Premium bedding, free WiFi, bed sheets
Check availability

Reviews of Route 66 Inn

2.5 out of 5
Route 66 Inn
1818 Historic Rt 66, Santa Rosa, NM

Reviews

4.8
Rating 10 - Excellent. 7 out of 46 reviews" "
Rating 8 - Good. 5 out of 46 reviews" "
Rating 6 - Okay. 4 out of 46 reviews" "
Rating 4 - Poor. 13 out of 46 reviews" "
Rating 2 - Terrible. 17 out of 46 reviews" "

4.6/10

Cleanliness

5.4/10

Staff & service

3.4/10

Amenities

3.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Tom

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst place I've ever stayed. Door had a gap in it. Deadbolt didnt work. Chain lock was pulled out. Room smelled like mildew. Light switch missing and had medical tape covering the hole. Bulb burned out above vanity. Sink drained super slow. 2 Phones and neither worked. Drawer fronts on nightstand would just fall off when opened. Chair footrest stained. Flooring loose with large gaps. Toilet rocked. Shower non adjustable and was luke cool. Not even warm. Shower walls waffled with large leak at the connection where the showerhead and supply meet the wall. Gross, Nasty, Run away!!! Do not stay here. Expedia should take this off the list. I've never done a review before but felt compelled to do so in this case.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

George

.
Stayed 1 night in Apr 2024

2/10 Terrible

shamsy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Infection insects. Dirty floors. Bathtub faucet broken.
Stayed 1 night in Apr 2024

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not at all what we expected
Stayed 1 night in Mar 2024

2/10 Terrible

Nathan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was infested with bed bugs and when I went to the front for a refund for bed bugs he wasn’t surprised at all
Stayed 1 night in Mar 2024

2/10 Terrible

David E

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Asking for refund very dirty,no hot water, no heater outside was 28 degrees no blankets floor had nails, bathtub dirty only stayed for 3 hours unlivable please never recommend this hotel again
Stayed 1 night in Dec 2023

2/10 Terrible

Cheryl

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked out less than 5 min after checking in. As soon as we got to our room their were roaches. We immediately grabbed our belongings and found a new hotel. Front desk offered to give us a different room. We refused to chance the roaches only being in one room and not multiple or all rooms.
Stayed 1 night in Dec 2023

8/10 Good

Georges Ahmed

Stayed 1 night in Dec 2023

4/10 Poor

Danny

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable & Clean
We unexpectedly needed a room; it was late and we were tired. We wanted cheap, clean, and accessible. Route 66 Inn fit the bill. Very clean, in good repair, equipped with tv, fridge, & I think a microwave, a surprisingly comfortable bed & pillows. Check-in was fast (it was very late), motel guy was nice & efficient. Its an old place and nothing fancy, but very well kept & clean. Definite recommend!
Stayed 1 night in Oct 2023

6/10 Okay

Kevin

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Floor tiles held together with duct tape. No hot water. Lamp works only by screwing in the bulb. Air conditioner filter was caked with dirt.
Stayed 1 night in Oct 2023

4/10 Poor

Jim

Disliked: Cleanliness, property conditions & facilities, room comfort
Buyer be ware
I’ve been known to stay in some fly by night joints but this might have been a new low even for me! Let’s start with positives, bed was comfortable and the A/C worked and tv is whatever. Now for the negative bathroom floor caving in between toilet and shower. Cleanliness of the shower could definitely be better as well as the plumbing fixtures need replacement. The room has a counter and sink where the clearance of the faucet was maybe a 1/4”. Room overall was dirty floors, mini fridge worked but freezer was not able to freeze an ice pack I use. Electric outlets were so loose my phone plug could not not keep contact. That’s enough I could go on but if you’re reading this, point has been made. I asked them to be more truthful in the advertising show pics that really shows the place and clean rooms better.
Stayed 1 night in Oct 2023

2/10 Terrible

Franco

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible , dirty , rats . I been in many hotels , I never see something similar. Disgusting
Stayed 1 night in Sep 2023

6/10 Okay

Gloria

Travelled with group
Disliked: Property conditions & facilities
Route 66 Inn
Definitely on the low end. Toilet had no seal around bottom and whole thing moved when I sat down. I had to climb on top of desk to hook curtains on rod to close them. Tub/shower too scary to use.
Stayed 1 night in Sep 2023

2/10 Terrible

Joshua

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bates motel
Definitely wasn’t queen beds as advertised, smelled like old cottage, shower was disgusting and had stuck drain
Stayed 1 night in Sep 2023

2/10 Terrible

ronald

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst property ever visited, can't believe I paid money to stay there
Stayed 1 night in Sep 2023

2/10 Terrible

Dawn, Maricopa

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The room they gave me was heavily bug infested!! They covered the entire bathroom floor and shower tub. Before going into our room, I had my dogs in the dog area and a woman came out shaking some sort of tambourine at us and was yelling! I answered back that we were hotel guest and had claimed and paid extra for the dogs
Stayed 1 night in Aug 2023

4/10 Poor

Michael

Stayed 1 night in Aug 2023

4/10 Poor

Rocio

Disliked: Staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Douglas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sketchiest place i have ever stayed disappointing
Room was very run down part of bathroom wall was missing and mold every where as well as toilet would not flush was either plugged or plumbing was bad ?? no one answered phone in office after we got there so no help even though was right at midnight when we got there ..room was hot was closed up all day so took over an hour to cool down so we could sleep shower head was literally hanging out of wall ..front door dead bolt wouldn't work until i wiggled door just right did not feel safe at all..didnt even shower in morning before we left because of state of shower area..went to check out at 9am and no one in office to tell issues to just a note to put card in mailbox by door!! wont let me add photos but i have plenty!
Stayed 1 night in Jul 2023

4/10 Poor

Donna E

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Terry

Stayed 1 night in Jul 2023

10/10 Excellent

Ken

Stayed 1 night in Jul 2023

8/10 Good

Sarah

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
For the price and how old the location is, I was pleasantly surprised at how clean it looked and our stay was great!
Stayed 1 night in Jun 2023

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Gross. Traveling via motorcycle, I try to camp when I can, and when I can't, I try to find the cheapest place possible. I've done this a LOT, and I 've seen my share of really shoddy budget motels, I actually get kind of a kick out of my high tolerance for nastage. (yeah, it's a word now, I just made it up) and staying places I would never stay with my wife. But I think I've succeeded in finding the grossest motel in the country, if not the world. I didn't feel I needed a shower when I arrived, but when I left I sure did. Ew. Ew. Ew. And did I mention, EW.
Stayed 1 night in Jun 2023

6/10 Okay

mark

Disliked: Property conditions & facilities
The pictures were different from the reality. The room and specially the bathroom was a little run down.
Stayed 1 night in May 2023

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place is lovingly cared for by a family. We really enjoyed the route 66 experience. This is genuinely a hotel with history!
Stayed 1 night in May 2023

2/10 Terrible

Dwayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty. Slanted floors. Loose tiles. Bugs and moths in the room. Slept about 5 hours and left. Had a very funnny order. My advice is avoid at all costs
Stayed 1 night in May 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
avoid at all costs. head to the next town
our rooms were worn down. one of our rooms had a tub full of bugs. there was also either fake mirrors or barely much of a mirror at all. locks were broken and equipment were broken or about to break. didn't stay the night, left 30 minutes being there. requested a refund but didn't get any from the hotel or hotels.com
Stayed 1 night in May 2023

2/10 Terrible

Debbie

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, red stain on bath towels, no hot water for a shower because the faucet knob was stuck, stained bedspread. Somethings were updated, the sink and toilet. The floor was new with vinyl planking but had wide gaps in places. Couldn’t get out fast enough! And yet we were charged extra for a cleaning deposit for our 2 small dogs that were much cleaner than the room.
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Filth
Filthy! No pride taken in this place. Human hair on pillow cases. Floor filthy
Stayed 1 night in Apr 2023

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should not be listed on Expedia as an option. If all you need is a flat surface to sleep, it’ll work. There were people cleaning a room at 12 at night. The room was uninviting. They tried to install new flooring but didn’t get it completed. The bathroom shower tile had paint peeling off of it. The toilet seat was flaking and was rough. The toilet paper roll was almost gone and I don’t remember seeing another in there. The chairs looked original and had a lot of stains. There was blacks spots on the box springs. Stains on the sheets. The sleeve to the room card had been reused at least 4 times, if not more. Electric outlets were hard to find. The place needs gutted and completely redone or demolished so another place can be built there. Stay at your risk.
Stayed 1 night in Apr 2023

4/10 Poor

Ashley

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Rusty

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was poorly kept up. Room was not clean. There was no toilet paper. I had to go ask for it in the office. The attendant acted like I was asking for something unusual. Attendant had very scruffy, unkempt appearance. Bathroom was so unattractive I would not even take a shower. I would never recommend this place.
Stayed 1 night in Apr 2023

8/10 Good

jane

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Sharon

Travelled with family
Disliked: Amenities, property conditions & facilities
The condition of the room was unsafe... faucet loose, doorjam missing that goes from main room into the bathroom.
Stayed 1 night in Mar 2023

4/10 Poor

Andrew

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
This hotel could use a remodel.
Stayed 1 night in Mar 2023

8/10 Good

Gabino

Liked: Staff & service
El área me gustó y no me gustó las almohadas
Stayed 1 night in Feb 2023
Response from dh on 24 Feb 2023
Thank You for likingg our hotel we really appreciate your positive feedbacks

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
Avoid this hotel. Human hair on blankets, holes in the walls, no hot water, electric was unsafe, maid entered room very early without knocking.
Stayed 1 night in Oct 2022
Response from Ammy on 1 Dec 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 Excellent

Paul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty eating options within walking distance
Stayed 1 night in Nov 2022
Response from Ammy on 23 Nov 2022
Hi, Paul! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

4/10 Poor

Carol

Travelled with partner
Disliked: Property conditions & facilities
Needs new windows that can be secured closed. Hotel needs much maintenance.
Stayed 1 night in Nov 2022
Response from Ammy on 23 Nov 2022
Hi, Carol! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim