shut, therefore necessitating eating in the hotel restaurant for dinner. The food quality was very poor.
Stayed 2 nights in Jan 2018

6/10 Okay

stephen, bristol, england

Liked: Cleanliness
Disliked: Staff & service, room comfort
Beautiful location - Parador needs to improve
Our main complaint is that the shower was terrible. After a long hot drive you expect to have a shower that works properly. Both the shower and the tap in the bathroom had very low pressure. Additionally, it either trickled out cold or as soon as you turned the mixer to hot it went scolding hot. Consequently it was dreadful.We were in the new part of the parador across from the older one (we weren't aware of this when we booked). We didn't enjoy the half board dinner - not very well cooked. Only the dessert was what we would expect from such a place. However the breakfast was excellent - well cooked and loads of choice, and the waitress a delight.
Stayed 1 night in Sep 2017

10/10 Excellent

john, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return stay
A return visit to this delightful accommodation set in the le own of Santilliana..perfect setting, quiet , the hotel staff are friendly andhelpful. Ample breakfast with plenty of choice.
Response from Manager on 19 Aug 2017
Dear Mr. John: We sincerely appreciate the time you have taken to communicate your impressions about our establishment. We are proud, and it gives us a great satisfaction to count on your opinions, which every day help us in our efforts to achieve the service you deserve. We trust that, on future visits, everything will be to your satisfaction. Best regards,

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Santander, worth the trip
Must follow signs to the paradores very carefully since the town is car free. Better than 3 stars, specially after upgrading, + € 30, well spend for a lovely deck making the room so much more roomy and enjoyable. Great way to rest with a glass of bubbly before diner. Location could not be any better right in the center of such an old town and yet convenient to drive to other places like Santander, 30 mins. away. Very clean and well man twin property. Confortable all around. Helpful staff.

6/10 Okay

Peter, Co Durham

Adequate but not outstanding Parador
Bathroom dated,needs a revamp. Soundproofing not great, problem if a guest upstairs is an early riser or has a weak bladder!Bar & restaurant is in nearby Parador Gil Blas.Difficult to find by car. Santillana is a lovely place with some great restaurants.

8/10 Good

Richard, Chippenham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santillana del Mar
Third time in this hotel. Beautiful village, and the hotel is beautiful. Very handy for Bilbao and Santander.

10/10 Excellent

George, Darlington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
A very enjoyable night spent there. Excellent food and service. Will return again.

10/10 Excellent

John & Ruth, San Carlos, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard-To-Find-But-Well-Worth-It-Parador
Wonderful stay even though it poured rain, and the location is rather out-of-the-way. Very quiet location with patter of rain from an open window made for a great night's sleep. Dinner was across the way at another related Parador, but served very good food. The Alta Mira Caves are 1 km. from property, which was also well-worth the drive.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The parador experience
Typical parador comfort and style with attentive staff above the usual standard. This is not a particularly historic parador but its position in the centre of Santillana and comfort plus parking is both restful and convenient

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar que te transporta en el tiempo
Stayed 2 nights in Jan 2020
Response from Javier on 8 Feb 2020
Estimado Andrés: Muchas gracias por su visita y su valoración. Esperamos vuelva pronto a visitarnos. Un saludo

10/10 Excellent

RICARDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UN LUGAR BONITO
El lugar esta bien, aunque las habitaciones demasiado antiguas, hay 2 paradores, el que yo seleccione está cerrado en invierno
Stayed 1 night in Nov 2019
Response from Javier on 21 Dec 2019
Estimado Sr. Ricardo: Muchas gracias por su visita y por su valoración. Agradecemos sus comentarios porque nos ayudan a mejorar. Un saludo

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Javier on 21 Dec 2019
Gracias por su valoración. Un saludo

4/10 Poor

William

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Quelle déception !
Nous séjournons dans les Paradores en famille régulièrement et sommes généralement enchantés des prestations. Ce Paradore en particulier mériterait un bon rafraichissement, un changement du mobilier désuet et des sanitaires au goût du jour. Ca ne valait pas les 525€ que nous avons payés pour 2 jours ! Le village cependant valait le détour.
Stayed 2 nights in Aug 2019
Response from Javier on 15 Aug 2019
M. William, Nous vous sommes très reconnaissants de vos commentaires et impressions concernant notre établissement. Nous regrettons de ne pas avoir été en mesure de répondre à vos attentes, comme nous l’aurions souhaité, quant à votre séjour dans notre Parador. Sachez que nous avons pris en considération toutes et chacune de vos suggestions afin de prendre les mesures nécessaires pour éviter ce type d’incidences. C´est un grand honneur et une profonde satisfaction de pouvoir compter sur vos commentaires car cela nous permet d’améliorer et de fournir un meilleur service à nos clients. En espérant que lors de prochaines visites dans nos établissements, tout se déroule pour le mieux, nous vous prions d’agréer, monsieur l’assurance de notre considération distinguée.

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy bien
muy bueno todo
Stayed 6 nights in Aug 2019
Response from Javier on 15 Aug 2019
Estimado Jose Luis: Muchísimas gracias por su visita y sobre todo por la valoración tan positiva de su estancia. Es un placer para nosotros contar con opiniones como la suya, que nos ayudan a seguir mejorando en nuestro labora diaria. Esperamos que vuelva pronto a visitarnos. Un saludo

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Josep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecte.
Ubicació perfecta per visitar Santillana del Mar. Serveis molt bons.
Stayed 1 night in Jun 2018

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general muy bien
El parador está muy bien ubicado y las habitaciones son cómodas. El wifi es malo y cobran el parking aunque en la página decía que era gratis

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素晴らしいホテルだった。パラドールらしく落ち着いた空間を提供していた。バスタブは溺れそうなぐらい広く、大満足。朝食もよかった。クーラーはなかったが涼しかった。 周りの村は絵葉書のように美しく静かで、散策とカメラ撮影を楽しむことができた。アルタミラの洞窟までは徒歩30分で行けた。ここも是非訪問すべきところである。
Stayed 1 night in May 2017

8/10 Good

Mirta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opción
La opción Parador es muy buena solo que a veces por el hecho de su antigüedad te encuentras con pisos de los cuartos que hacen ruido y camas un poco duras, lo demás es 10 puntos
Stayed 1 night in Jun 2017

8/10 Good

Pascale

Liked: Cleanliness, staff & service, room comfort
Escapade à Santillana Del Mar
Pour une pause détente et visiter village de Santillana del Mar et autres, l'endroit est bien situé. J'ai mentionné dans un autre questionnaire que la douche est très difficile à régler ou trop chaud ou trop froid Dans l'ensemble le séjour s'est bien passé

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Yuval, Israel

Disliked: Staff & service
Outdated but OK
Probably the best place in Santillana Del Mar. However, dont come with high expectations. It's OK. Not more than that/ A bit outdated

6/10 Okay

Jacques, Toulouse

Liked: Cleanliness
Disliked: Room comfort
La chambre de l'annexe est très correcte, propre, bien meublée. Mais elle est mal insonorisée : on entend les voix des chambres voisines ainsi que tous les écoulements d'eau des toilettes de ces chambres. Il est même très désagréable d'entendre distinctement les bruits des ablutions ou déjections !

8/10 Good

MAURO

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

EDUARDO, MONTEVIDEO URUGUAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
delicia
un placer

8/10 Good

Asun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alain, Nouan

Liked: Cleanliness, room comfort
Bien situé au cœur du village, au calme.
Ce parador permet de profiter de ce magnifique village médiéval, dans les meilleures conditions

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vale la pena
Queda todo a mano

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr romantisches Hotel
Wir hatten ein super Zimmer und die Umgebung passte auch zum Hotel. Würde ich jederzeit wieder hinfahren.