Great location, comfortable, and private.
We had a mishap upon checking in. Although our reservation was for a king (my daughter and I planned to share a bed) we were checked into a queen room, which the desk agent tried to upsell by telling us it was in the back and very quiet. He didn't mention that it was a queen, however. The room was quiet and in the back, but for a three-night stay, I was concerned about the size of the bed. I checked the photos online, and it became clear that he'd booked us in the wrong room type.
When we went back down to mention the incorrect bed, lo and behold, a King room was available. Unfortunately it was directly across the hall from an elevator and faced the busy street front. So much for the quiet and private room. That switch felt a little punitive, especially since he had just booked us in the wrong room and talked so much about how great it was.
Despite the room's location, we were pleased with it and the comfort of the bed. With this being a small hotel, there was minimal noise from the inside. Outside of construction of scaffolding next door at 0600 Monday morning, the street noise was not bothersome. The room was very clean and well appointed. We appreciated the multiple ports available to charge electronics.
The location was great, on a bus line, walking distance from BART and Union Square, and on a streetcar line as well. The diner next door was good for an easy meal, and the pharmacy and 7-11 nearby were handy.
Comment from Hotel Management
12-Aug-2017 by Ronnie N., Hotel Management
We apologize for the issues with your room type. I also apologize for not exceeding your expectations. If you ever come back our way please feel free to contact us directly and we will be happy to book it for you. Have a great day!