Ratings based on 771 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

great stay

Posted 21-Aug-2016
Great location and excellent service from bellman, valet and front desk staff. The complimentary sangria was a nice touch. Parking is very expensive with $64 plus $8 plus in taxes.
2out of 5
by A verified traveller from san francisco

Poorly managed

Posted 18-Aug-2016
Some staff members were extremely unaccommodating Parking was well overpriced Amenities were weak
5out of 5
by A verified traveller

Excelente hotel en San Francisco

Posted 11-Aug-2016
Sin ser el hotel más lujoso de la ciudad, no se puede despreciar el increíble nivel de calidad. Al llegar nos recibieron cordialmente y por alguna razón nos dieron de forma gratuita el internet durante nuestra estancia y el cambio de habitación de una cama king size por dos matrimoniales (cobran 50 dólares por noche por lo de las camas y 10 dólares por día de internet. Este amable señor nos ahorró 250 dólares). El desayuno es bueno, un buffet muy variado sin embargo el costo es de 30 dólares por persona (valdría más la pena salir a otro lugar más famoso y mejor por el mismo precio). Las instalaciones de muy buena calidad.
5out of 5
by A verified traveller from Bridgewater, nj

Excellent location

Posted 02-Aug-2016
Quick check in and check out. Room is very comfortable, huge bathroom with separate bath and shower. The room looks new and big. Beds are very comfortable. Air conditions are quiet (very important to us). The staffs at front desk and bellmen are all very helpful and trying hard to help. Location is excellent. There is an independent owned parking garage across the street if you care to save $20 with in and out privilege . We will definitely choose this hotel in our future trip.
3out of 5
by A verified traveller

Overpriced

Posted 01-Aug-2016
Poor service throughout property from check in to check out - including valet' reception and restaurant.
5out of 5
by A verified traveller

Posted 23-Jul-2016
Overall very nice hotel. Friendly staff. Great location.
5out of 5
by A verified traveller

Posted 08-Jul-2016
Everything was great! Comfortable room and location.
5out of 5
by A verified traveller from Houston, TX

Perfect location.

Posted 08-Jul-2016
Our concierge Darlene was excellent, very informative, recommended a lot of activities for us to do. She was a great help.
5out of 5
by A verified traveller from Manteca, Ca

Nice and Clean Hotel

Posted 06-Jul-2016
Pros: Clean Room
Cons: Cheaper Parking? A girl can wish, can't she?
Location: Next to union square. Within walking distance
Staff was friendly, room was clean, and the experience overall was well worth the money. The only complaint I had was on the Valet Parking price of $75 for one night, but that's the City for you. Hotel is within walking distance of Union Square which is definitely a plus!
4out of 5
by A verified traveller

The Heart of Union Square

Posted 27-Jun-2016
Pros: Location is great! Walk to shopping, good restaurants, cafes, Park, and Museums, Convenient to Trolley,Buses, Bart, taxi, and private car.
Shopping, eating at good restaurants,drinking coffee at cafes,walking in the Parks,visiting an awesome California Science Academy Museum, wine tasting in Napa and Sonoma, and sailing in the Bay.