Ratings based on 826 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Posted 23-Feb-2017
5 day stay downtown. Wanted a central hotel. the rooms were a little dated and worn.
5out of 5
Recommended
for Everyone
by A verified traveller from san francisco

Posted 13-Feb-2017
Great place..will be back..........................
5out of 5
Recommended
for Everyone
by A verified traveller from Los Ageles

Great location. Great hotel.

Posted 10-Feb-2017
Pros: Great staff.
Cons: Not much,
Location: Union square close to everything.
We had an early arrival and were given a room without any delays. Very polite and helpful staff. Everything went smoothly. Loved it.
5out of 5
Recommended
for Everyone
by A verified traveller from California

Beautiful hotel close to Union Square

Posted 13-Jan-2017
The hotel was beautiful. The staff was very friendly and accommodating. I was in town for a run and asked for a late check out - they did so without hesitation. I would highly recommend this hotel to anyone visiting the city.
2out of 5
by A verified traveller from sg

Not a great hotel for a JW

Posted 05-Jan-2017
Not a great hotel for JW. Rooms were cleaned everyday but amenities are not replenished. Have to special request for bottled water, bathroom slippers and dental kit even on the first day we came in. Hotel staff wasn't particularly helpful or friendly when we had some issues with the checkin and check out. Also check your bill - was charged with minibar consumption even though we didn't have anything, but they did waive it off eventually.
1out of 5
by A verified traveller

Bait and Switch View Room

Posted 23-Dec-2016
The description on the rooms I booked were "Room with View" and I paid extra for the view. However, when we got to the hotel, the front desk said Expedia's reservation did not indicate a VIEW room so they would not give me one unless I paid more. I called Expedia and I said I did pay extra for the view but Expedia said the view was an "amenity" and would only be given to me if they were "available" when I checked in. So we stayed in a room without a view but paid the extra amount. While we stayed, housekeeping walked in on us while we were in bed. They knocked and with no wait or attempt to allow us to respond, just walked in. As soon as they saw us in bed, they said sorry and walked out. The hotel still has done nothing to address it except to say they won't walk in if the double lock is on. I attempted to reach hotel staff 4 times but they did not offer anything.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Nov-2016
Awesome! Comfortable and beautiful views of the city!
5out of 5
Recommended
for Everyone
by A verified traveller from US

Posted 28-Nov-2016
nice place,nice room. nice people. hotel not far to downtown
4out of 5
by A verified traveller

This traveller left a rating score only Posted 25-Nov-2016 on Hotels
5out of 5
by A verified traveller

Convenient, comfortable hotel

Posted 24-Nov-2016 on Hotels
Fantastic hotel in great location. Bed is amazingly comfortable! The bathroom is huge and upscale. Only issue is wifi is not included. Luckily, we are Marriott members so the fee was waved. But I would have been upset if I had to pay extra for wifi.