Ratings based on 905 Verified Reviews

4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Canada

Great location, good hotel

Posted 19-Mar-2017
Pros: Great central location but quiet room.
Cons: Room was warm, even in mid-March, apparently with no thermostat or A/C to adjust the temperature, just windows.
This boutique hotel is conveniently located half a block off the busy streets around Union Square, a few steps from a cable car line that goes to Fisherman's Wharf, and a short walk to Market Street with buses, trams and the Powell Street BART station. There are stores, restaurants and lunch counters nearby and art galleries a block away. Our room was fairly small but clean and quiet, as we were on the top floor and faced away from the street. The continental breakfast is modest but sufficient (pastries and toast, fresh whole fruit, cereal, yogurt, juice, etc.) and the evening happy hour (wine and cheese selections) was great for meeting other travellers and exchanging sightseeing tips. All the staff, from the front desk to the cleaners, were very friendly and helpful. I would stay again - good value.
4out of 5
Recommended
for Everyone
by A verified traveller from Bend, Oregon

City by the Bay

Posted 13-Mar-2017
Cons: The pillows
Location: It San Francisco for god's sake. There is so much to do in this city.
The décor matches the staff - - - excellent. The remodel of this hotel is a nice improvement. The staff went out of their way to tend to all of our wishes and needs. A big thank you for the surprise bottle of champagne that was delivered for my wife's birthday. We shall return!
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Feb-2017
Great Hotel in a central location. Loved the fresh baked cookies !
Comment from Hotel Management
28-Feb-2017 by FOM, Hotel Management
Dear guest. Thank you for taking the time and enjoyed your stay.
5out of 5
Recommended
for Everyone
by A verified traveller from SF

Doesn't get much better than this

Posted 31-Jan-2017
Warm cookies, wine & cheese and cozy spacious rooms -- all steps away from Union Square.
Comment from Hotel Management
18-Feb-2017 by FOM, Hotel Management
Dear ARW. Thank you for taking the time to share such kind words. Sincerely, Christian David Front Office Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Eastern Washington

Beautifully renovated hotel

Posted 26-Jan-2017
This is a very nice boutique hotel and the renovation work has made the older building and rooms nice and welcoming.
Comment from Hotel Management
21-Feb-2017 by FOM, Hotel Management
Brian, Thank you and we are happy that you enjoyed your stay at the Inn and hope to see you again some time soon. Warm regards, Christian David Front Office Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Israel

Posted 24-Jan-2017
Great Location, Great ROI and very friendly staff
Comment from Hotel Management
18-Feb-2017 by FOM, Hotel Management
Kobi, Thank you for the nice words and comment. Warm regards, Christian David Front Office Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Absolutely high end boutique hotel with kind staff

Posted 23-Dec-2016
Felt like coming home. Tiny hotel with spacious rooms (for SF). Tucked in right across the street from the Westin St Francis. Right off union square without the noise. Fresh baked cookies at bedtime. Wonderful breakfast spread. This is our new best kept secret!
Comment from Hotel Management
18-Feb-2017 by FOM, Hotel Management
Dear valued guest. Thank you so much for the lovely comments and taking the time to share your experience. We are happy that the Inn is your best kept secret but hope that you will share it friends and family. Warmest regards, Christian David Front Office Manager
3out of 5
Recommended
for Everyone
by A verified traveller

Clean rooms but under a big reno

Posted 05-Dec-2016
This hotel is a small hotel with small rooms. Hotel is under a big reno. My room was recently completed. The bed was very comfortable and obviously new. Nice decor, very clean. The bathroom is extremely small. The location of the hotel makes easy to walk to restaurants, shopping, and other tourist destinations.
Comment from Hotel Management
08-Dec-2016 by Ramon Serrano, Hotel Management
Dear Guest, Thank you for taking the time to leave us your thoughts of your stay. I am glad that you enjoyed your newly renovated accommodation, as a lot of effort was devoted to ensuring that the rooms were new, but not stark. Unfortunately, we were unable to modify the size of the bathrooms, but made them lighter, brighter, and a touch more modern, which I hope that you enjoyed. It sounds like you took full advantage of our location which is great to know. I also hope that the work being done elsewhere did not affect you. Thank you again and we hope to have you back with us again soon. Best regards, Ramon Serrano General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from US

Nice location and helpful staff.

Posted 16-Nov-2016
We felt welcomed and comfortable throughout our stay. Thank you for your services!
5out of 5
by A verified traveller

Posted 13-Nov-2016 on Hotels
The staff is wonderful. They were so helpful and friendly especially Anne and Omar. Breakfast and the afternoon happy hour were great. The location is great right off Union Square. We went to Sonoma for two days and headed right back to the Inn. They are updating the top floors so there was a little bit of noise.