Ratings based on 4,232 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from 東京都

最高のロケーション、老舗高級ホテル

Posted 24-Aug-2016
Pros: ロケーション、景色、部屋の清潔さ。
Cons: 電子レンジに対応できる陶器製のカップがなかったので、お湯を沸かすのが不便でした。
Location: ブランドショップ、デパート、コンビニ、レストラン、すべての中心地。
サービスはさすが一流ホテルといった感じで、とても満足できました。フロントのスタッフはフレンドリーで、外出時にはミネラルウオーターの提供や、部屋で使う電子レンジのリクエストなど素早く対応していただきました。タワービルディングの高層階だったので、景色も良く、また食事、買い物、ケーブルカー乗り場など、絶好のロケーションで、滞在を楽しむことができました。是非また利用したいです。
5out of 5
by A verified traveller from Amsterdam

Prachtig hotel, prima locatie.

Posted 21-Aug-2016
Pros: Locatie en lobby.
Cons: Bedden zijn te klein
Location: .Prima.
Bedden zijn erg klein, voor de rest prima. Check-in gaat snel, alles is schoon. Verbeterpunt is dat het hotel geen gezellige bar heeft - alleen een gedeelte van de lobby en een nachtclub achtige bar. Er ontbreekt dus een typische hotelbar.
5out of 5
by A verified traveller from G

a superb experience

Posted 16-Aug-2016
A superb experience. Exceptional customer service from all staff. I enjoyed every minute of my stay. Excellent setting and people.
3out of 5
by A verified traveller from Philadelphia

great location in union square

Posted 16-Aug-2016
Pros: Location
Cons: The musty smell and the overall appearance of the hallways on the bedroom floors.
Location: Directly in front of Union Square. Plenty of restaurants, shopping and transportation close by.
The room was clean, although the bathroom and closet space was a little on the small size. Disappointed that breakfast and wifi was not included in the price. The room had a musty, damp smell. The location was great for restaurants, night life and transportation, therefore could be a little to the noisy side.
3out of 5
by A verified traveller from CA

Nice hotel

Posted 14-Aug-2016
Nice hotel, very clean wish the room is a little bigger.
3out of 5
by A verified traveller from London

Underwhelming

Posted 13-Aug-2016
I've been looking forward to being able to book in to this hotel for a few years and finally got the chance. The hotel is ok, but underwhelming to be honest. We had a two bed room in the tower. The beds were small, given the room was for 4 people there was only enough stuff for two setup in the room. We were on the 5 floor with a view of a back of a building so had no sunlight. Perhaps this was because we got a good deal on the room? Also charge for wifi! Who still does this!?!? Location was good, I just overall expected higher quality than the other hotels I stayed in SF. I won't be booking again.
3out of 5
by A verified traveller

ummmmmm not coming back.

Posted 13-Aug-2016
Thirty minutes to check in for room. No designated pet floor or rooms. Pets stay in any room. Yuck! Asked for a quiet location and was told they could not give me a quiet room. Old and worn. Lobby is like walking through Disneyland. Crazy crowded.
5out of 5
by A verified traveller

Posted 11-Aug-2016
Very nice personnel. Only snarky one the male concierge who wasn't very helpful and impatient But room was great. Front desk staff super nice
5out of 5
by A verified traveller

Great as always

Posted 10-Aug-2016
Have been staying here since the 1970s. Staff is great. Rooms are very comfortable. Wifi is great. Lobby bar/restaurant staff is excellent and a great place to grab a quick bite or people watch. Location is outstanding. Wish they would reopen the large bar/restaurant to the left of the clock by the entrance. The ambiance of that bar was one of my favs.
5out of 5
by A verified traveller from Tokyo

ユニオンスクエアに近い便利なホテル

Posted 08-Aug-2016
サンフランシスコ出張の時にいつも使うホテルです。以前はヒルトンホテルに宿泊していたのですが、ヒルトンのような大きなホテルは大人数の時は都合はよいのですが2、3人の時はこじんまりした方が落ち着いていることもありますよウェスティンホテルを使うようになりました。チェックインカウンターの人が少なく時間がかかることが時々あります。