Ratings based on 2,640 Verified Reviews

3.8 out of 5
83% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

The Staff was the best part of the hotel

Posted 24-Apr-2017
Pros: Location
Cons: Parking Costs
Location: Union Square
Hotel Staff was very friendly! Our room was extremely small, like a dorm room. The cost of parking was a little pricey, but that's SF.
4 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel close to shopping

Posted 16-Apr-2017
Pros: The hotel was close to shopping, restaurants, and public transportation including hop on hop off buses for touring the city.
Cons: Our room was very small, more like a bedroom.
The hotel staff was very helpful and courteous. The restaurant at the hotel was fabulous!
1 out of 5
by A verified traveller from Los angeles

Bed sizes not as advertised, bad service

Posted 07-Apr-2017
We were excited to stay at the fusion but the rooms do not look anything like the photos on Expedia and the "Queen" beds are definitely smaller. I asked the front desk whether they gave me the wrong room and after putting me on hold they made me wait for 30 mins and I had to call them twice to see if they forgot about checking. They gave me a lot of attitude regarding my concerns but I not realize their "full" beds are twins and their "queen" beds are extended full beds. Don't bother arguing with them though, they will tell you that you're wrong and ignore your questions. Definitely NOT worth a $300 night - complete waste of money.
1 out of 5
by A verified traveller from istanbul

Double booking!

Posted 06-Apr-2017
Hotel choosed to resell the room which I fully paid in advance. They removed me from my room in the middle of the night and Expedia had to relocate me to a different hotel. I am repeating again, the room was fully paid and there were three days untill the end of reservation. Keep away from this hotel at all costs if you do not to end up without a hotel during your vacation. They have zero commercial ethics and they have zero respect to basic consumer rights.
3 out of 5
Recommended
for Everyone
by A verified traveller from S

Decent hotel in central union square location

Posted 02-Apr-2017
Staff was friendly and helpful,room was decently sized. Room was clean but window darkening shade had stains on it. Not all towels were replaced and toiletries were not refreshed over my three night stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Mar-2017
The hotel was conveniently located downtown, close to the Moscone Centre. The staff were friendly and courteous.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good Location

Posted 21-Mar-2017
Pros: Has AC, which a lot of San Francisco hotels in this price range don't offer.
Cons: Better lighting in the closet area, & a microwave would be nice.Also, there was some street noise, but we found the window wasn't closed properly.
Good location to our conference at Moscone and near shopping and eateries.
4 out of 5
Recommended
for Everyone
by A verified traveller from Dallas

Good for price

Posted 17-Mar-2017
Great location, service and cleanliness. Size of room is on the smallish side but it had everything I needed.
2 out of 5
by A verified traveller from Canada

Charged twice

Posted 07-Mar-2017
I booked and paid directly through Expedia. Almost a month later my credit card was charged because allegedly I booked a room directly to them. I asked for proof of that and they told me they "will come back to me in a few days while they do the investigation of the two rooms I checked in", so not only I booked twice but checked in for two rooms?. Neither of the managers are available to talk to me.
4 out of 5
Recommended
for Everyone
by A verified traveller

Best value

Posted 25-Feb-2017
Great location and even better value. Rooms are smaller but recently remodeled. clean, safe and comfortable. I would stay here again if visiting.
Comment from Hotel Management
01-Mar-2017 by Hotel Fusion, Hotel Management
Thank you for choosing Hotel Fusion as part of your San Francisco experience and thank you for your feedback. We hope to see you again on your next visit to San Francisco.