Ratings based on 2,709 Verified Reviews

3.8 out of 5
83% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from des moines iowa

Posted 01-Aug-2017
We enjoyed our two night stay. Very close to all public transportation lines and easy walking distance to China town and lots of shopping and restaurants. I will stay here again on my next visit. The room was very spacious for three adults. The staff was very knowledgeable about how to get around the city and they were very willing to help out newcomers like ourselves.
Comment from Hotel Management
16-Aug-2017 by Reservations , Hotel Management
Thank you for your review of Hotel Fusion. We are happy to hear you enjoyed our location, easy access to transportation and friendly staff. We look forward to welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Iowa

Food was FANTASTIC.

Posted 29-Jul-2017
Pros: I chose it for the location and price. I was pleased with both.
Cons: I was happy with everything. It was a place to land while I explored the city all day and attended a conference.
Location: See above
Convenient location. About a block and a half from Powell Stop (I just took the BART metro from airport to the hotel - Powell stop). I also took the F train Fisherman's Wharf (again about a block from hotel) and the cable cars are about a block and a half away. One evening I took the 30 bus to Little Italy. Overall the hotel is in a GREAT shopping area. I had a conference at the Moscone Center and could walk there in 7 minutes. Helpful friendly staff. The breakfast was amazing! I had the juevos rancheros--and it was beautiful (you read that correctly) and delicious. Best juevos I have ever had--the chili sauce. mama mia! Another morning I had a the salmon benedict, and it too was a home run. Concierge and front desk staff very helpful. The hallway carpet is an odd and somewhat ugly design.
Comment from Hotel Management
16-Aug-2017 by Reservations , Hotel Management
Thank you for your review of Hotel Fusion. We are happy to hear you enjoyed our location, easy access to transportation and friendly staff. We will give your comments to our Executive Chef. We look forward to welcoming you back again soon.
3 out of 5
by A verified traveller from England

Great location to explore San Francisco

Posted 26-Jul-2017
Pros: Location
Cons: Some sound proofing in the rooms and double glazing.
Location: Near all Types of transport. Centrally located with all major sights walkable for the energetic and fit visitor.
The plumbing and air con were both very noisy during the night which meant we had very little sleep. There is no double glazing which might alleviate the nosiness somewhat. The insulation is also very poor which means every noise from neighbouring rooms can be heard. Otherwise the hotel is clean and has everything one needs for a short stay. The location is perfect for exploring San Francisco with all forms of transport on the doorstep. Staff were friendly and helpful.
Comment from Hotel Management
26-Jul-2017 by Reservations , Hotel Management
Thank you for your review of Hotel Fusion. We are happy to hear you enjoyed our location and easy access to transportation. We apologize for the noise you encountered during your stay. We hope you will give us another try the next time you are in San Francisco.
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Downtown San Francisco

Posted 25-Jul-2017
Pros: Location, value for the price.
Cons: Free water would be nice. Rooms are very small and it was hard to juggle two suitcases.
Location: Location was great as it is in the heart of Union Square.
Perfect location for visiting SF. We took the Bart from the airport and the hotel was close to all forms of public transportation. Lobby was comfortable to enjoy a coffee in the morning.
Comment from Hotel Management
25-Jul-2017 by Reservations , Hotel Management
Thank you for your review of Hotel Fusion, we are happy you enjoyed our location and easy access to public transportation. We are saddened to hear the room was not to your liking. Please keep in mind, space is at a premium when you have a prime location such as ours in downtown San Francisco.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jul-2017
The staff was very nice and welcoming and it's perfectly located. Had a great stay and would definitely stay there again.
Comment from Hotel Management
25-Jul-2017 by Reservations, Hotel Management
Thank you for your review of Hotel Fusion. We are happy to hear you enjoyed our location. We appreciate your kind comments regarding our staff and hope to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from frisco, texas

Easy to go whereabouts, right off union square

Posted 20-Jul-2017
We liked it very much. So close to union square. Easy to go about. Staff were very friendly. We asked for directions and they showed us how and where to go
Comment from Hotel Management
21-Jul-2017 by Reservations , Hotel Management
Thank you for choosing Hotel Fusion as part of your San Francisco experience and thank you for your feedback. Thank you for your kind words regarding our staff. We look forward to welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from London UK

Good value hotel, great central location

Posted 19-Jul-2017
Pros: Location, staff and a reasonable rate for San Francisco
Cons: Room size is small for occupancy over 2 people
Location: Central, near Union Square, close to shops, restaurants and transport options (BART, MUNI & cable car terminus) so great for reaching city sights
Two friends and I had a two night stay enjoying the hotel's location which is near to Union Square so centrally based, close to shops, dining options and the cable car and muni stations. Staff were friendly and very helpful, keen to answer our questions to help us get the best from our visit, which was much appreciated. Our only criticism is the overall size of the room which was rather tight for 3 adults. That said, it was well equipped and clean.
Comment from Hotel Management
21-Jul-2017 by Reservations , Hotel Management
Thank you for choosing Hotel Fusion as part of your San Francisco experience and thank you for your feedback. Please keep in mind space is limited due to our prime location in downtown in San Francisco. We appreciate your kind comments regarding our staff and hope to welcome you back again soon.
1 out of 5
by A verified traveller from Long Island

Posted 02-Jul-2017
Friendly staff and welcoming lobby - but.... located very close to one of the worse parts of town room was very small, carpet (???) created severe allergies, airconditioner very noisy, window looking out into back of a utility courtyard, made it dark, no sign of sky total disgrace to charge almost $ 500 for 2 nights Bad experience - never again
Comment from Hotel Management
07-Jul-2017 by Reservations , Hotel Management
Thank you for choosing Hotel Fusion as part of your San Francisco experience and thank you for your feedback. We apologize that the room was not to your standards. We are a boutique hotel in downtown San Francisco; rooms tend to be small and do not views.
4 out of 5
Recommended
for Everyone
by A verified traveller from NZ

Central location in San Francisco

Posted 01-Jul-2017
A convenient location near Union Square. Had everything we required. Smaller room but we out most of the time.
Comment from Hotel Management
05-Jul-2017 by Reservations , Hotel Management
Thank you for your review of Hotel Fusion, we are happy to hear you found our location convenient. We apologize that the room was not to your standards. We are a boutique hotel in downtown San Francisco; rooms tend to be small and do not views. We hope you will give us another try the next time you are in San Francisco.
4 out of 5
Recommended
for Everyone
by A verified traveller from Santiago, Chile

The hotelmis well located. Really cozzy, maybe roo

Posted 27-Jun-2017
Great. Personnel always ready to help. The hotel has all the necessary. Really well located.
Comment from Hotel Management
28-Jun-2017 by Reservations , Hotel Management
Thank you for choosing Hotel Fusion as part of your San Francisco experience and thank you for your feedback. Thank you for your kind words regarding our staff. We hope you enjoyed your stay with us and hope to see you again on your next visit to San Francisco.