Ratings based on 1,998 Verified Reviews

3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Jan-2018
the location is centrally accessible. Near stores and places to eat. Just around the corner are the hop on and hop off tour buses.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

Great location & lovely breakfast

Posted 26-Dec-2017
Hotel is in a magical location if you are traveling in from SFO airport. Staff are very helpful and friendly. Room was warm for winter stay and very quiet.
4 out of 5
Recommended
for Everyone
by A verified traveller

Gem on Union Square

Posted 22-Dec-2017
Room is tiny but very clean. No refs, microwave or coffee machine but there are many food choices around the hotel.
1 out of 5
by A verified traveller from San Diego

A hostel for adults.

Posted 17-Dec-2017
The location is excellent. The hotel needs to be gutted. It looks like a hostel. Extremely loud street noise. TV is very small, mounted from ceiling as there is no space for a piece of furniture to sit it on, and completely fuzzy. So old that the rooms don’t even have safety deadbolts. The breakfast is so so. I
5 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento

Great Hotel/Location

Posted 17-Dec-2017
Very clean and very close to some fine dining and great shopping.
3 out of 5
Recommended
for Everyone
by A verified traveller from houston

Convenient hotel in union square. Great staff!

Posted 14-Dec-2017
Good location and economical. Great staff. Very accommodating. Would recommend. Small room but ok for a night or two.
5 out of 5
Recommended
for Everyone
by A verified traveller from LasVegasNevada

Hotel is in the Heart of the City

Posted 12-Dec-2017
Pros: very clean and staff very accommodating
Very Pleasant stay The staff was amazing and very attentive
3 out of 5
by A verified traveller

Continental Breakast

Posted 12-Dec-2017
At time of booking, It’s mentioned that the rate is Inclusive of continental breakfast but it’s very disappointing. Some cereal, toasts , Coffee and tea bag is not called continental.
4 out of 5
Recommended
for Everyone
by A verified traveller from Washington State

Good value, perfect location.

Posted 11-Dec-2017
Pros: The rate was less than half of the big downtown hotels and the value was good for the money.
Cons: There is no air conditioning, room was stuffy when I first entered. But the windows open about 12 inches and the room cooled down and aired out fast.
Location: Two blocks from Powell Bart station and right across the street from Union Square. 15 minutes to Moscone Convention Center and SF MOMA.
This is a good hotel if you don't have a car. It is about two blocks from the Powell Bart station, in front of a cable car stop, and right across the street from Union Square. It is next to the big Macy's department store. The room was clean, everything worked well, staff is efficient and helpful. I did not have any noise problems, but someone told me that they could hear people in the corridor at night. Neither of us could hear people in the adjacent rooms. Room looked freshly painted. There was a desk and chair. Shower, no tub. TV on the wall. Wifi varied in quality, sometimes connection was intermittent; I was on the 6th floor at the end of a corridor. Wifi was excellent in the tea room. Breakfast is basic -- fruit, juice, coffee, three cereals including muesli, toast, small muffins. They have luggage storage. The tea room is open during the day and has good coffee and hot water with tea bags.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Dec-2017
Good location near Powell station and union square