Ratings based on 1,258 Verified Reviews

3.1 out of 5
67% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel

Posted 23-Jan-2018
Their staff are all good.
1 out of 5
by A verified traveller from Los Angeles

Smelly and Disgusting - Pictures ARE deceiving

Posted 15-Jan-2018
Pros: not a thing..We didn't stay
Cons: everything about this hotel..
Location: the location was in a dirty and smelly area
My daughter and I made last minute reservations to meet with a family member in San Fran for the weekend. Once we made it to the hotel the front desk person had to walk to the door to let us in. Upon walking into the hotel you are met with a horrible odor. A very unclean and disgusting odor. Since it was late, I didn't want to make a big deal about the odor, so I proceeded to give the gentleman my information and asked about parking since I was told parking came with the hotel reservation. He proceeded to tell me that was parking was not included with the hotel reservation and I told him that I was advised that parking was included, he again denied parking being included and proceeded to tell me the daily rate. Again, it's late (3:00 am) and we just want to rest and we'll figure this all out once we've had time to collect our thoughts. He gave us a KEY, yes, an actual key to enter our hotel room. When we made it to the room and opened the door, the odor we were fist met with when we entered the hotel was ever more present and let alone the room looked NOTHING like what's online. It looked like a seedy hotel where you would take someone for a quick wham bam thank you ma'am. That was the last straw. Strike 3! We went back downstairs to the front desk and told the gentleman that the room was not acceptable and we were not satisfied and the room did not represent what was on Expedia's website and I wanted a refund.
2 out of 5
by A verified traveller

Not on Union Square

Posted 14-Dec-2017
Name is deceptive: 3 blocks from Union Square. Single pane windows let in all the street noise and cold. Tiny bath. No services in hotel. The parking garage that desk said had a deal with the hotel said the deal was no longer valid.
3 out of 5
Recommended
for Everyone
by A verified traveller from Salt Lake City

SFO to BART to Hotel $10 and 45 minutes!

Posted 08-Dec-2017
Clean sheets, cleanish bathroom, walk to train station, Starbucks, Walgreens in less than 10 mins. Noisy outside (duh, it’s in the city). No kleenex. Shower has dispenser for shampoo, conditioner, body wash. Super friendly staff. You need a bed, shower and shelter for the night but on a budget? Try it! Spend your savings on the amazing food and shopping footsteps away.
3 out of 5
Recommended
for Everyone
by A verified traveller from san fran

Union square plaza hotel

Posted 20-Oct-2017
GREAT LOCATION!!! Room very outdated. The bed is very out dated and not comfortable at all. The bathroom was a nice size however the sink is in the bedroom but that's ok it's an older hotel. Needs to be updated. But over all the LOCATION is great
2 out of 5
by A verified traveller

This traveller left a rating score only Posted 13-Oct-2017 on Hotels
4 out of 5
by A verified traveller

No frills, but still an ok hotel

Posted 09-Oct-2017 on Hotels
Pretty basic amenities, but was fine for what I needed. Room was small, no fridge, no a.c., shampoo/conditioner/soap were all wall mounted bottles, so I'd recommend bringing your own. Staff was very friendly. Location was convenient for me, and the price was right.
1 out of 5
by A verified traveller

No view

Posted 25-Sep-2017 on Hotels
This hotel is a dump, too small,too old, one super slow elevator. No lobby, no ventilation, parking is 2 blocks away but the gentlemen at the front desk were very accommodating
3 out of 5
by Zoila

This traveller left a rating score only Posted 21-Sep-2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento

A room is a room

Posted 18-Sep-2017
This hotel is centrally located in the heart of Union Square, across from theaters and has a pizza by the slice next door! The room is basic, no ceiling fan or AC, but SF is cool enough that isn't a deal breaker. If you need a room for a good value then this is your place! Staff was excellent