Ratings based on 1,101 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
67% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller

Posted 29-Apr-2016
Good location, reasonable price and satisfied for my stay
3 out of 5
by A verified traveller from SLC


Posted 22-Apr-2016
Very close to all eating out, bars and not to far from China Town
4 out of 5
by A verified traveller from Sydney, Australia

Older rooms, but great location and comfortable

Posted 21-Apr-2016
Pros: Hotel was affordable in a great location close to Union Square. Allowed me to walk almost everywhere i was planning to go on my visit.
Location: Only a few street from Union square, means it is close to shopping, bars and transport!
Hotel and rooms are fairly old, but clean and comfortable. Very affordable, and just what i was looking for this stay. Good location and a greats night rest, close to everything.
3 out of 5
by A verified traveller

It is OK.

Posted 18-Apr-2016
Pros: The hot water.
Cons: quilt.
Location: Joining a conference.
It is good hotel in the area. The room is classical style and clean. The bad things are a little bit noisy during night because of the machine sound coming from other buildings, and I have to say there are some bugs (cockroach) in the room, some of them even come to bed. When I wake up in morning, I was shocked by a dead cockroach covered by quilt. And another thing is the quilt is too thin, sometimes I feel cold. Anyway, it is OK.
3 out of 5
by A verified traveller


Posted 04-Apr-2016
フロント係によって対応は異なるが、問題はない。清潔。 冷蔵庫なし。 ネットはまあまあ快適。 近くに食事する場所やコンビニあり。
1 out of 5
by A verified traveller

It sucks

Posted 02-Apr-2016
It sucks for everything except its location. Old, smelly building and all furniture are old and terrible. I know this is 2 star, but no, it is way below than that. I rather sleep in couch in an airport (it was true. A chair in SFO was way conform than bed in this crappy place).
1 out of 5
by A verified traveller

Posted 21-Mar-2016
Pros: Good location
The elevator was broken for the entirety of my stay and there was a cockroach in my room
4 out of 5
by A verified traveller

Great location for business in the city

Posted 07-Mar-2016
Pros: Great location, great staff, despite busy location it's pretty quiet and calm. The wine tasting and music and concierge are nice touches.
Cons: An in-room safe would be helpful for business travel or longer visits.
Location: Steps from the Powell cable car line and from many restaurants and attractions. Ferry market and embarcadero is a mile away and an easy walk.
Have stayed at this property a number of times for work and a few times for fun trips. The location just above Market on the Powell cable car line makes this an excellent base for fun and work - a quick walk to Moscone and other hotels as well as to restaurants, theaters and shopping. While the rooms are pretty small and relatively basic, they're nicely decorated; the lobby is quiet; the staff efficient and helpful. There is a concierge who is helpful with tips and luggage. I'd like to offer a special shout-out to the front desk staff for their patience and assistance last week during a huge show. An in-room safe for business travelers would be a nice addition.
3 out of 5
by A verified traveller

No Extras, But It's Quaint

Posted 09-Feb-2016
The bathroom was clean, the room was clean, and towels and soaps are provided. The WiFi was strong. No coffee or continental breakfast but Jack-in-the-Box is right next door. Staff is friendly and the building is old and beautiful. Our room was over the alley where glass bottles were sorted for trash at all hours. Parking is difficult in this area. I would stay at the Union Plaza again.
1 out of 5
by George from Scottsdale

Posted 29-Jan-2016 on Hotels
First room was hot and could not be adjusted. Was moved. Issues with control in second room as well. Radiator valve dripped water if opened, soaked a pair of shoes. No coffee maker. No Ice in the building anywhere. No safe in the room or front desk.