Ratings based on 836 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from toronto, ontario canada

Luxurious hotel that will exceed expectations!

Posted 15-Mar-2017
Just spent four days at the JW Marriott and it was stellar. Very luxurious, most definitely a 5 star hotel. The rooms are large and spacious. And the bathrooms are HUGE. Extremely nice staff and accommodating. They helped us out with all tours and activities and booked everything for us. It is a must stay. Best hotel in union square.
3out of 5
by A verified traveller

Posted 23-Feb-2017
5 day stay downtown. Wanted a central hotel. the rooms were a little dated and worn.
5out of 5
Recommended
for Everyone
by A verified traveller from san francisco

Posted 13-Feb-2017
Great place..will be back..........................
5out of 5
Recommended
for Everyone
by A verified traveller from Los Ageles

Great location. Great hotel.

Posted 10-Feb-2017
Pros: Great staff.
Cons: Not much,
Location: Union square close to everything.
We had an early arrival and were given a room without any delays. Very polite and helpful staff. Everything went smoothly. Loved it.
5out of 5
Recommended
for Everyone
by A verified traveller from California

Beautiful hotel close to Union Square

Posted 13-Jan-2017
The hotel was beautiful. The staff was very friendly and accommodating. I was in town for a run and asked for a late check out - they did so without hesitation. I would highly recommend this hotel to anyone visiting the city.
2out of 5
by A verified traveller from sg

Not a great hotel for a JW

Posted 05-Jan-2017
Not a great hotel for JW. Rooms were cleaned everyday but amenities are not replenished. Have to special request for bottled water, bathroom slippers and dental kit even on the first day we came in. Hotel staff wasn't particularly helpful or friendly when we had some issues with the checkin and check out. Also check your bill - was charged with minibar consumption even though we didn't have anything, but they did waive it off eventually.
1out of 5
by Guy

Hotel Management needs to coordinate with city btr

Posted 23-Dec-2016 on Hotels
THere was jackhammer in the street going until 2:00AM. How could hotel management allow something like this to happen. What a disaster. If I could I would like to get my money back.
1out of 5
by A verified traveller

Bait and Switch View Room

Posted 23-Dec-2016
The description on the rooms I booked were "Room with View" and I paid extra for the view. However, when we got to the hotel, the front desk said Expedia's reservation did not indicate a VIEW room so they would not give me one unless I paid more. I called Expedia and I said I did pay extra for the view but Expedia said the view was an "amenity" and would only be given to me if they were "available" when I checked in. So we stayed in a room without a view but paid the extra amount. While we stayed, housekeeping walked in on us while we were in bed. They knocked and with no wait or attempt to allow us to respond, just walked in. As soon as they saw us in bed, they said sorry and walked out. The hotel still has done nothing to address it except to say they won't walk in if the double lock is on. I attempted to reach hotel staff 4 times but they did not offer anything.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Dec-2016 on Hotels
5out of 5
by A verified traveller

This traveller left a rating score only Posted 15-Dec-2016 on Hotels