Ratings based on 2,374 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Sydney, Australia

Hotel is Centrallylocated near Powell Bart Station

Posted 23-May-2016
Pros: Location and friendly staff
Cons: haha... a Breakfast Room ?
Location: Plenty to do !!
Location is good...restaurants, shops , transportation are within walking distance. Close to Union Square. Rooms are a bit small. Continental Breakfast is Adequate and Self-Help and you need to carry them back on a tray and to be consumed in your own room. Reception lounge has Complimentary Coffee and Tea 24hrs and a dated computer with printer for your airline onbooking confirmations.
3out of 5
by A verified traveller

Noisy, but clean and comfortable

Posted 23-May-2016
Pros: staff and comfortable bed
Cons: noise of equipment
Location: conveniently located to central shopping area and moscone centre
Staff were friendly and helpful. The bed was comfy, and the pillows too (pillow menu was available if you needed it) and the room was clean, and staff did a good job keeping it that way. Conveniently located near macys and barneys and a couple of walgreens and the cable cars. a 30 min walk to chinatown or fishermans wharf (depending on which street you used it could be steep) Colleague and i booked the same room from expedia, and got very different rooms. Theirs was a large room with plenty of space but a small bathroom with a shower over a small tub and basin in the bedroom. Mine was a very small room (not enough space to have suitcase out and get around the bed) and a large bathroom (put suitcase in there) with a proper shower, but no space around the sink for brushes and toothbrush etc. I had a room overlooking the inside of the building, and it sounded like a very noisy aircon was on the whole time outside. Turning the rooms aircon on only made it even louder. My ipad volume was barely loud enough to be heard using it's speakers.
4out of 5
by A verified traveller

Posted 21-May-2016
Kleines, sauberes Hotel in sehr zentraler Lage. Zimmer zum Innenhof sind sehr ruhig.
5out of 5
by A verified traveller from Montana

Easy walk to convention center, nice stay

Posted 19-May-2016
Pros: Clean, comfortable bed, great location only a block from Powell station on BART and street car. Everything about this hotel beat my expectations.
Cons: The complimentary breakfast was a pleasant surprise, but was pretty basic. Not a complaint, by any means, but is the only thing I could see to improve
Location: Easy walk to dozens of stores and dining spots, plus so easy to reach from BART from airport.
Breakfast was quite basic, but was an unexpected pleasure. Overall, I was very pleased with my stay. Have stayed at several area hotels for conventions at Moscone center, and would have to say this was one of the best-they even have coffee in the lobby!
3out of 5
by A verified traveller

Great location!

Posted 18-May-2016
Pros: Location and continental breakfast
Cons: Room conditions
Location: Close to everything!
Cost benefit solution. Couldn't sleep due to noises coming from the air conditioner during the whole night!
1out of 5
by A verified traveller from São Paulo

Quarto de deficiente sem janela no exterior.

Posted 11-May-2016
Pros: Nada
Hotel horroroso, no limite da pior parte da cidade. Quarto de deficiente com janela numa poço de aeração. O tapete do corredor é mais feio que eu vi na minha vida (pre-manchado, assim não da para ver se esta sujo ou não).
4out of 5
by A verified traveller

Posted 29-Apr-2016
Pros: Great location, friendly staff, very clean
Cons: Room size, bed comfort and natural lighting can be improved.
Location: It is very close to a large shopping mall, Westfield Center. It is also right next to Union Square. Very close to public transport.
The room I got was a bit tiny and dark but the overall value of the hotel when you think about the price and the location is pretty nice. Also not all rooms are like this. If you get a better room with better natural lighting and a bit more space, it is a steal. The room was also very clean at all times.
1out of 5
by A verified traveller

Very very bad

Posted 28-Apr-2016
The hotel rooms are super small , the stuff is not good , they charged me twice for the same room , they almost check me out the day earlier , they did a lots of mistakes just bad , will never stay again , the elevator didn't worked , just really bad
4out of 5
by A verified traveller from Lyon

Séjour à SF downton

Posted 28-Apr-2016
Séjour surtout travail : hôtel bien situe. La ville est extra
4out of 5
by A verified traveller from Houston

I will stay again!

Posted 26-Apr-2016
Pros: The staff were very friendly.. the room were good, the bed was very comfortable. I will stay here again!
Cons: The bathroom, at least paint it or something.. update the shower heads if possible..
Location: Awesome location right in the middle of Union square, next door to nice Hotels like Parc55, Hilton etc..
Excellent staff, very friendly.. the rooms were small but functional.. the bathroom can use some uplift but its clean so that works