Ratings based on 2,200 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Puerto Rico

Excellent hotel close to union square

Posted 30-Nov-2016
Pros: Clean, location, staff
Location: Near Union square, cable car stop and great restaurants
Great experience. Hotel was clean, housekeeping staff excellent. We had breakfast every day in the hotel. A big applause to our waitress Miu. She did everything in her hands to make us feel comfortable each day...Miu keep up the good work!!!! Overall great vacation in San Francisco!!!!
4out of 5
by A verified traveller from Mexico City

Hotel en Excelente ubicación centrico

Posted 23-Nov-2016
Pros: la ubicación
Cons: Internet era un poco lento
Location: Union Square, shopping, cafes restaurante, moscone center
Me quede en el hotel para el DreamForce y tenía excelente ubicación ya que podías llegar caminando a todos los centros o tomar el camionsito
5out of 5
by A verified traveller from US

Great Staff and Great location

Posted 14-Nov-2016
Pros: The location was very convenient.
We were welcomed by Sherman and he was so friendly and full of information. Great person to have at the front.
4out of 5
by A verified traveller from US

Posted 14-Nov-2016
Cons: The hotel is located on a busy intersection so be prepared for lots of street noise from cars, buses, police cars and fire trucks @ any time of the day or night. Also, lots of homeless people that are sleeping on the streets @ night within a several blocks of the hotel - most don't bother you but there will be a few that will approach you and some that can be scary. Most of the front desk staff are not very friendly and the conciege seemed bothered by simply questions - time to retire! Pros: centrally located in the city and easy to get to different parts of the city or tourist attractions due to location and access to public transportations such as bus and cable car. Rooms were clean and nicely updated. Room service and hotel restaurant was good.
4out of 5
by A verified traveller from Louisville KY

Great location, style and staff!

Posted 05-Nov-2016
Pros: The location, lovely decorating, and immaculate condition of this Marriott are all exceptional, as are the courtesy and helpfulness of the staff.
Cons: I would like to have had an extra firm mattress and a quiet, more private evening dining area. Parking costs a hefty $65 per day but does allow in/out
Loved the location in the heart of the Union Square area -- right on the cable car line, across the street from Starbucks (a real plus for me!), and only a few blocks from Gumps and from Chinatown. The decorating is quite stylish and has something of an Asian flare and feeling. Staff were exceptional and went out of their way to work with us to get an early check-in. The only downside was that the mattress on my beautiful kingsized bed was too soft for my back (which needs an extra firm! ) and dinner was ruined for me one evening when we opted to eat in the small hotel dining area opposite the bar area. The hotel had supposedly rented out the part of the bar area that had a large TV in it which was tuned to a play-off baseball game (a circumstance of which we were totally unaware) and there was much shouting, cheering and loud carrying on which was more than I could take after a full day of sightseeing, tired and with a headache. I opted to eat in my room and it appears that the management comped my room service tab as it has yet to appear on my credit card statement. There is a much larger and more private dining area that is open for the hotel's lavish breakfast spread.
5out of 5
by A verified traveller from Diaz

Awesome! Great location.

Posted 05-Nov-2016
Pros: Staff and it's great location . Clean and comfortable beds.
Cons: None- everything's good.. I love everything about this hotel .
Location: Great! Close to other landmarks like the Union Square/ Chinatown/ etc.
5out of 5
by A verified traveller from US

Excellent hotel

Posted 30-Oct-2016
Pros: Room was comfortable, always clean. Hotel was very nice and hotel staff were always pleasant.
Cons: Nothing I didn't like. Everything was great. I don't have any suggestions for improvements.
Location: Plenty of shops and restaurants nearby. In a nicer part of town.
4out of 5
by A verified traveller from US

Posted 24-Oct-2016
Nice clean room. Small, but that is to be expected in downtown San Francisco. Restaurant open relatively late was convenient for late arrival.
5out of 5
by A verified traveller from costa mesa, ca

Excellent location

Posted 24-Oct-2016
Pros: Location, great room and you always know what you are getting at a Marriott
Cons: Great room, location, friendly staff. Easy check in and the room was very clean
5out of 5
by A verified traveller

Very Happy, Centrally Located

Posted 23-Oct-2016
Very Happy, Centrally Located