Ratings based on 908 Verified Reviews

4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from San Jose

Nice hotel close to Union Square

Posted 27-Nov-2017
Nice spacious room with newly remodeled bathroom. 19th floor room provided a nice view of the city. Courteous staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Nov-2017
Great stay! However the person we checked in with didn’t seem they wanted to be there. Compared to his coworkers he was very short and didn’t do a good job making you feel wanted. Other than that the stay was awesome.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Oct-2017
Nice hotel - however stayed during renovations - some noises later in the evening however out for the day so not significantly noticable
3 out of 5
by A verified traveller from Scottsdale

Stay away until they are done remodeling

Posted 02-Oct-2017
Cons: It would seem no one from the Marriott tests their hotel rooms. No USB portals (!), one plug in the bath and a $7 CVS hairdryer...for how much/night?
Marriott has a different definition of "intermittent noise" than do I. Two-three hours of jack hammering in an open air atrium is a bit much. It is actually noisier in the atrium than the room. The loud work was in force towards end of day--when one returns to the room after a full day in hopes of some relaxation before regrouping for dinner. Perhaps it was the same all day, who knows? The truly disheartening thing is to realize that the employees are subject to such all day long. What does this say about Corporate --clearly don't seem to care about their employees... Supposedly the bathrooms are being redone--and not a moment too soon. The bathrooms currently have a full size tub, separate from the shower. Nice--no one wants to sit in a tub where so many guests before them have stood. However, this leaves the shower the size of a postage stamp, perhaps 30x30, if that. In addition, the shower head is a rain shower; low flow, short, little room in the 30x30 square to manuever and if you wish to move the rain shower head to an angle, you are nose to the tile. Ironically Marriott acknowledges that people don't like to be rained upon by providing an umbrella in your room for those unpredictable showers the City can provide but they don't seem to get that most people tryuly don't want to be rained upon and thus have an outdated shower head.
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne Beach, FL

Nice hotel in Union Square

Posted 30-Sep-2017
Pros: The location of this hotel was good.
Cons: The room has a musty smell to it. The windows were thin and the noise level on the street was loud.
Location: This hotel was right in Union Square and perfect for getting around everywhere.
The JW Marriott was a nice hotel. I've stayed in nicer Marriotts though and felt this hotel wasn't up to the Marriott Standards I've been use to.
2 out of 5
by A verified traveller

Over priced

Posted 19-Sep-2017
Cons: The bedding and coffee pot
Location: Adequate
It was clean and well appointed. The only coffee machine in the room only made espresso and I prefer regular coffee so we had to get dressed immediately after waking up to go out and get the morning cup. The pillows were hard and the bed was uncomfortable. The air conditioner didn't seem to be working and it was hot. The windows are paper thin. We were on the 8th floor overlooking the street and heard the traffic all night. A woman down below was arguing with someone at 5:30 am and we could hear the whole thing and couldn't sleep through it. We checked out early and were exhausted, not having slept all night.
2 out of 5
by A verified traveller

Not the best stay

Posted 18-Sep-2017 on Hotels
I have to say the customer service was wonderful. The cleanliness of the room was sub par. The construction going on did not provide a relaxing stay given the expense of the hotel. Lastly the location was not great, outside the hotel isn't a very safe area in my opinion. I would not spend that kind of money on a hotel or that caliber again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Sep-2017
Pros: room cleanness.
Location: did not like the location so many homeless on the streets.
Hotel was nice our room was remodeled and clean but the area was not pleasant so many homeless people around the neighborhood and streets weren't clean.
2 out of 5
Recommended
for Everyone
by A verified traveller

big time construction project

Posted 05-Sep-2017 on Orbitz
Hotel was under construction little bit noisy, but the hotel staff was very apologetic about the situation.
1 out of 5
by Ted

This traveller left a rating score only Posted 04-Sep-2017 on Hotels