Ratings based on 1,754 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from US

Excellent location in union square

Posted 23-Oct-2016
Hotel is in the center of union square and walking distance to everything. Room is very comfortable but bathroom needs updating. They have complementary tea and water in the lobby for guests but I wish they had fresh coffee as well. Overall experience was good and diffentaly will stay there again.
4out of 5
by A verified traveller

Bonne localisation!

Posted 17-Oct-2016
Pros: Localisation.
Cons: Salle de bain et climatisation.
Location: Resto, magasinage, Acces a pieds à plusieurs secteurs.
Hôtel très bien localisée au cœur de la ville. Lit très confortable. Bâtiment et décor datant de plusieurs années.
4out of 5
by A verified traveller

Posted 17-Oct-2016
Good Hotel for City Sightseeing in San Fransisco.
4out of 5
by A verified traveller

Lovely hotel, bad neighbourhood

Posted 17-Oct-2016
Hotel itself is beautiful and staff are lovely, but being from out of town and not knowing San Fran at all, we discovered some very unnerving streets in the direct vicinity while exploring. Neighbourhood is rough, but just don't walk at night and find out which areas to avoid altogether!
4out of 5
by A verified traveller from London

Dated but central with great staff

Posted 14-Oct-2016
The hotel is dated and a little tired. The rooms are a good size. It can be a little noisy with the street noises but it is in the centre of town so you can expect this. The location is brilliant. And the staff are great.....the concierges Bob and Mario were very helpful. I would recommend this hotel.
4out of 5
by A verified traveller from phoenix

Posted 11-Oct-2016
Cons: Some of the electrical outlets need replacing.
Clean and comfortable. Helpful staff. Quiet. Optional twelve flights of stairs helped me get a bit of excercise.
3out of 5
by A verified traveller from Canada

Posted 02-Oct-2016
Nice hotel for San Fran great location. It Didn't seem as nice as the pictures bathroom was dated furnature was worn. I wouldn't stay at a place rated less then this.
4out of 5
by A verified traveller from Wellington, NZ

central location, spacious rooms

Posted 27-Sep-2016
Location: Very close to Union square and hop on hop off bus tours, 5 - 10 min walk to train station, lots of shops in vicinity
Easy check in although we couldn't check in early they stored our bags for us. Pleasant stay
2out of 5
by A verified traveller

Für Stadtbesichtigung günstig gelegen

Posted 25-Sep-2016
Pros: Die verkehrsgünstige Lage. Man konnte alle öffentlichen Verkehrsmittel, incl. Kabel-Car, innerhalb von 5 Min. erreichen.
Location: Stadtmitte - für alle Unternehmungen günstig gelegen
2 gleiche Zimmer gebucht - Unterschiedliche bekommen! Das gebuchte und ein viel kleineres Zimmer. Sehr laut, da keine Schallisolierung Fenster. Keine Klimaanlage, Heizung lief und konnte nicht abgestellt werden.
5out of 5
by A verified traveller from Las Vegas

Great hotel within a stone's throw of Union Square

Posted 18-Sep-2016
Pros: The sherry! And the pianist has to be heard!
Cons: Doubles as an entrance for the theatre. The lift can be in use for folks other than hotel guests.
Location: Easy walk to the cable car but usually huge queues. Consider going to bottom of California St instead. Take the F car from Powell to Pier 39.
We booked a deluxe room with a king bed and were not disappointed with the room size or its facilities. The bed was enormously wide. Room furniture was good and in keeping with the period feel of the hotel. I suppose that the biggest drawback is the lack of breakfast and although the hotel has a connecting restaurant we were never asked to dine there. Instead, we took all of our meal's at outside establishments - there's a great Lori's diner just around the corner. Back at the hotel, late afternoon tea and sherry in the Lobby was most welcome. And early morning coffee was available on two of the higher floors. In room coffee-making facilities were replenished every day. Our bathroom had a large walk-in shower and we were provided with lots of toiletries. All in all, it was a great place for two 60 year olds to stay, close to all of the action, transport links and the Cheesecake Factory in Macy's.