Ratings based on 875 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in the city!

Posted 16-Jul-2017
We had a wonderful experience at the JWMarriott on Union Square in SF. Great location! Our room was beautiful and very spacious. Wonderful amenities! Would definitely stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveller from t

JW Marriott, San Fran

Posted 10-Jul-2017
Could not fault the hotel. Lovely and clean. Was undergoing some refurb it didn't bother us at all. Used room service which was spot on too. Also used concierge to get Alcatraz tickets. Very helpful indeed. Loved the glass elevators 😀
5 out of 5
Recommended
for Everyone
by A verified traveller from vancouver canada

Excellent Hotel!

Posted 09-Jul-2017
Our first time staying at a JW Marriott hotel. Amazing service. Only thing we found woukd have made it perfect would have been free WIFI from our hotel room. It is free in the Lobby so we made it work.
3 out of 5
Recommended
for Everyone
by A verified traveller from Utah

Nice hotel

Posted 06-Jul-2017
Pros: I liked our room. The hotel staff are friendly and accommodating.
Cons: The only thing that was not disclosed was there was no public parking nearby and we were forced to pay for valet parking.
Location: It was close to area shops and restaurants.
Overall, the hotel was great and it was at a good location where we were able to walk to places.
4 out of 5
Recommended
for Everyone
by A verified traveller

Near union Square

Posted 05-Jun-2017
Small rooms though! Very clean, wouldn't recommend it if you're visit SF for the first time. It's a very very busy area! Great hotel overall!
5 out of 5
Recommended
for Everyone
by A verified traveller from san francisco

The hotel was close to everything

Posted 03-Jun-2017
We really enjoy our stay people were so nice, hotel always clean and beautiful and walking distance to everything was the best.
4 out of 5
Recommended
for Everyone
by A verified traveller from simi valley, california

Centrally located in Union Square

Posted 22-May-2017
Staff was amazing. Hotel is dated but all rooms are currently being renovated. Two issues I did not like, 1. Windows in room not soundproof, noise on the street was too loud and kept me awake for many nights. 2. Shower was too small, couldn't move around, took forever to warm up and had no handheld shower head for those hard to reach places! Also no exhaust fan in the bathroom. I loved the room service, the hotel bar, the mini mart and the cell phone charging station. I enjoyed my stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Five star hotel. Great location in union square.

Posted 16-May-2017
Walking distance to shopping p, great restaurants, financial district and Chinatown.
5 out of 5
Recommended
for Everyone
by A verified traveller from wales

A beautiful central hotel.

Posted 10-May-2017
Pros: The quick helpfulness of your very friendly and knowledgeable staff. The sumptuous decoration.. The central location
Cons: Nothing
Location: The hotel is at an excellent central location for all amenities.
We found this Marriott an excellent hotel. It's in an ideal,central location, the staff were very friendly and professional and both the public areas and our room were beautifully decorated. I recommend this as a top class hotel.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 24-Apr-2017 on Hotels