Ratings based on 2,453 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Japan

ホテルは小規模ですが、スタッフが親切でした。

Posted 17-Aug-2016
スタッフがフレンドリーで親切でした。部屋は少し古い感じがしますが、清潔にしてあり満足です。 ただ、8月というのにとても寒いサンフランシスコは、部屋のヒーターが付かず(つけ方がわからず) それが困りました。スタッフに聞けばよかったのですが。。。
5out of 5
by A verified traveller from Toronto

Awesome staff, awesome location, beautiful City

Posted 08-Aug-2016
This was a perfect location if you're looking for a convinent easily accessible hotel. The staff were awesome and really helpful! Highly recommend.
3out of 5
by A verified traveller from Toronto

Posted 04-Aug-2016
Good location, clean and comfortable location. My room was quite small, but fine for one and there wasn't a small fridge as I expected. Also no ice machine on the floors, you have to ask the front desk to retrieve a bucket from the kitchen. Definitely over priced for what you get but seems to be common in this location
4out of 5
by A verified traveller from Houston

Great hotel a couple blocks from Union Square

Posted 04-Aug-2016
Centrally located a couple blocks from Union Square and a trolley line. Hotel is currently undergoing renovation to a more modern look in the bedrooms and bathroom. We stayed in a renovated room, which was super nice, but the floor below us was under construction so we heard a lot of noise. Love the location - about 15 mins walk to the Financial District, 30 mins from Fisherman's Wharf, 30 mins to Lombard Street. The walk to get anywhere is insane because of the hills so if you don't want a glute and leg workout, take the trolley.
4out of 5
by A verified traveller from United Kingdom

Better than expected

Posted 04-Aug-2016
The hotel was in a really good location, very convenient to catch public transport. The hotel ammenities were also very good and the staff were friendly. The only downside about the hotel I'd say is that the walls are quite thin, which made me uneasy at times. Overall I would recommend to a friend
4out of 5
by A verified traveller from Sydney

Close to Union Square, Great Staff, Great Hotel!

Posted 03-Aug-2016
Pros: Location to everything, clean room, friendly staff.
Cons: Rooms may need a little updating.
Had booked a hotel for 2 adults with 1 bed booked. Upon check in, the receptionist made a point to change it so that we ended up with 2 beds, 1 each! This was a very pleasant surprise! The room we stayed in was dated, but the hot water worked, everything was clean - including sheets and linen, with free high speed wifi available. Would stay here again.
4out of 5
by A verified traveller from California

Great location.

Posted 02-Aug-2016
We had a family suite with a king bed and a sleeper sofa. The room was great. It was 2 rooms with a bathroom in the middle. Worked out great for our family.
5out of 5
by A verified traveller

Posted 26-Jul-2016
The staff was friendly and helpful. My room was quiet and the renovation changes were superb. My only complaint is that all hotels in the city are expensive by my backwoods standards. I would absolutely stay at this hotel again. It was delightful.
3out of 5
by A verified traveller

Nice hotel close to all locations

Posted 03-Jul-2016
Pros: Closeness to all amminities
Had a great time with hotel. Staff was great. Under remodeling but no issues.
3out of 5
by A verified traveller from san francisco

Hotel was close to the downtown square

Posted 29-Jun-2016
Pros: I like the location
Cons: I think it could use so,e renovations, like rip out the carpets.
Location: It's close to union square, where the huge shopping malls and great eats are.
It was an ok hotel, older but close to everything that you need.