Ratings based on 802 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from US

Great hotel int he heart of Union Sq.

Posted 12-Oct-2016
Cons: Level III staff should pay attention to customers who are there!
The staff were excellent. Very friendly and helpful. The room was nice, clean and comfortable.Free Illy coffee in the room. The layout of the hotel is q little overwhelming - it's huge with a large open atrium. The only negative experience I had was that I booked an early luncheon for a business meeting and the Level III restaurant staff was inattentive to us while they were setting up the room. Other than that, quite a good experience.
4out of 5
by A verified traveller from scottsdale az

Good night's sleep!!!!!

Posted 04-Oct-2016
Pros: Nice and comfortable bed and bedding. Had most of the things we needed.
Cons: Didn't have slippers, sit down make-up table with good lighting. Furniture needs updating.
Location: Very convenient location.
Good very central location. Some things need improvement. I am comparing it JW MARRIOTT in phoenix, Arizona. That one is amazing. The one in San Francisco can improve.
5out of 5
by A verified traveller

Great hotel

Posted 04-Oct-2016
Nice hotel. Walkable to many nice restaurants and many other places
5out of 5
by A verified traveller

Posted 04-Oct-2016
We enjoyed our stay at JW Marriott. The location is perfect for visiting the city. The rooms/baths were very nice and met our expectations. I would definitely recommend this hotel when visiting San Francisco.
2out of 5
by A verified traveller from Terrigal, Australia

Base for San Francisco tourist exploration

Posted 03-Oct-2016
Pros: Location
Cons: Most things...see above commentary. JW Marriot needs to review its management of this facility
Location: 2 blocks to Union Square
Good location but a tired hotel needing a reappraisal by its management team. No one to meet our taxi on arrival nor advise us that reception lobby 2 floors up. No one at reception desk on arrival. Room not clean and damaged sheets on the bed. Bed was comfortable and staff improved things somewhat after discussing arrival short comings. Poor hotel design allows noise from the bar to infiltrate the hotel; this should be managed by bar staff.
5out of 5
by A verified traveller

Posted 18-Sep-2016
The staff is great and hotel is beautiful. We had a great time.
5out of 5
by A verified traveller from Pittsburgh Pa.

Great Hotel!

Posted 05-Sep-2016
Yes, it really was a great hotel and the entire staff that we experienced were all very pleasant and eager to assist. They made you feel "Important"
3out of 5
by A verified traveller


Posted 05-Sep-2016
Pros: 部屋がとても綺麗にされていて、快適でした。
立地も良いし、部屋の中も綺麗で快適だったのですが、(恐らく)設備が古い弊害がありました。 エレベーターで目的のフロア(フロントの3階)に付き止まったにも関わらず、どうしてもドアが開かず、暫くすると自動的に上に上昇し、上のフロアで止ったけどやはりドアが開かず、という往復を2周くらいして、非常に怖い思いをしました。 最後は何とかフロントの3階で止ってドアが開いたので出られたのですが、何が原因だったか分かりません。 それ以降、エレベーターに乗るのが怖くなりました。
5out of 5
by A verified traveller from Miami, FL

Great hotel, great location

Posted 01-Sep-2016
A great hotel. Wonderful location, great staff. Will definitely stay here again.
5out of 5
by A verified traveller from fresno ca

Awsome hotel near union square.

Posted 29-Aug-2016
Our second time staying here, again no complains. Beautiful hotel rooms and extremely helpful staff, perfect spot near union square walking distance to great breakfast lunch amd dinner spots. We will be back again next year.