Ratings based on 1,434 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Mar-2017
The hotel was nice but the staff could have been a little more welcoming.
2out of 5
by A verified traveller from TX

They make their problems yours...the Hyatt way.

Posted 18-Mar-2017
These guys apparently overbook on a regular basis according to the front desk clerk. "We really can't control inventory" we were told when our 2 Queen room reservation for two adults and two children became 1 king and a pull out couch. When we showed them the reservation that clearly said 2 Queen... they responded with "Hey, this happens to us all the time. How do you think we feel?" How about, "What the Hyatt!"
3out of 5
by A verified traveller from Colorado

Expected a little more from Hyatt

Posted 18-Mar-2017
Usually stay Hilton (hhonors member), but tried Hyatt this time for short golf vacation. Took quite a while to be acknowledged at the front desk at arrival, and then was placed in a room with non-functional AC. When we called front desk to have maintenance look at it, was told by GM that we were 'accidentally' placed in a room that was flagged with a mechanical issue. She personally helped us relocate to another room on same floor (good customer service response), but disappointed that they would allow a non-working room to be filled. Poor communication. She offered dinner/food/bar as a compensation, which was fair, but the food we ordered was cold and not very appetizing. Room was clean, well kept, but A/C fan in new room did not function much better than the original. Noise between rooms was greater than we've experienced in the past at comparable hotels. Complementary breakfast was good, and bed was comfortable. Room layout is questionable, simply because closet is pretty much unreachable and useless. Rated fair, which means I don't know if we'll stay at this property again when we visit.
5out of 5
Recommended
for Everyone
by A verified traveller

Great location great hotel

Posted 16-Mar-2017
Great night stay. Will definetly use this hotel next time in sante fe.
5out of 5
Recommended
for Everyone
by A verified traveller from Sedona, Arizona

Outstanding

Posted 07-Mar-2017
I can only say I can think of nothing which would make this hotel better. It was truly one of the best accomodations experience I have had!
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Feb-2017
Hotel was very clean and the breakfast was wonderful.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Feb-2017
Very nice hotel for family trip. I fully satisfied there in Santa Fe and I will stay here next time if I have a chance.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Feb-2017
A nice, clean hotel. We only stayed for a night, but I would have liked to stay there longer!
1out of 5
by A verified traveller

Posted 19-Feb-2017
The facilities are older but the couch is stained and dirty. the bed frames also have some odd stains and marks. the walls are exexcessively scratched and the shower curtain was old and had mildew. It was and uncomfortable stay...........
5out of 5
Recommended
for Everyone
by A verified traveller from Albuquerque, NM

Great hotel

Posted 18-Feb-2017
Rooms are nice and comfortable the gym, pool and hot tub were also well maintained. Staff is very nice and helpful. Thank you will definitely be back to this hotel.