Ratings based on 2,152 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Los Angeles

nice hotel close to shopping and restaurants

Posted 28-Sep-2016
This hotel is the perfect location and has great amenities. It's just a walkable block from Union Square and restaurants.
4out of 5
by A verified traveller

Friendly.

Posted 26-Sep-2016
Pros: From the moment we arrive we felt relaxed and happy. This was because of the fabulous staff.
From the moment we arrived we felt welcome. Staff from car to room made us feel relaxed. We were able to catch cable car to Fishermans wharf from across the road. And we were able to walk to restaurants close by. Concierge was very helpful with our sightseeing experience.
5out of 5
by A verified traveller from Phoenix, AZ

Great location - Wonderful customer service

Posted 24-Sep-2016
Pros: Location, Customer Service and Comfortable Bed
Cons: Bathroom floor could have been cleaner and tub drained slow. We ended up standing in water when we showered. Maintenance fixed timely when we called.
Location: Great location near cable car turnaround.
I took my 75 year old Mom to San Francisco for her first time. The hotel was located right on a cable car route which was very convenient. Since my Mom found cable car rides to be her very favorite thing in San Francisco, the proximity to the cable car turnaround was great. When we checked into the hotel I requested a higher floor on the quietest side since my Mom has a hard time sleeping. Diana at the front desk spent some time finding us a different room which turned out to be an upgrade. She did not charge us an upgrade fee which was wonderful. Our room was very quiet and we were most appreciative. The beds were very comfortable. I enjoyed being able to grab a glass of wine in the lounge downstairs and take it to our room. If in San Francisco again, I would definitely consider staying at this Marriott.
4out of 5
by A verified traveller from SP

Boa localização

Posted 17-Sep-2016
pros: localização, custo beneficio, conforto contras: não tem frigobar, não tem cofre, staff do hotel não é muito agilizado em dar dicas e sugestões, cama de casal é pequena.
2out of 5
by A verified traveller from Davis, CA

Overpriced, Lousy Housekeeping Service

Posted 08-Sep-2016
Pros: Location
Cons: Housekeeping. For $250 per night clean the room, vacuum it, change the sheets. Don't ask customers to tip housekeeping.
Location: It's right near Union Square.
First of all the Hotel will charge you an extra $100 per day that you stay at the hotel. They deducted $500 extra when I got there in case I used room service. Imagine that. Must be illegal, but they do it. Then I checked my bank account a few days later and the Marriott had also charged an extra $300 on my debit card, for a total of $800 in extra charges for nothing. I went to the front desk and the lady working at the front desk told me I need to use a credit card rather than a debit card because otherwise the hotel just keeps making fake charges, they just do is - I guess cause they can. You get your money back when you check out but they had $800 of my money tied up for 5 days for nothing, in case I used room service. Next, they didn't change the sheets for 3 days. Housekeeping shows up at 3 p.m. and they just press the wrinkles out of the sheets and leave same sheets on the bed. They finally changed the sheets after three days, another maid came in early and changed the sheets. They are so cheap, they give you 2 tiny pieces of paper and a pen. That's it. No writing pad, no replacement pad when they do housekeeping. They did not vacuum the room either. They are so cheap they don't like to replace the empty box of face tissue. It's a good location, very high price, bad housekeeping, bad service all the way around, and they run up big charges on your debit card for no reason.
5out of 5
by A verified traveller from Red Bluff, CA

Clean, safe hotel centrally located.

Posted 02-Sep-2016
Pros: My wife felt very safe and secure and we would definitely stay here again when we return to the City.
Near Union Square, lots of great shopping in walking distance. Cable car tracks run right next to hotel. Short cab fare to Fisherman's Wharf, Alcatraz Island Tour, Japan town, etc. Hotel very clean, staff friendly, easy checkout. .
5out of 5
by A verified traveller from tucson, AZ

Spectacular Hotel , convenient

Posted 18-Aug-2016
Pros: Location, hotel overall
Cons: Nothing to improve
Location: Trolley Stop, shopping restaurants, china town
My family and I arrived at Marriott Hotel, front Desk Staff was amazing, I was given a room with acceptable view but not the best. I called front desk and asked if they could place us in a room with a view. We were transferred to a room with the most Astonishing view of San Francisco. A dream come true. Loved it!
5out of 5
by A verified traveller from dallas

Fabulous location.

Posted 13-Aug-2016
Clean and comfortable helpful staff. Close to trolley, restaurants and Union Sq.
3out of 5
by A verified traveller

Posted 08-Aug-2016
I liked the hotel location and condition overall but I think The rate per night was a bit overpriced
4out of 5
by A verified traveller

Posted 08-Aug-2016
Très bien situé,bon rapport qualité prix Facile d accès depuis l aéroport