Ratings based on 2,553 Verified Reviews

3.8 out of 5
83% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Couples
by A verified traveller from London

Great location for Union Sq and beyond

Posted 17-Jan-2017
Pros: Location
I needed a Hotel at a reasonable cost for two nights. Fusion was well located and affordable. The room, although small was perfectly adequate and clean. Very helpful staff. Great time.
2out of 5
by A verified traveller

Wouldn't stay again.

Posted 08-Jan-2017
We were told via phone that the renovations were done, only to arrive to find otherwise. The front desk does NOT want to be of help. We had to flip our own mattress. The cleaning staff was friendly and the rooms were clean, but overall it's just not worth it. We had a king suite which was small, but we didn't mind because most rooms are small in San Francisco. One day they shut down the elevator with no warning. My husband (who has bad knees) asked the front desk why we were told the renovations were complete, when in fact, they had many renovations going on, he was then told "If you don't like it, you can check out early." Overall not a bad deal for what we paid, but with so many charming boutique hotels in the same area we will not be back. The lack of friendliness and the OUTRIGHT LIES will be what keeps us from returning or referring!
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, close to shops, and restaurants

Posted 05-Jan-2017
Pros: close to shops
Cons: n/a
Location: transportation
Nice hotel, close to shops, restaurants, and transportion.
2out of 5
by A verified traveller from Sydney, Australia

Good location. Staffing issues - avoid hotel.

Posted 02-Jan-2017
Disappointing experience. Unfortunate staffing choices, concierge was unhelpful and even confronational. Hotel staff were unaware of simple procedures such as laundry service etc. Room was extremely small. Was not very clean. Good on the carpet at check in. Hair in shower. The hotel was very noisy. No privacy. Heard our next door neighbour use the bathroom everyday. I wouldn't recommend this hotel.
3out of 5
by A verified traveller

staff

Posted 01-Jan-2017
One of the staff was rude when we got to the hotel and claimed our luggage, he looked unhappy to be there and wasn't very helpful of our luggage. Wish he could have been a little more professional and not so rude when he was getting that for us. The drain in our shower was clogged and we had to move rooms because of it, BIG inconvenience especially at night. Other than that the rest of our stay was okay.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Dec-2016
Great location in union square where the city center is. Fair price. Clean room.
5out of 5
Recommended
for Everyone
by A verified traveller from San Diego, CA

Amazing location, great stay!

Posted 22-Dec-2016
Pros: Location, Access, Friendliness, Breakfast, Wifi.
Cons: Once construction is complete, this hotel will be much better.
Location: Middle of Union Square, close to cable cars, tour pick up locations, and walking distance to many great restaurants.
I'm very glad I decided to go with this hotel! I'll split the review up by category: Location: The location is prime right by Union Square and close to Parc 55 where some of the tours pick up from. It is also close to Powell and Mason street where you can pick up a cable car. As a starbucks fan, there are 2 within 2 blocks which was very convenient. Hotel: The lobby is very clean and decorated nicely. The holiday decorations were in full effect! Portions of the hotel are under construction, but it didn't get in the way nor bother my stay one bit. The staff is very friendly, especially Maricela at the front desk. Even though she had been working since 5am, she had a big smile and was willing to answer all questions we had graciously. There is a complimentary breakfast available for guests as well which was very nice. Room: The rooms are nice. It won't blow you away like a room in Las Vegas or Cancun, but the bed is comfortable, there are a sufficient amount of outlets to use, a big closet, and a clean bathroom. I had room 500. Overall: I'd definitely recommend this hotel, The price is great and the location is even better. The fact I could walk just about anywhere and be within .5 miles is very nice and helps save on Uber/Lyft costs.
3out of 5
by A verified traveller

Posted 16-Dec-2016
Hotel is centrally located but was under construction. Window faced inside, and the morning breakfast had no fresh items. But staff was very nice and helpful, and room was clean. Was expecting something nicer for the price, but I didn't take the location into account I guess.
3out of 5
Recommended
for Couples
by A verified traveller from US

Ok for the price

Posted 18-Nov-2016
Pros: Location and price
Cons: Breakfast! Maybe when remodel is done they will upgrade a bit.
Location: Blocks from Union Square and shopping. Car rental also within 2 blocks. Very convenient.
Room was large, but the hotel was remodeling so the lounge was not open. Breakfast was included but just above pitiful. Guess it' s what you pay for. Location is great. Right off Bart, near cable cars and MUNI.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Nov-2016
Great Hotel at a good price. Hotel is very close to shopping and well pretty much everything.