Ratings based on 901 Verified Reviews

4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from SF

Doesn't get much better than this

Posted 31-Jan-2017
Warm cookies, wine & cheese and cozy spacious rooms -- all steps away from Union Square.
Comment from Hotel Management
18-Feb-2017 by FOM, Hotel Management
Dear ARW. Thank you for taking the time to share such kind words. Sincerely, Christian David Front Office Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Eastern Washington

Beautifully renovated hotel

Posted 26-Jan-2017
This is a very nice boutique hotel and the renovation work has made the older building and rooms nice and welcoming.
Comment from Hotel Management
21-Feb-2017 by FOM, Hotel Management
Brian, Thank you and we are happy that you enjoyed your stay at the Inn and hope to see you again some time soon. Warm regards, Christian David Front Office Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Israel

Posted 24-Jan-2017
Great Location, Great ROI and very friendly staff
Comment from Hotel Management
18-Feb-2017 by FOM, Hotel Management
Kobi, Thank you for the nice words and comment. Warm regards, Christian David Front Office Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Absolutely high end boutique hotel with kind staff

Posted 23-Dec-2016
Felt like coming home. Tiny hotel with spacious rooms (for SF). Tucked in right across the street from the Westin St Francis. Right off union square without the noise. Fresh baked cookies at bedtime. Wonderful breakfast spread. This is our new best kept secret!
Comment from Hotel Management
18-Feb-2017 by FOM, Hotel Management
Dear valued guest. Thank you so much for the lovely comments and taking the time to share your experience. We are happy that the Inn is your best kept secret but hope that you will share it friends and family. Warmest regards, Christian David Front Office Manager
3out of 5
Recommended
for Everyone
by A verified traveller

Clean rooms but under a big reno

Posted 05-Dec-2016
This hotel is a small hotel with small rooms. Hotel is under a big reno. My room was recently completed. The bed was very comfortable and obviously new. Nice decor, very clean. The bathroom is extremely small. The location of the hotel makes easy to walk to restaurants, shopping, and other tourist destinations.
Comment from Hotel Management
08-Dec-2016 by Ramon Serrano, Hotel Management
Dear Guest, Thank you for taking the time to leave us your thoughts of your stay. I am glad that you enjoyed your newly renovated accommodation, as a lot of effort was devoted to ensuring that the rooms were new, but not stark. Unfortunately, we were unable to modify the size of the bathrooms, but made them lighter, brighter, and a touch more modern, which I hope that you enjoyed. It sounds like you took full advantage of our location which is great to know. I also hope that the work being done elsewhere did not affect you. Thank you again and we hope to have you back with us again soon. Best regards, Ramon Serrano General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from US

Nice location and helpful staff.

Posted 16-Nov-2016
We felt welcomed and comfortable throughout our stay. Thank you for your services!
5out of 5
by A verified traveller

Posted 13-Nov-2016 on Hotels
The staff is wonderful. They were so helpful and friendly especially Anne and Omar. Breakfast and the afternoon happy hour were great. The location is great right off Union Square. We went to Sonoma for two days and headed right back to the Inn. They are updating the top floors so there was a little bit of noise.
4out of 5
Recommended
for Everyone
by A verified traveller from 香港

特別感ありです。

Posted 09-Nov-2016
Pros: 5回くらいお世話になっています。立地がよいのに、静かで快適です。夕方にワインのサービスがあり、ほかの宿泊客と話したりするのも楽しいです。スタッフの親切でまた泊まりたいです。
Cons: バスタブがなくなったこと。改装してしまったので仕方がないですが、がっかりです。シャワーの使い勝手はよかったです。
5out of 5
by A verified traveller

A Real San Francisco Treat

Posted 01-Nov-2016 on Hotels
A quaint, immaculate little hotel in the heart of San Francisco. Union Square and the Powell Street cable cars are just steps away, and it's a short walk to several MUNI buses and the Market Street streetcar routes that will pretty much take you anywhere you want to go in the city. The rooms are spotless, and the front desk staff are amazing. They even have in-room tablets where you can order room service from Morton's next door, book a taxi / airport transportation and all sorts of other things. The free WiFi and the complimentary coffee/tea/snacks definitely help to stretch the budget. I'm certainly glad I stayed and would recommend Inn at Union Square wholeheartedly. You won't be disappointed.
1out of 5
by A verified traveller

Hotel is under construction.

Posted 31-Oct-2016 on Hotels
This hotel should not be open during construction, and Hotels.com should have notified me that it was under construction. The dust created by the renovation of the floors above us, made it impossible for me to be in the room without masking. I could not figure out why when I was in the room for any length of time, I would begin a persistent cough. I went out and bought some simple masks at the nearby Walgreens. I spoke to the front desk and they said, "Oh, there isn't any real construction going on here in the hotel." (I went up to the 5th floor in the elevator and saw the construction myself!) Hard to believe, but that is what they said. At breakfast, several of the other guests, said that they were having the same problem with coughing and couldn't figure out why, until they, too, had discovered the construction, I believe that I am owed a refund of some sort because of this. The workers also started very early in the morning (before 7 am) with hammering and heaven knows what else making it impossible to sleep. I suspect that California just might have some laws on their books vis a vis notifying hotel guests when there is construction that might cause allergic reactions for some guests. They have photos in several places in the hotel that show what the rooms will look like after they are renovated, and that the renovation will be finished in January 2017.
Comment from Hotel Management
04-Nov-2016 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback and we apologize for your experience. The Inn at Union Square is currently renovating guest rooms to offer our guests an updated and elegant visit for years to come. We are also taking every precaution to insulate guests from any disruption. We do not have any guests residing on floors that are under construction, have asked that the work only take place during reasonable hours and are making every effort to minimize noise and contain debris during this temporary renovation. Your feedback is extremely valuable to us as we strive to do so. Should you have any further feedback or if there is any other information that I may provide, please feel free to reach out to me at the hotel. From the entire Inn at Union Square team, we apologize and hope that you will join us again in the future to experience our updated rooms. Best, Ramon Serrano General Manager