Ratings based on 2,302 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller


Posted 05-Feb-2016
위치랑 무료와이파이 간단하지만 아침식사 물도 잘나오고 딱 생각한 크기 정도의 방 ㅎ 전 만족했습니다 ㅎㅎ
5 out of 5
for Everyone
by A verified traveller

Great hotel!

Posted 01-Feb-2016
Pros: The courteous staff
Cons: Nothing
Location: It's located near shopping and lots of pubs!
The staff was amazing! The room next to mine was super loud and they moved me to another room and upgraded me. I met two housekeeping and maintenance staff in the elevator and they were exceptionally courteous and helpful. I will definitely stay there again!
5 out of 5
for Everyone
by A verified traveller from Tacoma, WA

Great location

Posted 31-Jan-2016
Pros: Room layout, staff, location
We had a delux queen with what they called a daybed. I was nicely surprised when I saw the daybed was actually a twin bed separated from the queen bed by a wall. There wasn't a door but the wall did allow for privacy. There were TV's in both rooms.
4 out of 5
for Everyone
by A verified traveller

Attentive Staff

Posted 27-Jan-2016
Pros: See above
Cons: The carpet is strange. I would put in something more simple and elegant.
Location: Great location
Very attentive staff, nice linens and towels and pillows. Shower good. Airport shuttle available.
4 out of 5
for Everyone
by A verified traveller from California

Fine once we got in!

Posted 25-Jan-2016
Pros: Friendly staff, clean, cozy.
Cons: Make the parking situation a little clearer.
Location: A busy neighborhood, but we didn't have any noise problems in our 5th-floor room. Several restaurants and cafes within a few blocks.
Unfortunately, we started out with some frustration as we could not figure out where the valet parking stop was. When we finally saw it, it was difficult to get to due to a number of one-way streets and no-left-turn signs in the area. But once we were parked, the staff was as kind and helpful as anywhere we've stayed. The room was small but clean and comfortable, with all the amenities we needed. The valets were especially kind in helping us with luggage transportation and stowing it securely when we went out for the day. The price was a little less than most in the area, but still on the steep side (but that's just SF).
3 out of 5
for Everyone
by A verified traveller

Posted 21-Jan-2016
Overall the experience was great! The rooms are pretty small would be one thing that i didn't like.
1 out of 5
by A verified traveller from 東京


Posted 19-Jan-2016
Pros: breakfastの無料サービスがあったが、5Fの狭い個室であった。
Cons: 部屋の異臭、受付のスムーズさ
Location: 日航ホテルの斜め前でパウエルステーションやユニオンスケウェアに近い。ホテル前には和食レストランがある。
early check-inを事前希望したが、ホテル到着後2時間待った。玄関、受付は狭く、格安ホテルもどきのような感じを受けた。部屋に入るなり、薄く暗く異臭を感じた。さらにシェードカーテンが壊れていて、受付にクレームする気力もなく4日間を滞在した。石鹸がなくなっても補充せず、使用済タオルも回収せずであった。また、隣室の声が丸々聞こえた。
4 out of 5
for Couples
by A verified traveller from Walnut Creek, CA

Great location - Great price

Posted 18-Jan-2016
Pros: Location, cleanliness and great staff
Cons: Don't give guests an accessible room if they don't need it...
Location: Union Square, Bartlett Hall, Metreon movie theater, cable cars, LOTS of shopping
This hotel is in a great location. Every person on the hotel staff we encountered was friendly and helpful. Was given a 5th floor room which was quiet and comfortable. Great bed and pillows. Perfect for a date night weekend in the city. Would definitely return.
5 out of 5
for Everyone
by A verified traveller from Iowa

Posted 07-Jan-2016
Location: Hotel is one block from the shopping district which is great but don't venture 2 blocks west, the tenderloin area is not the safest place to explore.
Upon arrival we were greeted by the front desk clerk who seemed genuinely happy to be helping us. It was a fast check in and both desk clerks were very helpful. When we entered our room we were pleased at how clean it was. It was fairly small but we didn't spend much time in there. It was perfect for the two of us. I would definitely recommend this hotel.
4 out of 5
by A verified traveller from LA

Nice location, but somewhat noisy

Posted 02-Jan-2016
Pros: Amenities, breakfast, cleanliness
Location: Go around Union Square
This hotel is located in Union Square area, near from Hilton, Nikko and other good hotels. Room quality, hotel staff and amenities are good. The basement is a night club, which could cause the rooms a little bit noisier at the late night.