The staff in the dining area were not very friendly. When we ask questions such as can we get some water or beverages. Instead of being happy and friendly, they felt annoyed. They seemed like they did not want to provide any services. Marriott is a nice place but the customer service was not up to par at the SF location
Comment from Hotel Management
19-May-2018 by Senior Rooms Operations Manager, Hotel Management
Dear Guest, we appreciate you sharing your concerns. Our top priority is excellent service, but we are sorry for a lack of responsiveness to your needs. Your feedback is of utmost value, and we will use it as a training tool to improve our performance further. We would welcome the opportunity to show you this is not typical and provide the service you deserve from us every visit.
Senior Rooms Operations Manager