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Reviews of Mirage Inn and Suites

2 out of 5
Mirage Inn and Suites
2600 Sloat Blvd, San Francisco, CA

Reviews

7.0

Good

Rating 10 - Excellent. 215 out of 961 reviews" "
Rating 8 - Good. 338 out of 961 reviews" "
Rating 6 - Okay. 202 out of 961 reviews" "
Rating 4 - Poor. 95 out of 961 reviews" "
Rating 2 - Terrible. 111 out of 961 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Response from MARY on 9 Apr 2024
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MARY on 9 Apr 2024
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEEDBACK

2/10 Terrible

Matthew

Stayed 2 nights in Apr 2024
Response from MARY on 7 Apr 2024
THANK YOU FOR YOUR STAY.

6/10 Okay

Daniel

Liked: Cleanliness
I love cause it’s walkable from funston
Stayed 1 night in Mar 2024
Response from MARY on 4 Apr 2024
THANK YOU FOR YOUR STAY AND SEE YOU AGAIN

8/10 Good

Amy

Liked: Cleanliness
This is one of the only hotel options in the Sunset neighborhood. Things you should know about this neighborhood, it is VERY residential, you will not be close to any of the typical SF tourist attractions, other than the zoo across the street. Java Beach on the corner is good for light meals and coffee. I didn't try the pizza place next door. I stayed here because my son is a student at SFSU and this is the closest hotel to his apartment. About this hotel: It is an older building that appears to be family owned and operated. The room wasn't fancy and I had zero view from my one window, but the room was very clean and I could tell it had been recently updated. The only thing that bothered me, was there was a gap under the door and I could see light coming in from the hallway, so I had to block it with a towel. It was very quiet at night, I didn't hear any noise from hallway or other rooms. I read other reviews that were not good, so I was a bit worried, but prepared myself. I brought my own tissues and throw blanket for my comfort. I also requested no housekeeping service during my 3 night stay and but I was offered towels if I needed them. When I checked in a friendly and polite young man named Matt assisted me. The parking is free and underground, it was clean and well lit. They did put a $250 hold on my credit card when I checked in, but I feel like that is standard at many hotels nowadays. I would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from MARY on 1 Apr 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Angela

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from MARY on 2 Apr 2024
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEEDBACK

4/10 Poor

Hector

Business traveller
Disliked: Staff & service, amenities
Front desk staff was rude. Staff has no amenities to offer before check in. Did not allow early check in, strict 2pm check in. Room did not have hand soap, and towels were tossed on shelves disorganized
Stayed 2 nights in Mar 2024
Response from MARY on 25 Mar 2024
EARLY CHECK INN IS ALWAYS SUBJECT TO AVAILABILITY, THANK YOU FRO YOUR STAY

4/10 Poor

Justin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MARY on 25 Mar 2024
THANK YOU FOR YOUR STAY

2/10 Terrible

Elias

Disliked: Staff & service, amenities
Front staff was very rude, room walls were very thin could hear everything including the loud construction outside, a little out of the way as well.
Stayed 2 nights in Mar 2024
Response from MARY on 22 Mar 2024
THANK YOU FOR YOPUR STAY

8/10 Good

James

Stayed 1 night in Mar 2024
Response from MARY on 4 Apr 2024
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love staff and how close it is to ocean beach!!! The rooms are very spacious, modern, and clean!!! There’s something very comforting about this inn! The bed was very comfortable and the rooms are sound proof! I didn’t hear a thing! Thank you Mirage Staff!!! I can’t wait to come back!!! THANK YOU!!!
Stayed 1 night in Mar 2024
Response from MARY on 22 Mar 2024
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

6/10 Okay

Craig

Travelled with partner
Disliked: Amenities
Okay the rooms are decently priced. There is free parking which is nice and not usually included in a motel or hotel in San Francisco. Location is also nice being close to the zoo. However there is not much in the area in the way of restaurants there is a pizza place next door that wasn't open on the days I was visiting and the coffee joint is an excellent coffee joint but they close rather early in the afternoon but the open early in the morning which is good. However comment my three star rating is because the management are not very friendly, they look bothered to help you, there's a lot of noise going on and if I could hear it and if the managers live on the premises I shouldn't really have to complain about the noise they should have taken care of it. The room was basically pretty clean The shower needed work but I was able to get it to work enough to use it. If the room was for two people they should have enough coffee to make two cups of coffee they only had one coffee packet and one condiment packet. Again if you're in the hospitality business I should not have to ask for you these things if they're kept in the room.. I had two separate reservations because I decided that I wanted to come a day earlier and I was told I would need to check out and check in. However, I decided just to give up the second night and the non-refendible VI paid and get a different hotel since I had to travel up to San Jose for an appointment I just didn't feel like it was worth it to drive b
Stayed 1 night in Mar 2024
Response from MARY on 22 Mar 2024
THANK YOU FOR YOUR

10/10 Excellent

Vue-Hao, Daly City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking in facility although a bit tight but right across the SF Zoo and a block from SF Ocean Beach. Very clean, modern and safe area.
Stayed 3 nights in Mar 2024
Response from MARY on 22 Mar 2024
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

10/10 Excellent

Gina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, clean bathroom and bedding was good, not far from the beach 5min walk to it good area quiet too across the street is the zoo
Stayed 2 nights in Feb 2024
Response from MARY on 22 Mar 2024
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Odd vibes.
Stayed 1 night in Feb 2024
Response from MARY on 22 Mar 2024
THANK YOU FOR YOPUR STAY

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Went there for just an overnight stay, to do some fishing at ocean beach. I was pleasantly surprised by how clean the room was. Parking was super easy, and even the parking garage was clean. The bed was comfortable, and I slept great! My only complaint was with noise. While no fault of the owners, I could hear people walking around, and talking. Not sure what could be done to help that. But overall, it was a very nice stay.
Stayed 1 night in Jan 2024

6/10 Okay

Devon

Stayed 1 night in Jan 2024
Response from MARY on 26 Jan 2024
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

8/10 Good

James

Disliked: Staff & service
Next to beach. The hallways feel like you’re in a jail.
Stayed 2 nights in Jan 2024
Response from MARY on 2 Feb 2024
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was acomidating. Very easy to deal with
Stayed 1 night in Dec 2023
Response from MARY on 26 Jan 2024
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from MARY on 26 Jan 2024
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

10/10 Excellent

Adriana

Stayed 1 night in Dec 2023
Response from MARY on 26 Jan 2024
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

8/10 Good

Michelle

Travelled with family
Disliked: Amenities
the front desk manager is terrible. no greeting no smiling, very bad service
Stayed 2 nights in Dec 2023
Response from MARY on 26 Jan 2024
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

4/10 Poor

Michael

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from SAM on 26 Jan 2024
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Decent place to stay
After trying to call to confirm my reservation and the man said he was busy checking someone in and that takes at least twenty minutes I was surprised when I arrived my check in was so fast. Anyway its a quiet and clean place to stay in a safer outlying neighborhood. The hot water does take a while to come up to the room I ran both the bathtub and hand basin faucets until the water was hot for my shower. I THINK THEY HAVE A MECHANICAL PROBLEM WITH A CIRCULATION PUMP IN THEIR HOT WATER SYSTEM But what do I know...
Stayed 3 nights in Dec 2023
Response from MARY on 26 Jan 2024
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

6/10 Okay

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn't as sound proof as it should. I could hear every door open and every footstep in the hallway.
Stayed 1 night in Dec 2023
Response from MARY on 26 Jan 2024
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

10/10 Excellent

SHU JIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Response from MARY on 22 Mar 2024
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

6/10 Okay

Matthew

Travelled with family
Disliked: Staff & service, amenities
The lady that worked at the office was real disrespectful
Stayed 1 night in Nov 2023
Response from MARY on 30 Nov 2023
THANK YOU FOR YOUR STAY

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room for the price.
Stayed 1 night in Sep 2023
Response from MARY on 30 Nov 2023
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 4 nights. Area was in a good and calm location: next to a really good cafe, a short walk to the beach, and across from the SF Zoo. The check-in was good, my stay had no problems, and I had no complaints. I would have enjoyed a slightly bigger TV and maybe some complimentary water bottles in the room, but besides that, the stay was great and I’d definitely consider it on a return trip to the city.
Stayed 4 nights in Nov 2023
Response from MARY on 21 Nov 2023
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

6/10 Okay

Alexander, Seattle

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from MARY on 21 Nov 2023
THANK YOU FOR YOUR STAY

8/10 Good

Ana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice but the hallway floor was a bit noisy.
Stayed 1 night in Nov 2023
Response from MARY on 13 Nov 2023
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

10/10 Excellent

June

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from MARY on 11 Nov 2023
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from MARY on 7 Nov 2023
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Great location. Everything went smooth
Stayed 2 nights in Oct 2023
Response from MARY on 3 Nov 2023
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

10/10 Excellent

June

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from MARY on 3 Nov 2023
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

10/10 Excellent

June

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from MARY on 28 Oct 2023
thank you for your stay and appreciate your feed back

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very nice last minute booking was happy with it
Stayed 1 night in Oct 2023
Response from MARY on 25 Oct 2023
THANK YOU FIR UOUR STAY AND APPRECIATE YOUR FEED BACK

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from SAM on 23 Oct 2023
THANK YOU FOR STAYING WITH US. WE APPRECIATE YOUR FEEDBACK.

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from MARY on 10 Nov 2023
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

2/10 Terrible

James

Travelled with family
Disliked: Staff & service
WORST CUSTOMER SERVICE EVER!
Unless you have to stay near this location to see your family for a reasonable price, DO NOT STAY AT THIS PLACE EVER! Owner/operator in front is the rudest individual you'll ever meet. I have no idea how they think they can run a business like this and talk to customers in such rude manner. I don't know how they're allowed to be in the hospitality business.
Stayed 2 nights in Oct 2023
Response from MARY on 14 Oct 2023
NO MATTER WHAT YOU EXPERIANCE AND TOLD ONE SIDED STORY, THANK YOU FOR YOUR STAY

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked for a quiet room but were put next to Sloat Blvd which can be busy but mostly quiet at night. We did not ask to switch to an inside location because our room was so large and had been completely remodeled. Thoughtful bedside reading lighting, a fantastic showerhead and large bathroom, full size wall mirror, full size ironing board and iron and a super comfortable king-size bed all made our stay very enjoyable. The staff borders on unfriendly. Not sure why considering the thought they put into the remodel. It is the only thing I think could be improved upon. A smile and a greeting are always appreciated.
Stayed 1 night in Oct 2023
Response from MARY on 14 Oct 2023
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

10/10 Excellent

June

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night sleep in SF
Good service, clean, quiet place to stay for my work in SF for 3 nights, plus free parking.
Stayed 3 nights in Oct 2023
Response from MARY on 14 Oct 2023
APPRECIATE YOUR FEED BACK AND THANK YOU FOR STAY

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from MARY on 10 Oct 2023
THANK YOU FOR YOUR STAY

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MARY on 10 Oct 2023
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights for business in Daly City/SF.
Clean and good for the price. Parking provided but spaces were very tight.
Stayed 2 nights in Oct 2023
Response from MARY on 5 Oct 2023
THANK YOU FOR YOUR STAY AND FREE PARKING WE PROVIDE IS WITH IN LIMITED SPACE WE HAVE

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, not too loud, very quiet at night. Very close to the beach, shopping nearby. Only downside for me (personal preference) is i wish they had extra pillows. We asked for a couple more but none were available. Again, just personal preference and absolutely not a 'deal breaker'
Stayed 1 night in Oct 2023
Response from MARY on 4 Oct 2023
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

10/10 Excellent

Katey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MARY on 1 Oct 2023
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Stayed 2 nights in Sep 2023
Response from MARY on 27 Sept 2023
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MARY on 27 Sept 2023
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK

2/10 Terrible

Dominic

Stayed 1 night in Sep 2023
Response from MARY on 14 Oct 2023
THANK YOU FOR YOUR STAY