Ratings based on 2,325 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Location but HORRIBLE Parking Prices

Posted 21-Aug-2017
Pros: Location and cleanliness.
Cons: PARKING PRICES..Parking is $69 (Large vehicle) +$9.95 parking tax.
Hotel is in a great location in Union Square to enjoy SF. Uber is the driver of choice here. Easier to get around. Hotel staff were great and courteous.
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Nice hotel conveniently located in Union Square

Posted 11-Aug-2017
Pros: The staff were excellent. From the first greeting at the front door to the front desk and concierge. They were all very friendly and helpful.
Location: Hotel is near Union Square which has many shops and stores (department stores, not boutiques).
I recently had a great experience at Marriott Union Square. What truly set the hotel apart was its staff. from the first greeting at the front door to the front desk. The concierge was particularly helpful with many great tips and tricks for exploring the city. The hotel is located on a main street, so it sometimes could be noisy at night, particularly if your room faces the street. It didn't bother me. It was easy to get anywhere in the city from here.
Comment from Hotel Management
11-Aug-2017 by General Manager, Hotel Management
Thank you for writing such a wonderful review of our hotel. We also want to thank you for mentioning our convenient location close to a variety of restaurants and shopping. We receive many positive comments about our location, so we are glad that this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again. Have a great day! Oscar Rodriguez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location.

Posted 29-Jul-2017
Hotel was right on the cable car line. Staff was great, ready to help with day trip suggestions and tips. Directions were right on. A couple blocks from the shopping area of Union Square. A 20 minute walk to AT&T park.
Comment from Hotel Management
29-Jul-2017 by General Manager, Hotel Management
Thank you for the great review! We love knowing how pleased you were with our location and appreciated the easy access to Union Square. Thanks for choosing the San Francisco Marriott Union Square. We hope you will make the same choice when your travels bring you back the city! Oscar Rodriguez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from boise id

Nice hotel near union square

Posted 28-Jul-2017
Lovely hotel in the city. The bed was soooo comfortable. Would have liked a separate space for pullout sofa, as traveling with our teenaged niece. Only issue was we made reservation for 3 people and only had 2 sets of towels. Also couldn't figure out the dining options in the hotel.
Comment from Hotel Management
29-Jul-2017 by General Manager, Hotel Management
Thank you for taking the time to post your review. We're delighted you loved so many aspects of the hotel and, overall, you had a wonderful stay. We apologize for the lack of in-room amenities. Please know our associates are always happy to provide assistance as your 100% satisfaction is our main priority. Thanks for being our guest and we hope to see you again soon. Oscar Rodriguez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Rancho Cucamonga

Nice location, comfortable room

Posted 25-Jul-2017
Slight disappointment from previous stay. I requested double bed, only got a king or queen bed. I probably will not go back to this hotel soon.
Comment from Hotel Management
25-Jul-2017 by General Manager, Hotel Management
Thank you for returning to our hotel and providing candid feedback about your stay. We apologize for the mix-up with your room and the inconvenience this caused you. Our goal is to provide exceptional service to our guests, and we're sorry this was not your experience. We truly hope we have the opportunity to make it up to you on a future visit. Oscar Rodriguez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Pennsylvania

Hotel is well worth staying

Posted 24-Jul-2017
Pros: The hotel is in a good location in the city. The hotel is comfortable, quiet and the staff is very friendly and helpful.
Cons: Nothing comes to mind.
Location: The shopping is wonderful with many nice stores. There are many good restaurants around. Lots of transportation available to get around the city.
The hotel is conveniently located within the city and within walking distance to many restaurants and stores. The hotel is modern, clean and rooms are comfortable and quiet. The staff is wonderful and helpful when my family and I were trying to get around the city. The Concierge (Melinda) was so helpful in giving us information about the city and how to best travel there. She really went out of her way to make our stay enjoyable. All the staff at the hotel are so friendly and kind. We ate at the bar area a few nights and the food was very good.
Comment from Hotel Management
24-Jul-2017 by General Manager, Hotel Management
Dear Diane, what a fantastic review. We are so happy our staff made your stay so wonderful and helped you navigate the city area. We have shared your compliments with Melinda and she enjoyed the positive feedback. On behalf of the entire team we invite you back again soon for another great experience. Safe travels! Best, Oscar Rodriguez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful location

Posted 24-Jul-2017
Perfect location professional staff wonderful virw
Comment from Hotel Management
24-Jul-2017 by General Manager, Hotel Management
Thank you for the great feedback and for choosing to stay with us. Its great to know our staff and view made your stay memorable. We all hope to welcome you back again soon for another great visit! Best, Oscar Rodriguez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from new zealand

Great location

Posted 22-Jul-2017
Perfect location if you want to go shopping. Close to the ferry building.
Comment from Hotel Management
24-Jul-2017 by General Manager, Hotel Management
Dear Ian, thank you for the great 4 star rating and for being our guest. We are pleased our location met your travel needs and that you had a pleasant experience. Thanks again and hurry back! Best, Oscar Rodriguez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Clean and convenient to Union Square

Posted 13-Jul-2017
Pros: From the past experience with Marriott, I knew that the rooms would be clean and the service staff would be nice.
Cons: Just give us free wi-fi!
Location: Great location. Very close to the trolley and the bus line to get around town with the pass.
I booked the Bay View room but there was no view of the bay. We asked about it and was told that it just means the room faces the bay but you can't see it unless you're up on the top floors due to the location of the hotel. Misleading don't you think? But we were not there for the view, we were just there to shower and sleep so it was okay.
Comment from Hotel Management
13-Jul-2017 by general manager, Hotel Management
It was a pleasure having you as our guest at the San Francisco Marriott Union Square. We appreciate your kind words and compliments regarding your stay. We strive to make our guests' travel needs as easy as possible during their visit, and we are happy we could assist you. Thanks again for staying with us - we appreciate your business! Oscar Rodriguez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from c

Close to Chinatown and fishermans wharf.

Posted 11-Jul-2017
Loved to doormen. Made us feel st home. Loris diner next door our favorite go to.
Comment from Hotel Management
13-Jul-2017 by general manager, Hotel Management
We are delighted you had an excellent stay at the San Francisco Marriott Union Square. Thank you for the fantastic review! We especially appreciate your awesome comments about our friendly doormen. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Oscar Rodriguez General Manager