Ratings based on 4,825 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable

Posted 22-May-2017
Enjoyed my visit to the St Frances. Always wanted to stay at this icon of a hotel. Now that I did I doubt I'd return. The staff is excellent and the service as well, however the hotel is dated and could use a complete makeover. The carpets seemed old and dirty and some fresh paint wouldn't hurt. The gym is excellent and again the staff is excellent
5 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento

Great hotel, pet policy a little strict

Posted 19-May-2017
Pros: Location, spacious, clean, historic.
The hotel was beautiful, the staff very helpful and pleasant to speak with. The room was very confortable, clean and spacious. And LOCATION is bar none the best! The only think I didn't care for was the strict pet policy, which is that you can't leave your pet in the room unattended. So we either have to stay in the room all day or take our dog with us everywhere. But, they do not charge a pet fee, so that is a large benifit.
4 out of 5
Recommended
for Everyone
by A verified traveller from Portland, OR

Great hotel with charm. The staff was wonderful.

Posted 15-May-2017
Pros: Location, charm, friendly staff
Cons: More information about San Franisco in the rooms would be helpful.
Location: walking, trolley car stop was less than a block away, could get to Fisherman's Wharf and event venues all within walking distance.
It was wonderful to stay and a hotel that has character and hasn't been remodeled to the point where everything feels generic. The location was fantastic. We took the BART fro the airport and were able to get all over downtown without a car. I loved the option to forgo housekeeping for more SPG points.
4 out of 5
Recommended
for Everyone
by A verified traveller from Dallas

Marvelous historic hotel in a convenient location

Posted 15-May-2017
Splendid nearby restaurants, spacious room, extremely quiet, convenient car rental on site, full of history, wonderful restaurant that serves breakfast and lunch (sadly, dinner is not available), lively bar, and gift shop that carries a large variety of items to include fabulous hotel label items. All but one employee exemplified superior customer service (the one employee was rude and unprofessional when I called down from our room for assistance). The A/C stopped working during our first night and although we called in the morning to request repairs, it had not been fixed by the evening when we returned. It was eventually fixed but still ran on the warm/stuffy side. Even with these minor imperfections, they did not distract from what a fantastic hotel this is and we will definitely return! Thank you!!
3 out of 5
by A verified traveller from Atlanta, GA

Small rooms and bathroom, thin walls

Posted 15-May-2017
The room and bathroom was tiny considering it's a 4 star hotel and the price paid. The walls were also very thin. We could clearly hear conversations from the room next door (every word clearly). When they started to play country music, we requested to move rooms. I couldn't really blame our neighbors for wanting to hear music on their vacation. The staff was friendly and honored our request. The location was good. It was in the middle of all the shopping and restaurants. The airport is a 30 min ride and the golden gate bridge is a 30 min ride as well.
5 out of 5
Recommended
for Everyone
by A verified traveller from T

Great hotel

Posted 15-May-2017
Walking into the lobby you can tell that this is a historic building but the hotel is very well maintained. We stayed in the tower side, which is probably the newer side but my friend stayed on the other side and he said his room was fine too. Staff is friendly and hotel is clean. Also located in a great location.
4 out of 5
Recommended
for Everyone
by A verified traveller from Oxnard, Ca.

Excellent Location in Union Square

Posted 09-May-2017
Pros: Location and fitness clothing & shoe rentals.
Cons: Lobby is kind of blah. I know that this is a historical building but they could make the main hub a little more interesting.
Location: Union Square, Victoria Secret, Macy's, Aldo, Cheesecake factory, etc. Many places to shop and eat. Main location for hop on hop off tour bus.
I booked a stay in the Landmark building and regretted it. It was very small and outdated. We had a view of a brick wall. The updates in the bathroom looked nice but overall it was too small for my taste. I decided to upgrade to the Tower building during my stay and I loved it! Very spacious rooms with extra seating, partial view of union square, and a elegant bathroom. I would stay here again due to the location and the new rooms in the Tower building.
4 out of 5
Recommended
for Everyone
by A verified traveller from Orange County, CA

Classic Hotel in a great location

Posted 09-May-2017
Pros: Architecture, Decor, and location
Cons: Offer free WiFi, and use of computer to check in to flights and print boarding passes.
Location: see above
My husband and I wanted a quick get-a-way to celebrate our 30th Wedding Anniversary. The Westin St. Frances was the perfect place. The location in Union Square was great, our corner room was spacious and had a wonderful view especially in the evening. We were walking distance to China Town, Market Street and Union Square shopping. Getting to other locations of interest including: The Wharf, Pier 39, Little Italy (for dinner) and Coit Tower were an easy Street Car ride away (it stops right in front of the hotel). I marked off a point to the overall rating and Hotel Facilities because I thought it was a bit cheesy that they charged for WiFi and charged to use the computer to check in to our flight and print our boarding passes.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-May-2017
Great hotel especially the new wing. Great location.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel

Posted 02-May-2017
This was a beautiful hotel. Our room was in the tower so it was very up to date but the hotels history made it special. Staff was wonderful! And we thoroughly enjoyed our stay.