Ratings based on 1,774 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from nj

Nice hotel

Posted 28-Aug-2015
Good location to travel around the city. Close to Union Square, department stores, china town etc. Nice and clean room. We really enjoyed the staying.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 25-Aug-2015
Good room, ideal to get around. Nothing fancy but everything was comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Aug-2015
Great hotel, great location though I thought I was going to be at the one that is closer to Moscone center this one was close to Union square, China town etc.
5 out of 5
Recommended
for Everyone
by A verified traveller from sourthern california

safe haven amidst urban jungle

Posted 24-Aug-2015
Pros: central location, cleanliness of room, friendliness & helpfulness of staff
Location: many restaurants, coffee shops, trolley cars, union square with lots of shops and many people.
Stayed here while dropping our daughter off at college. The location is in a busy urban area close to many restaurants and competing hotels. Upon first glance I had thought that we might have made a mistake by booking here due to the congestion on the streets, but I could not have been more delighted by our three night stay. From the moment we pulled up to the valet, we encountered the friendliest, most helpful staff. The valet, the security guard, the bellhop and the receptionist all went out of their way to help us get situated. It was a pleasure chatting with these gentlemen each day as we ventured back and forth from hotel to our daily adventures. Room was clean and fresh upon arrival and the beds were just right for a good night's sleep...awesome pillows! Room service was fast! Even when calling for a pot of coffee during the morning rush, we received it almost immediately. And the late night meal was hot and hearty. The valet had our car ready right on time each day and gave us helpful tips for safety. The bellhops always dutifully handled our many bags and helped us shuffle the hoard of college supplies around the vehicle like puzzle pieces. Our room on the 19th floor was a safe haven from the chaos which can permeate the SF streets. Oh, and the elevators were smooth and fast! I cannot think of one problem-- It was a terrific stay!
4 out of 5
Recommended
for Everyone
by A verified traveller from scotland

Good hotel near Union Square

Posted 22-Aug-2015
Location great but you pay for that. Plenty of places to eat around. Room was ok, 8th floor overlooking/ed hotel opposite. We were so busy by day that it was a place to crash by night and it was comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller from torino

ottimo hotel in pieno centro

Posted 19-Aug-2015
Ottima struttura in Union Square, camere enormi e pulite con letti king size e bollitore, unico neo manca il frigorifero . Il personale un po' freddino , ma ci sta' in un hotel di queste dimensioni. Per il resto tutto ok
3 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

An Okay Choice for Great Location

Posted 16-Aug-2015
Pros: Location, lobby and staff.
Cons: Update the rooms a bit. Bigger TVs with better reception.
Location: Perfect location. Right next to Union Sq. and the cable cars. Very central.
Perfect location just off of Union Sq. Staff was friendly and helpful. Rooms were eeehhh. Not terrible, but nothing really good. Pretty small with TINY bathroom. TV is tiny as well with choppy reception on multiple channels. The lobby was nice and comfortable with a nice little lobby bar. If your are just looking for location and a more reasonable price than some of the other hotels in Union Sq., not bad at all, especially if you don't plan on spending much time in the room other than a pit stop and to sleep.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Aug-2015
Es un hotel comodo y limpio. Las instalaciones no son nuevas. El estacionamiento es un problema, el servicio del hotel te cobra 50 dlls al dia por el valet parking, de preferencia buscar algun estacionamiento publico
3 out of 5
by A verified traveller from N.

Not bad but not great

Posted 05-Aug-2015
For a Marriott we were disappointed. The bathroom was so small, no shelf space either. And the bed was lumpy on one side. Time for a new mattress I believe.
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

Excellent Hotel

Posted 04-Aug-2015
Pros: Good location, friendly staff
Cons: N/A
Great stay and loved the location! Forgot my contacts for this trip and I have a close friend who organized contacts for me (as a surprise) while in transit to San Francisco. They called into the hotel and were assisted by a manager - I'm not sure of the exact details but I do know she went above her normal job description to help arrange contacts for me... It was appreciated and very helpful biking over the Golden Gate bridge! I found all the staff at the hotel to be very warm & welcoming. Would recommend this hotel to friends & colleagues..